Barchester Maple Leaf Lodge Care Home

37 Beacon Lane, Grantham NG31 9DN
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9.7 130 Reviews
  • Barchester Maple Leaf Lodge Care Home, Grantham
Maple Leaf Lodge is a modern, spacious, residence situated near to local amenities providing residential, respite, palliative, and dementia care.

Bedrooms are set across three floors and each floor has its own large dining room and two living rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard.

There is also a beautifully landscaped garden that surrounds the home and a decked seating area, perfect for outdoor socialising. There's a greenhouse for those who want to grow their own vegetables.

Care workers understand that moving into Maple Leaf Lodge will be a considerable transition but it's one they try to make feel as easy as possible. By helping residents arrange their room just the way they like, or bringing their daily newspaper, staff will do the little things that make the biggest difference.

Meals vary daily, and are prepared by trained chefs, on-site, to provide a tasty and nutritious dining experience. Special dietary requirements will be catered for.

A dedicated activities coordinator oversees a number of events to ensure there is always something for residents to get involved with. These can be small events in the home day-to-day, as well as regular excursions and big one-offs. Residents and relatives are encouraged to make suggestions and requests to get the most from their experience.

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Care Provided by Barchester Maple Leaf Lodge Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Angeloni (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Maple Leaf Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,085

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Maple Leaf Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Maple Leaf Lodge Care Home Reviews (130)

Total of 130, showing 81-100
9.7

Barchester Maple Leaf Lodge Care Home has a Review Score of 9.7 (9.705) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Maple Leaf Lodge Care Home has 130 reviews.

Overall Experience

  • 100
  • 27
  • 1
  • 2
  • 0

Date Published

130
3
9
31
99

Review from David S (Son of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, the experience of using Avery Lodge Care Home has been extremely positive. The care and dedication of all the staff provide a safe environment in which the highest standards of care are provided. My elderly mother was treated with dignity and respect by all staff and the facilities
were always clean and well maintained. Additional entertainment was provided to further enhance the wellbeing of the service users and I would recommend Avery Lodge.

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Review from E K (Friend of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my friend and all of her friends, we would like to thank all of the management and staff at Avery Lodge who helped to ensure that she had such a special 93rd birthday. The catering was exceptional and more than exceeded our expectations. All of the staff were so helpful and friendly. Your
help and support in creating such a lovely day for her have been invaluable and she would have had such an enjoyable day.

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Review from D W (Niece of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and always speaking when I visit - which is 4-5 times a week.
You have a very good activity team always doing something but it is very noticeable when they are on holiday, that nothing seems to be planned. It can be long days for some of the residents when having to
find something themselves to do.

Reply from Alison Geddes, Marketing Administrator at Barchester Maple Leaf Lodge Care Home

Thank you for your positive comments about our home, it is wonderful to hear that you find our team to be “very friendly” and that you’d recommend Avery Lodge to others. Our Magic Moments Club provides an array of fun activities and outings to suit a range of interests. Following recent recruitment to our activity team, we have reviewed our rota and now have 7-day coverage for our activities. Thanks again for taking the time to review us, it is through a feedback process that we can further improve the service we provide.


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Review from Maureen G (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents arrived at Avery Lodge Grantham in September 2018 and were made to feel most welcome. The facilities are bright and clean. The majority of staff are extremely helpful and friendly and the Manager is always approachable and willing to listen to any concerns. Overall the food is very good although
some dietary requirements initially met are sometimes forgotten. Overall I am extremely pleased with their care and can see they are looking at ways to improve their service including a variety of activities. Thank you Avery!

Reply from Adele Hawkins, Home Manager at Barchester Maple Leaf Lodge Care Home

Thank you for your lovely comments about our home, it is great to hear how happy you are with the care your parents are receiving at Avery Lodge. We take pride in the service that we offer, including our dining experience, so we are pleased that you find the food to be "very good" and we apologise for any occasions that dietary requirements have been missed. We track residents dietary requirements using ‘food passports’ which detail requirements, likes and dislikes. We have recently re-visited all of our food passports and have also purchased new menu boards which are located in the dining room and detail all elements of the meal, so that residents, where able to, can choose their own meat, vegetables and condiments. We hold monthly food committee meetings and conduct a ‘you said, we did’ where all aspects of food and service delivery can be discussed - all residents are invited to this.


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Review from Bernard A (Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, six months ago received a very warm welcome from staff/management. Have received very good service. The meals are 85% excellent and taste. The other 15% are sometimes very basic.
The home is kept clean, light and airy.
The staff are very attentive to our needs.

Reply from Alison Geddes, Marketing Administrator at Barchester Maple Leaf Lodge Care Home

Thank you for your positive comments about our home, it is great to hear that you'd recommend Avery Lodge to others. We pride ourselves on the service we provide, which includes our dining experience, and we offer a varied menu to suit a range of preferences. Feel free to pop in and see the Home Manager for a chat at your earliest convenience so we can make sure there are plenty of dishes on the menu which you will enjoy.


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Review from Elizabeth T (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most impressed with the tremendous backup support in helping mum settle.
A very turbulent time in mum adjusting but the carers have so helped us all. Bless you, all.

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Review from H W (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff care, pleasant and patient with a strong character. Small turnover of staff ensures continuity of care.
Food- plentiful and available when residents request it.
Avery Lodge has given the family reassurance that they do not need to get stressed about resident's care.

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Review from G W (Son-in-law of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive staff and well run.

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Review from Derek L (Husband of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Avery Lodge on 9/04/2018 and has settled in remarkably well. The staff show a high standard of professionalism in a very caring family environment. There is a warm, friendly atmosphere - calm and respectful.
My wife has dementia and the staff, without exception, demonstrate patience
and tolerance in trying circumstances.
The whole family has been greatly impressed by the standards of Avery Lodge.
I am happy that my wife is in such good hands.

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Review from W R (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother (91) was assessed as being suitable for this establishment, being high dependent. During her stay, she slipped as the staff were putting to bed. No doctor was called and it was 4 days later before we found out her leg was broken. We received no assistance from Avery Lodge management on this
and as a result, she was admitted to NHS hospital and did not return. Due to the lack of responsible care during the above episode, I cannot recommend this establishment.

Reply from Rebekah Saint, Marketing Executive at Barchester Maple Leaf Lodge Care Home

Thank you for your review, we appreciate your feedback. We pride ourselves on our high standard of care and I am sorry you feel this has not been met. We take your feedback very seriously and your comments have now been passed on to the home and an investigation has been opened at home level. As always we have an open door policy and home manager, Tina Boot, would be happy to discuss the issue with you further at your earliest convenience.


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Review from B T (Son of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has lived at a care home in the North East since July but checked into this care home in January on a trial basis in the hope that she would move in permanently and be closer to me. However, after a week I took her out as I found the home unsatisfactory. I experienced problems with:
Failing
to dispense medication correctly,
Two members of staff being unpleasant towards me, and one towards my mother,
A member of staff being verbally aggressive towards another resident,
Failing to offer a choice of food and providing food which was unsuitable,
Her juice jug and glass not being replaced – had not been done by 4.30pm on one day,
Her bed not being made.
This care home gives the impression of being a lovely care home and some members of staff are very pleasant and hardworking. However, due to the above problems I could not leave her there, and I returned her to her previous home where I know she is treated with respect and dignity, her medication is dispensed correctly and she is fed well.

Reply from Tina Boot, Home Manager at Barchester Maple Leaf Lodge Care Home

I have fully investigated the issues and spoken to all of the team that works on Kensington.
Our protocol is to dispense medication in room order and have several residents that all need their medication at the same time and we do our utmost to ensure that it is administered as near to the time required as possible.


I have addressed all team members that work on Kensington and they are fully aware of the behaviour that is expected of them and as a result of your feedback have organised customer service training for some team members.


With regards to food, each time a resident is admitted they will complete a ‘food passport’, which will outline their food and beverage preferences and dislikes. We aim to meet the nutritional preferences of all residents by offering a combination of both traditional and current menu choices.


In addition, as part of the Care Assistant’s daily routine, they are allocated rooms to check. Due to no day being the same within the home, some days we are unable to complete room checks in the morning. This may have been the reason for the oversight of the water jug and unmade bed, I apologise for the inconvenience.


Please be assured that we take all concerns very seriously and endeavour to improve the service we offer as a result. If you have any further concerns, please do not hesitate to contact me.


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Review from Timothy E (Son of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy my mother is in a safe and comfortable place. Would like to see rooms a little better furnished. There is also a strange aroma which I would like to see addressed. Staff are fantastic and cheery and very helpful.

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Review from James C (Grandson of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place to retire to, extremely nice staff and pleasant to talk to. Highly recommend.

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Review from Elizabeth M (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was not initially well-disposed to going into a home and it was traumatic for her and us.
She was initially on the dementia ward and was very well cared for but felt 'overwhelmed' by the 'busyness' there.
We asked for her to be moved to the ground floor as soon as a room came up.
This
happened after a few months and she is now much more content.
We really appreciate the kind, caring environment Avery Lodge provides.

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Review from Kay B (Wife of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the staff enough, informed me about what was going on with my husband, explained certain issues. They're not only looking after my husband but they support me as well. Lovely lovely people. I know he is being well looked after.

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Review from Sue R (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In recent years 3 family members have been resident at Avery Lodge. The quality of care received has been exceptional. The home is attractive and well maintained but it is the dedication of the staff that makes this home outstanding. Residents are treated with dignity, respect and kindness. Staff are
warm and friendly. Visitors are always made welcome when just visiting or joining in with activities.
Staff, whatever their role in the home, take the time to get to know the residents, chatting and having a laugh with them as well as doing their job and meeting residents' needs.
As relatives, the staff have supported us through difficult times with professionalism, compassion and kindness.
Queries or concerns have been swiftly addressed.
As a family, we would like the staff to know we are so grateful for their dedication. You are an exceptional care home and we feel lucky and privileged to have had family members cared for by you.
Thank you from the bottom of our hearts.

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Review from Fraser A (Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avery Lodge name clearly shown from the main road; gated, railed pedestrian path to entrance- automatic doorway. Vestibule/reception well staffed by smartly uniformed staff pleasantly welcoming bright people - extremely helpful. I was pleased with my accommodation - clean and tidy with good lighting
and view of well kept and laid out gardens. En-suite area safely railed and alarms available - dining room tables cleanly set up, cutlery napkin wrapped. Meal attractively plated and well served by a happy team of staff. Truly "welcome home".

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Review from Emma A (Niece of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty is a resident of Avery Lodge and I couldn't wish for a better place for her.
She loves it there.
The staff are amazing and the activities they hold are the best.
When I visit her she has always got something to tell me and the places she has been, it's lovely to hear.

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Review from Beryl B (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my father I could not wish for better care. They are well looked after, fed and entertained, nobody is ignored, they all join in. Lovely atmosphere.

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Review from Sarah M (Daughter-in-law of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas carol evening. Wonderful evening! Great atmosphere. Lovely food. Enjoyed by everyone. Thank you :)

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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Barchester Maple Leaf Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Barchester Maple Leaf Lodge Care Home is calculated as follows: ( (274 Excellents x 5) + (84 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 370 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Maple Leaf Lodge Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (12)

Kerry

Kerry Angeloni

Job Title: Senior General Manager

Joined: 2017

Hello, I am Kerry, General Manager at Maple Leaf Lodge. I joined Barchester in 2017 and am an experienced member of the regional leadership team.


I have management qualifications and many years experience of in managing care homes before coming to Barchester. I enjoy building relationships with residents and their families, responding to individual care needs and reassuring relatives that their loved one is in good hands at Maple Leaf Lodge.


I believe it is also vital for me to build good working relationships with all team members at our home, making sure they feel confident and supported in their roles. I like to guide staff by setting an example of how to provide care and support with the utmost dignity.


On a daily basis, I seek to enrich residents' lives by making sure we offer a choice of activities, conversation and entertainment.


Emma

Emma Cooper

Job Title: Deputy Manager

Joined: 2015

Hi, My Name is Emma and I am Deputy Manager here at Maple Leaf. I have been here since 2015 and love every aspect of my job. I am very passionate about my job and love to know that every day I come into work I try my best to impact positively the resident's well-being. Knowing that even the smallest of things such as a quick hello or a smile can improve their day greatly.


Hattie

Hattie Bridge

Job Title: Administrator

Joined: 2013

Hi, I’m Hattie and my job role is the home administrator. I have worked at Maple Leaf since 2013. I enjoy many aspects of my job but the main one is interacting with the lovely residents we have here in the home. I hope to make their day a little brighter somehow.


Courtney

Courtney Doncaster

Job Title: Activities Coordinator

Joined: 2018

My name is Courtney and I am proud to be the Activities Coordinator for Maple Leaf Lodge.


I have worked at Maple Leaf since 2018 and I started as a night career before taking the opportunity to lead the activities team. I always aim to give residents the best possible experience by creating an active living programme for each resident, which encourages mobility, social contact, independence and fun. Each and every person can thrive and live to their full potential with no day ever being the same.


Andrew

Andrew Neave

Job Title: Head Chef

Joined: 2009

I have worked at Maple Leaf Lodge since we first opened in 2009. I started as a kitchen assistant and worked my way up to Head Chef. I enjoy creating menus with the resident's input from our monthly meetings. The residents are always welcome in my kitchen and appreciate any of their feedback.


Carole

Carole Doncaster

Job Title: Head Housekeeper

Joined: 2021

I have worked at Maple Leaf since June 2021 as the Head Housekeeper. I enjoy being a part of the Barchester team.


The aspect I enjoy most about my job is being able to interact with different residents whilst I am keeping their homes nice and clean.


Mick

Mick Cant

Job Title: Head of Maintenance

Joined: 2014

Having started as a maintenance assistant in 2014, I am now the Head of Maintenance for our lovely Care Home. I enjoy working for Barchester and I am proud to represent the values they promote.


Michelle

Michelle Coleman

Job Title: Senior Care Assistant

Joined: 2017

I am a Senior Care Assistant here at Maple Leaf Lodge and have worked here since 2017. It is important to me that each individual resident gets the care and support they need.


Clare

Clare Smith

Job Title: Senior Care Assistant

Joined: 2015

I have worked at Maple Leaf Lodge since 2015. I am one of the Senior Care Assistants at Maple Leaf. I am passionate about giving high-quality care to our residents and supporting staff members.


Connor

Connor Arnold

Job Title: Chef

Joined: 2016

I have worked at Maple Leaf Lodge since 2016. I ensure each resident enjoys tasty and nutritious foods. I enjoy listening to what the residents comment on in our monthly resident meeting.


Sharon

Sharon Humphreys

Job Title: Hostess

Joined: 2022

Sharon is a lively person who spreads happiness within the home with her naturally caring nature. She takes the time to get to know each resident and have a chat.


Molly

Molly Ellis

Job Title: Admin Assistant

Joined: 2013

Hi, my name is Molly and I am the admin assistant at Maple Leaf Lodge. I have worked in the home since 2013 and I have worked in all departments. I enjoy working here because I like making the residents' lives enjoyable.