Maple House

1 Amber Court, Berechurch Hall Road, Colchester CO2 9GE
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9.0 1 Review
  • Maple House, Colchester
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Care Provided by Maple House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 5 Service Users
  • Primary Care Categories
  • Learning Disability
  • Younger Adults

Good to Know

  • Person in charge
  • Keith Walters (Manager)
  • Room Information
    • Single Rooms (5)

Facilities

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Maple House Reviews (1)

9.0

Maple House has a Review Score of 9.0 (9.000) out of 10, based on 1 reviews in the last 2 years. Over all time Maple House has 1 review.

Overall Experience

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Date Published

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Review from Julie H (Mother of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sons have always been extremely well cared for by the staff at Maple House. They have lived there for 15 and 14 years respectively. The staff are fantastic, my sons are extremely happy living there, and they very much consider Maple House their home. They are always happy to return after a trip out
with family, and the fact they look forward to returning to their home speaks volumes. They have a varied, full and active life, with staff always looking for new and imaginative activities for my sons to try. The home is clean and very much feels like a home. The atmosphere is warm, friendly and inviting, and families have a good relationship with staff. The meals my sons have are rather delicious too!
It's unfortunate the home has recently received an inadequate rating, but all staff have worked hard to ensure any future inspections are more than satisfactory.

Reply from Jake Harber, Team Leader at Maple House

Thank you very much for your positive feedback! We are pleased to hear you are happy with the service we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Maple House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Maple House is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4 Points relating to the number of positive Reviews for Maple House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 5 registered maximum number of service users is 1, which has been reached with 1 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Maple House

What types of Care is Maple House registered for?

Learning Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maple House have?

There are 5 Single Rooms.

How far is Maple House to the centre of Colchester?

2.3 mile(s) as the crow flies, distance by road may be significantly further.