Barchester Maple Leaf Lodge Care Home

37 Beacon Lane, Grantham NG31 9DN
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9.7 130 Reviews
  • Barchester Maple Leaf Lodge Care Home, Grantham
Maple Leaf Lodge is a modern, spacious, residence situated near to local amenities providing residential, respite, palliative, and dementia care.

Bedrooms are set across three floors and each floor has its own large dining room and two living rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard.

There is also a beautifully landscaped garden that surrounds the home and a decked seating area, perfect for outdoor socialising. There's a greenhouse for those who want to grow their own vegetables.

Care workers understand that moving into Maple Leaf Lodge will be a considerable transition but it's one they try to make feel as easy as possible. By helping residents arrange their room just the way they like, or bringing their daily newspaper, staff will do the little things that make the biggest difference.

Meals vary daily, and are prepared by trained chefs, on-site, to provide a tasty and nutritious dining experience. Special dietary requirements will be catered for.

A dedicated activities coordinator oversees a number of events to ensure there is always something for residents to get involved with. These can be small events in the home day-to-day, as well as regular excursions and big one-offs. Residents and relatives are encouraged to make suggestions and requests to get the most from their experience.

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Care Provided by Barchester Maple Leaf Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Angeloni (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Maple Leaf Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,085

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Maple Leaf Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Maple Leaf Lodge Care Home Reviews (130)

Total of 130, showing 21-40
9.7

Barchester Maple Leaf Lodge Care Home has a Review Score of 9.7 (9.688) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Maple Leaf Lodge Care Home has 130 reviews.

Overall Experience

  • 100
  • 27
  • 1
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Date Published

130
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Review from G C (Wife of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service very good indeed. The staff are brilliant and caring. No complaints at all. My husband seems quite content and loves the food. I come away after visiting him with no worries at all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from V L (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally speaking, I feel that the care given is genuine. The staff are friendly and approachable. The food often looks bland and the same. Often the bathroom is not clean.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. Our Managers operate an open-door policy and would welcome any continued feedback or suggestions relating to your loved one. I will pass on your feedback to the team.


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Review from D P (Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring. Quick to answer the buzzer. Room is clean. Had a few accidents with blood on the carpet, cleaners were very quick at cleaning it up as soon as they can.
Very good activities, something every day.
Good food in general, although chicken can be spicy, especially the chicken salad
at tea time. Bit heavy-handed with the gravy, gravy on everything. Not used to having gravy on ham or on chips. I'm a Southerner, we eat our food dry, no gravy.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J W (Wife of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, a dementia resident, has been at Barchester Maple Leaf Lodge Care Home for four months and seems happy and settled. Recently refurbished, all the rooms are nicely decorated and furnished to a high standard. The care staff are friendly and approachable and always treat the residents with
dignity. The management staff are always ready to help with enquiries and with the new coffee shop opening, you are greeted by a nice atmosphere.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D L (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good accommodation and staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Maureen S (Wife of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and very patient and caring. I am amazed at the way they cope with challenging situations in the dementia unit. The menus are varied and nutritious and appetising. There is such a lovely atmosphere in every area.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sylvia F (Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one the staff have been kind, helpful, polite and nothing is ever too much. The staff must have the off days but they always have a smile on their face when they come through the door. If there is something I don’t want on the menu the kitchen never hesitate to make me something I want. I don’t
know how activities manage, so kind and always come to see me and do my shopping.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Caroline D (Daughter of Resident) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was absolutely delighted when my dad was able to come into Maple Leaf Lodge Care Home for three reasons. One his safety, two his happiness and three the family environment it offers. I've found all staff amazingly helpful and nothing is too much trouble for anyone, no matter what position they hold.
The care element within Maple Leaf is 24/7 without a doubt. Activities are offered to my dad, they even provided a table tennis set to benefit him as he used to play in the local park. Food and drink are always available around the clock, in case my dad has slept through mealtimes. I'm very pleased with how settled my dad is and how well he is being cared for. I would highly recommend this care home. 100/10.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P L (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived at Maple Leaf for 6 months and is very happy. The care and attention given to him is excellent I can not fault it. I don’t live in Grantham so can’t visit as often I’d like but find the social media updates lovely. It’s so nice to see him out and about and enjoying life despite living
with dementia. We are always made to feel so welcome when we visit and Dad is happy which is so reassuring. I love the fact he is still taken out on trips as keeps him feeling part of the community. Every member of staff seems to know his name even the maintenance team it does feel like he’s living in a family home. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your lovely review. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.


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Review from Nicola W (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and feel relieved with the care and attention my father receives at Maple Leaf Lodge. While his dementia means he's unable to communicate or remember what he's been doing, we are kept fully informed of any trips out. Their social media page also shows photos of all activities, which is wonderful.
All staff are friendly and caring, facilities and activities excellent. Great to know he's safe and lovingly cared for.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from SUE L (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent almost every day visiting my dad at Maple Leaf Lodge Care Home, I have seen firsthand how all the staff work. I cannot praise, the management and staff, enough, in all work areas. They seem very hard-working and they treat my dad with the utmost dignity and respect. It’s like having an
extended family. Whilst the staff are very professional they are also extremely caring, friendly, polite and helpful. They help to make it a fantastic, homely environment with amazing decoration and furnishings (home from home). The meals are of an excellent standard. They always provide food for my dad if he has slept through mealtimes. They have a great activity team. Dad was recently taken out for coffee and cake. Also, the maintenance staff have dealt quickly and efficiently with any problems. Dad is being cared for impeccably. No complaints at all. Excellent care home would certainly recommend it. Thank you to all the wonderful staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J W (Daughter of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care she received here. She is engaged in the activities, especially the dancing and is more active than when she went in.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Maple Leaf Lodge Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from E T (Respite Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Maple Leaf Lodge for 2 weeks whilst my family were away. I found everything was well run, carers were very good, although I did not need help. Carers are very patient as some people were quite troublesome. Food was great, varied and always a choice.

Reply from Kerry Angeloni, Senior General Manager at Barchester Maple Leaf Lodge Care Home

Thank you for your kind words and feedback. I am glad you enjoyed your stay here and we look forward to hopefully seeing you again for a return visit. I will be sure to pass your feedback on to the team.


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Review from Julie C (Daughter-in-law of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Barchester Maple Leaf Lodge Care Home since 2019 and despite the challenges over the past two years, her care has not been compromised at all and the current team has and is doing an amazing job, thank you to each and every one of you. Life for our loved ones
is gradually returning to normal but in a measured and safe way hopefully keeping them and just as importantly the dedicated team looking after them, safe and well. We are very much looking forward to all the events planned in the coming months and to all the exciting and positive things planned for the future. Thank you to you all.

Reply from Kerry Angeloni, General Manager at Barchester Maple Leaf Lodge Care Home

Thank you for taking the time to review our care home, we value your feedback and are glad that your relative is happy here at Maple Leaf Lodge.


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Review from S P (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

You provided essential management e.g. food, dressing, washing but in my mind not care. My mother, 82, was left in her room during her full week of respite care, when asked if we could take her down the corridor in her wheelchair we were told no! She didn't eat barely the whole time with you, extremely
confused, depressed and basically giving up, therefore took her home. The home appeared understaffed, difficult to speak to anyone. Extremely disappointed.

Reply from Kerry Angeloni, Senior General Manager at Barchester Maple Leaf Lodge Care Home

Hello, thank you for your feedback. Firstly I would like to apologise that you weren't satisfied with the respite stay. Here at Maple Leaf Lodge, we pride ourselves in offering excellent care, a unique experience of varied activities and a deluxe food and dining experience. We also offer additional aspects such as organising taxis to additional relatives to support their loved ones and dine free of charge to aid comfort to the resident during their respite care as was honoured here. We are known for our activities here at the home and although we will try our utmost to promote residents' attendance we also honour their personal choice and preference if they wish to relax in their private room. Each visit to the home is greeted by our front of house team who are more than willing to offer support or organise a meeting with any team member of your choice if requested. We value all feedback and take on board your opinions so that we can improve on our service offered.


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Review from H B (Friend of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were friendly and helpful as always. There was a pleasant atmosphere and the residents were enjoying a visit from two musicians. The resident I was visiting was a little confessed and uncomfortable, the staff were lovely with her.

Reply from Kerry Angeloni, Senior General Manager at Barchester Maple Leaf Lodge Care Home

Thank you for taking the time to review our care home. We pride ourselves on delivering a great service to all our relatives and residents. Feedback is always welcome.


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Review from Gareth H (Nephew of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle has been at Maple Leaf for 3 years. The staff are all fantastic and assist my uncle with fantastic care, nothing is too much trouble. Throughout this awful pandemic, they have always had a smile on their face. I take my hat off to them all. The manager is very pleasant and always available
to talk to if needed. Keep up the good work.

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Review from Kyle M (Grandson of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Maplelead for 2 years. The team have provided excellent care. The past year has been very hard for us all. The team deserve to be mentioned for all their hard work and commitment. Nothing is ever too much trouble. It was wonderful for the new manager to call us to introduce
herself.

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Review from S M (Relative of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's grandmother lives at Mapleleaf. She is very happy and the care is fantastic. She always tells us when we visit her in the pod how wonderful the care team are. I would recommend the home to anyone who is looking for care. Keep going and thank you to all the team for making her very happy.

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Review from Margaret H (Niece of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You can tell when you walk in that being here, as a resident or a visitor, it's going to be a great experience. You're welcomed with a smile; the place is airy and clean. As a visitor, you are included in everything that goes on. Your loved one is content; you know they are safe. Staff are giving and
patient - this is everything a care home should be.

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Barchester Maple Leaf Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Barchester Maple Leaf Lodge Care Home is calculated as follows: ( (251 Excellents x 5) + (83 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 346 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Maple Leaf Lodge Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (12)

Kerry

Kerry Angeloni

Job Title: Senior General Manager

Joined: 2017

Hello, I am Kerry, General Manager at Maple Leaf Lodge. I joined Barchester in 2017 and am an experienced member of the regional leadership team.


I have management qualifications and many years experience of in managing care homes before coming to Barchester. I enjoy building relationships with residents and their families, responding to individual care needs and reassuring relatives that their loved one is in good hands at Maple Leaf Lodge.


I believe it is also vital for me to build good working relationships with all team members at our home, making sure they feel confident and supported in their roles. I like to guide staff by setting an example of how to provide care and support with the utmost dignity.


On a daily basis, I seek to enrich residents' lives by making sure we offer a choice of activities, conversation and entertainment.


Emma

Emma Cooper

Job Title: Deputy Manager

Joined: 2015

Hi, My Name is Emma and I am Deputy Manager here at Maple Leaf. I have been here since 2015 and love every aspect of my job. I am very passionate about my job and love to know that every day I come into work I try my best to impact positively the resident's well-being. Knowing that even the smallest of things such as a quick hello or a smile can improve their day greatly.


Hattie

Hattie Bridge

Job Title: Administrator

Joined: 2013

Hi, I’m Hattie and my job role is the home administrator. I have worked at Maple Leaf since 2013. I enjoy many aspects of my job but the main one is interacting with the lovely residents we have here in the home. I hope to make their day a little brighter somehow.


Courtney

Courtney Doncaster

Job Title: Activities Coordinator

Joined: 2018

My name is Courtney and I am proud to be the Activities Coordinator for Maple Leaf Lodge.


I have worked at Maple Leaf since 2018 and I started as a night career before taking the opportunity to lead the activities team. I always aim to give residents the best possible experience by creating an active living programme for each resident, which encourages mobility, social contact, independence and fun. Each and every person can thrive and live to their full potential with no day ever being the same.


Andrew

Andrew Neave

Job Title: Head Chef

Joined: 2009

I have worked at Maple Leaf Lodge since we first opened in 2009. I started as a kitchen assistant and worked my way up to Head Chef. I enjoy creating menus with the resident's input from our monthly meetings. The residents are always welcome in my kitchen and appreciate any of their feedback.


Carole

Carole Doncaster

Job Title: Head Housekeeper

Joined: 2021

I have worked at Maple Leaf since June 2021 as the Head Housekeeper. I enjoy being a part of the Barchester team.


The aspect I enjoy most about my job is being able to interact with different residents whilst I am keeping their homes nice and clean.


Mick

Mick Cant

Job Title: Head of Maintenance

Joined: 2014

Having started as a maintenance assistant in 2014, I am now the Head of Maintenance for our lovely Care Home. I enjoy working for Barchester and I am proud to represent the values they promote.


Michelle

Michelle Coleman

Job Title: Senior Care Assistant

Joined: 2017

I am a Senior Care Assistant here at Maple Leaf Lodge and have worked here since 2017. It is important to me that each individual resident gets the care and support they need.


Clare

Clare Smith

Job Title: Senior Care Assistant

Joined: 2015

I have worked at Maple Leaf Lodge since 2015. I am one of the Senior Care Assistants at Maple Leaf. I am passionate about giving high-quality care to our residents and supporting staff members.


Connor

Connor Arnold

Job Title: Chef

Joined: 2016

I have worked at Maple Leaf Lodge since 2016. I ensure each resident enjoys tasty and nutritious foods. I enjoy listening to what the residents comment on in our monthly resident meeting.


Sharon

Sharon Humphreys

Job Title: Hostess

Joined: 2022

Sharon is a lively person who spreads happiness within the home with her naturally caring nature. She takes the time to get to know each resident and have a chat.


Molly

Molly Ellis

Job Title: Admin Assistant

Joined: 2013

Hi, my name is Molly and I am the admin assistant at Maple Leaf Lodge. I have worked in the home since 2013 and I have worked in all departments. I enjoy working here because I like making the residents' lives enjoyable.