Carlton Court Care Home

112 Bells Hill, Barnet EN5 2SQ
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9.9 112 Reviews
  • Carlton Court Care Home, Barnet
Carlton Court provides expert residential, nursing and dementia care for those requiring support or assistance. The level of care is both thoughtful and bespoke to personal requirements and the team are committed to delivering quality care and nursing support that really makes a difference to residents lives and their families.

Whether requiring a little support in day to day life, or further care for those with nursing needs or living with memory loss, the team comprising of skilled carers and nurses, dedicated hospitality team and passionate well-being leads, lead by an established and experienced management team, are at the heart of it all, with a focus on quality of life for residents at the home.

Carlton Court focuses on maintaining and promoting lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and independence, with dignity, respect and kindness.

The purpose built care home provides generous beautifully furnished en-suite bedrooms, multiple lounges and seating areas offering a choice of company or quiet areas, landscaped easily accessible gardens, all with individual care support for every resident creating a feeling of being at home and truly cared for.

A warm and inviting café welcomes visitors and guests to join residents with refreshments and culinary delights to enjoy. The home boasts it's own cinema, spa room, private dining room and hair salon to promote positive well-being and the activities team offer a varied array of events to cater to all tastes and interests.

Situated in an enviable position in the leafy suburbs next to Barnet Hospital, the home is close to local facilities.

Carlton Court welcomes visitors to experience just what makes the home the place to choose for care, whether seeking long or short term care and providing the flexibility of care required to adapt to changing needs.

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Care Provided by Carlton Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pradeep Janovin (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Carlton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Carlton Court has it's own private care park for guests and visitors to the home.


Carlton Court Care Home Reviews (112)

Total of 112, showing 101-112
9.9

Carlton Court Care Home has a Review Score of 9.9 (9.873) out of 10, based on 54 reviews in the last 2 years. Over all time Carlton Court Care Home has 112 reviews.

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  • 10
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Review from Philip C (Son of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Continued staffing problems - particularly at night - resident support and supervision very poor at night.
A year on and still unable to manage pad provision.
A succession of disengaged and poor management.
Poor communication.
Poor complaint handling and resolution.
Lacks transparency and poor
record keeping.
A very costly and upsetting experience - again.


Plus - good food, some good carers (badly supported), newly redecorated (lounge furniture badly positioned for wheelchair and those needing hoisting).


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Review from Enzo C (Son of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Carlton Court for two years and this is the second home my mum has been in. I find Carlton Court to be an extremely good care home as my mum lives with dementia. I find the staff extremely kind and helpful and feel the staff are friendly and approachable and above all caring.
The management team are approachable and caring. I would recommend this care home to anyone.

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Review from A F (Son of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring staff. Always willing to help and accommodate.

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Review from Frances (Friend of Resident) published on 28 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I posted my 1st review in 2015. My partner has now been living in Carlton Court for 2 years.
Carlton Court really is an amazing care home. Both staff and management are very approachable and available to talk through any concerns I may have, and act on them promptly. They do everything in their
power to make my partner happy and comfortable. I visit on a daily basis and feel this home is happy and welcoming. The staff know the residents so well and understand their likes and dislikes.


I can't recommend this care home enough .... 5 ***** from me.


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Review from Jama J (Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful kitchen are very accommodating. I found that my needs were met as much as possible and were willing to go the extra mile to help.

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Review from K W (Partner of Resident) published on 26 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way my partner is looked after generally. I find sometimes there is a lack of common sense used. I will always praise one lady when she is in charge, such a caring young lady, nothing is too much trouble. Also another carer is good with my partner especially shaving him. The
other staff are very good. Mostly my worry is when agency staff are looking after him some do not speak to him when they are doing anything to him. The home itself is beautiful.

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Review from FM (Friend of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend aged 84 was taken to Carlton Court Care Home in November 2016 owing to her dementia as she was unable to look after herself. I went and still do visit her once a week. I must say that I was so impressed by the staff and management showing their care professionalism at all times.

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Review from H A (Husband of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best way to describe care home experiences is probably when things go wrong. As they do in plenty if instances, but we can confidently say Carlton home staff, nurses and managers all react positively to resolve arising problems or issues relating to medication, personal care and the well being of
all residents come first. Their happiness and comfort is paramount. The great matters of Health and Safety are taken very seriously as well as a positive complaints procedure. On the whole the one-to-one staff are proactive, extremely well trained and communicate with families and residents professionally. Without a doubt based on our experiences we would recommend Carlton Court to everyone.

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Review from Chambi (Son of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited to view the work done at Carlton Court, by your Community Development Manager. It was plainly obvious that the manager, within her telephone manner, has a very professional attitude and approach with regards to quality of care for the elderly. That was very heartening to see.
The premises
are obviously well designed to suit purpose, function and organisation, looks well in keeping with high professional standards. This is predicated by the fact the place was being repainted when it so obviously did not requite redecorating. That spoke volumes!!

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Review from Peter S (Relative of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I sent my next of kin to stay at Carlton Court for rehab for 3 months. She is a very demanding person who needed specialist care and nursing, also physiotherapy, Carlton Court went out of their way to provide that. Her condition improved markedly during her time there and despite her impossible demands
Carlton Court staff were able to cope, albeit with some difficultly, which was not of their making.

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Review from Olga G (Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the staff, they are very caring.

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Review from D H (Daughter of Resident) published on 22 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my dad was only in the home for a few days before he passed away. However, in those few days we were so impressed with everything about Carlton Court. The home is run very professionally and the staff were all excellent. We felt totally at ease having dad in their care. We were updated on dads
condition every day when we visited and the carers went out of their way to accommodate our requests. The staff were all friendly and welcoming and when dad sadly passed away we were treated with respect and allowed space and time to grieve. We are very thankful to them for making dads last days the best they could have been in the circumstances.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Carlton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Carlton Court Care Home is calculated as follows: ( (594 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 646 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carlton Court Care Home is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Pradeep

Pradeep D'cruz

Job Title: Home Manager

Joined: 2013

As the Home Manager, my main focus is to ensure our wonderful residents' care needs are met.


My team of nurses, carers and I hold a genuine passion for supporting our residents.


I have been in the healthcare profession for over 12 years and really feel accomplished every single day, to me there is no better place to be other than here at Carlton Court.


Ewelina

Ewelina Religa

Job Title: Care Service Manager

Joined: 2018

I am a dedicated nurse with 7 years of experience in adult care, and I am passionate about providing compassionate, high-quality care to individuals.


Currently, I serve as a Care Services Manager, where I lead a team of nurses and healthcare assistants. I focus on promoting person-centred support and ensuring that each resident's unique needs and preferences are prioritised. With a commitment to fostering a collaborative and empathetic environment, I work to enhance the well-being of both the residents and the care team.


Marlowe

Marlowe Mendoza

Job Title: Hotel Services Manager

Joined: 2024

As Hotel Services Manager at Carlton Court Care Home, I oversee the Wellbeing services, Housekeeping, Maintenance, Kitchen and Hospitality. With 17 years of experience in the hotel industry, I bring extensive expertise in operations management.


I have an integral understanding of service excellence and attention to detail which have been instrumental in elevating the standards of care and comfort at Carlton Court, ensuring an exceptional environment for residents, family members and TLC team members alike.


Josh

Josh Skariah

Job Title: Customer Service Supervisor

Joined: 2023

As a growing professional in Healthcare Sector, I bring a strong and diverse professional experience to my role as a Customer Service Supervisor at Carlton Court Care Home. My journey spans roles in accounting and customer service, where I developed exceptional organisational and interpersonal skills. I am passionate about fostering a warm and supportive environment for residents and their families.


I am often one of the first points of contact for residents and their families, I look forward to welcoming you to Carlton Court soon.