Reuben Manor

654 Yarm Road, Eaglescliffe, Stockton-on-Tees TS16 0DP
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9.7 100 Reviews
  • Reuben Manor, Stockton-on-Tees
Reuben Manor sits on the outskirts of the historic market town of Yarm and provides residential and residential dementia care for 83 residents, in modern yet homely, purpose built en suite accommodation.

Well served by public transport including multiple train stations, the area also boasts a selection of amenities including a doctors surgery and local shops. Reuben Manor is committed to providing alternative therapies such as music therapy to help alleviate isolation and the symptoms for those living with dementia.

The home supports everybody’s individual choices, interests and hobbies. The passionate Activity Coordinators love keeping residents active and entertained with a variety of activities. They provide a fun-packed and stimulating schedule for people to participate in as they choose. There’s choir, armchair exercise sessions, baking, flower arranging, arts and crafts, quizzes, bingo, external entertainers and church services, just to mention a few of the things they get up to. To experience living at Reuben Manor, why not pop down for lunch and spend an afternoon at the home.

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Care Provided by Reuben Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Peyton (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Reuben Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,370 – £1,430
    • Self-Funded Residential Dementia Care £1,458 – £1,683
  • (these prices are only a guideline, please contact Reuben Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available in the grounds.


Reuben Manor Reviews (100)

Total of 100, showing 21-40
9.7

Reuben Manor has a Review Score of 9.7 (9.729) out of 10, based on 33 reviews in the last 2 years. Over all time Reuben Manor has 100 reviews.

Overall Experience

  • 84
  • 13
  • 3
  • 0
  • 0

Date Published

100
26
28
33
67

Review from Chris J (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Reuben Manor are exceptional. What's really noticeable at Reuben, is everyone from the cleaners and maintenance guys to the receptionists and professional carers are all friendly and seem to know every resident and every visitor. It's a great place to visit.
My mum is in her 90s and extremely
poorly, but on her good days she really enjoys the fabulous environment and the broad range of activities that the staff organise.
Reuben Manor is like a luxury hotel and I don't think you could find more caring staff.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass these on to the team.


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Review from Mark H (Relative of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the things that impressed us about Reuben Manor as a place for my mother-in-law, to us, was the peace and quiet. At Reuben Manor recently, there seem to have been some issues with how the alert system was being used/misused (I don't feel as though I know the full reasons at this point). Therefore,
the alarm system has reverted to audible on the corridors. Fortunately, they are not as piercing as at the other home, but I do think that this retrograde step.
The care is exemplary, the staff are wonderful and ready to engage with the residents to allow people to make their own decisions. Food is excellent with requests catered for when able.
When my father-in-law (who was also a resident at Reuben Manor) passed away, the care and support they gave to us as a family was fantastic, allowing him to pass in comfort with people who cared and loved him around him. We really couldn't praise them enough. I have recommended it to others a couple of times and their relatives are also happy.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass these on to the team.


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Review from Dorothy A (Sister of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my brother is receiving, Reuban Manor is always clean and tidy and the staff are very friendly and efficient. It was pleasing to see the recent redecorating and replacement carpets work has been completed and looking good.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass these on to the team.


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Review from K R (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rueben Manor made it a lovely Christmas month for my Mum and all the residents. There was something special every day for them and all the staff excelled themselves continually throughout the whole month.
Panto was brilliantly enjoyed by all.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass these on to the team.


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Review from D D (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Medication is too often given early to take later, e.g. paracetamol and due 2 pm given 1 pm (heart medication). Have to mention when presented a medication is missing, it is checked and then supplied. Happens above responsible expected error.
Some staff tend to adjust heater temperatures or/and open
windows without asking or to suit their requirements rather than residents.
The staff said to a resident in the crowded dining room 'You are being offensive' This had improved since I arrived.
Beds are not made and similar day-to-day rooms are not checked.
Care by staff for a resident in serious condition or end of life is excellent.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your feedback and confirming that our care staff for a resident in serious condition or end of life is excellent. I will pick up your other points with our team.


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Review from Jessica W (Granddaughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reuben Maynor is a lovely sister home, Careers are amazing with my grandma, cleaners do a lovely job, activities coordinators are good at what they do, and the staff are really polite. My Grandma is well looked after.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments; I will pass them on to the team.


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Review from Jacky B (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always very emotional having to put a parent into care when they are no longer safe in their home. However, I am truly grateful to the staff - management, carers, cleaners, chefs and the ground staff - for the care and compassion they show every single day. My dad has settled in very quickly because
of that compassion. Activities that he enjoys such as singing are always offered to him. Never underestimate the value of your role as carers - it is such an important one - and one carried out with such kindness, attention and compassion. Thank you all!

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind comments, I will pass these on to the team.


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Review from Katie S (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reuben Manor is a safe, warm, well-equipped home with some excellent caring staff. The rooms are nice, although could do with new carpets. The bathrooms could also do with updating if I'm being critical. There are lovely gardens and communal areas and everything is kept very clean. Residents and relatives
are treated with dignity and respect. There is a friendly, cosy atmosphere and I feel my mum is safe and well looked after here. Any issues we have had have usually been dealt with quickly. The only negative can be the food, which is nice but nothing special, which we were expecting for the price my mum pays. Overall we are very happy.

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Review from Angela W (Regular Volunteer) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m a volunteer with WAG and Company North East Friendship Dogs, I’ve been visiting an elderly lady here for a number of weeks with my Sproodle dog Lily. I’m retired now but my previous occupation was a Registered Nurse in Mental Health. We love visiting here, the staff are always very welcoming, friendly
and caring. The nursing home is beautiful and my client seems to have settled in very well and the care she receives is compassionate and of a very high standard.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you very much for your kind words. We pride ourselves in ensuring that we are always following our values at Reuben Manor by respecting, nurturing, and inspiring our residents and staff. I will share your feedback with the staff team.


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Review from Colin A (Brother-in-law of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother-in-law was admitted into Reuban Manor care home he has settled in very well and seems content, the staff are very helpful friendly and caring.
Each time we have visited the home is warm and very clean and tidy. s a result we are very happy with his situation.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind comments. I will pass them on to the team.


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Review from S B (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short time I've visited this care home, I've found the management and staff very welcoming and friendly. The home is beautiful, very clean and has very high standards. My mum loves the staff, who can't do enough for her, so I'm hoping she will settle in. Thank you so much for everything you've
done for her so far. Me and the rest of the family appreciate all the hard work you all do. Thank you so much.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments, I will pass them on to all staff.


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Review from Sandra C (Sister of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb facility! Can't speak highly enough of the care the staff provide. Everyone is so friendly, willing to help in any way they can. Personalised service and always available to answer questions where they can. This secure and safe environment provides peace of mind to us as relatives, knowing that
our loved ones are cared for in a professional and sympathetic manner.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind comments, I will share them with the team.


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Review from L W (Respite Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a very happy stay in Reuben Manor. The staff were pleasant and helpful, always looking after me very well. On the whole, I enjoyed the food, which was varied and tasty.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. We are pleased you enjoyed your stay and will share this with the team.


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Review from Hazel Rosamund T (Sister of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my sister three times this month as she has transferred from another care home thankfully. She has settled in very well and we have seen a great improvement in her well-being.


The building, gardens, bedrooms and common rooms are of a very high standard.
Staff are very pleasant, and tactile

with residents and treat them with respect. Above all, they are professional, approachable and very friendly (humourous too).
I am happy to visit my sister here knowing she is also happy to be in your care.
May you keep the professional standard you have set as excellent. Thank you.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will share with the team.


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Review from Andrea B (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Rueben Manor after a long period in hospital. Despite suffering with vascular dementia he was moved onto residential as the experienced, caring staff recognised he needed a lot of stimulus. He was encouraged to do his poetry readings for staff and residents, which he loved. The activities
programme is exceptional, as is the use of families, to keep loved ones in touch with their families. Rueben Manor is always spotlessly clean and residents are treated with dignity and respect. I would wholeheartedly recommend this outstanding care home.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind comments. I will pass this on to the team.


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Review from Niki D (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff and carers are very friendly, caring and helpful. I live quite a long distance from the care home and am pleased that I am kept informed of my father's general condition and health. Reuben Manor is a very attractive home with comfortable communal areas and the garden areas are pretty
and well maintained with outside seating places. My father says he is very happy and settled at Reuben Manor. I could not ask for more.

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Review from R E (Daughter-in-law of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Reuben Manor were extremely kind and helpful when we had to move both parents into a care home.
They both have different care needs, so it was a difficult time.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments; I will pass them on to the team.


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Review from S C (Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think all the staff are brilliant. They treat me like mother hen. The food is always tasty. The building is spotless and you couldn't fault it. Staff are always friendly and keep our spirits up. Always plenty to do from singing to quizzes. I like to knit and do jigsaws. I wouldn't want to live anywhere
else.

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Review from Stephen M (Nephew of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie loves her new home. She says there is always lots to do although she hasn't had a trip on the minibus yet. Activities are taking place all day throughout the home even at weekends when senior care staff will set up crosswords or quizzes.
My auntie likes to choose her meals each day from
the menu and if she doesn't like what is offered staff always offer her something different. She even has snacks in between meals to help with her weight gain.
The home is very clean and tidy. I have noticed how quickly her clothes are washed dried and returned back to her all nicely ironed.
The management are always friendly and willing to listen to any concerns.
Overall my family are over the moon with how happy and well-looked after my auntie is. Keep up the good work I know how hard you all work but you all just keep smiling. God bless you all

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Review from S J (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled very well into Reuben Manor Care Home. She is very happy here and has made a lot of new friends and thoroughly enjoys the company. The staff are kind and caring in particular the Deputy Manager who is excellent, very focused and involved in the care aspect and well being of my mum
and all the residents that I have observed. The home is beautiful and well maintained throughout. Thank you so much to all the staff.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind words. I will share your feedback with the team.


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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Reuben Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Reuben Manor is calculated as follows: ( (306 Excellents x 5) + (68 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 391 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Reuben Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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