Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
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9.8 137 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.

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Care Provided by Romford Nursing Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 114 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Madalina Ilie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (114)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Romford Nursing Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,550

  • *All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Meadows Nursing Community fees start from £1,550.00 per week.
  • (these prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Romford Nursing Care Centre Reviews (137)

Total of 137, showing 101-120
9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.796) out of 10, based on 46 reviews in the last 2 years. Over all time Romford Nursing Care Centre has 137 reviews.

Overall Experience

  • 85
  • 46
  • 6
  • 0
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Date Published

137
8
18
46
91

Review from Barbara B (Cousin of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin appears to be looked after. He is kept clean and well-fed and appears to be content in his own way.

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Review from D C (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly and always helped when needed or asked. Always very caring and met all medical needs. Would highly recommend it to others.

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Review from Carol S (Wife of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amy's Park unit provides a pleasant family atmosphere which makes the residents and their families feel at home. The staff do a remarkable job of catering for so many differing needs. They seem "tuned in" to each individual's requirements and do their utmost to provide a special service for everyone.


Having spent many hours with my husband, who has been here for five months, I am certain that he is in good hands, even though staffing levels could sometimes be improved, which would greatly reduce the work-load of these dedicated people.


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Review from A K (Son of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, caring and considerate. My mum is 100 years old and needs a lot of care and the staff are terrific. Her room is clean, tidy and has a private toilet etc.

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Review from Peter J (Son-in-law of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is ideal for my mother-in-law, good food and care. The staff are very good. Nice and clean, well staffed.

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Review from A G (Son of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time dad arrived, he has been treated with kindness and understanding. It took him a while to get used to the staff and his surroundings but after a while, he settled down well.

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Review from Betty M (Respite Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that I received and would if need be, choose to stay again.

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Review from S B (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for looking after mum again.

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Review from Paul A (Son of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always nice and clean. Friendly staff, rooms are a good size. The accommodation always smells nice and the food looks good.

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Review from Andrew R (Son of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been treated with complete care and dignity. The staff are always cheerful, helpful and trying to help both mum, my dad and I. I would and have already recommended the care centre to others.

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Review from Marilyn V (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came in for respite, we were extremely pleased with his care and the conscientious staff.
He is happy here, also and we as a family are happy for him being here. We have now decided for him to be a permanent resident. It has taken a lot of weight off our minds that he is being looked after properly.

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Review from Pauline R (Wife of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred from a local to Romford Nursing Care Centre following a change in his behaviour. It was rather an emergency at the time. I returned from a much-needed respite to find that our circumstances had definitely improved for the better. Upon arrival, my husband cooperated with the
manager and nursing staff, received a high level of ongoing care and within weeks became much calmer and settled. The unit has a real 'family' atmosphere with plenty of laughter and interactions. After many years of requiring protective pads, my husband no longer uses these as by some miracle he now has control over his bladder and knows when to use the toilet!

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Review from Terry B (Son of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, most of the time, seems very happy. She likes the food. Staff are very understanding. Any issues are sorted quickly via the management.


All in all, a good care home.


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Review from Carol N (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has only been in the home for a week. All the staff are very kind and helpful.

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Review from H T (Son of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The rooms are spacious, as is the whole building. There is lots of light, with a relaxed feeling to the place. The staff are very friendly and seem efficient, and interact very well with the residents and visitors. The food seems good and the overall atmosphere is congenial. Some (minor) niggles; the
underside of the table that swings over the bed had sticky "deposits" on it. This was dealt with quickly when I pointed it out. The bed buzzer brought in was similarly dirty. I cleaned it. There were other small "deposits" here and there which I cleaned up. There has also been a conflict in some of the information given by different staff members, but we are getting this sorted out. On the whole, it's pretty good here. Thank you (my mum has been here for less than a week so far).

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Review from V Q (Partner of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff have been extremely helpful. The nursing care is very good. The residents are treated with dignity and looked after. Overall, it is really good value for money.

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Review from William H (Son of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mum has been in this home in June 2017, she has improved a lot in herself. The staff and carers are wonderful, she can chat with all the nurses and carers that help her. It really makes a difference that all the staff in the home, from the domestics, chefs, carers and everyone helps with what
mum can do to make her stay more enjoyable.

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Review from Jon (Son of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care for my dad. Staff are very pleasant and helpful rooms are very spacious and the residents make their rooms a home from home. There seems to be a lot of functions ie. fetes, bingo etc.


All in all, you seem to get an atmosphere of this care home. It is a lovely place to be

and I am more than pleased, as is my dad, which is the most important thing. Thanks to all staff for making our dad comfortable.

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Review from C J (Sister-in-law of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Only visited twice and so far all has been fairly satisfactory considering the difficult circumstances. The staff seem very obliging and friendly. Kitchen utensils and crockery a bit grubby.

Reply from Jackie Cridlin, Sales & Marketing Manager at Romford Nursing Care Centre

Hello Carolann, thank you very much for taking the time to send a review for Romford Care Centre and to inform you that new cutlery for the home had been delivered and now in use by our residents. If at any time you wish to discuss any observations you make while visiting our home, I would be delighted to meet with you to discuss further, my door is always open. With kind regards Celia Hardill, Regional Manager RCH Care.


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Review from Tina H (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Queen's hospital recommended this care home to me, as I needed to find a safe place for my mother to live and not too far away from me to travel to. I was most impressed. Staff are friendly and helpful and the home was very clean and the rooms are lovely. They have activities and outings.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Romford Nursing Care Centre is calculated as follows: ( (432 Excellents x 5) + (95 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 534 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.


Tracy

Tracy Smith

Job Title: Business Development Manager – South

Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.


Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator

Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.


Jade

Jade Broderick

Job Title: Ancillary Manager

Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.