Albany Lodge Nursing Home

201 St James's Road, Croydon CR0 2BZ
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9.7 112 Reviews
  • Albany Lodge Nursing Home, Croydon
Albany Lodge Nursing Home is a purpose-built nursing home situated on St James’ Road, Croydon offering 100 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Albany Lodge Nursing Home is set in the very convenient location of St James’ Road, where there are many restaurants, shops and excellent transport links.

The home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Albany Lodge Nursing Home has the expertise and facilities to take care of residents or loved ones where care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of the residents and staff.

The home offers a full range of care options to 100 residents, from nursing care to dedicated support for those living with dementia.

The highly experienced team are committed to enabling residents to live the life they choose.

Albany Lodge Nursing Home is run as a family home so families and loved ones will be welcomed and cared for with compassion and comfort always in mind.

Albany Lodge Nursing Home's approach to care is centred around family values and place great importance on working with families and friends as part of the caring process.

The aim is to make a difference in the lives of each and every resident by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.

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Care Provided by Albany Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Tucker (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (100)
    • Single Rooms with ensuite Wet Room (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Albany Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Nursing Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £1,750

  • All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.
  • (these prices are only a guideline, please contact Albany Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • No restrictions for visiting times.


  • Parking

  • Car park available via Milton Road.


Albany Lodge Nursing Home Reviews (112)

Total of 112, showing 41-60
9.7

Albany Lodge Nursing Home has a Review Score of 9.7 (9.710) out of 10, based on 19 reviews in the last 2 years. Over all time Albany Lodge Nursing Home has 112 reviews.

Overall Experience

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  • 39
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Date Published

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7
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Review from Derek G (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident on the Oakfield Floor of Albany Lodge for nearly 3 years now. I want to express my sincere thanks and gratitude to the nurses and carers for the patience, comfort and dignity provided since she arrived especially over these past 10 months which must have been so scary through
this awful pandemic. Sadly, she has been unable to communicate since she arrived but I hope deep down she has the awareness that she has such lovely kind people caring for her.

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Review from J D (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful people.
My mother is very happy.
Thank you for always looking after Mum so well.

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Review from S L (Cousin of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough for their caring, professional approach to every aspect of my cousin's care; as he was a challenging resident. The staff ensured his final days were pain-free and dignified. The cleanliness and meal facilities are fantastic, as are the staff. If you're looking for somewhere
for your loved one, I would definitely recommend it.

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Review from Evelyn W (Wife of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the service that is provided to my husband who is now in Albany Lodge.
The nursing staff, carers are excellent in caring for all his needs, physical, emotional and mental. I also want to thank the admin staff, the receptionist and activities coordinator for making my husband's stay
pleasant. They are always there to listen to me when I speak to them and reassure me of his care. I wish them all the best in 2020. Thank you.

Reply from Aileen Nimmo, Sales & Marketing at Albany Lodge Nursing Home

Thank you for taking the time to provide feedback to the team. We will ensure all feedback is shared and wish you all the very best for 2020.


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Review from P S (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that I have come across are wonderful to me and what I have seen is the care of each person. I say this because many years in the late 1970s I started nursing. I did 2 yrs and came out. My stomach could not take watching operating in theatre. My mum was a nursing assistant in a nursing
home and my sister that followed me is a nurse, not because she is my sister she was very good of her work, she could eat and dress a sore. Your staff that I came across sisters/nurses/the cook/the cleaner etc very good.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are pleased to hear that staff have been wonderful and that the level of care has been of a high standard.


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Review from Vincent M (Son of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After three months in hospital, following a serious infection and a stroke, our mother was moved from hospital to Albany Lodge in September 2019. She is mainly bedbound. The management team and all the staff there made it very easy for us to manage the transition and have provided a lovely room for
our mother. Every aspect of her experience in Albany Lodge has been very good. The nursing staff have been very kind and considerate to her and the care staff have been brilliant, especially at mealtimes. The room is kept neat and tidy and Mum is always kept comfortable. There is a warm atmosphere at Albany Lodge, which resonates well with our mum's character, so that, although she is quite frail, her personality is able to still shine through and this is encouraged, which is great for Mum and also for us, her children, to see.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are pleased to hear that our staff have been helpful to you and your Mother, and that you find the level of support and care provided to be of a high standard.


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Review from G G (Son of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is 99 and moved to Albany Lodge in early July. Since her arrival, she has been very well looked after and the caring staff are excellent. Mum's health has deteriorated and the care has evolved to become palliative care. The home has kept us advised and is always available to chat and update when
we visit. It is friendly, efficient and professional and caring place. We are very lucky having mum at such a good and compassionate establishment. Thank you.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are so glad to hear you find our staff caring and that your Mum has been well looked after. We value your feedback and kind words.


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Review from M C (Niece of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Albany Lodge is a beautiful home. There's a warm and hospitable feeling when you enter and the care given to the residents and my aunty is excellent.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are pleased to hear you found our home to have a warm environment and that the care provided has been excellent. Thank you for your feedback.


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Review from S S (Friend of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been to the home to visit my friend's mother a few times and each time I have been thoroughly impressed with the care and compassion shown not only to my friend's mother but also to us as we often become emotional. It is a lovely welcoming environment.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are glad to hear that you have felt supported during your visits and that you've been impressed by the level of care provided. Thank you for your feedback.


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Review from R S (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the help and support my mother has received during her stay here. Staff was always pleasant, polite and ever so welcoming. I would recommend this care home to anyone who would like their family to be cared for. Thanks for all your support.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are pleased to hear our staff have been pleasant and welcoming and that you would gladly welcome our home.


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Review from E M (Husband of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is happy in her surroundings and is well looked after. That is all we ask.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are pleased to hear you feel your loved one is well looked after and happy at Albany Lodge.


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Review from A R (Granddaughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very emotional decision to put nan in a care home. Albany Lodge made the whole process less stressful for our family and I couldn't wish for a better home for my nan.
All down to the staff, facilities and I have every confidence when I leave nan that she is well taken care of.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We understand that when it comes to placing a loved one in a care home can be a difficult time, and are pleased to hear our staff and facilities have made your Nan feel comfortable and well cared for.


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Review from J C (Wife of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like the home and the staff manager.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are pleased to hear you like our home and management.


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Review from H O (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and talk to my dad. The food is quite good and nutritious.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are pleased to hear that you find our staff friendly, and that our menu and food choices are good and nutritious.


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Review from Christine H (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the care home for over two months now, he can be very difficult at times but all the staff are very patient with him. They are all very nice to talk to and make me very welcome when I come to visit my dad and keep me updated on dad's hospital appointments and day to day care.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are pleased to hear that you find our team warm and welcoming and that our communication of updates has been useful to you.


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Review from Tayibat T (Niece of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Albany Lodge Nursing Home. The management team dealt with my enquiries very professionally and responded to all my questions. My uncle really enjoys his time here and feels very safe with staff, management and security. I couldn't have wished for a better care home.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are pleased to hear your Uncle is enjoying his time with us, and that you find the staff helpful and professional.


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Review from M M (Sister of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are so kind and patient when my sister is difficult and often aggressive. All the staff, many of whom know me quite well are always welcoming.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are pleased to hear you find our staff helpful and kind.


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Review from Peter O (Husband of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Should I ever need the care and attention that the home provides for my wife I would not hesitate to make the necessary arrangements for myself.
The home is always clean, bright and airy; the food is much better than average. The staff try their hardest to care for the residents, not always an easy
task.
I visit most days and see how the general running of the home is carried out. Also, there is a program of things set up for those residents that are able to take part.
The staff listen and take note of how things can be marginally be improved, as they are already extremely very good. A visit is always possible and recommended for anyone thinking of a residency.

Reply from Tori Blackadder, Marketing Assistant at Albany Lodge Nursing Home

Thank you for taking the time to review Albany Lodge. We are glad to hear that you are pleased with the services and facilities available at our home.


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Review from Sean H (Son of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are excellent.
The chef is awesome. Nothing is too much trouble. Thank you.
Genuine people (staff)

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Review from T P (Wife of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here for almost a month. He said the other day "I am pleased you found this place. They are friendly and meet my needs." He likes the food too - he needs a special diet. I am pleased that he has a male carer.

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Current Review Score: 9.7 (9.710)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Albany Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Albany Lodge Nursing Home is calculated as follows: ( (176 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 225 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.95 Points relating to the number of positive Reviews for Albany Lodge Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 19 Positive Reviews ÷ 20 = 0.95

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Sarah

Sarah Tucker

Job Title: Home Manager

Joined: 2023

I’m Sarah Tucker, the Home Manager. With 16 years of experience as a Registered Nurse, I’ve worked in hospitals, communities, and social care. Caring has always been my passion, and I find immense joy in making a positive difference in people’s lives. Having served as a Care Home Manager and Regional Support Manager has empowered me to provide individualised person-centred care for my residents, fostering strong relationships with staff, relatives, and stakeholders, and serving as inspiration for others.


Feel free to visit and explore the home at any time. Your well-being is our priority, and we look forward to creating a warm and supportive environment for you at Albany Lodge Nursing Home.


Josh

Josh Newcombe

Job Title: Deputy Manager

Joined: 2022

Hi, I'm Josh!


I've been a qualified nurse for 6 years. I've spent time in previous care home roles, including Deputy Manager/Clinical Lead. Alongside this, I have worked in NHS hospitals in Accident & Emergency.


I've got a real passion for elderly care/dementia. I have been in and around care homes since I was really young, with my Mum being a home manager.


My Grandad had Lewy Body Dementia & Parkinson's and required support in a nursing home, so I am very aware of the stress that a resident’s family can have.


I aim for all our residents to be cared for in the way I would have liked my Grandad to be cared for. I use this as my daily motivation to ensure we deliver high-quality, person-centred care for all our residents here at Albany Lodge.


Lea

Lea Bridgen

Job Title: Receptionist

Joined: 2022

My name is Lea, and I work as a receptionist here, at Albany Lodge Nursing Home. Although I have only been with the team for four weeks, I have enjoyed working alongside such kind and lovely people each day. Meeting all our lovely residents is such a joy.


I have had a long career within the care sector for over 20 years. I started my career in 2003 as a health care assistant and then became a carer. I then went on to be an activities coordinator. I have worked and studied hard to work my way up the ranks, such as senior healthcare assistant, and then become a team leader.


After many years in different roles within the care sector, I became a receptionist/administrator, which I really enjoy.


Maria

Maria Pearson

Job Title: Head of Housekeeping

I have worked in Albany Lodge Nursing Home for many years and the reason why I love it here is down to the camaraderie of my colleagues and residents alike. The home is warm and friendly, creating an amazing atmosphere for all that live and work here. My focus is on maintaining the hygiene of the home, keeping all areas clean and ensuring the well-being of residents and staff.


Adam

Adam Huxley

Job Title: Chef

I take great pleasure in creating and presenting amazing dishes for our residents. The satisfaction I receive whenever I hear a resident say they enjoyed the food is indescribable. I believe that the way in which food is presented plays an essential part of the residents' health & well-being. With much confidence, I can say I love my job!