Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
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9.8 81 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.

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Care Provided by Berkeley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah-Jane Ward (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Berkeley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Berkeley House Care Home Reviews (81)

Total of 81, showing 21-40
9.8

Berkeley House Care Home has a Review Score of 9.8 (9.833) out of 10, based on 20 reviews in the last 2 years. Over all time Berkeley House Care Home has 81 reviews.

Overall Experience

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  • 24
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Date Published

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Review from S D (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a permanent resident in Berkeley Care Home after a short stay for respite. The care home is absolutely spotlessly clean. My mum's room is always kept clean and tidy with a nice view for her. The food is good with a choice of food from the menu. The staff are all friendly and hard working
and nothing is too much trouble. Keep up the good work!

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely feedback. We are very happy to hear you can feel at ease with your mum in our care at Berkeley House. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Tina B (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred from the hospital to Berkeley House Care Home and it instantly felt homely and kind. The employees were lovely from day one to him and have continued to be ever since. At first, he was focused on getting home but after being here for 7 weeks he now wants to remain and consider
it his home. This is wonderful news to our family as we love our dad dearly and only want the best for his safety, needs and happiness.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your kind words. We are so happy that your dad is settled and happy in our care.


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Review from Joseph M (Resident) assisted by family/friend published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been excellent from the first day I arrived, cosy, comfy wonderful care and lovely meals. My medical needs have been taken care of superbly and it feels like home from home now. Thank you to you all at Berkeley House.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your kind review. We are so glad to hear that you are happy and feel like you are at home in our care.


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Review from K M (Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy the bar and the cinema and like the staff, they are all excellent. I've enjoyed my stay and I'm happy to continue.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for taking the time to write us a review. We are so glad that you are enjoying your stay with us.


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Review from Elsie L (Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Berkeley House very warm and comfortable and my room and bathroom are all I would want.

Reply from Rebecca Kellegher, Customer Service Adviser at Berkeley House Care Home

Thank you for your review. We are happy to hear you have found Berkeley House very warm and comfortable.


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Review from Ann G (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak more highly of the care and attention our mum receives. She is so happy and loves the daily activities. Berkeley House Care Home is absolutely spotless and the staff are amazing. My brother and sister both live away so find the social media page very informative and feel connected. It
keeps them in touch with the activities that Mum and the other residents do-keep up the good work!

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after in our home. We hope to continue providing your mum with the best possible care.


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Review from Steven S (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very helpful and very caring to the people who are residents in the care home. Also very friendly towards visitors of the home.
They carry out great activities with the residents of the home to make sure they are entertained as much as possible. Well done to all involved.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Berkeley House for your stay and we look forward to seeing you again soon.


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Review from D G (Brother of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and professional.
Keep the residents occupied and entertained.
Food is excellent and the home is always clean.

Reply from Grace Langfield, Customer Service Adviser at Berkeley House Care Home

Thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from L H (Daughter of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Berkeley House for 2 years. Her care has been exemplary and has given me complete peace of mind. I cannot express how much I appreciate the kindness and care given by the staff. Both to my mother but also to myself and my late father. He passed recently safe in the knowledge
that his wife could not have been in a better place than Berkeley House.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care, especially for your late father, who we send our deepest condolences in regards to his passing. We hope to continue providing your loved one with the best possible care and we are looking forward to see you again soon.


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Review from Michael G (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant visit.
Staff friendly and helpful.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you enjoyed your visit and found our staff to be friendly and helpful. Thank you for your review.


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Review from Anthony M (Husband of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the way my wife has been accepted on the Queen's ward. She's struggling making friends with residents, but it's early days yet. We use the small tv room a lot but find if two families are in at the same time and the small sofa requires some attention i.e. cushions missing. We have
also experienced many clothes go missing, but overall, very satisfied with the house, staff and management.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you are happy with the care your wife receives. I will certainly pass your comments regarding the sofa on to the housekeeping team and we will also see what we can do to help your wife make some new friends. Thank you for bringing this to our attention.


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Review from Teresa S (Sister of Resident) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Berkeley House for two months, and in that time, he has got the sparkle back in his eyes and loves all the activities and interaction. Staff are very friendly, caring and professional. Room and corridors are spotless. My first impression was this looks and feels like a hotel.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is wonderful to hear that your brother has settled in well at our home and got his sparkle back in his eyes. It is always nice to hear words such as ''Caring'' and ''Friendly'' to describe our staff. Thank you for choosing Berkeley House for your brother's stay.


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Review from I W (Son of Resident) published on 10 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is impossible to find any fault with the home. From day one, my mum has felt integrated into things and done stimulating and enjoyable activities. The photos on Facebook have been very helpful to us, seeing her clearly enjoying herself. The staff have been so helpful, in so many ways. They are all
so committed to the elderly residents in their care. Thank you to all.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your mum has felt involved in our home and that you feel our staff have been so helpful. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from L F (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only here 20 minutes, so don't know about food/activities.
The staff were all friendly and helpful. Nice to see some of them in lovely dresses - must cheer up the residents. Berkeley looked very clean, well-kept, and seemed well-run (in my short visit).
His t-shirt was extremely dirty, but maybe
he'd declined to have a fresh one. Overall, a very good impression of Berkeley.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff friendly and helpful and that your first impression of our home is a good one. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Kathryn L (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my 100-year-old dad received whilst at Berkeley House was of the highest standard. He felt safe and well looked after, and all the staff were cheery and friendly in what was a very busy environment. Thank you all - I would not hesitate in recommending this care home.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you felt your dad had the best care possible when he was with us and that you found our staff cheery and friendly. Thank you for your recommendation.


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Review from Lorraine M (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring, friendly and helpful. The senior team are always available to help with any issues.
My mother has improved enormously since entering the home due to the care received.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel your Mother has improved whilst being in our care and that you find our staff caring and friendly. Please let us know if there is anything we can do to make your Mothers stay as comfortable as possible.


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Review from L N (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been in Berkeley for a short time but has settled in well and appears to be quite happy.

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Review from M S (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been happy with the staff and service provided.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for taking the time to leave us your review. It is great to hear that you are happy in our care.


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Review from J T (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had any experience of a care home before my parent was taken to Berkeley House for respite. We could not visit for quite a while because of Covid. When I did visit I got a very pleasant surprise. All the staff were very happy and so willing to help in any way. Nothing has been any trouble
for anyone. Thank you so much for everyone's help over the last few months. I will be eternally grateful for making my parent feel actually at home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your kind words. We are glad that you are comforted knowing how helpful everyone is at Berkeley House. Thank you for taking the time to write your review for us.


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Review from T B (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Berkley House due to hearing how good it was. In the past my experience of homes when visiting relatives weren’t good. As soon as you walk into Berkley you're greeted with friendly faces. The residents are very well cared for so I knew this is where we wanted my dad to go when his dementia
worsened and he needed 24hr care.
The home is welcoming, very well laid out and looks very homely. My dad is encouraged to join in activities as he found it hard to settle at first. They help him feel safe and meet his care needs. I know we made the right choice 100%.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your lovely review. We are glad that you feel comforted knowing your Dad is safe and well looked after by everyone at Berkley House.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Berkeley House Care Home is calculated as follows: ( (202 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 239 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.


Awards / Recognitions (7)

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Meet the Team (3)

Sarah-Jane

Sarah-Jane Ward

Job Title: Home Manager

Joined: 2017

I have worked in the care sector since 2008, and I have been with Bupa since 2017. Some of my previous roles have included; Senior Night Lead, Area Trainer, and Deputy Manager and I are now in the role of Home Manager. I have had the opportunity to work in a variety of fields within health and social and have many transferable skills and knowledge that I have gained over the years.


In my personal life, I am a massive animal lover, I love reading and music. My ideal evening is sitting by the fire with my dog at my feet reading a good book.


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Rachelle Wood

Job Title: Activity Coordinator

Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.


Tom

Tom Brown

Job Title: Maintenance

Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.