Carlton Court Care Home

112 Bells Hill, Barnet EN5 2SQ
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9.9 112 Reviews
  • Carlton Court Care Home, Barnet
Carlton Court provides expert residential, nursing and dementia care for those requiring support or assistance. The level of care is both thoughtful and bespoke to personal requirements and the team are committed to delivering quality care and nursing support that really makes a difference to residents lives and their families.

Whether requiring a little support in day to day life, or further care for those with nursing needs or living with memory loss, the team comprising of skilled carers and nurses, dedicated hospitality team and passionate well-being leads, lead by an established and experienced management team, are at the heart of it all, with a focus on quality of life for residents at the home.

Carlton Court focuses on maintaining and promoting lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and independence, with dignity, respect and kindness.

The purpose built care home provides generous beautifully furnished en-suite bedrooms, multiple lounges and seating areas offering a choice of company or quiet areas, landscaped easily accessible gardens, all with individual care support for every resident creating a feeling of being at home and truly cared for.

A warm and inviting café welcomes visitors and guests to join residents with refreshments and culinary delights to enjoy. The home boasts it's own cinema, spa room, private dining room and hair salon to promote positive well-being and the activities team offer a varied array of events to cater to all tastes and interests.

Situated in an enviable position in the leafy suburbs next to Barnet Hospital, the home is close to local facilities.

Carlton Court welcomes visitors to experience just what makes the home the place to choose for care, whether seeking long or short term care and providing the flexibility of care required to adapt to changing needs.

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Care Provided by Carlton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pradeep Janovin (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Carlton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Carlton Court has it's own private care park for guests and visitors to the home.


Carlton Court Care Home Reviews (112)

Total of 112, showing 81-100
9.9

Carlton Court Care Home has a Review Score of 9.9 (9.873) out of 10, based on 54 reviews in the last 2 years. Over all time Carlton Court Care Home has 112 reviews.

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  • 10
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Review from Derek M (Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I got brought to Belfast for a trip to see my family and my mother's grave. Carlton Court went above and beyond to make sure this happened. They made sure I was happy and comfortable. 2 members of staff came with me and really helped me have a good day. The care home is so lovely and I love how they
care for me.

Reply from Deborah Yadev, Community Development Manager at Carlton Court Care Home

Thank you for the review, Derek, it was our pleasure reuniting you with your family in Belfast, we know this was a lifelong dream and our well-being lead was happy to make this a reality. I heard you really enjoyed having a traditional family lunch. Every morning it is a pleasure to see you smiling at the entrance ready to say 'Good Morning' to everyone... Keep smiling Derek and thank you on behalf of your family here at Carlton Court Care Home.


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Review from Irene F (Wife of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for a better home for my husband. The care is first class and the staff are so good and caring. It's a lovely home and has a welcoming atmosphere and however difficult patients are they are treated with patience and loving care.

Reply from Deborah Yadev, Community Development Manager at Carlton Court Care Home

Thank you for the lovely comments. We try our best here at Carlton Court to ensure all our residents are looked after with the care and dignity they deserve. Your husband is an amazing man and it is our pleasure to be able to care for him here at Carlton Court.


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Review from Diana L (Wife of Resident) published on 14 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to nurses and carers for taking very good care of my terminally sick husband. They offered support and showed so much compassion to him and the family. The place is very clean, food is tasty but it's the staff that makes this place truly amazing. I could not have wished for a better
place for my husband to spend the final weeks of his life.

Reply from Deborah Yadev, Community Development Manager at Carlton Court Care Home

Thank you for your review Diana, on behalf of the team at Carlton Court we would like to wish the family all the best during this difficult time. Your husband was an amazing man and it was our pleasure having him with us, we remember him fondly. Regards, Deborah


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Review from Barbara W (Wife of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my daughter are incredibly grateful for the care and respect shown to our loved one during his time at Carlton Court. Everyone was fantastically kind and friendly, but we'd particularly like to praise the Damson team and the Wellbeing team. We will be eternally grateful.

Reply from Deborah Yadev, Community Development Manager at Carlton Court Care Home

Thank you for the kind words and review of our care home, best wishes to the family.


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Review from M W (Sister of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Carlton Court for just over 3 weeks. The staff and management are wonderful, very helpful and extremely kind. They take great care of all their patients and are very good with their family members. It has been a great relief to us as a family that my sister is very happy, looked
after by caring staff. I highly recommend this care home.

Reply from Deborah Yadev, Community Development Manager at Carlton Court Care Home

We really enjoy having your sister here with us, your kind review and thoughts will be relayed to the team. Best Wishes.


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Review from Julie M (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Three members of staff on the second floor give excellent care to my mum who can sometimes be quite challenging they are very patient, kind and caring not only to my mum but to me when I get upset. You should be very proud to have these ladies on your team.

Reply from Deborah Yadev, Community Development Manager at Carlton Court Care Home

At Carlton Court, we try our best to make our residents feel at home. Your kind review and comments will be relayed to the team on the second floor.


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Review from C E (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carlton Court cared for my mother for only a short time and it was a difficult time as she had dementia and didn't really understand what was going on. The staff were very patient with her and we as a family were able to leave her in the knowledge that she was being cared for and safe. Sadly she passed
away before she could really take advantage of the new dementia floor which I am sure she would have benefited from. The activities the staff arrange are marvellous and they try to include everyone.

Reply from Ginny Cheytan, Home Manager at Carlton Court Care Home

Thank you for your kind comments, Christine.


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Review from Pauline W (Sister of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The time my family member spent in the care home, though short, we felt at home from the moment we entered.


Five stars for everything.


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Review from Ian M (Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a neurological condition making my muscles weak. I fell and broke my ankle and I needed care whilst my ankle healed. I have received excellent care here and my ankle is healing well. I would recommend Carlton Court Care Home. It is a lovely place with friendly professional staff.

Reply from Ginny Cheytan, Home Manager at Carlton Court Care Home

Thank you very much for your lovely review of Carlton Court Ian. It was great to have you living here with us. You brought a fantastic energy to the building and you will be missed very much.


We all wish you well and you are welcome anytime for a cup of tea in the bistro.


Kindest Regards
Carlton Court


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Review from A G (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has such a wonderful time at Carlton Court. He raves about his big breakfast each day and all members of the family love to raid the cakes in the lobby.
His grandchildren come and eat cake and play at the hairdressers.
There is a great range of activities to take part in and they are great at
getting Dad to participate.
It is nice that all team members take the time to learn who all members of the family are.
The only thing to make it better is to get emails when Dad runs out of toiletries or to walk to the shop with him to buy personal care items.

Reply from Natalie Crampton, Community Development Manager at Carlton Court Care Home

Thank you for your feedback, it is really appreciated. Your father is a wonderful man and an integral part of our community. We have taken on board your comments regarding emails and going forward will make sure you are kept up to date.
Ginny Cheytan - Home Manager


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Review from Helen L (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Mum's care. The best home!

Reply from Natalie Crampton, Community Development Manager at Carlton Court Care Home

Thank you very much for your review, we really appreciate your feedback.
General Manager


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Review from C C (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found most staff very helpful and friendly. All facilities are of good standard.

Reply from Natalie Crampton, Community Development Manager at Carlton Court Care Home

Thank you for your review, all feedback is much appreciated.


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Review from S H (Son of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Carlton Court since March 2017. In that time she has received what I consider to be excellent care for her requirements. If there are any issues to be dealt with the staff will always contact me to advise and assist. I can ask no more. They are polite, courteous and helpful in
every way. My mother is being very well cared for thank you.

Reply from Johanna Coughlan, Home Manager at Carlton Court Care Home

Thank you so much for taking the time to send in your comments. It was really lovely to hear of your experience of care provision at Carlton Court. I will make sure all the team are thanked.


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Review from L P (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the kindness, professionalism and efficiency that I have encountered with, both the introduction to Carlton Care Home and the subsequent care my Husband has been receiving. Every effort has been made by all members of staff to make his life untroubled and comfortable. Family
and friends have also been made welcome. I cannot recommend this home too highly.

Reply from Johanna Coughlan, Home Manager at Carlton Court Care Home

Thank you for your lovely comments which I will pass on to staff members who have been caring for your husband. It has been a pleasure getting to know both of you.


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Review from David F (Nephew of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement seen in my 91-year-old since arriving at Carlton Court has been remarkable. The staff have worked hard to understand her needs and to focus on the important things first. Thoroughly impressed with everyone from the most junior member of staff to the managers.

Reply from Johanna Coughlan, Home Manager at Carlton Court Care Home

Thank you so much for taking the time to write a review. It is lovely to see and know the difference the team have made to your relatives well being. We have team members who know her from her years working for the health service and its a privilege to play a small part in improving her quality of life. I will make sure the care team receive your feedback.


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Review from L S (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a month convalescing at Carlton Court, following a stay in hospital.
She had some issues being away from her home environment, but the excellent care of staff in Carlton Court helped her rebuild her confidence and strength and she has come home stronger and more positive than ever,
armed with many helpful strategies to improve her life.
The break gave me some much-needed respite too.

Reply from Johanna Coughlan, Manager at Carlton Court Care Home

Thank you for your feedback. I was particularly pleased to read that your mother's stay at Carlton Court has increased her confidence for her return home and will make sure all the care team are thanked.


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Review from Eva D (Daughter-in-law of Resident) published on 16 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law arrived from a 19-day spell at an NHS Rehab facility following a fall and a bleed on the brain. This had caused short-term memory issues and mobility problems. She came to Carlton for a month's respite care while a wet room was built at her home. She arrived having been institutionalised
for a month so it was lovely for her to be in a comfortable environment where she was treated like a person rather than a patient.


Her self-confidence has been growing and her mobility issues are much improved. The staff continually work with her to improve her mobility and to get her ready to return to her home.


Although keen to go home, naturally, she is happy with her stay at Carlton. The staff have taken time to get to know her and also her husband who visits her daily.


It is a comfort for the whole family to know she is being well looked after in a safe environment.


Reply from Johanna Coughlan, Manager at Carlton Court Care Home

Thank you for taking the time to provide feedback about your mothers stay at Carlton Court. I know all the team will miss her when she returns home but I am also very aware of how much your father misses her. It has been a pleasure to get to know them both. I will pass on your kind words to the team.


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Review from Susanne N (Daughter of Resident) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Calrton Court Care Home in Barnet has some wonderful staff who looked after my Father in his last days with great care, always respectful of him and his needs. The home was clean, the food was excellent and the nursing and other staff wonderful not only to my Father but so kind to both myself and my
brother. Thank you to a nurse who looked after my Father and the other nursing and care staff. Also, the administrator at the care home was extremely helpful and helped us enormously. Thank you to all of you.


I would definitely recommend this care home to anyone who wants a clean, well-organised, caring place run like a home-from-home with kind, friendly and very professional staff. Perfect for elderly people who can no longer care for themselves.


Thank you to all the staff there.


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Review from Geoffrey A (Husband of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been well cared for. The arrangements for our recent marriage for ourselves and our guests were excellent.

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Review from Keimi O (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon a brilliant introduction, we decided to admit my father to Carlton Court Care Home. Upon arrival, the staff were very welcoming, management were present and made sure my father and family were taken care of. They were very sensitive and attentive and gave comfort and advice to my mother and I.
The care team and nurses are excellent. Most are energetic and emit positivity towards the patients but some I feel are overworked, underappreciated and tired. Despite this, I feel that my father is receiving excellent care and his needs are being met.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Carlton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Carlton Court Care Home is calculated as follows: ( (594 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 646 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carlton Court Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Pradeep

Pradeep D'cruz

Job Title: Home Manager

Joined: 2013

As the Home Manager, my main focus is to ensure our wonderful residents' care needs are met.


My team of nurses, carers and I hold a genuine passion for supporting our residents.


I have been in the healthcare profession for over 12 years and really feel accomplished every single day, to me there is no better place to be other than here at Carlton Court.


Ewelina

Ewelina Religa

Job Title: Care Service Manager

Joined: 2018

I am a dedicated nurse with 7 years of experience in adult care, and I am passionate about providing compassionate, high-quality care to individuals.


Currently, I serve as a Care Services Manager, where I lead a team of nurses and healthcare assistants. I focus on promoting person-centred support and ensuring that each resident's unique needs and preferences are prioritised. With a commitment to fostering a collaborative and empathetic environment, I work to enhance the well-being of both the residents and the care team.


Marlowe

Marlowe Mendoza

Job Title: Hotel Services Manager

Joined: 2024

As Hotel Services Manager at Carlton Court Care Home, I oversee the Wellbeing services, Housekeeping, Maintenance, Kitchen and Hospitality. With 17 years of experience in the hotel industry, I bring extensive expertise in operations management.


I have an integral understanding of service excellence and attention to detail which have been instrumental in elevating the standards of care and comfort at Carlton Court, ensuring an exceptional environment for residents, family members and TLC team members alike.


Josh

Josh Skariah

Job Title: Customer Service Supervisor

Joined: 2023

As a growing professional in Healthcare Sector, I bring a strong and diverse professional experience to my role as a Customer Service Supervisor at Carlton Court Care Home. My journey spans roles in accounting and customer service, where I developed exceptional organisational and interpersonal skills. I am passionate about fostering a warm and supportive environment for residents and their families.


I am often one of the first points of contact for residents and their families, I look forward to welcoming you to Carlton Court soon.