Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW
Submit a Review
9.8 137 Reviews
  • Romford Nursing Care Centre, Romford
Romford Care Home is a vibrant and supportive environment that specialises in nursing and dementia care. Located in the heart of Romford, the home offers a range of services designed to enhance the quality of life for residents.

The dedicated team of nurses, carers, and support staff collaborate to provide tailored care that meets the unique needs of each resident, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Romford Care Home, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support. The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities.

Nutrition is also a key focus at Romford Care Home. The culinary team works closely with residents to understand their preferences and dietary needs, offering wholesome, freshly prepared meals that support overall health and wellbeing. The dining experience is relaxed and accommodating, with residents encouraged to enjoy their meals in settings that suit their comfort and mood.

The home’s facilities are designed to cater to the needs of residents. The calm, welcoming spaces include comfortable lounges, a cinema, sensory gardens, and activity rooms.
The activity programme is diverse and engaging, ranging from chair-based exercises and art therapy to themed events and local outings in the home's minibus. The aim is to ensure that residents remain active and engaged.

Romford Care Home is not just a place of care but a community where residents can enjoy a fulfilling lifestyle, ensuring that residents remain connected and supported in a compassionate and understanding environment.

Show Romford Nursing Care Centre on the Map

Care Provided by Romford Nursing Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 114 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Madalina Ilie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (114)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Romford Nursing Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,550

  • *All fee’s are based on a pre-admission assessment conducted by the team at Romford Care Home. Meadows Nursing Community fees start from £1,550.00 per week.
  • (these prices are only a guideline, please contact Romford Nursing Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Romford welcome visitors to Romford Care Home. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Romford Nursing Care Centre Reviews (137)

Total of 137, showing 121-137
9.8

Romford Nursing Care Centre has a Review Score of 9.8 (9.796) out of 10, based on 46 reviews in the last 2 years. Over all time Romford Nursing Care Centre has 137 reviews.

Overall Experience

  • 85
  • 46
  • 6
  • 0
  • 0

Date Published

137
8
18
46
91

Review from Hazel D (Daughter of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has really settled in the home, is always smiling, laughing and singing and that is all down to the very friendly and helpful staff. She loves them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole P (Daughter of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother in law has been at the home since February 2017. The home is kept beautifully clean and well presented. All of the staff are really friendly, well turned out and helpful. The hardest decision was having to put mother into a home but the transition was made smoother with the support of care home
staff. My mother in law is now settled and says she enjoys the entertainment in the home, she also says the food is of an excellent standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sara C (Daughter of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this care home which had a lovely large quiet room for mum and her belongings. Plenty of activities happening with great care, empathy and security. Impressed with the menu and choices offered in the dining room or in own room. Plenty of areas to socialise or opportunity for peace and
quiet. Garden could be nicer but pleasant enough in good weather. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol A (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found the care home to be clean and fresh smelling. The rooms always look clean and so is the bed linen. My mother seems happy, she is always clean and tidy.
The staff are very friendly and appear to look after each resident to their needs. I think sometimes more staff is needed on duty but
they all work very hard.


My mum doesn't eat very much but her condition is catered for on a daily basis.


I would be happy to recommend this care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C E (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager of Amy's Park and her team have made a very homely and welcoming floor, the bedrooms and eating TV area, it is just like being in your own home.
The staff are very caring and take their job very seriously.
The staff seem to go over and beyond their normal working hours.
They run a number
of daily activities which test and stretch the residents and stimulate the mind and work the body.
The hairdresser and nail bar help boost the feel good factor of the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vera G (Sister of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support to visitors is appreciated. Resident problems when I have been present have been prompt and sensitive. BIG THANK YOU. I was so glad to hear of the activities programme. The size of the rooms are generous and calming. Safety and security seem to be handled well. Many thanks for helping
my special sister.

Reply from Mike Higginson, COO at Romford Nursing Care Centre

Thank you very much for your kind review, Happy New year to you and your loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D A H (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited a number of homes prior to my mum's admission. We chose the home as it was very clean and welcoming and the residents were happy. Mum settled very quickly and has formed a good bond with the permanent staff. She is not keen on agency staff and finds they are not as efficient on the unit. Mum
feels safe and secure and tells me the staff are very kind to her. I am happy with her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine W (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be pleasant and helpful. My mum loves all the staff, she is always smiling and is very happy. She says that she feels very safe in her home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda R (Daughter of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The entertainment, activities and fun from Bingo to singing and dancing. It's all geared to the resident's needs. The activities coordinator who supplies most of what's going on is exceptional and gets on really well with the "inmates" as my Dad likes to call himself!

Reply from Mike Higginson, COO at Romford Nursing Care Centre

Thank you for your review I am pleased to see you Dad enjoys the activities with as he says the other "inmates"... I hope you both and your family have a wonderful Christmas, thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry F (Brother of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in the home for four weeks. In that period I have seen a major change in his confidence. He is communicating and joking with the staff and generally very much at home.
He is eating well and settled.
The staff are friendly and obviously taking an interest in the wellbeing of their
guests 5*

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert B (Son of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92 year old mother has "early stage" vascular dementia and requires 24/7 supervisory care. 12 months ago, we had to find a care home to share the responsibility of looking after her in unison with her "live-in" carer. Having visited several homes in the borough, the Romford Nursing Care Centre stood
out as by far the best fit for my mother's needs. She now looks forward to her time there, having made numerous friends. All the staff, from the management team to the carers and nurses have always been very professional, accommodating and they treat my mother with the dignity a lady of her age deserves. There are numerous activities, including painting, flower arranging, sensory pet visits, bingo and hairdressing. Her room is always clean and is very comfortable. We are extremely pleased with the choice we made and would not hesitate to recommend this home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Son of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found all aspects of the care home to be very good. The adjustment for us as a family was very tough but the care staff, cleaners, office staff and all people involved have helped us to make it as smooth as possible. We can come in at any time and the staff keep in touch with us and are available
for us.
Thanks to everyone for all that they do here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane D (Daughter of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that when the hospital said my mother needed 24 hour palliative care I chose Romford Nursing and Care Centre. Everyone is so kind and caring. A lovely atmosphere, very clean, large rooms. Lots of activities, hairdressing etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident here for one month and she has been shown nothing but kindness. The care she receives is very good and she really enjoyed the recent Halloween party (so did I). I can't wait for the Christmas festivities. The food is very good. I can ring anytime to see how she is. The home
is very clean. I am very happy that my lovely mum is being well taken care of.

Reply from Mike Higginson, Chief Operating Officer at Romford Nursing Care Centre

Dear Christine thank you so much for your positive review it is lovely when kind people take the time to appreciate what is good in care especially when sometimes there is so much negativity in the media as has appeared sadly this week again. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine K (Daughter of Resident) published on 13 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been in the Romford Nursing Care Home for a short while but to see the change in him is fantastic. He had previously spent some time in the hospital. He wasn't happy and began to shut down. He had spent a week earlier in the year in the care home and had settled in very nicely but
became unwell. No fault of the care home. After much negotiations with the home, hospital and social services because of outside problems, he is now back at the home which he had asked to go back to. He is very happy and is pleased to be back. The cleanliness is very good. The staff are wonderful and that's right across the board from caretaker to management. Nothing is too much trouble. He enjoys the food and has begun to put on weight. He has started to mix a little bit with other residents and is asked if he wants to get involved in some of the activities which are on offer. All in all, as long as he is happy we are very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol R (Daughter of Resident) published on 26 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I go regularly to see my mother 3 or 4 times a week. I'm satisfied with the care she receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam J (Wife of Resident) published on 18 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent 22 months on Manor Unit at The Romford Nursing Care Centre. During that time he had exemplary care and found all the staff to be kind, caring and extremely helpful. When my husband came out of hospital to spend his final weeks the care was first class. My husband went into hospital
without a pressure sore in sight but ten days in hospital saw him return with very bad lesions. Within a week of him being back, with the vigilant care he received we saw a massive improvement, some had actually healed entirely due to the excellent care he received from all the staff. I visited almost daily and was always made to feel welcome, the staff were kindness itself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Romford Nursing Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Romford Nursing Care Centre is calculated as follows: ( (432 Excellents x 5) + (95 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 534 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Romford Nursing Care Centre is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 114 registered maximum number of service users is 22.8, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Madalina

Madalina Ilie

Job Title: General Manager

Madalina began her journey in healthcare by training as a Registered Nurse in 2012. She entered the healthcare sector in 2015 as a Registered General Nurse, steadily progressing through leadership roles to become a senior manager. With a unique blend of hands-on nursing experience and managerial expertise, she brings a deep understanding of both clinical excellence and the importance of compassionate, person-centred care.
For Madalina, the most rewarding aspect of her role is the opportunity to make a positive change in residents’ well-being. She is passionate about delivering a holistic approach to care, ensuring that every resident receives not only high-quality clinical support but also the emotional and social engagement they deserve.
She believes Romford Care Home is special because of its whole-team approach to individual care. "We take great pride in providing wonderful care to all our residents. It’s a positive environment where we are all one big family, working together to offer the very best support."
With a strong commitment to excellence, a warm leadership style, a dedication to providing the highest standard of care and creating a nurturing home for residents and staff alike, Madalina is excited to lead Romford Care Home into its next chapter.


Tracy

Tracy Smith

Job Title: Business Development Manager – South

Joined: 2020

My role as RCH Care Homes Business Development Manager in the South is to support residents and families who are looking at moving in to a care environment.


I feel very strongly about being able to offer the best advice and guidance about the facilities and services within our homes.


No two journeys are the same and I pride myself on building a relationship with each prospective resident and their family. I feel privileged to be part of their journey and to have the opportunity to continue to support them throughout.


Every day is different, but I go home with a sense of pride that I have made a difference to the lives of our residents and their families


I live within a short distance of our homes with my husband and young son, which gives my strong links to our local communities.


Hayley

Hayley Sullivan

Job Title: Lifestyle Co-ordinator

Joined: 2020

I joined the Romford Care Home family in 2022 as a member of the Lifestyle Team. The part of my role that I am passionate about is supporting the residents and being instrumental in being able to provide meaningful, enjoyable, engaging and stimulating activities to all of residents.


I started working in the care sector at the age of 16 and was a Psychiatric Nurse for 8 years, I hold Stages 1 & 2 in British Sign Language which I enjoy using especially when I was working with young adults and children with learning disabilities. I have spent the last 6 years working within a childcare setting but felt it was time to come full circle and return to my true passion within residential care.


The best part of my daily routine is standing back and seeing the joy on the resident's faces and knowing that I have made a difference.


Jade

Jade Broderick

Job Title: Ancillary Manager

Joined: 2010

I started working at Romford Care Home when the home first opened 11 years ago as a Domestic Assistant. After 4 years, the opportunity came up to go for the Ancillary Managers position. I previously studied Health and Social Care at College so this has been a great opportunity to extend my knowledge.


I currently manage a team of 10, which includes 8 Domestic staff and 2 Laundry staff.
The home has 114 rooms, so my day is always full on. I love the workflow of the job and also the teamwork side where we all pull together to make sure the residents are well cared for.


Another element of my role is being able to support other departments, I often try to get involved with our Lifestyle Team and their events.
The most rewarding part of my job is listening to the resident’s stories and getting to know them all and their families.