The Belvedere

Horseshoe Lane, Alderley Edge SK9 7QP
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9.5 79 Reviews
  • The Belvedere, Alderley Edge
The Belvedere is situated in Alderley Edge, Cheshire and specialises in nursing dementia care for up to 41 residents.

The Home three storey purpose built home opened in June 2009 with the comfort of each resident in mind. Belvedere has a lounge on each floor, including a dining room with kitchen facilities, comfortable seating and opulent decor. There are also two snoozlem areas and a secure garden.

The Belvedere works closely with its neighbour, Cavendish Court who have the same owners, which allows both homes to maintain a flexible service in relation to individual needs and contact with numerous health experts.

All residents receive their own care packages in order to ensure they receive the health, attention and dietary requirements that health professionals indicate will improve their well-being.

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Care Provided by The Belvedere

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Howard (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Belvedere

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,485
    • Self-Funded Nursing Dementia Care from £1,726

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Belvedere to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Belvedere Reviews (79)

Total of 79, showing 1-20
9.5

The Belvedere has a Review Score of 9.5 (9.460) out of 10, based on 20 reviews in the last 2 years. Over all time The Belvedere has 79 reviews.

Overall Experience

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Date Published

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Review from J W (Wife of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Medical care very good. Entertainment ideas excellent. Staff training (especially dementia care needs) could be improved - engaging with residents more and more training in manual handling. Simple concise instruction when dealing with residents. Bedrooms to be more secure, not pleasant to find dirty
en-suite obviously used by other residents and other residents asleep on your bed! Like the idea of showing residents' choice of meals. Cleanliness of lounge, individual tables, chairs not good, general tidiness too leaves a lot to be desired.

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Review from J N (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was in The Belvedere for four weeks of respite care. During this time my dad was generally happy/settled and my mum and myself visited daily. All the staff were very friendly and provided a good standard of care. Any issues we raised were considered and acted upon in a timely manner which we
were grateful for. Key areas for improvement would be with respect to accessibility out of the care home for wheelchair users (cobbled streets outside) and minimal outside facilities and improvements in cleanliness of mobile tables residents ate off in the lounge/dining room.

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Review from A S (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and nursing that my mother has received on her demise have been second to none. The staff have treated my mother as if she was their own relative and also provided incredible support to my family at this very difficult time. I'm so grateful that my mother was able to spend the end of her life
at this wonderful care home and would not hesitate to recommend it to anyone.

Reply from Sarah Howard, Home Manager at The Belvedere

Thank you so much for saying such lovely words about our home. We aim to deliver the highest standards of quality care to our residents and family members. It was a pleasure building trusting relationships with all of the family over the time we looked after your mother. We have a fabulous team at The Belvedere and delivering care towards the end of life is something we are all passionate about and take very seriously. I will pass this on to all of the team with pride.


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Review from Christina D (Wife of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Belvedere for over a year and a half. I feel he is in a very safe and caring home. I am continually impressed by the carers and the nursing staff. I have never heard any of them raise their voices to any resident. The staff receive training from the Dementia Ambassador
to show them how dementia really 'feels' to the resident. Some of us spouses received a mini version of that training. Very enlightening.
Management has improved immensely since the latest manager was put in place in the last year. If I ever have an issue with care, I discussed it with the nurses or management and the issue was addressed and resolved. The facilities are in process of being updated and refreshed. But the rooms are well kept.
Security and safety are a high priority and they put much effort into planning activities for the residents. I feel extremely confident that my husband is in the right place for his needs and I don't have to worry about him.

Reply from Sarah, Home Manager at The Belvedere

Thank you so much for the lovely review of The Belvedere. It will be great to be able to share these reviews with the team who work here, we all take the utmost pride in offering the best care possible. Our Dementia Ambassador has been working very closely with our staff, residents and relatives to help provide them with a better understanding of how it feels to live with dementia. Our primary focus is to ensure that we deliver the best possible care to your husband and to you also, so thank you for your kind words.


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Review from S R (Son of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's care has been outstanding. He is always clean and groomed. His main carer is exceptional - nothing is too much trouble. All the staff seem to genuinely care. Fantastic service.

Reply from Sarah, Home Manager at The Belvedere

Thank you so much for the lovely review of The Belvedere. It will be great to be able to share this review with the team who work here, who take the utmost pride in offering the best care possible.


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Review from Y M (Granddaughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided was very good indeed. Everything was very clean and the staff were very attentive and caring. I would certainly recommend The Belvedere Care Home and this would be our first port of call for any future care requirements.

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Review from A W (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience and care home have been good. Any worries have been addressed and resolved quickly. A lovely, comfortable, clean and well-kept faculty with very caring and friendly staff.

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Review from C W (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have taken time to get to know my dad and his needs. When we have raised anything they have tried to action what we have said. When Dad needed medical support, they acted quickly. Dad has developed good relationships with several members of staff.

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Review from H T (Daughter of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Belvedere dealt with my dad and also importantly my mum with the utmost care and respect. We had everything explained to us comprehensively and have been able to telephone as well as visit any time of day or night.

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Review from E Y (Wife of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have difficulty with the car park, which does not have enough spaces. It does not help that the nursing home is situated at the end of an unadopted, cobbled cul-de-sac.

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Review from A W (Grandson of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and Deputy show good leadership and dedication and are extremely approachable. Residents are treated with dignity and respect. The home is very welcoming and homely with a nice atmosphere. Seems to be a lot of activities going on within the home to keep residents occupied and happy.

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Review from B W (Nephew of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

2023 - lack of staff, stability. Management change. Poor communications. High number of Agency Staff. Poor decor. 2024 - New Manager, made personable, improved communication, listens to families. Improvements to decor/menu/activities. The recruitment plan progressing at pace. Family expectations are
high, and optimism with the new manager is also high.

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Review from A K (Son of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with The Belvedere Care Home. Everyone showed kindness, compassion and care to my dad. The staff and management are welcoming and approachable. Overall very happy!

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Review from J D (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at the Belvedere for 15 months now. The care and support provided is exceptional, and there is a lovely camaraderie between the residents and the staff. The social activities are excellent and much enjoyed by my mum (and me), and the food is excellent with a superb menu choice.
The Belvedere is truly a home from home for my mum, and it is so reassuring to me, to see how safe and settled she is with her fellow residents and the lovely staff. Communication is great, nothing is too much trouble. There is an amazing manager at the helm, and I would not hesitate to recommend The Belvedere.

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Review from A R (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at The Belvedere since September 2023. I have nothing but total praise for all the staff. They all go above and beyond to make sure everyone is cared for and happy. Nothing is ever too much trouble and I find all the staff very friendly and approachable. There is always someone available
to answer your queries. There are activities organised for the residents which cater to all abilities. The food is prepared on-site and always smells divine!

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Review from Veronica R (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling visit to see my dad today, his eyes couldn't open due to crusted-together yellow discharge. Hair scalp thick with white scaley mess, like cradle cap and smell. In his notes claimed hair was washed daily this week. False teeth were left out on the bathroom shelf, and the container on the sink
was filthy. Food drip stains on bed guards and on bedside cabinet. The bed was a mess. Tatty throw on Dad, no top sheet, that was thrown on a chair. Dad had only a jumper on and no vest, he has sensitive skin. No cushion between his legs, should always be there, not in his room when we looked for it. Raised concerns and issues with a nurse, no managers available over the weekend, mainly agency staff. Dad always appears to be in bed on visits, no stimulation ie radio or TV on, even though we have requested many times. Staff were surprised my sister and I were actually in the building. After the visit feeling extremely distressed and wanted to go home and shower. We have raised issues in the past, no improvement.

Reply from Sarah, Home Manager at The Belvedere

We are very sorry that you are unhappy with the condition in which you found your father. Please be assured we have raised this as a safeguarding concern and notified CQC. We have logged your comments as a formal complaint and will be reaching out to you to discuss your concerns.


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Review from J S (Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in The Belvedere and am very happy here. There is a lovely atmosphere in the home. My room is comfortable, warm and clean. The staff are kind. The nurses are very good and the GP comes every week. The food is excellent and activities are organised. I feel very safe and secure.
Unlike most of the residents, I don't have dementia but have limited mobility at present.

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Review from Andrea R (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into The Belvedere a month ago and has been very happy there. All the staff are very caring and have worked very hard to offer the best care for my father. I highly recommend The Belvedere for their excellent care and compassion. The food is also very nice, my dad has never eaten so
well! Special thanks to the manager and all the team. Would highly recommend The Belvedere.

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Review from Paul C (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the month, the staff continued their great efforts in making the residents' lives pleasant and comfortable. A lovely Christmas lights switch on with carol singing early in the month, a Christmas party with a guest singer and a trip to a local garden centre made Christmas wonderful.
On Christmas
Day, I enjoyed lunch with my mum which was of the highest standard.
All in all, The Belvedere is a lovely place for my mum, where they understand her dementia extremely well.

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Review from C M (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The consistent care of the staff is fantastic, their unwavering attention to the residents and good humour are an absolute credit to the staff. We have a new manager now and her commitment to the home is exemplary.

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Current Review Score: 9.5 (9.460)

Overview of Review Score

The Review Score of 9.5 (9.460) out of 10 for The Belvedere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.460 for The Belvedere is calculated as follows: ( (160 Excellents x 5) + (51 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 237 Ratings = 4.46

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Belvedere is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Sarah

Sarah Barn

Job Title: Home Manager

I am a Registered Nurse and have worked within the Nhs and Care home setting for the past 16 years. I believe that our residents are at the heart of everything we do at The Belvedere. I strive to make positive improvements everyday to enusure that we are delivering the best possible care to our residents.


Frequently Asked Questions about The Belvedere

What types of Care is The Belvedere registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Belvedere provide?

Palliative Care, Day Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does The Belvedere have?

There are 41 Single Rooms.

What are the Facilities & Services at The Belvedere?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Belvedere to the centre of Alderley Edge?

0.4 mile(s) as the crow flies, distance by road may be significantly further.