Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.8 137 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.

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Care Provided by Romford Nursing Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 114 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Madalina Ilie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (114)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Romford Nursing Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,550

  • *All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Meadows Nursing Community fees start from £1,550.00 per week.
  • (these prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Romford Nursing Care Centre Reviews (137)

Total of 137, showing 1-20
9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.796) out of 10, based on 46 reviews in the last 2 years. Over all time Romford Nursing Care Centre has 137 reviews.

Overall Experience

  • 85
  • 46
  • 6
  • 0
  • 0

Date Published

137
8
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Review from Debra S (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Romford Care Home for the last 12 months.
I am more than happy with the care and attention she is given there.
I have no complaints.
The staff are helpful, kind and friendly with the residents and family.
I have thought about moving mum to be nearer where I live but as she
is so well cared for I have decided to leave her as she is happy and content there.

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Review from Wendy F (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad only has been in Romford Nursing Care Centre since Christmas my dad has vascular dementia .The staff here are amazing.Dad has settled in so well,it's like home from home.Dad is always clean dressed and freshly shaven every day .We as a family do not regret the hard decision of rehousing dad here,we
are so pleased with the care provided.Entertainment staff are wonderful always a smile on there face always something going on singing dancing etc .We would like to take this opportunity to thank all the staff .

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Review from Linda B (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Romford Care Home and I have to say she is well looked after. I feel happy about her being there and most importantly she likes it there. The staff are great and it's very welcoming when you walk through the door. I would recommend this care home to anyone who is having to choose a care
home for a loved one.

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Review from Paul M (Nephew of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management are easy to talk to and the staff are friendly. The biggest compliment I can give is that we have complete trust in the nurses, and all employees there, to look after, and do what's best, for my aunt.

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Review from Linda D (Sister of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been treated with respect. If I had any worries about my brother I would always be listened to and worries about my brother would be dealt with. The staff and management are very friendly they always say hello and always tell me how my brother has been. They answer any questions I ask
about my brother, overall it is quite a nice home. The activities are very good and the ladies who organise the activities are excellent.

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Review from Tracey F (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent a lovely day at the Christmas Market which was well attended and great fun. I love coming to see My Mum at the Care home she is so happy and content. Thank you to everyone involved in her care and Merry Christmas everyone!

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Review from Robert H (Son of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely well run with very good communications. All the staff are approachable and caring. In the short time Mum has been here she has settled very quickly. There have also been a number of good activities to keep the residents entertained.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you so much for your lovely feedback, I will share this with my team.


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Review from Chris A (Brother of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my sister has been in the home, she has received the up most care and attention. She has dementia and can be very awkward at times, I find the staff very caring. I have medical problems myself and find it very hard to visit, but staff keep me informed all the time, I know my sister is safe and
cared for.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. We will pass this on to the team.


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Review from Bill R (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my father entering Romford Care Home, we reviewed several before making our choice, and we have been delighted with the way in which Romford Nursing Care Centre delivers on its promises. The level of patient care and attention is excellent, all of the staff go out of their way to help the residents,
and the facilities overall are really good.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you for such a lovely review, my team will be delighted to read your feedback.


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Review from Debbie S (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in almost a year and I cannot fault her care and the kindness of the staff. She has dementia and can be difficult at times by not eating and showering but they have done their best to help her. Also, the cleanliness of the home is excellent. Plus the entertainment they do. The food always
looks good too. I can give 10 out of 10 for everything. Thank you.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you Debbie for your lovely feedback, I will share this with my team who will be very pleased to read your review.


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Review from Amy O (Daughter of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since May, the staff is always very helpful and helps Mum if needed. Rooms are always clean and tidy maintenance man is lovely, any job small or big, it is done. Mum has settled in lovely. Thank you to the staff for all the effort.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you Amy for your lovely feedback, I will share this with my team who will really appreciate it.


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Review from A F (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has resided at Romford Care Home she has received the utmost of care. Every single staff member has all the residents well being at the forefront. Mum has settled in. She seems happy and content and has made herself at home there. The staff also make relatives and all visitors welcome.
I
am kept updated on any health issues that Mum may be experiencing and I would definitely recommend Romford Care Home for a loved one.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you for your lovely feedback, I will share this with my team who will really appreciate your kind words.


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Review from Graham C (Friend of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the staff. Always so enthusiastic, happy and hardworking. I'm certain they brighten the lives of all the residents and their families. The entertainment is regular and interactive, all the staff join in and it is always friendly and cheerful.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you Graham for your lovely feedback, we will share this with the team.


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Review from Hayley S (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently moved into Romford Care Home, and so far, we are extremely happy overall. The bedroom is beautifully decorated and cleaned to a high standard. The care staff have looked after my father well and seen to all his care needs. The community nurse has been especially attentive and kept
a special eye on my father's diabetes/sugar levels and acted swiftly when needed. I couldn't wish for him to be in a better care home.

Reply from Mark Chakravarti, General Manager at Romford Nursing Care Centre

Thank you for such a lovely review; we will share this with my team.


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Review from Bernie N (Husband of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are wonderful. My wife has dementia and the staff are very patient with her. The home is spacious with lovely bedrooms which are bright and airy. Main thing for us is safety. My wife's dementia led to her wandering whilst being cared for at home. The care home gives us the peace of
mind that she can walk in a secure place. Only minor criticism is chef has left, so there is a current dip in quality and timing of meals, which I'm assured the care home are aware of and will sort.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. The team works hard to deliver a high standard of care and it's lovely to be able to pass feedback to them so they can see the difference they make.


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Review from Sandra S (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Romford Care Home for 7 years with severe dementia. She always looks clean, neat and well-cared for whenever I visit. She has now reached 100 years old and this should reflect the amazing care and attention she is receiving. I would certainly recommend dementia patients consider
this nursing home. Thank you to all the staff for their patience and understanding.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave your views. It's so important for us to get feedback to pass on to the team and also for future care seekers to be able to read reviews on what it is really like to be supported in our home.


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Review from E H (Sister-in-law of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager we spoke to initially explained everything at what has been an extremely difficult time which we are very grateful for. The staff were very helpful and quickly arranged for my relative to enter the care home from the hospital. They have tried their best to make her feel welcome and at ease
in their care.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review and for your kind words.


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Review from B B (Husband of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here for two years, in every way it meets my expectations, the room is very clean with an en-suite, very clean as are common areas, a very safe environment. Food is plentiful and varied, served in a pleasant dining room, numerous snacks are also available during the day, and great emphasis
is put on hydration. The lounge area is large and bright, with comfortable seating for residents and guests, as a visitor I feel so comfortable, the main large lounge where events are held is on the lower level, this week was a VE Day party celebration, and today we had a singer in the garden, the garden is very large and is an oasis of calm peace and tranquillity’s, so many happy faces, the activities team work very hard to provide a stimulating enjoyable activities programme being both fun and jolly. To summarise the care home has gone from strength to strength, and I am very pleased that my wife is loved and looked after in a very loving caring environment.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a review and for your kind words. It's always lovely to be able to pass such lovely feedback to the team and also to future families.


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Review from Malcolm G (Son-in-law of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Romford Care Home in December due to dementia progressing. As a family, we knew it was the right decision but were concerned that she would be unhappy, but she settled in very quickly. I think this was due to the friendly and homely environment from other residents and staff,
and the modern design, and decorations/furniture. Nothing is ever perfect, and we have had some issues with laundry going missing, but overall we are very happy. I must also say that social services have been excellent.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a response and for your kind words.


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Review from Kim C (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be friendly and approachable, much needed in these difficult times, and mindful of the needs of my father, who is fast approaching 98 years old.
My dad's room and communal areas are all clean and comfortable.
When I've been at the centre during lunch etc the food is hot,
of good quality and plentiful.

Reply from Sia Lebbie, Marketing Executive at Romford Nursing Care Centre

We greatly appreciate your kind words and are pleased to hear that you find our staff to be friendly and approachable at a time when it is most needed. It is important to us that we provide a supportive and understanding environment for residents and their families. We appreciate your trust in our services and are grateful for the opportunity to care for your father.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Romford Nursing Care Centre is calculated as follows: ( (432 Excellents x 5) + (95 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 534 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.


Tracy

Tracy Smith

Job Title: Business Development Manager – South

Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.


Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator

Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.


Jade

Jade Broderick

Job Title: Ancillary Manager

Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.


Frequently Asked Questions about Romford Nursing Care Centre

What types of Care is Romford Nursing Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Romford Nursing Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Romford Nursing Care Centre have?

There are 114 Single Rooms.

What are the Facilities & Services at Romford Nursing Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Romford Nursing Care Centre to the centre of Romford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.