Reuben Manor

654 Yarm Road, Eaglescliffe, Stockton-on-Tees TS16 0DP
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9.7 100 Reviews
  • Reuben Manor, Stockton-on-Tees
Reuben Manor sits on the outskirts of the historic market town of Yarm and provides residential and residential dementia care for 83 residents, in modern yet homely, purpose built en suite accommodation.

Well served by public transport including multiple train stations, the area also boasts a selection of amenities including a doctors surgery and local shops. Reuben Manor is committed to providing alternative therapies such as music therapy to help alleviate isolation and the symptoms for those living with dementia.

The home supports everybody’s individual choices, interests and hobbies. The passionate Activity Coordinators love keeping residents active and entertained with a variety of activities. They provide a fun-packed and stimulating schedule for people to participate in as they choose. There’s choir, armchair exercise sessions, baking, flower arranging, arts and crafts, quizzes, bingo, external entertainers and church services, just to mention a few of the things they get up to. To experience living at Reuben Manor, why not pop down for lunch and spend an afternoon at the home.

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Care Provided by Reuben Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Peyton (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Reuben Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,370 – £1,430
    • Self-Funded Residential Dementia Care £1,458 – £1,683
  • (these prices are only a guideline, please contact Reuben Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available in the grounds.


Reuben Manor Reviews (100)

Total of 100, showing 1-20
9.7

Reuben Manor has a Review Score of 9.7 (9.729) out of 10, based on 33 reviews in the last 2 years. Over all time Reuben Manor has 100 reviews.

Overall Experience

  • 84
  • 13
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Date Published

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Review from D G (Son of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Reuben Manor are always supportive from the carers to the management. They have my mum's best interests at heart and can read the signs of any health related issues as they work with her so much that they understand her pattern of behaviour. One member of the care also liaised with GP above
and beyond to ensure my mum's needs were met. She enjoys the food and activities and management have always been supportive over the financial aspect of care.

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Review from J W (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall rating I'd give good, food is not deemed satisfactory. Same sandwiches for evening meals, cake and custard every day and mash. A pasty for evening meal is not acceptable for the money paid. Wheelchair users contained to building unless it's their turn to visit local pub. When she asks for a
bath, she's told staff are busy. I see that staff are very busy but this is not an excuse. Activities staff and carers work very hard and do their best with residents. I wouldn't want mam anywhere else but room for improvement.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I am pleased that you would give an overall rating of good and that you wouldn't want your mam anywhere else. I am sorry that you do have some concerns. I'd be very happy to discuss these further, so that we can take action. Please do contact me if you would like to meet.


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Review from J D (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to arrival, all staff were welcoming, friendly and helpful. Made us feel unique. My father has settled in well. No concerns. Everything we've requested, for example, mirror and clock up in the room, to a chiropractor visit and a haircut done ASAP has been sorted. Hopefully, this journey of care
will continue.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I will pass on your comments to the team.


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Review from Valerie P (Wife of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my husband came to Reuben Manor for his care. He is now part of a new family, and made to feel very safe and very well cared for in every aspect.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass them on to the team.


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Review from William W (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you enter the care home, there is a very warm and homely welcome waiting for you. I cannot fault the staff, they are excellent with the residents and the family members who came to visit.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your lovely comments. I will share these with the team.


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Review from W B (Daughter-in-law of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem very nice and pleasant. The room is comfortable and homely, especially as you can have personal items of comfort. Food sounds nice and there are plenty of things going on that can be joined in. Visiting times are very flexible which helps if you are working, to be able to come in the evening.
The environment is very clean, comfortable and modern.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review and kind words. I will share with the team.


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Review from K O (Granddaughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, always clean and smells lovely, staff are always so caring and kind to my gran. Activities are outstanding and always something on for everyone to get involved in. Food always smells amazing.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your lovely comments. I will share these with the team.


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Review from J P (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, nice friendly staff. My dad is very well looked after.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review and kind words. I will share these with the team.


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Review from S P (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Reuben Manor to be a lovely place to live in. The rooms are nice, they can bring their own things if they want or they are furnished if you don't. There's plenty going on for them, they are encouraged to join in so they're not in their room alone. But if they want to stay in their room that is
ok too. The staff are exceptional, very caring. The food is good. My mam loves being in there, she said it's like being on holiday.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review, I will pass this onto the team.


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Review from C M (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for approximately six months now. His care is excellent, I feel he is well looked after by all staff. It is a shame he's deaf, as this impacts on his joining in when activities are available. He enjoys his food and if it's something he does not fancy, an alternative is offered.
I have no worry in leaving him in your care. Thank you.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review, I will pass this onto the team.


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Review from E R (Granddaughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident for over 2 years now, she is able to chat with staff and is very well cared for day to day. Gives us as a family peace of mind knowing she is safe and well.
The staff are kind and friendly, polite and above all respect my grandma and give her the support and dignity
she deserves.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments, I will pass them on to the team.


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Review from S W (Resident) assisted by family/friend published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very chatty to me and kind.
All the staff are lovely - carers, laundry, kitchen, maintenance and reception.
Everything is pleasing and happy.
Has nice gardens.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments, I will pass them on to the team.


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Review from Jenni S (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care. Highly recommend.

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Review from Jean S (Resident) assisted by family/friend published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been here for about a year, I was made to feel very welcome. The staff are polite, friendly and caring. I enjoy the activities which are regular and frequent and they have evolved to include my favorites and suggestions. The Chaplin is approachable, supportive and attentive whenever I felt the
need. I'd appreciate more variety in the deserts, to include lighter options.

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Review from Caroline H (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a short-term resident from May 2024 until Jan 2025.
During this time, she received support, friendship, kindness and professionalism from all members of staff.
This was key to her recovery, and as a family, we appreciate all the support the team at Reuben Manor gave to us.
I would
highly recommend this care home for your loved ones.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments, I will pass these on to all the team.


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Review from Shirley N (Niece of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit with my uncle every Sunday and have always found every member of staff we have come into contact with, to be extremely pleasant and helpful. Reuben Manor is a lovely building, the lounges and bedrooms are welcoming, very well set out and kept to the highest of standards. There is a comprehensive
activities programme provided, catering for a wide range of interests. There are many outstanding features in Reuben Manor - staff coming top of the list!

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I will share this with the staff team.


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Review from Tom C (Husband of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Reuben Manor care for over five years. Over that period, I have had no reason to complain about any of the services or care provided.
They provide an extremely safe, caring environment for my wife, who has vascular dementia and is confined to a wheelchair.
I'm always welcome at
any time and encouraged to feel part of the family atmosphere.
The main strength of Rueben Manor is the attention to every detail, which ensures that the care and happiness of my wife and the other residents are the top priority by maintaining strong alternative family support.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass these on to the team.


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Review from S S (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reuben Manor is the best care home I have actively visited in our area. In recent years two family members have been residents in two local care homes and I can say that this one is by far superior. The staff are very professional. I am aware there are daily activities available to the residents. Also,
the surroundings are really nice and this is also a contributing factor to making residents stay more enjoyable.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass these on to the team.


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Review from Marilyn H (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are really friendly helpful and caring. Everywhere is clean and tidy, my mam always looks smart and well looked after. Activities are well-planned and fun. The building is well-maintained and decorated to a high standard.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass them on to the team.


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Review from Margaret C (Sister of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reuben Manor was the only home we would have considered given the outstanding care our mother received here. Not only is the home warm, welcoming, and immaculate but the care our sister receives is second to none. The staff are attentive and caring, going above and beyond to make sure our sister is
well looked after, safe, and comfortable, which in turn allows us to relax and have peace of mind. From the activities that are offered, to the supporting staff such as the cleaners, laundry, kitchen, and admin team, we are beyond happy with the provision. Particular mention to the carers is important, as our sister has settled more than we could have imagined or hoped for. Reuben Manor has turned what was an impossibly challenging and upsetting situation into a wholly positive experience for which our family is incredibly grateful.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass them on to the team.


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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Reuben Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Reuben Manor is calculated as follows: ( (306 Excellents x 5) + (68 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 391 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Reuben Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (0)

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Frequently Asked Questions about Reuben Manor

What types of Care is Reuben Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Reuben Manor provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Reuben Manor have?

There are 83 Single Rooms.

What are the Facilities & Services at Reuben Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Reuben Manor to the centre of Stockton-on-Tees?

3.7 mile(s) as the crow flies, distance by road may be significantly further.