Carlton Court Care Home

112 Bells Hill, Barnet EN5 2SQ
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9.9 112 Reviews
  • Carlton Court Care Home, Barnet
Carlton Court provides expert residential, nursing and dementia care for those requiring support or assistance. The level of care is both thoughtful and bespoke to personal requirements and the team are committed to delivering quality care and nursing support that really makes a difference to residents lives and their families.

Whether requiring a little support in day to day life, or further care for those with nursing needs or living with memory loss, the team comprising of skilled carers and nurses, dedicated hospitality team and passionate well-being leads, lead by an established and experienced management team, are at the heart of it all, with a focus on quality of life for residents at the home.

Carlton Court focuses on maintaining and promoting lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and independence, with dignity, respect and kindness.

The purpose built care home provides generous beautifully furnished en-suite bedrooms, multiple lounges and seating areas offering a choice of company or quiet areas, landscaped easily accessible gardens, all with individual care support for every resident creating a feeling of being at home and truly cared for.

A warm and inviting café welcomes visitors and guests to join residents with refreshments and culinary delights to enjoy. The home boasts it's own cinema, spa room, private dining room and hair salon to promote positive well-being and the activities team offer a varied array of events to cater to all tastes and interests.

Situated in an enviable position in the leafy suburbs next to Barnet Hospital, the home is close to local facilities.

Carlton Court welcomes visitors to experience just what makes the home the place to choose for care, whether seeking long or short term care and providing the flexibility of care required to adapt to changing needs.

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Care Provided by Carlton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pradeep Janovin (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Carlton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Carlton Court has it's own private care park for guests and visitors to the home.


Carlton Court Care Home Reviews (112)

Total of 112, showing 1-20
9.9

Carlton Court Care Home has a Review Score of 9.9 (9.873) out of 10, based on 54 reviews in the last 2 years. Over all time Carlton Court Care Home has 112 reviews.

Overall Experience

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  • 10
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Date Published

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Review from Derek G (Son of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to say that my mother has had excellent care here in the last 10 months of her life. The staff have always been helpful, caring and supportive and I have been very content with how she has been looked after.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your heartfelt feedback. We are truly honored to have had the opportunity to care for your mother over the past 10 months. It's wonderful to hear that youve been satisfied with the support, care, and attention she received from our team. Your kind words mean a lot to us, and we will continue to ensure that all residents receive the highest level of care and respect.


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Review from A F (Daughter of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a week and very well cared for. She is comfortable and content. Staff are all very caring and professional.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your kind words! We're thrilled to hear that your mother is feeling comfortable and well cared for. Our team is dedicated to providing the best care possible, and it's wonderful to know that their efforts are making a positive impact.


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Review from L G (Daughter-in-law of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very approachable, friendly & extremely caring. Good communication throughout my mother in law's stay. The best place for excellent care & support to not only residents but family members too.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your kind words and positive feedback. We are delighted to hear that you found our team approachable, friendly, and caring. Providing excellent care and support to both our residents and their families is our top priority, and its wonderful to know that we made a difference during your mother-in-laws stay.


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Review from A H (Friend of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, helpful. Place always clean. My friend seems happy and gets help whenever she needs it. Always treated with respect.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you for sharing such positive feedback. We're so pleased to hear that you've found our team friendly and helpful, and that the home is always clean. It's wonderful to know that your friend is receiving the support she needs and is treated with respect at all times.


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Review from L O (Friend of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice people, always friendly when I go into the home.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you for your kind feedback! We're so glad to hear that you've had a positive experience with our team and that you find everyone friendly. We pride ourselves on creating a warm and welcoming atmosphere, and it's wonderful to know that this has made a difference to your visits.


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Review from Catherina B (Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my stay here, staff are polite and very helpful all the time. I got to know them very well. I feel safe and secure. I am happy with my room and TV. Enjoying activities - painting - very good colours.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for sharing your kind feedback. We are delighted to hear that you feel safe, secure, and happy with your room and the activities provided. Its wonderful that you are enjoying the painting sessions and the colours used creativity is always encouraged here!


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Review from Reginald E (Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall satisfaction, great.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you for sharing your feedback! We're thrilled to hear that your overall satisfaction is great. Your comfort and happiness are our top priorities, and we're so glad to know that you're enjoying your experience.


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Review from J S (Granddaughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff, very clean and wonderful experience to visit.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you for your kind feedback! We're so glad to hear that you had a wonderful experience visiting and that our staff and cleanliness made a positive impression. We strive to create a welcoming environment for everyone, and your feedback means a lot to us.


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Review from Julia D (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Carlton Court Care Home. She is well cared for and all her medical and social/emotional needs met. She is kept busy with lots of fun and stimulating activities. I am always welcome to visit and take part in activities. If there are any concerns about my mum's health I am always
contacted.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your wonderful feedback! We are delighted to hear that your mother is happy at Carlton Court Care Home and that she's receiving the care and attention she deserves. It's great to know that the activities are keeping her engaged and stimulated, and that you feel welcomed to visit and participate. We strive to maintain open communication with families, and we're glad to hear that any concerns regarding her health are promptly addressed. Your support and trust in our team mean a lot to us.


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Review from Philip C (Brother-in-law of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone always very friendly and helpful. Everywhere clean and tidy. Friendly staff, always with time to greet you.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience with our friendly staff and the cleanliness of our space. Its always our goal to create a welcoming and pleasant environment for everyone.


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Review from Mark P (Son of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum continues to thrive at Carlton Court Care Home. She is surrounded by fantastic staff who all contribute to her well being and happiness. The home is full of love and kindness.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your kind and heartfelt feedback. We're so pleased to hear that your mum is thriving at Carlton Court Care Home and that our dedicated staff are making such a positive impact on her well-being and happiness. Creating an environment filled with love and kindness is our top priority, and its wonderful to know that its been evident in your mums experience.


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Review from David S (Husband of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful care. My family all really appreciate all that you do.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your kind words. We are truly grateful for your feedback and are so pleased to hear that you and your family appreciate the care we provide. It's our privilege to support your loved one, and well continue to strive for the highest level of care and service.


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Review from Mia E (Granddaughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care since we first moved her in has been amazing. The staff are always trying to keep her occupied and distracted. The home itself is beautiful and staff are extremely professional.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you for sharing your wonderful feedback. We're so pleased to hear that the service and care have met your expectations and that your loved one is being well cared for. It's great to know that our staff are making a positive impact by keeping her engaged and that you find both the home and staff to be of high quality. We truly appreciate your kind words and will continue striving to provide the best care possible.


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Review from R R (Friend of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be happy to recommend Carlton Court Care Home.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your kind recommendation of Carlton Court Care Home. We truly appreciate your positive feedback and are glad to hear that you had a good experience.


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Review from Denise T (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are new residents of 3 months. My mother has settled in nicely. The staff and management have been very helpful - I am very happy we chose Carlton Court - Thank you for your continuous care.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you for your kind feedback! We're thrilled to hear your mother has settled in well. Our team is dedicated to providing the best care, and we truly appreciate your trust in us.


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Review from Stephen B (Grandson of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad loves his new life at Carlton Court Care Home. He gets on so well with the team and they all adore him.
The home has great amenities, they even have a spa room! The business manager was so welcoming to us when we enquired, it was such a difficult time for us as a family but he made it so
easy for us.
If I could give 6 stars to Carlton Court, I would.

Reply from George TBC, Business Development Manager at Carlton Court Care Home

Thank you very much for this wonderful review. Our team love getting to know all of our residents, it's so important that we develop that bond and allow for those relationships and friendships to occur. Our team are always here to support, both our residents and their families alike.


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Review from A P (Granddaughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely team who really care for their residents. Great facilities and homely atmosphere.

Reply from George TBC, Business Development Manager at Carlton Court Care Home

We are so proud of our outstanding Carlton Team. Thank you for this heart warming review.


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Review from J B (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently been admitted to Carlton Court Care Home. She was so anxious, but the lovely business development manager really took so much time to reassure her. The whole team have been fab. They have made it so easy for us as a family to relax and not worry so much about mum. The care home looks
like a hotel, we are unable to fault it at all. Thank you Carlton Court.

Reply from George , Business Development Manager at Carlton Court Care Home

Thank you very much for this lovely review. We really do have an excellent team that go above and beyond to support our residents. Moving in to care is a massive change, but we are so thrilled that mum is now comfortable and so happy at Carlton. Welcome to the Carlton Family.


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Review from Angeliki L (Wife of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been cared for at Carlton Court as a respite resident. The outstanding team of nurses and carers managed his multiple health issues on top of his dementia. They provided nursing and residential care of the highest quality. In a very short period of time, he was settled and protected.
My husband enjoyed the fantastic and creative activities and the high quality of nutrition that was delivered to him and he regained his strength. The high standard of amenities and the surroundings are very pleasant and relaxes the mind. Superb, outstanding, high quality, and overall exceptional care was delivered to my husband. I Extremely and highly recommend Carlton Court.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for taking the time to share your feedback with us regarding the care and support provided to Partner. We appreciate your nice remarks regarding the professionalism, activities, nutrition, high standards, and compassion of our team. We are glad to hear that this helped to improve the quality and he regained strength. We'll make sure the staff knows about your particular mention.


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Review from P S (Wife of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone to be so caring and kind. It seems a very friendly home and they deal with my husband's difficult behaviour with a smile on their faces. It must be very challenging. But he seems to be settling and calming down.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for taking the time to share your feedback with us regarding the care and support provided to your husband. It truly means a lot to hear that our efforts are making a positive impact. Our team is dedicated to ensuring that every resident receives the highest level of care, and your kind words are a wonderful affirmation of the hard work and compassion our staff bring to their roles every day.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Carlton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Carlton Court Care Home is calculated as follows: ( (594 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 646 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carlton Court Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Pradeep

Pradeep D'cruz

Job Title: Home Manager

Joined: 2013

As the Home Manager, my main focus is to ensure our wonderful residents' care needs are met.


My team of nurses, carers and I hold a genuine passion for supporting our residents.


I have been in the healthcare profession for over 12 years and really feel accomplished every single day, to me there is no better place to be other than here at Carlton Court.


Ewelina

Ewelina Religa

Job Title: Care Service Manager

Joined: 2018

I am a dedicated nurse with 7 years of experience in adult care, and I am passionate about providing compassionate, high-quality care to individuals.


Currently, I serve as a Care Services Manager, where I lead a team of nurses and healthcare assistants. I focus on promoting person-centred support and ensuring that each resident's unique needs and preferences are prioritised. With a commitment to fostering a collaborative and empathetic environment, I work to enhance the well-being of both the residents and the care team.


Marlowe

Marlowe Mendoza

Job Title: Hotel Services Manager

Joined: 2024

As Hotel Services Manager at Carlton Court Care Home, I oversee the Wellbeing services, Housekeeping, Maintenance, Kitchen and Hospitality. With 17 years of experience in the hotel industry, I bring extensive expertise in operations management.


I have an integral understanding of service excellence and attention to detail which have been instrumental in elevating the standards of care and comfort at Carlton Court, ensuring an exceptional environment for residents, family members and TLC team members alike.


Josh

Josh Skariah

Job Title: Customer Service Supervisor

Joined: 2023

As a growing professional in Healthcare Sector, I bring a strong and diverse professional experience to my role as a Customer Service Supervisor at Carlton Court Care Home. My journey spans roles in accounting and customer service, where I developed exceptional organisational and interpersonal skills. I am passionate about fostering a warm and supportive environment for residents and their families.


I am often one of the first points of contact for residents and their families, I look forward to welcoming you to Carlton Court soon.


Frequently Asked Questions about Carlton Court Care Home

What types of Care is Carlton Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Carlton Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Carlton Court Care Home have?

There are 85 Single Rooms.

What are the Facilities & Services at Carlton Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carlton Court Care Home to the centre of Barnet?

0.5 mile(s) as the crow flies, distance by road may be significantly further.