Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW
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9.8 81 Reviews
  • Berkeley House Care Home, Hull
Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a recently refurbished salon (2021) a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of homecooked meals, freshly prepared by the on-site chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.

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Care Provided by Berkeley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah-Jane Ward (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Berkeley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Berkeley House Care Home Reviews (81)

Total of 81, showing 61-80
9.8

Berkeley House Care Home has a Review Score of 9.8 (9.833) out of 10, based on 20 reviews in the last 2 years. Over all time Berkeley House Care Home has 81 reviews.

Overall Experience

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Review from Margaret B (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, efficient, clean.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like the care home is up to scratch and can look after their loved one in the way they deserve.


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Review from Michael J (Son of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my mum in after she'd been in hospital for some respite and rehabilitation. She was in approximately 4 weeks. I visited most days and was always greeted with smiling faces but most of all the care by all the nurses and management were second to none towards my mum.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your kind words and thank you for choosing Berkeley House for your mum's stay. We hope to see you again.


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Review from Denise B (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Berkeley House, Hull, has been a lifesaver not only for my mum but for the family too. I would not wish her to be anywhere else. Management, catering, caregivers and activity staff have all been friendly and professional. The care shown is second to none and as mums representative, I have no issues.
Any concerns I have highlighted have been dealt with quickly. I whole-heartedly recommend Berkeley House.

Reply from Greta Narbutaityte, Customer Advisor at Berkeley House Care Home

Thank you Denise, for such a lovely review. We are very humbled by your kind words. It is always amazing to hear that our resident's families can feel at ease with their loved one in our care. Please let us know if there is anything else we can do to make mums stay as comfortable as possible.


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Review from S K (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home very friendly, clean and helpful. Dad has only been here for 2 days but we have found the home extremely pleasant and caring.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your kind words. We are very happy to hear you can finally feel at ease with your father in our care. Please let us know if there is anything else we can do to make his stay more comfortable.


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Review from Paul M (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was sent here from hospital for 2 weeks respite. It is absolutely stunning. Rooms are big and clean, staff are very helpful and polite, hopefully, Dad will become permanent.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Gillian H (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced nothing but care and reassurance form the management, staff and carers during this difficult transition period for my mother. With all our thanks to you all.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J M (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has undergone various management changes which was detrimental to residents family and staff.
I feel that under the new manager a great step forward has been achieved. There is a much more upbeat feeling, staff are happier, it feels as if we are making progress in the right direction.
I am hoping for an outstanding rating in the future and I feel much happier and confident.

Reply from Greta Narbutaityte, Customer Adviser at Berkeley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Review from Heather Z (Granddaughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandma came into Berkeley House she has been extremely well cared for.
She is always smiling.
The staff are very attentive and treat my grandma with love.
I am very happy to know that my grandma is in good hands.

Reply from Daniel Widdowson, Customer Adviser at Berkeley House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Lorraine C (Partner of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the care home from the moment I walked in to view rooms for my partner. I am also very impressed by the staff and how much they engage with the residents at all times. I am very happy to leave my partner in the home as he has settled really well. He is always clean, dressed
and well fed. I don't think I could ask for anything more for him. Very very happy with the care he gets.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff and how much they engage with the residents. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from P M (Friend of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has not been a week yet since the resident arrived, he is comfy, warm and well fed.
His appetite has improved. He needs a hoist sling so he can get out of bed and begin his physio.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding your friend being comfy and well-fed. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Kelly B (Friend of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very clean and the staff are really friendly and helpful.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the staff being friendly and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Christine G (Sister of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Berkeley House is a very modern care home. Always friendly, helpful staff. The residents well cared for.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff always being Friendly and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Mavis H (Friend of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been to see my friend for the past 4-5 weeks nearly every day. He is always clean and well looked after. Good food, plenty of help when needed.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding your friend being well taken care of. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Patrick A (Son of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother first went in for respite following a spell in hospital, and during her stay, she liked it so much she wanted to stay.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you and your mum have had a positive experience at the home. We will share your comments with the home's manager. The Bups Customer Care Team.


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Review from Sally T (Daughter of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is for the full year that my mother has lived at Berkeley House. My mother has never been so content and happy since she came to live at Berkeley House. My mother has gained weight and her appearance has improved dramatically. I am aware that my mother can be difficult at times but this is dealt
with, with patience and dignity.

Reply from Josephine Gaupholm, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkeley House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the patience and dignity your mum receives from the staff. We will share your comments with the homes manager. The Bupa Customer Care Team


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Review from Jean N (Daughter of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Berkeley House has been through a rough path over the last 12 months. Now under new management I believe things are starting to improve. The manager is on hand to give advise and support at all times and is professional and efficient in all she does. New unit managers are now on all floors which seems
to be having an impact. It has a great atmosphere and care staff are happy, helpful and welcoming. Food is plentiful and rooms are always kept clean and tidy. My Mam is treated with utmost respect and is very happy where she lives. I have faith with the care staff who do a fantastic job looking after her. I would recommend anyone looking for a place, be it for respite, short stay or long term care to have a look round Berkeley House.

Reply from Gabriella Mills, Customer Adviser at Berkeley House Care Home

Thank you for your review of Berkley House. We are happy that you are pleased with the new staff at the care home and that your Mother is happy with where she is living. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.


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Review from Brenda M (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has her own room with en-suite bathroom. The carers are very professional and caring. They provide daily activities which mum participates in. They also do weekly trips out which residents look forward to.
They also look after her health needs and react quickly if they notice the residents aren't
well.
At first, my mum didn't like the idea of going into residential care but now says she is so glad she is there.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Amanda O (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard of care is very good and my Mother really likes living here. She looks well and is thriving. I can now sleep at night knowing she is safe and well cared for.
I would definitely recommend Berkeley House to other people with or without Dementia

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from L B (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

At present, the home is under new management and hopefully, it will improve but at the moment it needs improvement.
Staffing levels are poor in some areas and some staff would benefit from dementia training.
Activities to include all residents needs improvement too.
This home is not of the standard
I would expect from Bupa.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Sue W (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff, care and treatment of relatives. I was made to feel welcome at all times. Contact has been very good. My aunt and mum have been helped to settle in and feel at home. I am very happy with all aspects of the service.

Reply from Rose Pickering, Customer Service Administrator at Berkeley House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Berkeley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Berkeley House Care Home is calculated as follows: ( (202 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 239 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Berkeley House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.


Awards / Recognitions (7)

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Meet the Team (3)

Sarah-Jane

Sarah-Jane Ward

Job Title: Home Manager

Joined: 2017

I have worked in the care sector since 2008, and I have been with Bupa since 2017. Some of my previous roles have included; Senior Night Lead, Area Trainer, and Deputy Manager and I are now in the role of Home Manager. I have had the opportunity to work in a variety of fields within health and social and have many transferable skills and knowledge that I have gained over the years.


In my personal life, I am a massive animal lover, I love reading and music. My ideal evening is sitting by the fire with my dog at my feet reading a good book.


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Rachelle Wood

Job Title: Activity Coordinator

Joined: 2018

I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.
I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.


Tom

Tom Brown

Job Title: Maintenance

Joined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.