Review from Roxana D (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the improvements with my mother. She has been out of bed and has her catheter out. This home is wonderful, and the staff are so friendly and helpful. I couldn't thank them enough.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from Diane M (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

A huge thank you to the entertainment/activities team for organising a room and supplying the food for a small family gathering which meant mum could celebrate with dad on his birthday, something we haven't been able to do for quite a number of years. You went above and beyond to make this happen for

us, and we really do appreciate that so much, it was a perfect afternoon.

Reply from Sydney Lyttleton, Marketing Assistant at Albany Lodge Nursing Home

Thank you for your kind words. Our highly experienced team aim to always provide the best care for your loved ones. Our varied activity programme helps to create a happy and friendly environment for our residents and our staff alike, making each day more meaningful. We are pleased to hear that your Dad enjoyed his birthday celebrations with his loved ones. Your feedback will be shared with the team.

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Review from Mairo M (Niece of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience

The bridge in the communication gap has been rectified. I'm more involved and carried along in the care of my uncle. Was pleased in the state I met my uncle when I visited unannounced. All my worries/concerns before this time were allayed in the family meeting I attended today. Is a very good forum

to get detailed information on happenings/future plans. Staff are very friendly/accommodating. I will recommend Albany Lodge Nursing Home to anyone with confidence.

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Review from Sharon E (Daughter-in-law of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience

I visited the home today the 16th of October 2022. I found my mother-in-law's bed sheets very dirty. I went to ask for a glass and the staff was sitting and chatting.
My husband went and requested for the sheets to be changed and a staff member changed the sheets which were very worn and yellow.
The

staff in this home needs to be more attentive and the bedding for this home needs to be updated.
How long would it have taken to change the sheets if we hadn't visited today?
Very poor. A real shame for the residents.

Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

We would like to apologize for your negative experience. We do our best to ensure that our residents and their families are happy with our service. The home has purchased brand new bedding a few months ago and the Home Manager has personally gone to supervise to ensure all the new sheets are being used. It might be the case that there was still some old bedding rotating through the laundry and had not been disposed of for which we'd like to apologize. We would like to ensure you that the sheets are changed following bathing/showering and also as and when required.
We would like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at 020 8684 4994 at your earliest convenience, it would be greatly appreciated.

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Review from Martin S (Respite Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience

I came to Albany Lodge after a hospital stay prior to a return home and had no idea what to expect. From the outset, all the staff at Albany Lodge - management, nursing, care, reception, housekeeping, and maintenance - have been truly excellent. They have all taken the time to get to know me and to

support me during a difficult period. They are keen to explore what I need and to provide it, whether that be croissants, emotional support, or a laugh and a joke. If you or a loved one needs residential care I can recommend Albany Lodge unreservedly. I will find it difficult to leave when the time comes.

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Review from Cherisse W (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience

Thank you for the care and support you've given our family. Albany is professional. The food that you catered for my dad's party was wonderful. In general, Albany's care service has been excellent.

Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for your feedback, our caring team will be very pleased to read your appreciation. It is a pleasure for us all to care for your dad.

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Review from Lucy F (Granddaughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience

Kind and friendly home. Care shown to my family is amazing. Meals are very good and all the staff are very caring.

Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for leaving us a wonderful review! Here, at Albany Lodge, we strive to be homely and welcoming to all of our extended family.

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Review from A F (Daughter-in-law of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience

Today was the first time I have been able to go inside, what a lovely surprise. The staff were all very friendly, the home was very clean. The lounge and bedroom, spacious. l must admit the outside does not do it justice. My mother in law seems very content and well looked after.
So big thanks to all

concerned.

Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

Many thanks for your review Lucy and we are so happy that the care we are showing to your grandmother is at a standard that makes your grandmother and your family happy. We aim to ensure all residents are cared for with love, compassion, dignity and professionalism. Many thanks again for such a lovely review.

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Review from Jamey S (Friend of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience

I recently visited a friend of mine who I’ve known for many years and came to Albany Lodge last December. I was so happy to see the care that she has been receiving and the warmth and friendly nature of all the staff. It felt like a real home from home. Thank you!

Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

Thank you for sharing your views and feelings about the care your friend is recieving. It is always lovely to have positive feedback and makes our roles as carers that much more satisfying. We always love to hear how the care we provide has a positive impact on the residents we care for and when they are unable to tell us, we rely on those they love. We will continue to care with the passion we have for all the residents within our home.

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Review from Tia T (Granddaughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the service at Albany Lodge. The staff there are always so kind and helpful and take very good care of my grandmother by the looks of it. Her room is always kept quite tidy and you can see the staff work so hard in keeping their residents comfortable and safe.

Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for your positive feedback towards Albany Lodge Nursing Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your grandmother has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review from Nicole J (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with my mother's care, the staff are warm and friendly, my mother's room is always very clean and tidy. I always have a pleasant experience when visiting my mother.

Reply from Monika Jankauskaite, Digital Marketing Manager at Albany Lodge Nursing Home

Thank you for your very positive feedback. We are delighted that you chose us as your preferred home for your mother. It is our pleasure to care for your Mum and to see her comfortable and happy. We shall pass on your compliments to our amazing team.

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Review from G A (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience

I'm so thankful to the manager and all the staff who have made my dad's life as full and happy as possible during the hardest bleakest days. The manner and care afforded families and friends during the covid Pandemic has been nothing short of heroic. So reassuring.

Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

These are difficult times and the pandemic affected us all. The motivation for us all to continue was the dedication and care that every resident at Albany Lodge deserves. We are happy that we have come through, what appears to be the worst of it, and are still caring for our residents with the same valor and committment. Thank you so much for your review. We appreciate you and your loved one tremendously.

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Review from E R (Granddaughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

My grandmother has been at Albany Lodge since 2020. At the home, I have found all the staff from the manager to the nursing staff, friendly, professional, kind, and helpful. Nothing is too much trouble. They treat the residents and their families with respect. I often see the staff sitting with the

residents having a laugh and joke. The facilities are clean and well kept. My grandmother always looks clean and well presented. There is a great choice of meals provided. They are well presented and nutritious. I am 100% satisfied with her care.

Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

We are always pleased to receive such lovely reviews and it goes towards the strong sense of pride we all feel at Albany Lodge when a resident and their loved ones are clearly happy with the care we provide. We will continue to strive for excellence and continually look towards ways of improving our standards.

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Review from S R (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience

Mum became a resident at Albany Lodge in March 2021 after a stay in hospital. Since she has been in Albany Lodge she has regained her old self. She is happy and content and always has praise for the staff and the way they attend to her personal and emotional needs. I also have noticed how attentive

they are to her needs. Nothing is too much trouble for the staff.

Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

Your mum is a wonderful lady who we take great pride in supporting. We always try to ensure that all residents are treated with kindness and their independence is maintained. Thank you for such a lovely review and so happy to hear that she is also very happy.

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Review from A F (Wife of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience

Level of hygiene care low - hair scalp scabs - lack of washing hair. Heals turned black. Toenails not cut. No coat/hat when leaving home to hospital. From home to ambulance no weather protection. No socks, no hat, no jacket! Wearing other people's clothes. Name tagged in his clothes, his clothes missing.

Underwear not his with holes. Embarrassed at hospital when undressing him. Nurses rude - not giving names when requested. Reading wrong medical records - missed care chiropodist because wrong medical records read!
Receptionist - English not first language - cannot understand me or them very, very very, frustrating. Messages not passed on. Callbacks not received cannot wait for him to be moved!

Reply from Monika Jankauskaite, Marketing Assistant at Albany Lodge Nursing Home

It always saddens us when a resident leaves us to live elsewhere, thinking we had built up a good relationship with relatives, only to find they were unhappy with the care provided. The issues outlined are not accurate but sadly this lady feels they are. We do our level best to ensure that all concerns are freely raised and dealt with in the best interest of the resident. It would not be realistic to say there are never any concerns in a 100 bedded home. We wish this resident all the very best in his new home.

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Review from Maurice K (Brother-in-law of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience

I found the staff and management of the home to be friendly, helpful, and flexible. Building and facilities are clean and well maintained.

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Review from Paul A (Son of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience

Had an enjoyable meeting with the management staff. Had a lateral flow test on arrival and was met within a clean, secure and professional environment. I would definitely recommend this facility and their staff.

Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

It is always a pleasure to welcome visitors to Albany Lodge and we strive to ensure that the visitors and those working and living in the home are kept safe at all times. We pride ourselves on our environment and are mindful that in these difficult times, we must keep the home as clean and infection-free as possible. It was a lovely visit and I thank you Paul for your very kind review.

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Review from Joyce R (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

My mother was a resident in Albany Lodge for five years, January 2016 - January 2021. Everybody at the home, from the manager, nursing staff, helpers, entertainment, hospitality, cleaning, reception, all really cared for my mum as though she was family. Whenever I turned up for a visit, I was made

welcome, and Mum was always clean and tidy, and her room immaculate. Every time she was wearing different, well-laundered clothes, and there were appointments for hair, opticians etc. There was even a well-kept garden for her to enjoy. Entertainment was regularly laid on, and Mum has taken to the restaurant and Lounge. Mum was 100 in 2020, and the staff laid on a special event for her and all the family. A cake was always baked and Happy Birthday sang by the staff on all occasions. The staff cared for her brilliantly and, when she died, they were as upset as we were. I would like to say a big thank you to everybody who made my Mum as comfortable as possible in her last years, still smiling.

Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

The loss of any resident is always heartbreaking and although inevitable, it never ceases to have an effect on us all. Your Mum was an amazing lady who battled the odds and managed to stay with us right up to her 100th birthday, always with a smile and always great company. It was a pleasure to look after this beautiful lady and she will be missed.

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Review from Eloise R (Niece of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience

Very professional, warm and friendly team. I found the head of administration is easily contactable and quick to respond to any queries I may have raised during my uncle's stay at Albany Lodge Home. Keeping him safe and well during covid19. Thank you all from the bottom of my heart.

Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

Such a lovely review, thank you so much, Eloise. Your uncle is an absolute treasure and it is a pleasure supporting him here at Albany Lodge, he is like a ray of sunshine, putting a smile on everyone's face.

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Review from K T (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

Christmas and New Year was very difficult for us as a family not having Dad with us at home but knowing he was being well looked after and involved in the festive activities made this bearable. During these difficult times the staff at Albany Lodge are amazing especially the reception lady who understands

how upsetting being parted from a loved one can be. I want to thank the manager for running an amazing care home and for all the staff who are committed to looking after residents especially my dad in these troubling times.

Reply from Josephine Gbadamosi, Manager at Albany Lodge Nursing Home

All at Albany Lodge are so pleased that you are happy with the care dad is receiving. It is our greatest pleasure to see the resident's smiling faces and it makes our work all the more worthwhile. Christmas was a joy with dad and our aim is to keep that smile on his face, along with all the other happy residents at Albany. Many thanks for your kind words.

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Albany Lodge Nursing Home

Care Provided by Albany Lodge Nursing Home

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Funding & Fees Guide for Albany Lodge Nursing Home

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