Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.8 137 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.

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Care Provided by Romford Nursing Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 114 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Madalina Ilie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (114)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Romford Nursing Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,550

  • *All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Meadows Nursing Community fees start from £1,550.00 per week.
  • (these prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Romford Nursing Care Centre Reviews (137)

Total of 137, showing 41-60
9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.796) out of 10, based on 46 reviews in the last 2 years. Over all time Romford Nursing Care Centre has 137 reviews.

Overall Experience

  • 85
  • 46
  • 6
  • 0
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Date Published

137
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Review from T M (Stepson of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care for my step dad, he is very happy here.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much. It's our pleasure to be able offer our support.


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Review from Alan D (Brother of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service. My brother was in a bad state of health, he had ongoing health and care problems. But, within weeks he was back to how we know him, all due to your expert care and attention to details and his needs. One carer was a real asset to your care home. From the first time I met her and
on every visit she was so helpful, with a smile on her face. She even stayed and help me with my brother long after she should have finished work. Brilliant. When she was not there, the other woman was just as good. Please keep up the good work.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you. It's lovely to receive such positive feedback and to know that all of the hard work from the team and everyone at the home doesn't go unnoticed.


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Review from John S (Husband of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, from handymen to the managers, every one of the staff are excellent. Please keep it up.

Reply from Abigail Draper, Customer Relations Team at Romford Nursing Care Centre

Thank you for your kind review and feedback. The team at Romford Care Home really appreciate hearing from loved ones and families.


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Review from S W (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We did our research and selected Romford Care Home for Mum, following a severe stroke requiring her to have constant medical care. Mum spent five months in their care before she died. I would absolutely recommend Romford Care Home and the staff to anyone looking for an establishment to care for a loved
one. All the staff, from the managers, nurses, carers and support staff, showed a level of care and respect for those in their care, which in today’s world was well above what I had anticipated. The carers went above and beyond to make sure Mum was comfortable and in Mum’s last few days, she was not left alone and was treated with a level of dignity that simply would not be available in a hospital setting. I cannot recommend the staff highly enough.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a review and for your kind words, which we will pass on to the team. It was our pleasure to be able to support both Mum and yourself over the last few months.


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Review from Michael W (Son of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Romford since August 2022 and we are happy with her general care. She s 99 and has dementia. The staff are always helpful.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you Michael for taking the time to leave us a review. It's a pleasure to support and care for your mum.


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Review from Robert C (Friend of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the coronation celebration at Romford Care Home from 1-4 pm. The staff were obliging, welcoming, happy and cheerful. The residents were relaxed and comfortable in their surroundings. They reacted and socialised to the very best if their abilities with all the staff. The singer who performed
from 2-4 pm was warmly welcomed and very enjoyed by all. The staff interacted with the residents and got everyone singing, dancing and engaged. The staff were very encouraging and were outstanding. A lovely afternoon, well done everyone.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. The team works very hard to make these kinds of event happen and it's so nice to be able to give them feedback on how much these events are enjoyed. We love being able to support not only the residents but family and friends as well, having such a hard-working team gives us that opportunity. We look forward to seeing you at our future events.


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Review from C V (Niece of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been pleased with the home in general, but we are not pleased with the washing, we are aware of the directives in place but no sooner we replace our aunt's clothes, they are ruined, with high-temperature washing, no, modern clothes should be washed at over 20 c 30 c or even 40 c we pay a great
deal of money for her care and feel that paying out for new clothes each month, in addition to hair shampoo, shower gel, tissues, deodorant, toothpaste, hairdressers, hand and feet care which all adds up to her care costs.
Since she has been at your home we have replaced five pairs of trousers, two hundred pairs of knickers, ten tops and several jumpers her last two only lasted three weeks, each time we come to visit her clothes are just thrown in the drawers or wardrobe when we have brought hangers in for clothes to be hung up. But we know her care has been good as she is happy and looking well.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. Laundry can be very challenging especially in such a large home. We will take this on board and discuss with the team how we can improve on these issues, and also address the need to potentially revisit training with regards how clothing should be presented in a room. I am be happy to discuss further how we can make suitable improvements anytime.


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Review from B S (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the home appears to be short-staffed, the staff are all so friendly, compassionate and caring. The varied menu always looks very appetising with good-sized portions. We have no concerns about Mum being looked after and cared for there.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us feedback. It's always good to hear what families views are so that we can continue to strive to offer the best care we can.


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Review from A C (Niece of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with how quickly my aunt has settled in and adopted her new home. I appreciate the regular posts on the social media site where the family and I can see my aunt's participation in activities. Moving my aunt into a care home was a big decision but it is reassuring to know she is being
well cared for 24/7. Now I can visit when I choose without the anxieties involved with being her main carer.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a review and for your kind words. It can be so hard to know if you have made the right decision, that's why we like to post lots of photos so that families can keep up to date with loved ones.


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Review from Tina W (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is clean and comfortable. The external garden area needs attention. I haven't seen any garden maintenance since I have been going there. The staff are friendly. Mum seems to enjoy the food. Mum needs mental stimulation and I sometimes feel that she isn't encouraged to join in the social
activities. They give her a list of activities, but as she has dementia she misses them. I would like someone to go in to get her. Overall, we are pleased with the care home and the staff are nice. Thank you.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a review.


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Review from M W (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Romford Care Home in February of 2022. The management team were very helpful, friendly and efficient from the point of enquiry to the day of Mum moving in. The home itself is furnished and decorated lovely. All of the team at Romford Care Home work hard, are caring and got to know
Mum very quickly. Any concerns or enquiries I've had the management have responded swiftly to ease those concerns. It's really important to mention the lifestyle coordinators - this is where our loved ones get their new social life - without these ladies, their life would be very different - meaningful activity is so important. So a nice comfortable home, good care, good food homemade and social calendar - there's nothing more to ask for is there.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your kind words, it's been a pleasure getting to know Mum and the family. Mum has very much enjoyed the time in the garden looking after 'Her' flowers and vegetable patch.


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Review from Doug J (Grandson of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All I can say is my grandfather (when he is awake) is very happy and interacts with the staff. If he ever asked if he would want to go anywhere else it's always a definite no!

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your review, it's a pleasure supporting your grandfather.


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Review from L M (Sister of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice. Well looked after. Very busy.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave us a review. It's always nice to be able to pass these comment back to the care team.


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Review from A C (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the friendliness of all the staff I've met - both before and since my dad moved to the home 3 months ago. They have worked hard to make him feel welcome. He is offered the chance to participate in activities if he wishes and we have appreciated everything that has been put in
place so far to give him individualised care and attention. The home gave him a lovely birthday recently which he and we really appreciated. The lifestyle coordinator provides daily posts on social media about what all the residents have been doing, together with photos and sometimes video clips. These help our family who live away from the area, to still feel connected to dad. I have been grateful that the staff have been willing to engage with any queries, questions or requests I have regarding my dad's care. The home environment is kept clean and tidy and my dad's room is spacious and in good repair. The staff work very hard to support my dad.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for your kind words. It's a pleasure to support your dad and we thoroughly enjoy listening to him play his keyboard. We also enjoy it that dad shares his Famileo Family Newsletter with us and talks about photos.


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Review from Jo G (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad has regained a lot of his confidence which was needed. The care home did not seem to know that the idea of coming to the home was to get help for him using his bag. Once the social worker came things improved and his confidence improved. He was very down before this and was saying he was suicidal.
Communication between social workers, the hospital, and the care home could have been better.

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Review from Karen I (Granddaughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with care my nan receives.
Nice to be able to see my nan again after so long.

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Review from June T (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very nice and accommodating.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for taking the time to leave us a review.


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Review from Lisa B (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided is excellent. Father's condition has improved during his stay. IPC precautions are outstanding.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you so much for your kind words. It's a pleasure to support Dad.


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Review from Roger B (Brother of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very helpful and made my sister's first few days at the care home feel at home and helped her to adjust to a new life with excellent support from the carers.

Reply from Tracy Smith, Customer Relations Manager at Romford Nursing Care Centre

Thank you for taking the time to leave your feedback. It was a pleasure to support your sister.


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Review from Patricia A (Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for your support and kindness shown to me during my short stay.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Romford Nursing Care Centre is calculated as follows: ( (432 Excellents x 5) + (95 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 534 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.


Tracy

Tracy Smith

Job Title: Business Development Manager – South

Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.


Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator

Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.


Jade

Jade Broderick

Job Title: Ancillary Manager

Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.