Carlton Court Care Home

112 Bells Hill, Barnet EN5 2SQ
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9.9 112 Reviews
  • Carlton Court Care Home, Barnet
Carlton Court provides expert residential, nursing and dementia care for those requiring support or assistance. The level of care is both thoughtful and bespoke to personal requirements and the team are committed to delivering quality care and nursing support that really makes a difference to residents lives and their families.

Whether requiring a little support in day to day life, or further care for those with nursing needs or living with memory loss, the team comprising of skilled carers and nurses, dedicated hospitality team and passionate well-being leads, lead by an established and experienced management team, are at the heart of it all, with a focus on quality of life for residents at the home.

Carlton Court focuses on maintaining and promoting lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and independence, with dignity, respect and kindness.

The purpose built care home provides generous beautifully furnished en-suite bedrooms, multiple lounges and seating areas offering a choice of company or quiet areas, landscaped easily accessible gardens, all with individual care support for every resident creating a feeling of being at home and truly cared for.

A warm and inviting café welcomes visitors and guests to join residents with refreshments and culinary delights to enjoy. The home boasts it's own cinema, spa room, private dining room and hair salon to promote positive well-being and the activities team offer a varied array of events to cater to all tastes and interests.

Situated in an enviable position in the leafy suburbs next to Barnet Hospital, the home is close to local facilities.

Carlton Court welcomes visitors to experience just what makes the home the place to choose for care, whether seeking long or short term care and providing the flexibility of care required to adapt to changing needs.

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Care Provided by Carlton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pradeep Janovin (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Carlton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Carlton Court has it's own private care park for guests and visitors to the home.


Carlton Court Care Home Reviews (112)

Total of 112, showing 61-80
9.9

Carlton Court Care Home has a Review Score of 9.9 (9.873) out of 10, based on 54 reviews in the last 2 years. Over all time Carlton Court Care Home has 112 reviews.

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Review from Peter M (Son-in-law of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderful settling my mother-in-law into her new home from home. She has made new friends and is enjoying the activities, which was surprising as she is quite a reserved character! Obviously feeling comfortable there.

Reply from Andrew Wrensch, Community Development Manager at Carlton Court Care Home

Thank you very much for taking the time to give us this feedback. We always strive to provide care that is person-centred. We are so happy that your mother-in-law has been able to settle in and feel comfortable enough to make meaningful connections and friends at Carlton Court.


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Review from Claire M (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I made the initial enquiry, I have had nothing but first-class service, the care and attention to detail given to both my mother and myself are outstanding. The staff have not only looked after my mother but supported me in this very difficult time.

Reply from Andrew Wrensch, Community Development Manager at Carlton Court Care Home

It has been an absolute pleasure getting to know your mum and the family. We are delighted that you feel supported and we are so happy that Mum is feeling comfortable and settled with her new friends.


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Review from Nilesh S (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to say from the outset that my review will be a bit different to others because my mum's background is Indian and she manages only very little English. The lockdown has been isolating but Carlton Court have helped us to keep in touch daily on WhatsApp using headphones and a tablet; the carers
have got used to the equipment and tried their best to keep us connected. As lockdown eases Carlton Court have been very good at providing us access to Mum in her room and let us test at home; they have followed DHSC guidelines unlike some. We have had a good two-way dialogue with management and even if we have not agreed on certain issues, I have felt listened to and my queries have been attended to in a timely manner. The reception staff and nurses and have been very engaging. As you would expect in any home, we have our favourite care staff and some not so! Carlton Court is a very good environment, only wish that they would have more "karuna" style activities for Indian residents but I do understand the challenges.

Reply from Julie Bignell, Home Manager at Carlton Court Care Home

Thank you for taking the time to provide us with feedback of your experiences throughout the pandemic. We welcome feedback which is both positive and negative. This helps us to understand areas we can improve upon to ensure we are able to provide activities which are culturally appropriate for each of our residents.


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Review from Neel B (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are trained and knowledgeable when caring for my mother living with advanced dementia. My mother is kept very busy with numerous activities and has built trust in her key worker and team members, all of them who genuinely care for her. My mother is happy here, and we made the right decision to
send her here.

Reply from Julie Bignell, Home Manager at Carlton Court Care Home

Thank you for your lovely feedback. It is always a pleasure welcoming new residents to our community and be able to engage with them in a positive way to ensure their lives are meaningful and fulfilled.


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Review from Peter S (Friend of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very helpful and gone out of their way to make sure that we are updated on an ongoing basis. Despite the challenging times we live in, the staff continue to be extremely polite, professional and helpful anytime we call or organise our video calls.

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Review from Kate C (Granddaughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother received exceptional care during her time at Carlton Court Care Home. Many thanks to the team for their patience and understanding, and particularly to those who helped to organise and facilitate regular video and phone calls with my grandmother during the lockdown.

Reply from Andrew Wrensch, Community Development Manager at Carlton Court Care Home

Thank you very much for taking the time out to leave us a review.
We are so happy to have been given the opportunity to care for Gran in our home.


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Review from Sue C (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Carlton Court for 6 weeks step-down, respite care. She was treated with care and compassion despite being a little 'challenging'. Many thanks to the staff for taking care of her so well.

Reply from Andrew Wrensch, Community Development Manager at Carlton Court Care Home

Thank you very much for supporting our home with a review. We strongly believe that care and compassion go hand in hand.


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Review from Vince P (Son-in-law of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At 97 my mother in law was starting to struggle living at home. Despite having carers in every day she wasn’t coping well. We thought a period of care, maybe a couple of months would reinvigorate her and she would be able to return home. That was over a year ago and she is still there. Not because she’s
not well enough to return, but because she really enjoys staying at Carlton Court. The carers and management are so helpful and obliging and go out of their way to see that she is well looked after and stimulated. They make a fuss of her and are always encouraging her to go to the many activities.
The home is always spotless and well maintained.
If you are looking for a care home in Barnet I would strongly recommend you look at this home. I don’t think you will find a better one.

Reply from Andrew Wrensch, Community Development Manager at Carlton Court Care Home

Thank you very much for taking the time to give us your very valued feedback. We always strive to provide care that is person-centered to our residents. It is lovely to hear this is what we were able to achieve for Mum and that she continues to feel encouraged and supported.


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Review from Anita R (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In what has been an upsetting time, the staff at Carlton - from our main point of contact to the wellbeing team, the carers and nurses have been amazingly helpful, kind and supportive. We have had suggestions of rooms, ideas for care plans, and feel that Carlton has really gone out of their way to make
moving my mum in as stress-free as possible. It's made what could have been a horrible experience, reassuring and of great comfort. Highly recommend.

Reply from Andrew Wrensch, Community Development Manager at Carlton Court Care Home

Thank you very much for taking the time out to leave us a review. We aim for a service that is as person-centred as possible, coupled with good communication which is a cornerstone in care.


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Review from Andre I (Son of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged from hospital six months ago, with an acute delirium condition that did not lift as soon as expected. It was during the first wave of covid, which was a very difficult time in the health service. I had visited Carlton Court and was very pleased that she was able to be offered a
place there. Sadly it turned out that mum's delirium did not recover, and she required intensive support from carers used to dealing with delirium and related dementia. I can say that Carlton Court has been the perfect place for her. The home itself, the facilities, the management staff and the carers are fantastic. They definitely have the resources to deal with a person in this condition, and especially under the very difficult circumstances surrounding the covid pandemic. I am very pleased that Mum is well looked after at the home, and although contact with her has been necessarily restricted due to covid regulations, I can see that all staff have made huge efforts to keep her safe.

Reply from Julie Bignell, Home Manager at Carlton Court Care Home

Thank you so much for your lovely feedback. We understand how difficult these times are for everyone, and our priority is to keep everyone safe and provide a lifestyle, which has a positive impact on mental health and well-being.


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Review from Hilary T (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last 11 months in Carlton Court. We could not have hoped for more holistic, compassionate care. The staff on Elder Ward were superb, as were the activity coordinators and other staff. When mum first moved in she was physically sprightly but wakeful at night. The home coped with this
- moving her to the best-suited floor for her needs. Over the next year, she continued to decline. Mum could be quite paranoid and aggressive at times. The staff were always proactive suggesting the GP be involved and this led to Help from the Community Psychiatric Team. The GP was also very helpful, especially as mum’s condition deteriorated. Lockdown did not work well for mum she struggled to understand why we couldn’t visit. In the last week of her life, we were able to visit for periods and say our goodbyes - the staff were incredibly supportive. The home was also extremely professional and careful during the pandemic and this can be seen in the low number of cases seen.

Reply from Julie Bignell, Home Manager at Carlton Court Care Home

Thank you very much for sparing the time to give us your feedback. We always strive to provide person-centred holistic care to each individual we have the privilege to care for and it is lovely to hear this is what we achieved.


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Review from Matthew L (Son of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Carlton Court have been wonderful. I was very apprehensive about placing my mother into care but the experience has been excellent.
When my mother arrived in the home with dementia, she had difficulty walking and was very introverted. With the care and constant attention that she has received
she is now walking, albeit slowly and she is also feeding herself and her general outlook is very positive. I cannot praise the staff highly enough.

Reply from Julie Bignell, Home Manager at Carlton Court Care Home

Thank you so much for your valued feedback, it's very much appreciated.


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Review from Rowland T (Son of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who suffered from severe vascular dementia, spent nearly a year at Carlton Court before she passed away in August. Throughout her time there she received excellent care from the wonderful staff and, despite her poor health and deteriorating mental state which made caring for her very difficult
at times, she always seemed to be very well looked after by the team of specialist carers and other staff who seemed to genuinely care about her and her well being. The home was always clean, warm and tidy and the food and drink was good, varied and plentiful. It was no surprise that the home managed the COVID crisis very well with very few cases to my knowledge. It was not easy to watch Mum deteriorate over the final year of her life but it was of great comfort to know that she was in such a good place and we would not hesitate to recommend Carlton Court to other families.

Reply from Julie Bignell, Home Manager at Carlton Court Care Home

Thank you for the lovely feedback regarding the care of your mother. Our aim is to always provide our residents with person-centered care which shows kindness and compassion to not just them but also their loved ones.


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Review from Victoria W (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad required nursing care as an emergency prevention from admission to hospital. Carlton Court have been wonderful and I cannot rate the care provided highly enough.
Dad has been treated with exceptionally high standards of care and support. He is without anything and nothing he asks for is too
much.
The food is outstanding, the facilities are wonderful and the cleanliness is fantastic.
Thank you all so much.

Reply from Julie Bignell, Home Manager at Carlton Court Care Home

Thank you so much for your lovely feedback, we are so happy your father has settled in and enjoying his stay with us at Carlton Court.


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Review from Lucy B (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum just moved to Carlton Court from another care provider, and we're just amazed by how fabulous everyone at Carlton Court are - it truly is a shining example of what care should be - intelligent, professional and well-rounded. The team clearly communicate with each other, and have spent time working
out what makes Mum happy, spotting patterns in her behaviour within a few days that the staff at her previous home hadn't detected in over a year. They call me regularly with updates, Mum has two key workers, and the wider team are also clearly valued and very professional. Everything is well-thoughtout and handled sensitively so that we had a kind and careful conversation about end-of-life at our review, it left us reassured that Mum's and our views will respected. I am so impressed, and relieved that Mum is in such a great place, and can't express my appreciation enough. Thank you!

Reply from Julie Bignell, Home Manager at Carlton Court Care Home

Thank you for your lovely feedback it is very much appreciated.


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Review from M J (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with our mother living at Carlton Court Care Home. She has been living here for almost four years now and has had excellent care and kindness throughout. Everyone takes the time to make sure she is well cared for from the carers to the kitchen staff to the laundry and cleaning staff.
My only concern is that on occasions, the staff are too busy to attend promptly and spend time. The turnaround of management is too regular. This one is excellent, so please keep her for as long as possible.

Reply from Julie Bignell, Home Manager at Carlton Court Care Home

Thank you for your lovely comments about our service. We love spending quality time with the residents at every opportunity and value your feedback.


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Review from Giselle B (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 93-year-old mother needed short term care. She was in a very poor state of health when she arrived at Carlton Court but with their support with her care, she left there after one month much better. We give full credit to the nursing staff and care workers at Carlton Court.

Reply from Julie Bignell, Home Manager at Carlton Court Care Home

Thank you very much for sparing a moment to review Carlton Court and provide us with valued feedback.


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Review from H K (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Carlton Court for over a year now. I am a regular visitor. All the staff are kind, considerate, friendly and helpful. I am so grateful my friend is in such a safe place with such good care, 24 hours a day.

Reply from Deborah Yadev, Community Development Manager at Carlton Court Care Home

Thank you for the review, the team really appreciate the wonderful feedback. It is always a pleasure meeting up with yourself and your loved one in the Bistro area.


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Review from Gloria L (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is settling in extremely well and we as a family, are very happy indeed with all her care, food, attention and activities.

Reply from Deborah Yadev, Community Development Manager at Carlton Court Care Home

Thank you for the review, Gloria - these are very kind words. Your mother is a lovely woman and we really enjoy being around her every day. She is always smiling and ready to have a chat.


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Review from U D (Daughter of Resident) published on 22 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father was admitted to the care home he has been looked after very well.
His care has been consistent, clean environment, nurses are very helpful as well as the carers. Thank you for all you do to keep my father 'comfortable'.

Reply from Deborah Yadev, Community Development Manager at Carlton Court Care Home

Thank you for the response, your father is an amazing man and it is a pleasure caring for him over the last few months at our community. We feel as though we are a part of your family now, seeing you and your sisters, brother and mother in our bistro daily brightens our day. We can see how much love is being shared among you and the prayers and thoughts extended to your father.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Carlton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Carlton Court Care Home is calculated as follows: ( (594 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 646 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carlton Court Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Pradeep

Pradeep D'cruz

Job Title: Home Manager

Joined: 2013

As the Home Manager, my main focus is to ensure our wonderful residents' care needs are met.


My team of nurses, carers and I hold a genuine passion for supporting our residents.


I have been in the healthcare profession for over 12 years and really feel accomplished every single day, to me there is no better place to be other than here at Carlton Court.


Ewelina

Ewelina Religa

Job Title: Care Service Manager

Joined: 2018

I am a dedicated nurse with 7 years of experience in adult care, and I am passionate about providing compassionate, high-quality care to individuals.


Currently, I serve as a Care Services Manager, where I lead a team of nurses and healthcare assistants. I focus on promoting person-centred support and ensuring that each resident's unique needs and preferences are prioritised. With a commitment to fostering a collaborative and empathetic environment, I work to enhance the well-being of both the residents and the care team.


Marlowe

Marlowe Mendoza

Job Title: Hotel Services Manager

Joined: 2024

As Hotel Services Manager at Carlton Court Care Home, I oversee the Wellbeing services, Housekeeping, Maintenance, Kitchen and Hospitality. With 17 years of experience in the hotel industry, I bring extensive expertise in operations management.


I have an integral understanding of service excellence and attention to detail which have been instrumental in elevating the standards of care and comfort at Carlton Court, ensuring an exceptional environment for residents, family members and TLC team members alike.


Josh

Josh Skariah

Job Title: Customer Service Supervisor

Joined: 2023

As a growing professional in Healthcare Sector, I bring a strong and diverse professional experience to my role as a Customer Service Supervisor at Carlton Court Care Home. My journey spans roles in accounting and customer service, where I developed exceptional organisational and interpersonal skills. I am passionate about fostering a warm and supportive environment for residents and their families.


I am often one of the first points of contact for residents and their families, I look forward to welcoming you to Carlton Court soon.