Albany Lodge Nursing Home

201 St James's Road, Croydon CR0 2BZ
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9.7 112 Reviews
  • Albany Lodge Nursing Home, Croydon
Albany Lodge Nursing Home is a purpose-built nursing home situated on St James’ Road, Croydon offering 100 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Albany Lodge Nursing Home is set in the very convenient location of St James’ Road, where there are many restaurants, shops and excellent transport links.

The home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Albany Lodge Nursing Home has the expertise and facilities to take care of residents or loved ones where care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of the residents and staff.

The home offers a full range of care options to 100 residents, from nursing care to dedicated support for those living with dementia.

The highly experienced team are committed to enabling residents to live the life they choose.

Albany Lodge Nursing Home is run as a family home so families and loved ones will be welcomed and cared for with compassion and comfort always in mind.

Albany Lodge Nursing Home's approach to care is centred around family values and place great importance on working with families and friends as part of the caring process.

The aim is to make a difference in the lives of each and every resident by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.

Care Provided by Albany Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Tucker (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (100)
    • Single Rooms with ensuite Wet Room (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Albany Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Nursing Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £1,750
  • All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.


  • (these prices are only a guideline, please contact Albany Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Visiting
  • No restrictions for visiting times.


  • Parking
  • Car park available via Milton Road.


Albany Lodge Nursing Home Reviews (112)

Total of 112, showing 61-80
9.7

Albany Lodge Nursing Home has a Review Score of 9.7 (9.710) out of 10, based on 19 reviews in the last 2 years. Over all time Albany Lodge Nursing Home has 112 reviews.

Overall Experience

  • 65
  • 39
  • 6
  • 2
  • 0

Date Published

112
0
7
19
93
Overall Experience  Overall Experience 4.0 out of 5

Dependent on carers, I feel happier with care provided for my mother. The food choices need further options and variety. If certain members of staff are available I feel better care is provided. The place needs updating with some new equipment, beds, curtains, cupboards, would be beneficial.

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Overall Experience  Overall Experience 5.0 out of 5

First impressions count. The receptionist was very welcoming and helpful. The home was cosy and clean and bright. My sister's room is bright and clean. The home seemed very secure.


A surprisingly lovely place.


Thank you.


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Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the standard of care given to my aunt since she has been at Albany Lodge. She improved in the physical and mental health for several months because of the standard of care. Thank you all.

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Overall Experience  Overall Experience 5.0 out of 5

Fantastic nurses, very polite. Clean. Very good staff and manager.

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Overall Experience  Overall Experience 5.0 out of 5

Albany Lodge is a bright, cheerful home with staff that smile and are always eager to help.
I can't say how much myself and family are relieved and happy to see our mother in this safe environment.

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Overall Experience  Overall Experience 5.0 out of 5

In the 5 weeks that my mother has been there, she has not wanted to go home once.

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Overall Experience  Overall Experience 5.0 out of 5

Albany Lodge is one of the modern, nice places for elderly people. More importantly, the quality of care they provide for my Dad is fantastic. The staff are friendly and helpful, particularly when you want to know how my Dad's day went. May they continue to provide quality care always.

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Overall Experience  Overall Experience 3.0 out of 5

All the staff have been friendly and treat my mother well. The trips out for residents are very good and have been much appreciated.


The receptionists are extremely welcoming.


A matter of real concern still continues - our mother's underwear that keeps being damaged, seemingly in the washing machines?

As she is a private resident, the home does not provide replacement underwear. As this happens so often and not all her underwear can be accounted for, is this not time for the senior management of this company to get involved to remedy this bad practice?

Reply from Aileen Nimmo, Sales & Marketing at Albany Lodge Nursing Home

At Albany Lodge we take all concerns seriously and the manager has an open door policy for all concerns to be discussed. It is rare that items are damaged but when they are, we do endeavour to investigate causes and reach satisfactory outcomes for all concerned.


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Overall Experience  Overall Experience 4.0 out of 5

Mow 94+ and having no previous direct experiences of care home living, I believe adjustments to the life can be more difficult for some than others.
I have enjoyed establishing a good rapport with staff and other residents in my two and two-thirds years to date.
In my experience, special mention is
worthy concerning care and support by senior registered nurses, particularly the lady usually based at the nurse's office on Windmill Suite, whose attention and expertise on behalf of residents (and families) is exemplary, including two colleagues.
Having been here during several changes of management, it is hoped that benefits will be understood and planning will ensue.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Albany Lodge since March this year and I have been very impressed with her care here. The staff are very professional and friendly and treat mum very well. I would have no hesitation in recommending Albany Lodge. Maybe a few more activities for the residents would be good but otherwise,
thank you Albany Lodge, for all you are doing for mum.

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Overall Experience  Overall Experience 5.0 out of 5

I am very sad that my husband has to be in a nursing home but I know this is the best place for him. He is well looked after and I know he is safe.

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Overall Experience  Overall Experience 4.0 out of 5

My mum is happy and content in the home. The staff are friendly, supportive and caring, particularly the nursing staff.

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Overall Experience  Overall Experience 4.0 out of 5

I am a resident here now, having recovered strength etc. I care for myself in the knowledge that the necessary care is available if necessary. Everyone is extremely kind and helpful. The cleanliness here is outstanding. The food, on the whole, is good, helpings are generous and kitchen staff always
helpful.

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Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and assistance my wife is provided with.

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Overall Experience  Overall Experience 4.0 out of 5

Very happy with the people and the home.

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Overall Experience  Overall Experience 5.0 out of 5

Since arriving in April 2016, my mother has been extremely well cared for by a committed and friendly staff.

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Overall Experience  Overall Experience 4.0 out of 5

I was very ill last September and have been gradually nursed back to my previous good health.
There have been one or two hitches but the carers and manager have been so supportive. I have been a bit cantankerous in my old age and I have nothing but praise for the staff in dealing with me.
The food
is excellent and I hate to miss a meal!
All in all, I would come back if I had a relapse.

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Overall Experience  Overall Experience 5.0 out of 5

Today I was present for my grandad's ward run. The doctor was very pleasant, with a happy disposition. My grandad was very responsive to him and they both exchanged genuine smiles during the time.
The doctor was proactive in checking Grandad's chest, suggesting appropriate care and prescribing meds,
which was good, given I had noticed Grandad to be quite chesty during my visit.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff of Albany Lodge for the care they have taken of my mother. The people are very nice and I will love them for ever.

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Overall Experience  Overall Experience 5.0 out of 5

Sadly mum passed away on the 10/12/17. I can't speak highly enough of the staff who cared for mum. The carers were outstanding with the care and kindness they gave mum.
Thank you very much from all of our family to all the staff and management.

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Current Review Score: 9.7 (9.710)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Albany Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Albany Lodge Nursing Home is calculated as follows: ( (176 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 225 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.95 Points relating to the number of positive Reviews for Albany Lodge Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 19 Positive Reviews ÷ 20 = 0.95

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Sarah

Sarah Tucker

Job Title: Home Manager

Joined: 2023

I’m Sarah Tucker, the Home Manager. With 16 years of experience as a Registered Nurse, I’ve worked in hospitals, communities, and social care. Caring has always been my passion, and I find immense joy in making a positive difference in people’s lives. Having served as a Care Home Manager and Regional Support Manager has empowered me to provide individualised person-centred care for my residents, fostering strong relationships with staff, relatives, and stakeholders, and serving as inspiration for others.


Feel free to visit and explore the home at any time. Your well-being is our priority, and we look forward to creating a warm and supportive environment for you at Albany Lodge Nursing Home.


Josh

Josh Newcombe

Job Title: Deputy Manager

Joined: 2022

Hi, I'm Josh!


I've been a qualified nurse for 6 years. I've spent time in previous care home roles, including Deputy Manager/Clinical Lead. Alongside this, I have worked in NHS hospitals in Accident & Emergency.


I've got a real passion for elderly care/dementia. I have been in and around care homes since I was really young, with my Mum being a home manager.


My Grandad had Lewy Body Dementia & Parkinson's and required support in a nursing home, so I am very aware of the stress that a resident’s family can have.


I aim for all our residents to be cared for in the way I would have liked my Grandad to be cared for. I use this as my daily motivation to ensure we deliver high-quality, person-centred care for all our residents here at Albany Lodge.


Lea

Lea Bridgen

Job Title: Receptionist

Joined: 2022

My name is Lea, and I work as a receptionist here, at Albany Lodge Nursing Home. Although I have only been with the team for four weeks, I have enjoyed working alongside such kind and lovely people each day. Meeting all our lovely residents is such a joy.


I have had a long career within the care sector for over 20 years. I started my career in 2003 as a health care assistant and then became a carer. I then went on to be an activities coordinator. I have worked and studied hard to work my way up the ranks, such as senior healthcare assistant, and then become a team leader.


After many years in different roles within the care sector, I became a receptionist/administrator, which I really enjoy.


Maria

Maria Pearson

Job Title: Head of Housekeeping

I have worked in Albany Lodge Nursing Home for many years and the reason why I love it here is down to the camaraderie of my colleagues and residents alike. The home is warm and friendly, creating an amazing atmosphere for all that live and work here. My focus is on maintaining the hygiene of the home, keeping all areas clean and ensuring the well-being of residents and staff.


Adam

Adam Huxley

Job Title: Chef

I take great pleasure in creating and presenting amazing dishes for our residents. The satisfaction I receive whenever I hear a resident say they enjoyed the food is indescribable. I believe that the way in which food is presented plays an essential part of the residents' health & well-being. With much confidence, I can say I love my job!