Barchester Maple Leaf Lodge Care Home

37 Beacon Lane, Grantham NG31 9DN
Submit a Review
9.7 130 Reviews
Maple Leaf Lodge is a modern, spacious, residence situated near to local amenities providing residential, respite, palliative, and dementia care.

Bedrooms are set across three floors and each floor has its own large dining room and two living rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard.

There is also a beautifully landscaped garden that surrounds the home and a decked seating area, perfect for outdoor socialising. There's a greenhouse for those who want to grow their own vegetables.

Care workers understand that moving into Maple Leaf Lodge will be a considerable transition but it's one they try to make feel as easy as possible. By helping residents arrange their room just the way they like, or bringing their daily newspaper, staff will do the little things that make the biggest difference.

Meals vary daily, and are prepared by trained chefs, on-site, to provide a tasty and nutritious dining experience. Special dietary requirements will be catered for.

A dedicated activities coordinator oversees a number of events to ensure there is always something for residents to get involved with. These can be small events in the home day-to-day, as well as regular excursions and big one-offs. Residents and relatives are encouraged to make suggestions and requests to get the most from their experience.
... Read more
Show Barchester Maple Leaf Lodge Care Home on the Map

Care Provided by Barchester Maple Leaf Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Angeloni (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Maple Leaf Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,085

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Maple Leaf Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Maple Leaf Lodge Care Home Reviews (130)

Total of 130, showing 41-60
9.7

Barchester Maple Leaf Lodge Care Home has a Review Score of 9.7 (9.683) out of 10, based on 28 reviews in the last 2 years. Over all time Barchester Maple Leaf Lodge Care Home has 130 reviews.

Overall Experience

  • 100
  • 27
  • 1
  • 2
  • 0

Date Published

130
2
8
28
102

Review from A C (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and reception very helpful if I need to ask about anything to do with mums care. They are a very friendly team. I can ask anything and know I will get a reply quickly. My mum is very happy that she is there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my mother receives. I trust all the staff as much as I can under present circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Wife of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has vascular dementia following a stroke and entered the nursing home last September. I have never been in his room due to covid so unable to mark rooms completed this form as best I can but difficult as I just visit in the pod. The new manager arrived last weeks so should improve. The entertainment
and entertainment staff are excellent residents are kept occupied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Daughter of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the standard of care at Maple Leaf Lodge Care Home. The staff are kind, caring and always willing to help, even in difficult and stressful circumstances. I would certainly recommend the home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always go out of their way to chat to me when I call in to see my mum and since lockdown, when I've visited Mum in the pod. When I visited Mum I used to clean and cut her fingernails and deal with facial hairs. I wish these were covered with the care provided. Mum always looks at the staff with
genuine affection and them to her, which is lovely to see.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Mother of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and consideration given to my daughter. Obviously, we miss physical contact as she does but understand the need for this. I would not wish anyone to risk visiting and take in Covid-19. The staff are very good with facetime and pod time and they are very much appreciated
by this family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zosia C (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for everything you have done for Mum to enable her to live life to the full and for all the fun and laughter.
From the very beginning, when Mum was adapting to being suddenly widowed in her late eighties, to a very short final illness, we have been enormously impressed and grateful to all
the staff for their kindness, sensitivity, personal care, attention to detail, and wonderful attitude in helping Mum to make the very best of her time at Avery/Barchester Maple Leaf Lodge Care Home. Despite living with dementia, Mum has been able to continue to ‘be herself’ in the best way possible, with just the right amount of support needed for her to thrive.


And, in Mum’s last couple of weeks we were able to spend all the time we wanted together as a family with just the right level of support and help , and knowing that Mum could not have been in a better place either physically or mentally.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie L (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been at Maple Leaf care home now for nearly two years.
The staff welcomed him with open arms and immediately took tests to see how his health and wellbeing were on arrival.
I cannot praise the staff highly enough and I feel happy in the knowledge that he is so well taken care of.
My
sister and I (who both live abroad) have regular video calls with him and we are able to see how well looks, is dressed and how healthy (proof he is enjoying his food).
He loves a cheeky banter with the staff and he is treated as one of a great and loving family. The staff are always polite, cheerful and professional.
I would have no doubt in recommending this care home to anyone needing a place for their relatives to stay as it is indeed a home from home.
The rooms are lovely and there are plenty of activities for the residents who are able and who want to join in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill M (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my mum to stay for a week in September and I cannot praise it enough. I admit we had tears when we took her in as this was her first time in a care home environment so the nerves kicked in but as soon as we stepped foot inside everyone came forward to see mum and one member of staff, in particular,
was so amazing with her, definitely made a friend there I think.
When we picked her up a week later we had tears again because she didn’t want to leave!
The care home manager and his wonderful staff were simply amazing, nothing was too much trouble and it gave us the reassurance that we knew she was going to be well looked after and she was. So thank you, Avery Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie L (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are in long term care, I cannot praise the staff, enough they've taken all the worry off me in giving them full-time care and both parents are happy being there. My dad had a fall but the care they gave him was excellent and they kept me informed at every step.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ron M (Friend of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recently visiting my friend that was staying in this care home due to needing further care. Since lockdown, I have not been able to see him as much. I’m his only friend in Grantham as his family lives a long way away. The staff at Maple Leaf Lodge Grantham has been fantastic. Because of Covid
I’ve not been able to go and see him but they’ve been keeping me up-to-date with what he’s doing and they’ve also arranged FaceTime video. I’ve also been able to arrange a visit in the gardens which is lovely to see my friend again. The staff has been fantastic, so welcoming. He enjoys the activities that they provide as it keeps him active. I can’t thank them enough for what they do and especially at this time. Hopefully will see you all again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary E (Son of Resident) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents who have dementia are residing in Maple Leaf Lodge. It's a huge relief to know they are both safe and are receiving excellent care by all the team, due to COVID we are unable to go inside the home, however, the team all do a fantastic job to keep us up to date on how they are, and we
get to see them in the garden with the activities team.
I would like to thank everyone at Maple Leaf for all their hard work, it’s nice to see my parents so happy and well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm S (Son-in-law of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in the home for a period of time, the staff has always been extremely pleasant and helpful, they go above and beyond for every resident.
Over the past couple of months I’ve been unable to go to the home because of Covid, but the staff at Maple Leaf Lodge, have been perfect,
they’ve been organising garden visits and video chats, so we can keep in contact with our loved ones. They’ve been keeping us up to date on what’s happening. I can’t thank them enough for the care they provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ther service and quality of care was 100% from seniors to housekeeping and admin staff were efficient and always helpful. Reception team cheerful and welcoming. Residents are well entertained and kept mentally active.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Maple Leaf for a number of months and at the beginning was very poorly and spent time in hospital, returning to the care home after the hospital stay. I visited a lot when he was settling in and I found all the staff friendly, kind, and attentive. They ring when he has been ill
and had to be admitted to hospital (before lockdown). Since we have not been able to visit they have always been helpful on the phone and organise face time with him twice a week. He now joins in with activities and there is a variety despite others not coming into the home to entertain. When there has been a problem which we would usually deal with the home have sorted it out
My father has a food allergy which they took extremely seriously and addressed from the beginning, checking all the menus and identifying what he can and can't have.
I have had full faith in the home to look after him at this difficult time, despite all the difficulties the care sector has experienced.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny B (Regular Volunteer) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful and welcoming home. The staff are all friendly and very caring. The home is beautiful and has such a welcoming feel too it. The staff are very driven at ensuring the residents are happy and active. You need to view it to appreciate how quaint and pretty it is and how lovely the staff
are.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony C (Brother of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was discharged from the hospital to continue recuperation in care. She has since returned to her own home where she manages with support to continue to live independently. At her request, we returned to the care home for her to say thank you. In the longer term, it is very likely that should
she need full-time care then this will be her preferred home. My sister has stayed in one other care home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Maple Leaf Lodge Care Home

It is lovely to hear of your Sister's positive experience during her recent stay and we extend a very warm welcome her to visit at any time and join us for a coffee. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this care facility three times to visit a near neighbour, now a resident. My impressions are, this home is excellent, well run, pleasant and the staff are very polite, helpful, courteous. I have no reason to complain about anything I have seen. I doubt one could complain about excellence.
100%

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Maple Leaf Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gemma H (Granddaughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was at this care home for five years. He had dementia, was blind, and whilst he couldn't fully appreciate all the activities available, he was as happy as he could be and always extremely happy with the food!
We were very happy with the care that was provided and the environment of
the care home. Everywhere was always spotlessly clean, and the staff attentive.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Maple Leaf Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Stepson of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been very good and staff keep me updated on all that has been going on with regards to my step father.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Maple Leaf Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Barchester Maple Leaf Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Barchester Maple Leaf Lodge Care Home is calculated as follows: ( (241 Excellents x 5) + (81 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 334 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Maple Leaf Lodge Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (12)

Kerry

Kerry Angeloni

Job Title: Senior General Manager

Joined: 2017

Hello, I am Kerry, General Manager at Maple Leaf Lodge. I joined Barchester in 2017 and am an experienced member of the regional leadership team.

I have management qualifications and many years experience of in managing care homes before coming to Barchester. I enjoy building relationships with residents and their families, responding to individual care needs and reassuring relatives that their loved one is in good hands at Maple Leaf Lodge.

I believe it is also vital for me to build good working relationships with all team members at our home, making sure they feel confident and supported in their roles. I like to guide staff by setting an example of how to provide care and support with the utmost dignity.

On a daily basis, I seek to enrich residents' lives by making sure we offer a choice of activities, conversation and entertainment.

... Read more
Emma

Emma Cooper

Job Title: Deputy Manager

Joined: 2015

Hi, My Name is Emma and I am Deputy Manager here at Maple Leaf. I have been here since 2015 and love every aspect of my job. I am very passionate about my job and love to know that every day I come into work I try my best to impact positively the resident's well-being. Knowing that even the smallest of things such as a quick hello or a smile can improve their day greatly.

... Read more
Hattie

Hattie Bridge

Job Title: Administrator

Joined: 2013

Hi, I’m Hattie and my job role is the home administrator. I have worked at Maple Leaf since 2013. I enjoy many aspects of my job but the main one is interacting with the lovely residents we have here in the home. I hope to make their day a little brighter somehow.

... Read more
Courtney

Courtney Doncaster

Job Title: Activities Coordinator

Joined: 2018

My name is Courtney and I am proud to be the Activities Coordinator for Maple Leaf Lodge.

I have worked at Maple Leaf since 2018 and I started as a night career before taking the opportunity to lead the activities team. I always aim to give residents the best possible experience by creating an active living programme for each resident, which encourages mobility, social contact, independence and fun. Each and every person can thrive and live to their full potential with no day ever being the same.

... Read more
Andrew

Andrew Neave

Job Title: Head Chef

Joined: 2009

I have worked at Maple Leaf Lodge since we first opened in 2009. I started as a kitchen assistant and worked my way up to Head Chef. I enjoy creating menus with the resident's input from our monthly meetings. The residents are always welcome in my kitchen and appreciate any of their feedback.

... Read more
Carole

Carole Doncaster

Job Title: Head Housekeeper

Joined: 2021

I have worked at Maple Leaf since June 2021 as the Head Housekeeper. I enjoy being a part of the Barchester team.

The aspect I enjoy most about my job is being able to interact with different residents whilst I am keeping their homes nice and clean.

... Read more
Mick

Mick Cant

Job Title: Head of Maintenance

Joined: 2014

Having started as a maintenance assistant in 2014, I am now the Head of Maintenance for our lovely Care Home. I enjoy working for Barchester and I am proud to represent the values they promote.

... Read more
Michelle

Michelle Coleman

Job Title: Senior Care Assistant

Joined: 2017

I am a Senior Care Assistant here at Maple Leaf Lodge and have worked here since 2017. It is important to me that each individual resident gets the care and support they need.

... Read more
Clare

Clare Smith

Job Title: Senior Care Assistant

Joined: 2015

I have worked at Maple Leaf Lodge since 2015. I am one of the Senior Care Assistants at Maple Leaf. I am passionate about giving high-quality care to our residents and supporting staff members.

... Read more
Connor

Connor Arnold

Job Title: Chef

Joined: 2016

I have worked at Maple Leaf Lodge since 2016. I ensure each resident enjoys tasty and nutritious foods. I enjoy listening to what the residents comment on in our monthly resident meeting.

... Read more
Sharon

Sharon Humphreys

Job Title: Hostess

Joined: 2022

Sharon is a lively person who spreads happiness within the home with her naturally caring nature. She takes the time to get to know each resident and have a chat.

... Read more
Molly

Molly Ellis

Job Title: Admin Assistant

Joined: 2013

Hi, my name is Molly and I am the admin assistant at Maple Leaf Lodge. I have worked in the home since 2013 and I have worked in all departments. I enjoy working here because I like making the residents' lives enjoyable.

... Read more