Albany Lodge Nursing Home

201 St James's Road, Croydon CR0 2BZ
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9.7 112 Reviews
Albany Lodge Nursing Home is a purpose-built nursing home situated on St James’ Road, Croydon offering 100 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Albany Lodge Nursing Home is set in the very convenient location of St James’ Road, where there are many restaurants, shops and excellent transport links.

The home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Albany Lodge Nursing Home has the expertise and facilities to take care of residents or loved ones where care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of the residents and staff.

The home offers a full range of care options to 100 residents, from nursing care to dedicated support for those living with dementia.

The highly experienced team are committed to enabling residents to live the life they choose.

Albany Lodge Nursing Home is run as a family home so families and loved ones will be welcomed and cared for with compassion and comfort always in mind.

Albany Lodge Nursing Home's approach to care is centred around family values and place great importance on working with families and friends as part of the caring process.

The aim is to make a difference in the lives of each and every resident by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.
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Care Provided by Albany Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Tucker (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (100)
    • Single Rooms with ensuite Wet Room (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Albany Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Nursing Care £1,750 – £1,750
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £1,750

  • All Fees are subject to a full assessment by the care home. This is an average minimum price and can varied depending on complexity of needs.
  • (these prices are only a guideline, please contact Albany Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • No restrictions for visiting times.


  • Parking

  • Car park available via Milton Road.


Albany Lodge Nursing Home Reviews (112)

Total of 112, showing 101-112
9.7

Albany Lodge Nursing Home has a Review Score of 9.7 (9.710) out of 10, based on 19 reviews in the last 2 years. Over all time Albany Lodge Nursing Home has 112 reviews.

Overall Experience

  • 65
  • 39
  • 6
  • 2
  • 0

Date Published

112
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3
19
93

Review from Joy A (Wife of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I were very impressed at our first visit with the friendly but professional member of staff who showed us the facility. Although the room was not prepared, this was due to the late and sudden discharge from hospital. However, the staff made every effort to ensure the room was to our
satisfaction.
Every member of staff to date has shown considerable care and empathy to our relative and are very receptive to our suggestions.
They all have a friendly disposition and we always feel welcomed and relaxed during our frequent visits.
Our relative appears very comfortable and happy.

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Review from Ian B (Son of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Albany Lodge for three years now. I have always been very happy with the way she has been looked after.
The staff make sure she has food she likes and can eat, and treat her as an individual person. Staff laugh and joke with her and make her feel better about herself.

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Review from R D (Son of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run with very friendly and caring staff.

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Review from J W (Daughter of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1, Shower facilities are poor. The bathroom needs a power clean, particularly around where water drains from the shower. It hasn't been cleaned for a long time.
2, Sometimes common sense is lacking in care i.e. not using shampoo to wash hair, using shower gel when shampoo is provided.

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Review from K S (Granddaughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Now that we have had time to adjust to Granddad being in a home, we are able to make a fair assessment of his overall care.


Granddad has stayed alive longer than expected, given there were times when he seemed demotivated to live. I will credit that to the fact that staff have made the efforts to

get to know him and provide support which is very frustrating for an elderly person with the inability to speak. Grandad seems settled.

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Review from Sharon H (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite a very difficult and traumatic initial experience for my mother she has now settled and is cared for extremely well. Some care workers go out of their way to create a meaningful relationship with her.


The nursing care is very good with patients, treated with dignity and good humour.


I

feel it is a personal service.

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Review from Graham B (Son of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far we have been very pleased with the care home. All of the staff are very nice and always say hello to you when you visit, from the girl on reception to the manager. All of our questions are always answered when we ask.

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Review from P C (Wife of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my husband as much as I can (every other day if possible) He is always clean and dressed. The only worry I have is he has no teeth and during his meal times feel it would be so nice if his food that is solid would be cut smaller for him. He does feed himself at the present time. When I am there
I help him. The nursing staff are all very good and always acknowledge me when I arrive which is appreciated.

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Review from Karene H (Daughter of Resident) published on 30 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad spent the last week of his life at Albany Lodge. From the initial visit to the home until my dad's passing. The staff were welcoming, caring, sympathetic and attentive to my dad's needs.


The home has a welcoming feel from when you walk through the doors until you leave. Staff check on the

residents but also extend their warmth and invitation to visitors.


The home is clean well organised and anyone looking for a quality care home should consider this home. It is up to hotel standard and I viewed many facilities before this and they pale in comparison.


Don't take my word for it call them and view.


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Review from Sharon F (Daughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the nursing home very friendly and clean. My mum was made to feel very welcome and so are we when we come to visit. The food always looks nice and fresh and there is quite a variety.

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Review from Valerie B (Sister of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all the staff very helpful and friendly, and they look after my sister with care and affection. Always very clean and well fed. Very happy with things at the moment.

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Review from Lucy G (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my father is very good and of a consistent level. He is happy, well fed and enjoys the company of the staff as well as others residents. His preferences are respected and he is treated with dignity.

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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for Albany Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Albany Lodge Nursing Home is calculated as follows: ( (176 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 225 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.95 Points relating to the number of positive Reviews for Albany Lodge Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20. 19 Positive Reviews ÷ 20 = 0.95

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Large Care Home Groups 2024

Recipient: Aria Care

Date: Wednesday 31 Jan 2024 More details

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Meet the Team (5)

Sarah

Sarah Tucker

Job Title: Home Manager

Joined: 2023

I’m Sarah Tucker, the Home Manager. With 16 years of experience as a Registered Nurse, I’ve worked in hospitals, communities, and social care. Caring has always been my passion, and I find immense joy in making a positive difference in people’s lives. Having served as a Care Home Manager and Regional Support Manager has empowered me to provide individualised person-centred care for my residents, fostering strong relationships with staff, relatives, and stakeholders, and serving as inspiration for others.

Feel free to visit and explore the home at any time. Your well-being is our priority, and we look forward to creating a warm and supportive environment for you at Albany Lodge Nursing Home.

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Josh

Josh Newcombe

Job Title: Deputy Manager

Joined: 2022

Hi, I'm Josh!

I've been a qualified nurse for 6 years. I've spent time in previous care home roles, including Deputy Manager/Clinical Lead. Alongside this, I have worked in NHS hospitals in Accident & Emergency.

I've got a real passion for elderly care/dementia. I have been in and around care homes since I was really young, with my Mum being a home manager.

My Grandad had Lewy Body Dementia & Parkinson's and required support in a nursing home, so I am very aware of the stress that a resident’s family can have.

I aim for all our residents to be cared for in the way I would have liked my Grandad to be cared for. I use this as my daily motivation to ensure we deliver high-quality, person-centred care for all our residents here at Albany Lodge.

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Lea

Lea Bridgen

Job Title: Receptionist

Joined: 2022

My name is Lea, and I work as a receptionist here, at Albany Lodge Nursing Home. Although I have only been with the team for four weeks, I have enjoyed working alongside such kind and lovely people each day. Meeting all our lovely residents is such a joy.

I have had a long career within the care sector for over 20 years. I started my career in 2003 as a health care assistant and then became a carer. I then went on to be an activities coordinator. I have worked and studied hard to work my way up the ranks, such as senior healthcare assistant, and then become a team leader.

After many years in different roles within the care sector, I became a receptionist/administrator, which I really enjoy.

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Maria

Maria Pearson

Job Title: Head of Housekeeping

I have worked in Albany Lodge Nursing Home for many years and the reason why I love it here is down to the camaraderie of my colleagues and residents alike. The home is warm and friendly, creating an amazing atmosphere for all that live and work here. My focus is on maintaining the hygiene of the home, keeping all areas clean and ensuring the well-being of residents and staff.

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Adam

Adam Huxley

Job Title: Chef

I take great pleasure in creating and presenting amazing dishes for our residents. The satisfaction I receive whenever I hear a resident say they enjoyed the food is indescribable. I believe that the way in which food is presented plays an essential part of the residents' health & well-being. With much confidence, I can say I love my job!

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