Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
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9.8 81 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.

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Care Provided by Berkeley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah-Jane Ward (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Berkeley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Berkeley House Care Home Reviews (81)

Total of 81, showing 41-60
9.8

Berkeley House Care Home has a Review Score of 9.8 (9.833) out of 10, based on 20 reviews in the last 2 years. Over all time Berkeley House Care Home has 81 reviews.

Overall Experience

  • 55
  • 24
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Date Published

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Review from S G (Daughter of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother's previous home closed down we had the big decision of finding another suitable one. We decided on Berkeley as we had a very good feel for the home. Friendly, caring and very helpful staff and management.
We weren't disappointed. My mother has settled in with no problems at all. Updates
are given regularly.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that your Mother has settled in well since having to move homes. Please let us know if there is anything we can do to make your Mothers stay as comfortable as possible.


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Review from Marie M (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is now a permanent resident at Berkeley Care Home after being there for respite care earlier in the year. I was so relieved that because she now requires permanent care, Berkley House came up as one of the alternatives. Wonderful caring staff provide the best care you could hope for in a clean
friendly and pleasant environment. All you could wish for, for your elderly relative.

Reply from Amanda Barnes, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Berkeley House for your Mums stay.


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Review from Gill B (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home and the staff are extremely helpful and friendly. It's nice to see my dad smiling again and that is all due to the care home and the amazing care they give. They always keep me informed of his progress and changes and I am so glad we have found such a lovely place for my dad to
stay.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you so much for taking the time to leave us your wonderful feedback. We really appreciate your lovely comments. We are so pleased that you're happy with the care your Dad is receiving. Please let us know if there is anything we can do for you and your family.


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Review from D T (Wife of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly for my husband's care he always seemed happy which is what I always wanted for him. They really seemed to care for him and put themselves out for him, they also said he was no trouble that was his nature. I loved him very much and was so happy with his care. I would recommend
Berkeley House to anyone. I have told my family if I end up in a home that is where I want to go. I have always been satisfied with my husband's care.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you so much for taking the time to leave us this lovely review. We are so pleased you were happy with the care we provided for your dear Husband. Please let us know if there is anything we can do for you and your family.


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Review from Gillian A (Daughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Berkeley for just over a year. It's a great worry making a decision like this about a family member. It's important. I have to say, the staff at Berkeley made the change from Mum living at home on her own, to being amongst, initially strangers, a relatively easy process. Whatever happens,
we are always kept informed and I never feel a nuisance asking questions. The staff are lovely and truly care about the residents, with all their little foibles. I feel Mum is happy and safe and really appreciate all the staff have done for us all.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for trusting us with your mothers care. We really appreciate you taking the time to leave us such lovely comments.


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Review from J A (Daughter of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Berkeley are fantastic and caring. Nothing is too much trouble; they go out of their way to help families. And through the lockdown, they have looked after the residents beyond the call of duty.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We really appreciate you taking the time to leave us such lovely comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from P S (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well cared for in every way. Cleanliness and care are exceptional. Entertainment and activities etc arranged to keep residents happy and occupied and stimulated.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from I T (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received is superb and has exceeded our expectations.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from Garry W (Son of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We are all aware of the Covid situation in care homes. The latest guidelines, like all previous guidance, has been followed implicitly to which the staff will rightly say "we have had no coronavirus incidents", however, this is and has been detrimental to residents health and well being. The home/Bupa
seem to have used the guidance to aid reputation at the expense of resident well being.
The latest guidance being applied results in only 3 x 45min visits per day or 1 visit per fortnight (if available via bookings) due to staffing levels and "only 1 screen in the garden"? To visit a 90year old outside in a garden (weather permitting) in the last years of life after 4 months of lockdown where there is no contact (mask/gloves to be worn) and a staff chaperone is punitive.
These measures introduced could have been done 4-6 weeks ago had a home-related or dynamic resident well being/risk assessment analysis been done. The management of risk/benefit has been and continues to be poor.

Reply from Emily Wilson, Customer Services Adviser at Berkeley House Care Home

Thank you for your feedback. We are concerned to hear this. We have genuine regard for all of our residents and their well being. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.


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Review from Eddie B (Son-in-law of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Berkeley House for over a year now. All the staff are very caring and efficient. She has been very well cared for, kept clean, and well-fed during the lockdown. The boss has done everything possible to keep us in touch. Facetime and phone calls. I can't praise, everyone, enough.
Thank you to all.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from W H (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and support my mam receives. She is happy and content and looks well looked after. You can always speak to the staff, which I have done throughout lockdown. I'm very sad that I'm unable to visit mam, but knowing she is getting well-looked after makes the situation a lot
easier to deal with. All the staff and management are great and do a wonderful job.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from Amy B (Granddaughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is absolutely amazing! Since my grandad came here, they’ve been nothing short of fantastic. They make sure there are multiple activities for him to do and make sure he always participates. Huge thanks for all of their help. 10/10, would recommend!

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We are very happy to hear your granddad is enjoying himself with us and thank you for the kind comments.


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Review from P B (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very good, as my father needs constant care. Nothing is too much for them.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your feedback, we are very glad to hear you are happy with your fathers care.


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Review from Sonia C (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are all lovely and caring. Very helpful. The care home is clean, friendly and welcoming.

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Review from K T (Partner of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased for my partner. She is well looked after and that's all I want in her life.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for taking the time to leave your review. We really appreciate the kind words.


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Review from K S (Son of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Usually, I come during day so don't usually see night staff. But Dad waiting for the doctor. The night staff were very professional, caring and went the extra mile to look after Dad. Also, two of the day staff stayed behind to assist after the shift had ended.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We really appreciate your kind words and thank you for trusting us with your fathers care.


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Review from Robert B (Son of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After one week in the home, everything seems OK. Clean, girls all helpful.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for taking the time to leave such positive comments.


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Review from K F (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved to Berkeley House Care Home. No one wants to put their parent in a care home but Berkeley House is amazing, of all the home I viewed it ticked every box. The staff are caring, friendly and professional, not only to my mum but are attentive to me, keeping me informed on all
areas of her wellbeing. I am so relieved that my mum is in such a wonderful home and would highly recommend.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for such lovely feedback. We are very happy to hear that mum is settled and feels like a part of our Berkeley House family.


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Review from Ron M (Respite Resident) assisted by family/friend published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a fantastic time in the care home for my 1 week respite. I was made welcome, well looked after and all the staff could not do enough, nothing was any trouble. It was beyond my expectations and would highly recommend the home.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

We are happy to hear you enjoyed your time with us. Thank you for your review, Ron and we hope to see you again soon!


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Review from N P (Granddaughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly, rooms clean, staff always welcoming to the resident's family.
Would recommend!

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your praise. We really appreciate this feedback.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Berkeley House Care Home is calculated as follows: ( (202 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 239 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.


Awards / Recognitions (7)

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Meet the Team (3)

Sarah-Jane

Sarah-Jane Ward

Job Title: Home Manager

Joined: 2017

I have worked in the care sector since 2008, and I have been with Bupa since 2017. Some of my previous roles have included; Senior Night Lead, Area Trainer, and Deputy Manager and I are now in the role of Home Manager. I have had the opportunity to work in a variety of fields within health and social and have many transferable skills and knowledge that I have gained over the years.


In my personal life, I am a massive animal lover, I love reading and music. My ideal evening is sitting by the fire with my dog at my feet reading a good book.


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Rachelle Wood

Job Title: Activity Coordinator

Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.


Tom

Tom Brown

Job Title: Maintenance

Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.