Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
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9.8 81 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.

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Care Provided by Berkeley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah-Jane Ward (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Berkeley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Berkeley House Care Home Reviews (81)

Total of 81, showing 1-20
9.8

Berkeley House Care Home has a Review Score of 9.8 (9.833) out of 10, based on 20 reviews in the last 2 years. Over all time Berkeley House Care Home has 81 reviews.

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Review from John C (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience is very good. Always welcome to come and see my mother. All the staff are very good.

Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Paul M (Son of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Berkeley for just over a year now. The knowledge that she is getting such wonderful care is so reassuring. She had carers at her flat but obviously the time between calls was very worrying. She has settled in wonderfully much to my surprise at first. The staff are wonderful and she engages
in the activities. The home is so clean and never any smells that you may associate with this environment. I cant recommend them enough.

Reply from Maria Ricketts, Customer Care Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always nice to hear words like "Wonderful" and "Settled" being used to describe our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review from Angela S (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a full time resident and if the staff are worried about her in any circumstances they always ring and inform me. They are a brilliant team on floor one. They always go above and beyond. The girls who do the entertainment are wonderful.
Whenever I arrive to see my mum, the reception and office
staff always greet you with a smile.
All staff are available for a quick chat if you need one, everyone is very caring.
The caretaker is fantastic at getting any jobs you might need doing in the rooms, a credit to everyone.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your lovely review. It is so wonderful to hear that you have had such a positive experience with all the staff at Berkeley House Care Home. It is brilliant to hear that you can feel at ease with your Mum in our care and that she is being cared for and looked after well. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from Carol B (Daughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Berkeley House Care Home since June last year. Every member of staff have been lovely with my mum. The facilities and surroundings are lovely. The activities team are amazing. Everyone is so friendly and always makes me feel welcome when visiting.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the facilities, activities and the high standards of care provided at Berkeley House Care Home. It is always brilliant to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from J D (Granddaughter of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been a resident in Berkeley House since May 2024, it was a hard decision moving out of his home but it was the best decision we could have made! All the staff are so kind, caring and friendly and go above and beyond for all the residents in the home. There are a range of activities daily
and entertainment from different singers most weeks where everyone joins together, it's so nice to see all the residents singing along and how happy they all are! My grandad's favourite is when Millie the therapy dog comes for a visit.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and we are glad to help you and your family through such a difficult time. We are pleased to hear that your Grandad is settled and enjoying his time with us at Berkeley House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from D S (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my mother's care is top-notch. The home is lovely and the staff are very caring and friendly.
My mother, although nearly blind, is very independent and has made many friends but if ever she is ill the staff really take care of her.
Like most things, there is always room for improvement.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always lovely to hear words like "Caring" and "Friendly" being used to describe our staff. It is wonderful to hear that your Mother is receiving such high standards of care and support. We hope to continue providing your loved one with the best possible care.


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Review from Nev K (Son of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had four respite visits to Berkeley House Care Home over the past year. He has always been looked after and cared for by the wonderful staff at this home. The home is clean, well maintained and well run.
On a couple of occasions, the respite has been in emergency situations, and the staff
have gone over and above to accommodate my father.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave us your kind words. It is wonderful to hear that your Father has received such high quality care at Berkeley House Care Home and that you have felt at ease with him in our care. It is always brilliant to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from M W (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident since 2020 as her progressive dementia meant we didn't feel she was safe in her home. I honestly believe she wouldn't still be with us if it wasn't for the care and support she has received in Berkeley House Care Home. On the whole, the staff are mostly very caring and supportive
and communication from the home is good.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is wonderful to hear that your Mam has received such high quality care and support during her stay at Berkeley House. It is always brilliant to hear words like "Caring" and "Supportive" being used to describe our staff. We hope to continue providing your loved one with the best possible care.


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Review from J W (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum fractured her hip in 2023 and was struggling to cope at home, her physical and mental health were deteriorating rapidly. After a hospital stay, she was offered a short stay in Berkeley House Care Home. This was the best decision for the whole family as we had all been affected by Mum's condition.
She quickly started to look and feel much better, her physical health improved dramatically. We cannot thank the staff at Berkeley enough, without their care and support Mum would probably not be with us now. Berkeley House is always very clean and well-maintained. The family feel Mum is very well cared for in a safe and loving environment. Thank you all very much.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Alison B (Mother-in-law of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is currently at Berkeley House and absolutely loves it the staff can not do enough for her. She looks a lot better after 8 weeks of being here and having 24/7 care in the Victoria Unit and doesn't want to leave. she feels safe has made new friends and is eating really well the food
is really good with plenty of choice. she has started getting involved with the activities which are also really good and different every day creating plenty of laughter.
The management team are all fantastic with a warm welcome and great communication and always go out there way.
Her room is decorated extremely nicely and always clean and tidy all the team should be proud!

Reply from Rosie Smith, Customer Advisor at Berkeley House Care Home

Hello and thank you for taking the time to leave such a wonderful review for the staff at Berkley House Care Home. It is wonderful to hear how well your Mother-In-Law is doing after eight weeks of care. It sounds like she has had the ideal care home experience by making new friends, enjoying the food and getting involved in activities! It is always great to hear our staff are "welcome", "fantastic" and have "great communication". We'd like to thank you again for reaching out and we hope that your loved one continues to enjoy her time within the home!


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Review from Karon C (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, all the staff are so helpful. If there is anything you need help with, they go above and beyond with help. Dad is setting in well, slowly, but it's a bit of a change for us all. I know he is cared for and looked after so well thank you.

Reply from Rosie Smith, Customer Service Advisor at Berkeley House Care Home

Thank you so much for taking the time to leave Berkeley House such a lovely review. It is always great to hear words such as "excellent" and "helpful" to describe our home and staff. We are thrilled that Dad is settling in well and if we can provide any support to make the transition easier for you all please let the team at Berkeley House know.


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Review from A G (Son of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was reluctant to come into a Care Home but the staff and management made her welcome and now after 3 weeks settled in.
The staff are very helpful and listen to my mum's needs and family. The food is excellent and there is plenty of space in the rooms with en-suite facilities.
You can visit
at your own leisure and security and safety for all residents are fantastic. From seeing the staff looking after her they take care and treat my Mum with dignity. The home and rooms are cleaned regularly, with plenty of activities to keep her occupied.

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. We are pleased to hear that staff at Berkeley House did everything to make the transition for your Mother as easy as possible. We are glad to hear she has settled in well and enjoying full use of our facilities and excellent care from our staff. We hope to continue providing your loved one with the best care possible.


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Review from L O (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into care in June 2021, having been diagnosed with vascular dementia. The level of care for her has been exemplary from day one and as Mum's dementia progressed she has been supported to lead her very best life. Mum passed away peacefully on 12th March. With carers at her side. The support
we received and kindness from the team on Queens we will never forget.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are glad to hear you felt at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Sharon C (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the Berkeley House Care Home, clean, very good staff and the food is very good. They have made my mam very welcome and relaxed.

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. We are pleased to hear both yourself and your mam have been made to feel so welcome and we hope to continue providing her with the best possible care.


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Review from J G (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very settled in Berkeley House. The staff are very patient and caring with him. We appreciate how kind the staff were when my mother passed away, to my father and all the family. The home is clean, warm and comfortable. We find everyone very professional.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always nice to hear words like 'patient' and 'caring' being used to describe our staff. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are so pleased to hear that you find Berkeley House to be warm and comfortable. Hopefully, you will go away from this feeling like your loved ones received the best possible care.


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Review from Matthew H (Son of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Berkeley House Care Home a couple of months ago, prior to that I had been looking after her myself but her dementia made this increasingly challenging. The staff are all wonderful and have helped to make Mum's transition into care as comfortable as possible. They are all very friendly,
caring, and dedicated and seem to really enjoy working there. They also make me feel comfortable and welcome when visiting. Mum has settled in very well and despite her confusion, she enjoys living there. She also joins in with many of the fun activities which are organised, and photos and videos are often posted to social media for relatives to see.
The rooms are modern and spacious compared with other care homes that we visited and are cleaned to a high standard.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Berkeley House care home did everything possible to make the transition as easy as possible. It is always nice to hear words like “Friendly” and “Dedicated” being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from K P (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transition of care from Dad's own home to a care home has been and still is a very emotional journey. Everyone working in the care home has been so kind and understanding to Dad and our family. The care home appears very well managed and has a good/relaxed atmosphere. Staff are professional, committed,
kind, caring, inclusive and communicate well. This is so reassuring. The food provided is excellent. The environment/rooms are spacious, clean and modern. Facilities are very good and all staff engaging. Thank you.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review, and we are very happy to hear you can feel at ease with your dad in our care. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible for him, and it is always nice to hear words like “professional, committed, kind, caring, inclusive and communicate well” being used to describe our care. We hope to continue providing your Dad with the best possible care, and we look forward to seeing you again soon.


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Review from R M (Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy and safe and we are well looked after.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. It is always nice to hear words like 'happy' and 'safe' being used to describe our care. We hope to continue providing a high-quality of care.


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Review from S C (Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found it very clean and have always something to join in with, staff make even bingo a laugh. Nothing is ever too much first thing in the morning or in the evening. I am partially sighted.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are pleased to hear you have always found it clean and that the staff have been helpful throughout the day. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Nicola H (Daughter of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems very happy here and well looked after.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Berkeley House Care Home is calculated as follows: ( (202 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 239 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.


Awards / Recognitions (7)

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Meet the Team (3)

Sarah-Jane

Sarah-Jane Ward

Job Title: Home Manager

Joined: 2017

I have worked in the care sector since 2008, and I have been with Bupa since 2017. Some of my previous roles have included; Senior Night Lead, Area Trainer, and Deputy Manager and I are now in the role of Home Manager. I have had the opportunity to work in a variety of fields within health and social and have many transferable skills and knowledge that I have gained over the years.


In my personal life, I am a massive animal lover, I love reading and music. My ideal evening is sitting by the fire with my dog at my feet reading a good book.


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Rachelle Wood

Job Title: Activity Coordinator

Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.


Tom

Tom Brown

Job Title: Maintenance

Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.


Frequently Asked Questions about Berkeley House Care Home

What types of Care is Berkeley House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Berkeley House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Berkeley House Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Berkeley House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Berkeley House Care Home to the centre of Hull?

3.7 mile(s) as the crow flies, distance by road may be significantly further.