What types of Care is Albany Lodge Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Albany Lodge Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

What are the Facilities & Services at Albany Lodge Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Albany Lodge Nursing Home to the centre of Croydon?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Albany Lodge Nursing Home, 201 St James's Road, Croydon, London CR0 2BZ

Review from Art L (Husband of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience

Excellent care - my wife is comfortable and relaxed.

Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for your kind words about Albany Lodge Nursing Home. We're thrilled to hear that your wife is comfortable and relaxed and that you're satisfied with the care she's receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Davina J (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience

The head chef of Albany provided beautifully presented and delicious food for a small gathering to celebrate my mother's 80th. Not only was the food of high quality and well presented, but he personally made sure that my dietary needs were fully met. He was extremely knowledgeable and meticulous in

every detail to ensure that each dish was free from any ingredient that would cause me trouble. He was able to offer me great alternatives and even ensured that his colleague met me to confirm that everything was as I expected. I simply cannot fault the level of care that I received and my mother was so thrilled that everyone had a good time because of his efforts. Thank you so very much to the head chef and all the catering staff at Albany.

Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for your wonderful feedback! We're thrilled to hear that the head chef at Albany Lodge made your mother's 80th celebration special with beautifully presented and delicious food. It's great to know that your dietary needs were carefully accommodated and that the attention to detail ensured a perfect experience. We're delighted that the efforts of our catering team contributed to a memorable and enjoyable event for you and your mother. Thank you for your kind words and for recognising their exceptional service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn C (Daughter of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience

My mother was at Albany Lodge for 4 months and 2 weeks. She was accepted there after a 2-month stay in hospital. My mother suffered with Alzheimer's disease and was mainly bedridden. The management nurses and carers were extremely caring, kind and compassionate toward her and my mother seemed very happy

there.
The food was of a very good standard. There was plenty of entertainment going on on a daily basis. My mother passed away there and the staff did everything they could to make her as comfortable as possible right through to the end.
I would highly recommend this nursing home.

Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for your kind words. We're deeply touched to hear that your mother received compassionate care at Albany Lodge and that she was comfortable and happy. She will be missed by all of us. If you need anything or wish to talk, please feel free to reach out. Your recommendation means a lot to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience

Great care for my Dad! Very helpful and friendly.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

Thank you for sharing your positive feedback about Albany Lodge Nursing Home. We're delighted to hear that your dad has received great care from our team. Providing helpful and friendly service is at the core of what we do, and it's wonderful to know that your experience reflects this commitment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kristal A (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience

Albany Lodge is a very clean and friendly nursing home. Clean and happy environment.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We appreciate your kind words about Albany Lodge Nursing Home. Maintaining a clean and friendly environment is a top priority for us, and we're pleased to hear that you've experienced just that during your time here. Our team works diligently to ensure that our residents feel comfortable and well-cared for. Thank you for taking the time to share your positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane R (Daughter-in-law of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has recently moved to Albany Lodge Nursing Home as she is in need of nursing care.
She has made great progress in the last two weeks after becoming withdrawn during her hospital stays.
This week we have noticed an improvement in her mobility.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We are delighted to hear about the positive progress your mother-in-law has made since joining Albany Lodge Nursing Home. It's heartening to know that she has experienced an improvement in her mobility and overall well-being within just a few weeks. Our dedicated team strives to provide the highest quality nursing care and support to all residents and it's rewarding to see the positive impact it has had on your loved one. Thank you for entrusting us with her care and please don't hesitate to reach out if there is anything else we can do to support you and your family during this time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Granddaughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience

The home is always very friendly, everyone always says hello and talks to you.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We're thrilled to hear about your positive experience at Albany Lodge Nursing Home. Our dedicated team takes pride in creating a warm and welcoming environment for all residents and visitors. Building a sense of community and connection is at the heart of what we do and we're delighted that you've felt welcomed and engaged during your time with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience

Dad has been here for 4 or 5 months and we are delighted with it. He is happy, well fed and content. He has the right amount of independence and care. The staff are always so upbeat and jolly. The food is great.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

Thank you for sharing your positive experience with Albany Lodge Nursing Home! We're thrilled to hear that your Father is happy and content during his stay with us. Our team strives to provide the right balance of independence and care to ensure the comfort and well-being of our residents. It's wonderful to know that you find our staff upbeat and jolly, as creating a positive and welcoming environment is a top priority for us. We're also glad to hear that you appreciate the quality of our food. Our team understands the importance of nutrition in maintaining health and well-being, which is why we prioritise providing delicious and nutritious meals for our residents. Your feedback is greatly appreciated, and we look forward to continuing to provide excellent care for your father and all our residents

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sammie M (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience

A very hard decision to say the least!
But Albany Lodge Nursing Home has changed our lives for the good, our dad moved in on the 8th October, he is thriving and is being stimulated by an exceptional team from the management to the care team. We as a family can’t ask for anything more. The care assistants

and other staff are just outstanding. From the first time we walked into the Lodge we felt this was a perfect place for our dear dad, the staff's approach to us as a family is first class. Thank you all so much for minding our dad.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We're truly touched by your kind words! Making the decision for a loved one is never easy, and we're honoured that Albany Lodge Nursing Home has had a positive impact on your father's life. It's wonderful to hear that he is thriving and being stimulated by our exceptional team. Your recognition of our management, care team, and outstanding staff means a lot to us. We're committed to providing first-class care and creating a supportive environment. Thank you for entrusting us with the care of your dear father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael M (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience

Enjoyed a wonderful Christmas dinner with my father. The staff were fabulous, couldn’t do enough for us. The food was terrific.
My father has been very happy here and we have peace of mind that he’s being cared for and looked after.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We are delighted to hear that you enjoyed a wonderful Christmas dinner with your father here at Albany Lodge Nursing Home. Your praise for our dedicated staff and the terrific food is truly heartwarming. It brings us immense joy to know that your father is very happy here, and we appreciate the peace of mind you have in knowing he is well-cared for and looked after. Thank you for taking the time to share your positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Danielle M (Niece of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience

Visiting my uncle from Ireland and cannot believe just how good this nursing home is! We were welcomed by a group of beautiful, friendly staff who could not do enough for us. Our time with our uncle was made so special by the staff here at Albany Lodge Nursing Home and they went above and beyond to

cater to us with tea/coffee and sweet treats.
Amazing, personal experience.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

Thank you very much for taking the time to share your heartfelt experience with us. We are delighted to hear that your visit to Albany Lodge Nursing Home was such a positive and special one. Our dedicated staff takes great pride in ensuring a warm and welcoming environment and we are thrilled that you found their efforts to be amazing and personal. Your kind words are truly appreciated and we are grateful for the opportunity to contribute to your uncle's well-being and your overall positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen W (Son of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience

A really nice nursing home my father has settled into. I can visit any time, the staff are fantastic and the food is brilliant.
It's near to where I live so it's just perfect. My father is being well looked after, thanks Albany Lodge Nursing Home.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

Thank you for sharing your positive experience with Albany Lodge Nursing Home! Our dedicated staff are committed to ensuring the well-being and comfort of our residents, fostering a sense of community. We tailor personalised care plans to meet unique needs, providing assistance with daily activities and specialised healthcare services. We strive to provide excellent care and we're grateful for your trust in us. Thank you again for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Nephew of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience

The staff at the home honestly couldn't do anymore. They even put on a buffet spread for my aunt's 50th birthday and let us hold a party for her in one of the lounges.
We are so thankful to the staff who facilitated the party along with the organisation and food.
The care and compassion they have

given my aunt, let alone to myself and the rest of the family, is unforgettable and very well received.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We are truly grateful for your kind words and the opportunity to be a part of your aunt's 50th birthday celebration. At Albany Lodge Nursing Home, we are committed to providing exceptional care, and it brings us immense joy to know that we were able to make this special occasion memorable for your family. The dedication of our staff to not only our residents but also their families is a core part of our philosophy, and we're delighted to have made a positive impact on your lives. Thank you for your trust and for sharing your appreciation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela H (Mother of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience

My daughter moved to Albany Lodge on 31st August and is very happy there and being well looked after. All the staff are very kind and caring toward the clients and their families.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We appreciate your feedback regarding your daughter's experience at Albany Lodge Nursing Home. It's heartwarming to hear that she is happy and well looked after. The kindness and care provided by staff to both our residents and their families are truly appreciated. Thank you for sharing your positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience

We think it’s excellent - very caring and looks after patients very well. My mum is happy there, and the activities team are very good at engaging residents. I would recommend this service to anyone. My mum smiles a lot and is happy each day.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We appreciate your positive feedback about Albany Lodge Nursing Home. It's wonderful to hear that the care provided is excellent and that your mother is happy here. The engagement and support from our dedicated lifestyles team are also recognised, and we're delighted to know that your mother's well-being and happiness are being prioritised. Thank you for recommending our service, and we're here to continue providing the best care possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry J (Son of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience

Our mum recently moved into Albany Lodge Nursing Home.
This was challenging to accept for my mum as it meant leaving her home of forty-eight years. A home that was filled with memories of her late husband, her children growing up, family and friends she has made over the years.
From her first day,

the staff made Mum and the family feel so welcome. They are very accommodating and ensure that they respect her wishes and keep her dignity intact.
She has met new friends and is encouraged to get involved in the fabulous activities that are organised.
Mum has so much to talk about on our visits, as her days are filled with communicating with a variety of staff and residents.
The staff go above and beyond to ensure that all residents are feeling safe and happy.
As a family, we are thankful for their wonderful efforts to ensure a smooth transition for our mum. Our own worries and concerns have eased watching Mum look happier than she has in such a long time.
Kind regards.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We appreciate your feedback regarding your mother's transition to Albany Lodge Nursing Home. We understand that this change was challenging but it's heartening to hear that the staff have made her and your family feel welcome and have been accommodating while respecting her wishes and dignity. The encouragement to participate in activities and the positive impact on her well-being is indeed wonderful. We are committed to ensuring that all residents feel safe and content and your kind words are appreciated. It's reassuring to know that your mother is thriving in her new environment and we're here to support her. Thank you for sharing your thoughts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra P (Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience

I have lived here for several months and have loved every moment. The staff are so kind and lovely, doing everything for me as I can't walk, but they are helping me to try and walk again. I love being in the garden as I am an outdoor person. I had to re-home my cat, but they gave me a large ginger tom

that I call Treacle (toy cat). I did not think I could have it in a "home", but I can, and I love it. The residents and I get on so well and play games together. I wish the staff and home all the best - thank you.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We're delighted to hear about your positive experience at Albany Lodge Nursing Home. It warms our hearts to know that you've cherished every moment and that our kind and caring staff have been instrumental in your journey, helping you regain mobility. Your love for the garden and your "toy cat", Treacle, adds a special touch to your time with us. It's wonderful to hear that you've formed great connections with fellow residents and enjoyed playing games together. Your well wishes are deeply appreciated. Thank you for sharing your experience with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra L (Sister of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience

Our sister has been to Albany Lodge 3 times for respite, she looks forward to going to see the friends she has made there, the lifestyle lead, three other staff members in particular and all the rest of the staff. When your loved one is happy and contented it makes it a bit easier in leaving her, she

enjoys the food and said it is very nice, she has her hair done as well while there and enjoys the activities. We as the family, find Albany Lodge very clean, the staff are all very welcoming and look after our sister well. We as the family, would not send her anywhere else a big thank you to the clinical lead, for overseeing her respite.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

We appreciate your wonderful feedback about Albany Lodge. It's heartwarming to hear that your sister enjoys her time there and looks forward to reuniting with friends and the caring staff. Knowing that she is happy and contented during her visits provides great comfort. We're glad to hear she enjoys the food, activities and even has her hair done while at Albany Lodge. Your observation of the cleanliness and the warm welcome provided by the staff is truly appreciated. Thank you for your trust in our care and for taking the time to share your gratitude.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim D (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience

The entertainment/activity team are amazing. There is always an activity going on when I visit mum and although she can’t always participate they do try to include her in what they do. You can sometimes hear the laughter when you get out of the lift which is so uplifting to hear. All the activity team

are very caring and kind with all the residents, mum has dementia and they are excellent with her.
The carers are very kind and caring to mum and she always looks nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Friend of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

Overall my friend is cared for but I have to keep asking for certain things to be done, such as hand and feet nail cutting, hair cutting. Sadly some of his clothing has disappeared even though it was fully labelled! I do get things done/sorted but it tasks a lot of asking/nagging. He is treated with

kindness but does need a lot of assistance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money