Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.8 137 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.

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Care Provided by Romford Nursing Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 114 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Madalina Ilie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (114)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Romford Nursing Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,550

  • *All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Meadows Nursing Community fees start from £1,550.00 per week.
  • (these prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Romford Nursing Care Centre Reviews (137)

Total of 137, showing 21-40
9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.796) out of 10, based on 46 reviews in the last 2 years. Over all time Romford Nursing Care Centre has 137 reviews.

Overall Experience

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  • 46
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Review from John B (Brother of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved from a residential home, Romford Care Home, in December. The level of care and concern by staff and management is excellent.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review.


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Review from S L (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant care home.
Clean bedrooms and ensuite.
Staff are very friendly.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review.


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Review from Chantelle G (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Romford Care Centre since July 2023 - he really has begun to feel at home and the care he receives has been amazing. The caregivers really do go out of their way to meet his expectations and make him feel at ease with the change in his health and being unable to care for himself at
times. When his health declines occasionally due to his condition, the caregivers and nurses are always quick to identify his issue and raise the appropriate assistance to help him. Having cared for my Dad on my own for the last 3 years, I know he's not the easiest at times and they take it in their stride and his grumbles do not sway anyone from giving him the best of care.
I personally feel like family, and when I've found times have been tough for me and my own mental health has been wavering, I've been wrapped up in their arms and comforted and reassured.
I cannot recommend Romford Care Centre any more.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave a review and also for your kind words. It is our pleasure to be able to support both Dad and yourself.


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Review from Christine O (Sister-in-law of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law has been in the Romford Care Home for a few weeks now, and is settling in well.
She is in for respite care, but is considering to stay on permanently in the future.
The staff have all been very helpful and understanding l, this is a new venture for us all, so are feeling our way.
They
have answered all her needs and questions so far.
She has not told us of any major issues, just settling in questions and problems, which were addressed.
We are happy with her care, as she is, so would recommend the home.

Reply from Sia Lebbie, Marketing Executive at Romford Nursing Care Centre

Thank you for sharing your positive experience with Romford Care Home. We're delighted to hear that your sister-in-law is settling in well during her respite care. It's wonderful to know that the staff has been helpful, understanding, and responsive to both her needs and questions. We appreciate your transparency about the settling-in questions and problems, and we're glad to hear that they have been addressed promptly. Your sister-in-law's comfort and well-being are our top priorities, and we're committed to ensuring that she feels at home and supported.
Thank you for recommending our home.


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Review from I C (Husband of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Romford Care Home for over a year now, receiving 24 hour care.
Over that year, her care has been exemplary; both the day and night staff are excellent, and having a regular staff base that is familiar with my wife's needs (and foibles) is priceless.
Would I recommend the care home?
Without a shadow of a doubt. The residents are always the top priority and treated as you would a family member.
Keep up the good work, and thank you for the care, consideration and friendship that all the staff give to my wife and myself.

Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for taking the time to leave such a thoughtful review about our home. We're so pleased to hear about your experience and will ensure we hand this over to the team.


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Review from C A (Stepdaughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would especially like to thank the customer relations manager for making the transition from home to home so smooth. She was so efficient, kind and supportive in the helping of everything to accommodate our stepdad into the home, which I can say was not easy on the day. She and the staff were exemplary.
From the moment me and my sister met with her, we felt confident and comfortable in all she was doing for us, which goes a long way these days. She and the team on the day were brilliant and so patient and kind with us so a massive thank you for that from us both. Keep doing what you’re doing, and don’t leave!

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. The whole team strives to make the difficult transition as easy as possible, not only for those who are coming to stay with us but also for their families. It's heart-warming to hear such lovely feedback and to know that in some way we have been able to make your stepdad's journey into care smooth and welcoming.


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Review from T P (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident now for over a year. From the time of my first meeting with the manager, I felt at ease knowing that he would be well cared for. I cannot recommend this care home enough, the carers and staff are outstanding and the attention to detail for each resident is to be acknowledged
and applauded. The staff and carers always put the residents first, beyond anything else. This home is the resident's home and whenever you visit, you receive a warm welcome and are treated as part of the family.
I would have no hesitation in recommending Romford Care Home if you wish your loved one to be treated with the utmost care and respect they deserve. Also giving you the peace of mind they are happy and safe.
Thank you all at Romford Care Home for your professionalism and care shown to my father.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your kind review and feedback. The team at Romford Care Home really appreciate hearing from loved ones and families.


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Review from J B (Wife of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Romford Care Home for almost three years.
My family and I have always been very happy with his care.
My husband's Alzheimer's is deteriorating quite rapidly recently, but we're happy knowing he is well cared for, well fed and clean, as is the home too.
My husband's
behaviour can be challenging at times, but he's always treated with patience and respect. The carers are wonderful, very caring. Always available to talk to us. We couldn't wish for better.
The activity programme is excellent, although my husband doesn't wish to participate very often.
There is always something going on at the home for residents and relatives to enjoy.
I would have no hesitation in recommending this place of care for loved ones.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave your views. It's so important for us to get feedback to pass on to the team and also for future care seekers to be able to read reviews on what it is really like to be supported in our home.


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Review from Hilary K (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Romford Care Home to anyone. When we needed somewhere for both my parents to go they were the only home prepared to let them stay together. They moved an extra bed into the room so they could stay close to each other. When Mum passed. Dad stayed as he has dementia. He is very happy.
The staff are amazing they spend time talking to, as well as caring for him. There are so many activities arranged for the residents it’s like one big family.

Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you so much for your lovely review, it means so much to us when we hear this type of feedback. The residents, family and loved ones are at the heart of Romford, we will pass on your review to the team.


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Review from Katy M (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Romford Care Home for all the help and kindness they have provided my stepmother will her well-being and dementia. She is a permanent resident and has been for over 12 months. The staff are amazing and I’m so grateful she is well cared for.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave a review for Romford Care Home. All of the team at the home are dedicated to providing the highest standard of care and lifestyle for those who live at the home. It is wonderful to hear about your experience and we will pass your feedback on to the team.


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Review from Laura G (Daughter-in-law of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had my mum-in-law there since April due to the decline in her dementia (and it no longer being safe for her to live at home with us). We had visited a number of facilities in the area but ultimately felt the most comfortable with her being here. We have been very happy with the quality of her
care and never have to worry as we know she is in the best hands.
We know she is not always the easiest to deal with (due to dementia/behavioural changes), but the carers always treat her well and treat her with respect. They even manage to find a sense of humour when she is being naughty- this is not always easy to do.
She is now starting to settle in and enjoying the many activities held daily. They really went out of their way to make her feel special on her birthday, which she thoroughly enjoyed. She also always mentions how much she enjoys the food (which is saying a lot since she was a very picky and difficult eater at home).
I am running out of room, but thank you, Romford Care Home!

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave such lovely feedback. The team are dedicated to providing a high standard of care, and we're so happy to hear this has been your experience of the home.


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Review from Terry E (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been a resident at the care home for two years. I have seen a steady decline in her during this period and more so over the past six months. As she is 98 years of age, I can understand that this is an unfortunate part of life. The staff at the care home have always been available to answer
any questions that I’ve asked regarding Mum’s health and well-being. Mum is bedridden at this moment in time and more often than not, she is asleep when we visit. Because of this current situation, the care staff have to feed Mum, which I appreciate the time that is spent doing this for her. Mum has always seemed happy and settled in the care home, which I must commend on the cleanliness throughout, the friendliness of management and staff alike and the quality of the food.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave a review and we're happy to hear about your experience of Romford Care Home.


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Review from Tina F (Daughter of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very friendly. The nursing and care staff are approachable and respectful of residents' caring needs. There are obvious issues in catering at the moment but everyone is doing there best to continue the provision of good quality food, although the delays in delivering the food sometimes
affects its heat.

Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for taking the time to leave a review for Romford Care Home. We appreciate all feedback and we'll ensure it is given to the team at the home.


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Review from Jacqui S (Niece of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old aunt has been at the Romford Care Home for the last fifteen months. I would recommend the Romford Care Home for a number of reasons. Firstly, the care that residents receive is second to none. My aunt has been in a couple of homes for respite care in the past and they do not come close.
The meals, staff and facilities are really excellent, as is the cleanliness. We visit very regularly and never once has there been any type of red flag for us to worry about. The management team and all of their well chosen staff are so approachable and caring - it is a very nice atmosphere. Thank you everyone at Romford Care Home.

Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for taking the time to leave a review for Romford Care Home. All of the team at the home are dedicated to providing the highest standard of care and lifestyle for those who live at the home. It is wonderful to hear about your experience and we will pass your feedback on to the team.


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Review from Michelle H (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for the staff are very understanding of my mother's needs. Always respect her and listen to her when she talks. The care home is always very clean and welcoming also the staff always listen to me when I ask about my mother. I feel relaxed knowing my mother is in safe hands
and in a very good environment. I’m very happy and have no complaints.

Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for taking the time to leave review a review for Romford Care Home, we are happy to hear about your positive experience of the home.


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Review from Lesley B (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has spent over seven weeks in Romford Care Home. Mum was so well looked after, I cannot fault management or staff, everyone was so caring. My mother was very well-fed, all aspects of personal hygiene met and she was very safe and happy.
I would recommend Romford Care Home to anyone looking for
a loving, clean and safe care home for their nearest and dearest.

Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for taking the time to leave a review and we're happy to hear about your experience of Romford Care Home.


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Review from K H (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Romford Care Home since March 2023. When she first moved in she was bedbound and not eating but with the care and patience of the lovely staff she can now walk, with assistance, and is eating a variety of foods. Myself and my family are always made welcome and I feel that
I have made many friends at the home, both staff and other residents. I would highly recommend this home to anyone looking for residential care for a loved one.

Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

We very much appreciate and would like to thank you for taking the time to leave such a lovely review about Romford Care Home. The team are dedicated to providing a high standard of care and we're so happy to hear this has been your experience of the home.


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Review from Shabinah O (Sister of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Romford Care Home for about seven months now. I am very grateful for the care he receives here. The staff are kind, caring and friendly and take care of all his needs. My brother is not the easiest of people to care for, but despite this he is well cared for. I would
recommend this care home to anyone looking for care for their loved ones.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. It is our pleasure to be able to support your brother.


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Review from Frederick S (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is 100 years old, she is both almost deaf and blind. In our visits we have observed the care she has been given and we are happy with our observations. There are odd times when staff shortages cause minor concerns but overall the care is good.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave your views. It's so important for us to get feedback to pass on to the team and also for future care seekers to be able to read reviews on what it is really like to be supported in our home.


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Review from J F (Niece of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved in from the hospital. He was a bit apprehensive at first but settled in well. Staff are very nice and caring - anything arising they sort out quickly. Happ environment, good food and enjoys the company of all.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. It's always lovely to be able to share such views with the team.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Romford Nursing Care Centre is calculated as follows: ( (432 Excellents x 5) + (95 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 534 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.


Tracy

Tracy Smith

Job Title: Business Development Manager – South

Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.


Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator

Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.


Jade

Jade Broderick

Job Title: Ancillary Manager

Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.