Barchester Maple Leaf Lodge Care Home

37 Beacon Lane, Grantham NG31 9DN
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9.7 130 Reviews
  • Barchester Maple Leaf Lodge Care Home, Grantham
Maple Leaf Lodge is a modern, spacious, residence situated near to local amenities providing residential, respite, palliative, and dementia care.

Bedrooms are set across three floors and each floor has its own large dining room and two living rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard.

There is also a beautifully landscaped garden that surrounds the home and a decked seating area, perfect for outdoor socialising. There's a greenhouse for those who want to grow their own vegetables.

Care workers understand that moving into Maple Leaf Lodge will be a considerable transition but it's one they try to make feel as easy as possible. By helping residents arrange their room just the way they like, or bringing their daily newspaper, staff will do the little things that make the biggest difference.

Meals vary daily, and are prepared by trained chefs, on-site, to provide a tasty and nutritious dining experience. Special dietary requirements will be catered for.

A dedicated activities coordinator oversees a number of events to ensure there is always something for residents to get involved with. These can be small events in the home day-to-day, as well as regular excursions and big one-offs. Residents and relatives are encouraged to make suggestions and requests to get the most from their experience.

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Care Provided by Barchester Maple Leaf Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Angeloni (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Maple Leaf Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,085

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Maple Leaf Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Maple Leaf Lodge Care Home Reviews (130)

Total of 130, showing 61-80
9.7

Barchester Maple Leaf Lodge Care Home has a Review Score of 9.7 (9.688) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Maple Leaf Lodge Care Home has 130 reviews.

Overall Experience

  • 100
  • 27
  • 1
  • 2
  • 0

Date Published

130
2
8
29
101

Review from J G (Great-Niece of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only come to see my great auntie once every 3 months and I can not fault the team there! The receptionist is always friendly, always greets with a smile and the same with everyone there always greeting me with a smile! Activities are amazing always going that extra mile to make sure my great auntie
has the best life she could ask for! I know that if I have any problems the home manager's door is always open.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Maple Leaf Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from I W (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good/excellent care of a new resident, thoughtful and caring in every respect. All the staff, reception, office, management, kitchen, cleaning and care staff go out of their way to be warm and welcoming to both residents and visiting family members. Great to be fully informed of all issues relating
to my mother.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Maple Leaf Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P W (Daughter-in-law of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the onset carers finding out the needs of the resident. Close attention if the resident fell/slipped. No hesitation in answering all our questions. The way the carers encouraged participation in activities and the way the carers have given my mother-in-law confidence especially as she was recently
widowed.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Maple Leaf Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Yvonne B (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff from all levels, mum has only been in a couple of days but the care she has received has been outstanding, always get a warm welcome when visiting and nothing is too much trouble. We have as a family been put at ease knowing she is well looked after.

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Review from D N (Son of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had two weeks respite after a hospital visit. She was well looked after, though not willing to join in activities.
Staff were caring and cheerful, difficult with some residents. Avery Lodge Care Home is more welcoming than most residential homes I have visited. Thank you.

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Review from Sybil R (Wife of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel extremely welcome and my husband said he would come here again. Meals were very good, staff from reception were very pleasant and helpful. Care and cleaner so caring. Thank you all.

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Review from S O (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avery Lodge really does care for its residents. All of the staff know the residents well, their likes and dislikes and their usual routines. The residents are encouraged to join in as many of the varied activities as they want to and are able to. The carers have time for each resident and their needs
and also for keeping the relatives informed as to matters related to their loved one.
Overall Avery Lodge can be highly recommended because it maintains such a high standard.

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Review from E D (Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been "admitted" in June 2018, my expectation was to stay just 2 weeks. However, as it happened, my condition needed a longer stay. I have found the home a place of safety and reassurance. The staff are always cheerful and helpful. I am amazed at the extent and range of skills needed by the staff.

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Review from Sharon B (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always looks clean and happy when I visit. They try to let her be as independent as possible. Nice and bright and airy environment to walk about. Nice lounges to visit residents. Afternoon tea and cake very nice and homely.

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Review from Danny W (Friend of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited the Avery Care Home in Grantham to see a friend of mine who has been a resident for around three and a half years. During that time I have observed various members of staff performing their respective duties in a friendly, caring and professional manner. However, recently I have observed
that there has been quite a number of staff changes which, I believe has impacted on the established members of staff. Who, appear to be undertaking additional tasks to supplement those newer members of staff gain an acceptable standard of professionalism. It would be very unfair to single out any individuals for praise, as I believe that ranging from the current management, reception, housekeeping, maintenance, activity coordinators, catering staff and of course, the care staff are all amazing in providing a safe, friendly and supportive place for my friend. Thank you. Overall, I believe that the Avery is a very good care home and it meets and fulfils my friends care requirements.

Reply from Alison Geddes, Marketing Administrator at Barchester Maple Leaf Lodge Care Home

Thank you for taking the time to review our home. We have a buddy system for new team members where they shadow an experienced team member in the same job role for three days to become competent of both floors, our residents' needs, and our home’s policies and procedures. At this time it may appear that additional tasks are being carried out but these will be managed, and on some occasions, this may extend further until we are happy that they are fully proficient.


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Review from S C (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring staff, willing to go the extra mile.

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Review from Jonathan R (Son of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care, staff are always friendly and helpful. My mum wouldn't live anywhere else and she is very happy here.

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Review from Nicholas M (Brother of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a new manager and I have noticed how the atmosphere and the general running of the home has improved leaps and bounds. My brother is a long term resident and has always been very well cared for at Avery Lodge but his care has been wonderful over the past 2/3 months and I feel the new Home
Manager has had a big influence on this improvement. There are a number of new members of staff and the recruitment has been spot on as they seem to have fitted into the care home environment so well.

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Review from Lesley B (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, helpful staff and very happy to leave my mum in their care. Everything she could possibly need and home from home.

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Review from Ray M (Father of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor this month, I have been extremely satisfied with the welcome received by the Home Manager and team and how well run the home is.
The team are always very courteous, cheerful and nothing appears too much trouble for them. The home always appears very clean and tidy and I feel so
much at ease that my son is being looked after and cared for in such a wonderful environment.

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Review from Lucy M (Granddaughter of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Avery is the best care home in our area and has done everything possible to make both my Grandparents feel at home. Things have not always been perfect, but have always been rectified quickly. The staff are almost all kind and caring, all the time.

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Review from Lyn E (Daughter of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents at Avery Lodge for a number of years. My father was given a new lease of life by all that Avery Lodge offered during the six-plus years he was a resident. My mother was given extremely supportive care during the nine years she resided there. My parents varied in their
care needs during their time at Avery Lodge and staff regularly reviewed and adjusted care to support them. Relatives are always encouraged to be involved in the review of care and staff are always willing to listen and act on any concerns. The friendly, kind staff always show dignity and compassion. The food, accommodation, facilities, cleanliness and residents' activities are all of a high standard. All the team at Avery Lodge work hard to provide an exemplary residential home. I couldn't have wished for more from a residential home for my parents.

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Review from Sue H (Niece of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avery Care Home Staff and facilities are exceptional. My Uncle loves living at Avery Lodge and is truly hoping that it will be his forever home. The care home provides beautiful food, a clean and tidy environment and decorated beautifully. There are many activities for the residents both inside the
care home and outside within the local area and beyond. A lovely place to retire or just to have a short respite. Having peace of mind my Uncle is in safe hands and is happy means the world to me and my family, thank you all!

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Review from Sue S (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Avery Lodge for a couple of years and I am totally happy with my mums care. The friendly, kind staff who really care about the residents, have been so sensitive to my worries too. Mums room is lovely and I know she considers it her home now.

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Review from Clare S (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the continuing care provided to my mother with advanced Alzheimer’s. The home and all staff have the greatest respect and dignity for her and other residents. A member of the family visits nearly every day and we are always greeted by kindness and knowledge of mums day.

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Barchester Maple Leaf Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Barchester Maple Leaf Lodge Care Home is calculated as follows: ( (251 Excellents x 5) + (83 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 346 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Maple Leaf Lodge Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (12)

Kerry

Kerry Angeloni

Job Title: Senior General Manager

Joined: 2017

Hello, I am Kerry, General Manager at Maple Leaf Lodge. I joined Barchester in 2017 and am an experienced member of the regional leadership team.


I have management qualifications and many years experience of in managing care homes before coming to Barchester. I enjoy building relationships with residents and their families, responding to individual care needs and reassuring relatives that their loved one is in good hands at Maple Leaf Lodge.


I believe it is also vital for me to build good working relationships with all team members at our home, making sure they feel confident and supported in their roles. I like to guide staff by setting an example of how to provide care and support with the utmost dignity.


On a daily basis, I seek to enrich residents' lives by making sure we offer a choice of activities, conversation and entertainment.


Emma

Emma Cooper

Job Title: Deputy Manager

Joined: 2015

Hi, My Name is Emma and I am Deputy Manager here at Maple Leaf. I have been here since 2015 and love every aspect of my job. I am very passionate about my job and love to know that every day I come into work I try my best to impact positively the resident's well-being. Knowing that even the smallest of things such as a quick hello or a smile can improve their day greatly.


Hattie

Hattie Bridge

Job Title: Administrator

Joined: 2013

Hi, I’m Hattie and my job role is the home administrator. I have worked at Maple Leaf since 2013. I enjoy many aspects of my job but the main one is interacting with the lovely residents we have here in the home. I hope to make their day a little brighter somehow.


Courtney

Courtney Doncaster

Job Title: Activities Coordinator

Joined: 2018

My name is Courtney and I am proud to be the Activities Coordinator for Maple Leaf Lodge.


I have worked at Maple Leaf since 2018 and I started as a night career before taking the opportunity to lead the activities team. I always aim to give residents the best possible experience by creating an active living programme for each resident, which encourages mobility, social contact, independence and fun. Each and every person can thrive and live to their full potential with no day ever being the same.


Andrew

Andrew Neave

Job Title: Head Chef

Joined: 2009

I have worked at Maple Leaf Lodge since we first opened in 2009. I started as a kitchen assistant and worked my way up to Head Chef. I enjoy creating menus with the resident's input from our monthly meetings. The residents are always welcome in my kitchen and appreciate any of their feedback.


Carole

Carole Doncaster

Job Title: Head Housekeeper

Joined: 2021

I have worked at Maple Leaf since June 2021 as the Head Housekeeper. I enjoy being a part of the Barchester team.


The aspect I enjoy most about my job is being able to interact with different residents whilst I am keeping their homes nice and clean.


Mick

Mick Cant

Job Title: Head of Maintenance

Joined: 2014

Having started as a maintenance assistant in 2014, I am now the Head of Maintenance for our lovely Care Home. I enjoy working for Barchester and I am proud to represent the values they promote.


Michelle

Michelle Coleman

Job Title: Senior Care Assistant

Joined: 2017

I am a Senior Care Assistant here at Maple Leaf Lodge and have worked here since 2017. It is important to me that each individual resident gets the care and support they need.


Clare

Clare Smith

Job Title: Senior Care Assistant

Joined: 2015

I have worked at Maple Leaf Lodge since 2015. I am one of the Senior Care Assistants at Maple Leaf. I am passionate about giving high-quality care to our residents and supporting staff members.


Connor

Connor Arnold

Job Title: Chef

Joined: 2016

I have worked at Maple Leaf Lodge since 2016. I ensure each resident enjoys tasty and nutritious foods. I enjoy listening to what the residents comment on in our monthly resident meeting.


Sharon

Sharon Humphreys

Job Title: Hostess

Joined: 2022

Sharon is a lively person who spreads happiness within the home with her naturally caring nature. She takes the time to get to know each resident and have a chat.


Molly

Molly Ellis

Job Title: Admin Assistant

Joined: 2013

Hi, my name is Molly and I am the admin assistant at Maple Leaf Lodge. I have worked in the home since 2013 and I have worked in all departments. I enjoy working here because I like making the residents' lives enjoyable.