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Norton Grange Nursing Home have open visiting hours 7 days a week, 24 hours per day.
Norton Grange Nursing Home has a Review Score of 7.6 (7.613) out of 10, based on 2 reviews in the last 2 years. Over all time Norton Grange Nursing Home has 4 reviews.
Review from Mark W (Son of Resident) published on 5 September 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Simon Badland, Proprietor at Norton Grange Nursing Home
Many thanks for taking the time to review your mum's care and the home. In regards to your scoring on food and drink, please feel free to speak to the manager and the cooks with suggestions of your mum's likes/dislikes. We are always happy to except input of ways to improve the care of our residents.
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Review from Heidi C (Daughter of Resident) published on 21 August 2023
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Overall Experience
5.0 out of 5
Reply from Simon Badland, Proprietor at Norton Grange Nursing Home
Thank you Heidi for your kind words and positive ratings.
Here at Norton, we like to encourage families to visit as often as possible, to maintain the relationships and to keep the same quality of life the resident had before coming into a home. Maintaining a homely environment is essential for our residents, so they can adapt better to their new surroundings.
Many thanks.
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Review from Linda S (Daughter of Resident) published on 6 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Simon Badland, Proprietor at Norton Grange Nursing Home
Hi Linda, thank you so much for the review.
It was a pleasure to have your father with us and to support you and your family through this difficult time.
Please feel free to pop in anytime for a chat and a cuppa.
Many thanks
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Review from Lin K (Partner of Resident) published on 29 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 7.6 (7.613) out of 10 for Norton Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.143 for Norton Grange Nursing Home is calculated as follows: ( (7 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 21 Ratings = 4.143
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.47 Points relating to the number of positive Reviews for Norton Grange Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 2 Positive Reviews ÷ 5.8 = 0.345
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Mar 2023
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