Carlton Court Care Home

112 Bells Hill, Barnet EN5 2SQ
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9.9 112 Reviews
  • Carlton Court Care Home, Barnet
Carlton Court provides expert residential, nursing and dementia care for those requiring support or assistance. The level of care is both thoughtful and bespoke to personal requirements and the team are committed to delivering quality care and nursing support that really makes a difference to residents lives and their families.

Whether requiring a little support in day to day life, or further care for those with nursing needs or living with memory loss, the team comprising of skilled carers and nurses, dedicated hospitality team and passionate well-being leads, lead by an established and experienced management team, are at the heart of it all, with a focus on quality of life for residents at the home.

Carlton Court focuses on maintaining and promoting lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and independence, with dignity, respect and kindness.

The purpose built care home provides generous beautifully furnished en-suite bedrooms, multiple lounges and seating areas offering a choice of company or quiet areas, landscaped easily accessible gardens, all with individual care support for every resident creating a feeling of being at home and truly cared for.

A warm and inviting café welcomes visitors and guests to join residents with refreshments and culinary delights to enjoy. The home boasts it's own cinema, spa room, private dining room and hair salon to promote positive well-being and the activities team offer a varied array of events to cater to all tastes and interests.

Situated in an enviable position in the leafy suburbs next to Barnet Hospital, the home is close to local facilities.

Carlton Court welcomes visitors to experience just what makes the home the place to choose for care, whether seeking long or short term care and providing the flexibility of care required to adapt to changing needs.

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Care Provided by Carlton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pradeep Janovin (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Carlton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Carlton Court has it's own private care park for guests and visitors to the home.


Carlton Court Care Home Reviews (112)

Total of 112, showing 21-40
9.9

Carlton Court Care Home has a Review Score of 9.9 (9.873) out of 10, based on 54 reviews in the last 2 years. Over all time Carlton Court Care Home has 112 reviews.

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Review from M P (Son of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Carlton Court since March of this year. When she arrived she received fantastic care, love, and support. All the team are very professional in what makes the difference is the genuine love she receives. A special mention to a particular staff member who cares for Mum.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you so much for your heartfelt feedback. We're thrilled to hear that your mum has received the care, love, and support she deserves at Carlton Court. Your kind words about our team's professionalism and genuine care mean a lot to us. We'll be sure to pass on your special mention to the team.


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Review from V W (Friend of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I often visit my friend and have been impressed by her care and the friendliness of the staff. I have joined in some of the activities that have been fun and handled with care and attention. We enjoyed sitting in the coffee lounge and enjoyed the coffee and cake too.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

I am delighted to hear that your experience was a positive one, and I want to assure you that providing exceptional service is always our top priority.


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Review from H B (Friend of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sitting with my friend in the reception area, and everyone was so helpful and friendly. My friend is so happy and well cared for, we had a lovely cup of coffee.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

I am delighted to hear that your experience was a positive one, and I want to assure you that providing exceptional service is always our top priority.


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Review from P L (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Carlton Court my mum's challenging condition has improved considerably which I believe is due to the medical care and attentive attitude of all the staff. Not just carers and nurses maintain high standards but all staff - catering and cleaning included. The highest compliment is that
the staff care for my mother as if she was their own - this is true at Carlton Court.

Reply from Natalie Crampton, Business Development Manager at Carlton Court Care Home

Thank you very much for your kind review, we believe in a whole team approach and that our residents are our family.


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Review from S L (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arising in October last year and throughout changes in her medical and behavioral changes, my Mother has been treated with great respect and attention by care and nursing staff. In particular, medical changes, have great professionalism. We appreciate the passing of information to us and knowing
that our involvement and participation are valued. It is a great relief to us that my Mother is being cared for by Carlton Court.

Reply from Natalie Crampton, Business Development Manager at Carlton Court Care Home

Thank you for your review, I will pass on your feedback to our team who will be delighted and appreciative to hear your feedback


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Review from M C (Son of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carlton Court Care Home is comfortable for all and well maintained. The staff are friendly, helpful and caring for residents. Both my parents are here and feel comfortable and well looked after.

Reply from Natalie Crampton, Business Development Manager at Carlton Court Care Home

Thank you for your lovely review, your parents are very special and a joy to have in our family.


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Review from C P (Wife of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Carlton Court and have no complaints at all. The staff here are wonderful.

Reply from Natalie Crampton, Business Development Manager at Carlton Court Care Home

Thank you very much for your kind review, it is much appreciated.


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Review from D W (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care Mum receives. I can relax knowing she is being looked after and given so many opportunities to be part of the happy family at Carlton Court. Mummy is obviously very fond of all the wonderful staff at Carlton Court. Thank you all so much.

Reply from Natalie Crampton, Business Development Manager at Carlton Court Care Home

Thank you so much for your kind words; we are indeed one happy family, and having your mother within it is our pleasure.


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Review from David G (Son of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident (room 1, GF Beech, by the nurse's station) for ten months. Her care was excellent, from a top-class team working together. Any request was honoured. I felt she was in a safe, very comfortable environment - giving me peace of mind. I will always recommend Carlton Court Care Home
(even the manager assisted on the floor!).

Reply from Natalie Crampton, Business Development Manager at Carlton Court Care Home

Thank you very much for your kind words, it was a pleasure looking after your mother.


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Review from Tony P (Son of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful in every way. I was very happy with the care the staff looked after my mum. I could not ask for more.

Reply from Natalie Crampton, Business Development Manager at Carlton Court Care Home

Thank you for your kind words; it is much appreciated.


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Review from B V (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Carlton Court enough, they took such amazing care of my mum during her time there. All the staff are extremely friendly and supportive.

Reply from Natalie Crampton, Business Development Manager at Carlton Court Care Home

Thank you for your kind words; your mother was a very special lady.


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Review from J R (Private Carer of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit Carlton Carlton Court, I am never disappointed with the open and friendly team that is always there to greet me and welcome me, especially their Business Development Manager, who is a breath of fresh air. Her warmness and kindness are clear to see and set the tone and pace of the
welcoming building and the rest of the staff. The facilities are excellent and a pleasure to visit. Keep up the good work in making this a place a lovely place to be cared for.

Reply from Natalie Crampton, Business Development Manager at Carlton Court Care Home

Thank you so much for your lovely words; they are much appreciated.


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Review from C D (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely family meal, mixed ages.
My mother's great-grandaughter was looked after and accommodated. Food adapted to fit, drinks etc. Relaxed meal, not rushed. A good chance to connect and celebrate Christmas with family members. Attentive staff.

Reply from Natalie Crampton, Business Development Manager at Carlton Court Care Home

Thank you for your kind review, we hope to welcome you all back soon.


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Review from S W (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who had been a resident at Carlton Court since 2017, passed away peacefully in the home recently. At all times she received a high standard of care in every respect. The staff at all levels have been excellent. In her final weeks her relatives have been given very valuable support, and she
was treated with great dignity. We are very pleased that we chose Carlton Court.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you for taking the time to share your positive experience. It is both humbling and inspiring. It means a lot to receive such encouraging words, and I am truly grateful for your kind sentiments. Providing exceptional care and service for our residents is always our top priority.


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Review from Teresa B (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carlton Court Care Home services are amazing. The staff on all levels and grades show dignity, respect, compassion, responsive care, support and well-being. It's so lovely and reassuring to see staff with a welcoming smile and so approachable. I wanted to take a moment to thank you for the wonderful
care and support you've provided to my loved one over the last several months. Excellence is Carlton Court - ten-star rating.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

I wanted to express my sincere appreciation for the positive feedback you shared. Your feedback motivates us to continue striving for excellence, and it reinforces the belief that our efforts are making a positive impact. I am delighted to hear that your experience was a positive one, and I want to assure you that providing exceptional service and person-centred care is always our top priority.


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Review from Jeremy S (Son of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a one-month stay at Carlton Court Care Home and our experience was only positive. The staff are very attentive and polite. The facilities are great, plenty of lounge options and the cafe is a great place for residents to entertain their visitors. Very much a great care home.

Reply from Sarah Pratt, Business Development Manager at Carlton Court Care Home

Thank you so much for your kind review, it was an absolute pleasure to look after your mother. She was always smiling and looked so elegant every day. She was a complete joy and we would welcome her back here anytime you should need us. Have a wonderful Christmas.


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Review from Lucy E (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's 80th birthday and Carlton Court provided an amazing spread for her tea party. The room was set up with balloons and the table had everything we needed. Everyone was very hospitable and couldn't have helped us more! All the guests were delighted with the spread; sandwiches, scones (which were
amazing!), samosas and spring rolls. The birthday cake was very impressive. Thank you so much Carlton Court for such a beautiful and emotional tea party.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you for taking the time to review our care home. We are delighted by your comments, it means so much to all our team members.


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Review from Gary C (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother celebrated her ninety-second birthday at Carlton Court last week. We planned a small party and asked for some glasses and plates. When we arrived we were pleasantly surprised to see the staff had decorated the room with balloons, flowers and a big banner. It was a lovely gesture and very typical
of how caring, hardworking and empathetic the staff are (and the birthday cake was an additional surprise!). As a family, we are very relaxed knowing how well my mum is being cared for.

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Review from Lesley L (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents are receiving excellent care at Carlton Court. They are benefiting from the activities and sensory dances run by the well-being team. They have never been so busy, which is wonderful. I cannot recommend Carlton Court highly enough.

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Review from A C (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved here a couple of weeks ago. He is happy and is well looked after. The staff are friendly and caring.

Reply from Pradeep Dcruz, Home Manager at Carlton Court Care Home

Thank you very much for taking the time to give us this feedback. We always strive to provide care that is person-centered. We are so happy that your dad has been able to settle in.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Carlton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Carlton Court Care Home is calculated as follows: ( (594 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 646 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carlton Court Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Pradeep

Pradeep D'cruz

Job Title: Home Manager

Joined: 2013

As the Home Manager, my main focus is to ensure our wonderful residents' care needs are met.


My team of nurses, carers and I hold a genuine passion for supporting our residents.


I have been in the healthcare profession for over 12 years and really feel accomplished every single day, to me there is no better place to be other than here at Carlton Court.


Ewelina

Ewelina Religa

Job Title: Care Service Manager

Joined: 2018

I am a dedicated nurse with 7 years of experience in adult care, and I am passionate about providing compassionate, high-quality care to individuals.


Currently, I serve as a Care Services Manager, where I lead a team of nurses and healthcare assistants. I focus on promoting person-centred support and ensuring that each resident's unique needs and preferences are prioritised. With a commitment to fostering a collaborative and empathetic environment, I work to enhance the well-being of both the residents and the care team.


Marlowe

Marlowe Mendoza

Job Title: Hotel Services Manager

Joined: 2024

As Hotel Services Manager at Carlton Court Care Home, I oversee the Wellbeing services, Housekeeping, Maintenance, Kitchen and Hospitality. With 17 years of experience in the hotel industry, I bring extensive expertise in operations management.


I have an integral understanding of service excellence and attention to detail which have been instrumental in elevating the standards of care and comfort at Carlton Court, ensuring an exceptional environment for residents, family members and TLC team members alike.


Josh

Josh Skariah

Job Title: Customer Service Supervisor

Joined: 2023

As a growing professional in Healthcare Sector, I bring a strong and diverse professional experience to my role as a Customer Service Supervisor at Carlton Court Care Home. My journey spans roles in accounting and customer service, where I developed exceptional organisational and interpersonal skills. I am passionate about fostering a warm and supportive environment for residents and their families.


I am often one of the first points of contact for residents and their families, I look forward to welcoming you to Carlton Court soon.