Reuben Manor

654 Yarm Road, Eaglescliffe, Stockton-on-Tees TS16 0DP
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9.7 100 Reviews
  • Reuben Manor, Stockton-on-Tees
Reuben Manor sits on the outskirts of the historic market town of Yarm and provides residential and residential dementia care for 83 residents, in modern yet homely, purpose built en suite accommodation.

Well served by public transport including multiple train stations, the area also boasts a selection of amenities including a doctors surgery and local shops. Reuben Manor is committed to providing alternative therapies such as music therapy to help alleviate isolation and the symptoms for those living with dementia.

The home supports everybody’s individual choices, interests and hobbies. The passionate Activity Coordinators love keeping residents active and entertained with a variety of activities. They provide a fun-packed and stimulating schedule for people to participate in as they choose. There’s choir, armchair exercise sessions, baking, flower arranging, arts and crafts, quizzes, bingo, external entertainers and church services, just to mention a few of the things they get up to. To experience living at Reuben Manor, why not pop down for lunch and spend an afternoon at the home.

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Care Provided by Reuben Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Peyton (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Reuben Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,370 – £1,430
    • Self-Funded Residential Dementia Care £1,458 – £1,683
  • (these prices are only a guideline, please contact Reuben Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available in the grounds.


Reuben Manor Reviews (100)

Total of 100, showing 61-80
9.7

Reuben Manor has a Review Score of 9.7 (9.729) out of 10, based on 33 reviews in the last 2 years. Over all time Reuben Manor has 100 reviews.

Overall Experience

  • 84
  • 13
  • 3
  • 0
  • 0

Date Published

100
26
28
33
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Review from David C (Son of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and tidy and the staff are very friendly and will have a chat when time permits. The staff have been very good with my father, nothing seems to be to much trouble. We did have a problem with the night staff but that is currently being reviewed by the home manager. My wife and
I talk to some of the other residents and they all seem happy with things at the home. If I need to talk to the manager, she is always available to talk to and if for any reason she is not there then her assistant also has time to listen.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind words. I will share your review with the staff team.


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Review from Janice A (Daughter of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was a resident of Reuben Manor for a year. She has dementia with agitation and anxiety. I was happy with the home initially but my mother’s dementia inevitably progressed as she was moved to a smaller unit with other residents with dementia. The staffing level was inadequate and the staff
were clearly struggling. I was asked to pay for extra one to one support for my mother as I was told they were unable to meet her needs. I have now moved my mother to another considerably cheaper care home with a higher staffing level.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I am sorry that you felt the need to move your mum to another service. We are always looking for ways in which we can improve the quality of our service and any feedback helps us to do that. I hope that your mum is happy in her new home.


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Review from Fran B (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum needed respite care after being ill for 5 weeks - the last 2 in hospital. From the minute the assistant manager came to visit Mum in hospital I knew this was the right place for her. By the end of Mum's stay, she was back to her old self and had regained her confidence. All of the staff are so
kind and helpful - never too busy to assist me or my Mum. I wouldn't hesitate to recommend Reuben Manor as a 'home from home' with the highest of standards.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments; it was a pleasure having your mum stay with us.


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Review from Janet H (Daughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has now been a resident for 2 years and he is very happy at Reuben Manor. Every time I visit I just get a lovely feeling entering the home and meeting familiar staff who are so friendly, welcoming and helpful. It is so obvious how well they have got to know my dad, his personality and needs and
how much they care for his wellbeing. Whenever I set off home I feel so fortunate that we found such a wonderful place for Dad. I was asking him this evening which staff he thought were really good and he answered; “they all are”. There is a great staff team at Reuben Manor all working together to care for the residents. Family and friends have been really impressed when they have visited. The activities programme is fantastic and makes a huge difference to Dad. I love seeing what has been happening on the Facebook page. Thanks to everyone for whatever you do to help Reuben Manor be the best it can be. You make such a positive difference to the lives of the residents and their families.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will feed back to all staff. We appreciate your feedback.


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Review from Caroline L (Daughter of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived initially on respite but has been so settled and happy that he has been calling it his new home and is choosing to stay now. The staff are all so helpful and from an initial enquiry about possible respite to a permanent move now we have been helped with ease at every stage. The facilities
are lovely but it is the staff that make Reuben Manor the special place it is. The smiles, chats, answers and care showed always feel genuine. You feel the care there. To be able to visit any time helps enormously and for Dad to be able to go out with friends helps establish a balance to a future life in care for him. The entertainment staff make a real difference offering varied activities, even taking Dad out on an organised visit which he has enjoyed so much. To be invited along too as a relative was something I much appreciated and was a very special time in helping Dad settle in. Huge thanks to everyone. High praise is well deserved.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind comments; I will pass them on to the team.


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Review from James K (Son of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father gets is fantastic, all the staff are caring professional and genuine. The activity staff provide a varied program which he enjoys.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you - your comments are much appreciated.


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Review from Julie P (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the care and support given to my dad. The care is second to none.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind words.


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Review from Katherine R (Daughter of Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Reuben Manor since August 2016. We looked at lots of homes in our area but didn’t find one we would have been happy placing Mam in until we went outside our borough council to Eaglescliffe. We were extremely impressed on first viewing of the layout and the coffee shop and
beautiful gardens. These were all very important to Mam, she loved her garden, went out several times a week for coffee and cake and was very house proud also. Mam has dementia and although it took a while to settle, she still loved where she was and connected with the fantastic staff. We were and are so happy that we chose this beautiful home and have complete peace of mind that Mam is being well looked after and loved by the staff also. We use the lounges for family gatherings and the kitchen caters for us. We couldn't ask for more! The activity coordinators are amazing and go the extra mile to make a difference in the residents' lives. We did the right thing in choosing Reuben Manor 100%.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind words.


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Review from Julie T (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum arrived at Reuben Manor from hospital, we as a family were delighted with the way all the staff conducted themselves. They went that extra mile from the beginning - the process of us as a family choosing Reuben Manor. We had a consultation with the deputy manager who came to the hospital.
She was so helpful, genuinely cared and was very passionate about the home. Since my mum has been in Reuben Manor, I can only describe each and every member of staff as treating my mother as they would treat their own family; with love, dignity and respect.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you, we appreciate your feedback.


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Review from M B (Wife of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit of seven-day duration used by me for my husband's respite. My experience of this quality care home was excellent. There were a few difficulties due to a severe stroke that has left my husband without the ability to speak. These were overcome without difficulty or any unnecessary fuss. Grateful
thanks goes to all concerned who looked after my husband.

Reply from Julie Peyton, Home Manager at Reuben Manor

It has been our pleasure. Thank you for your kind words.


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Review from Paula D (Daughter-in-law of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law stayed at several care homes before managing to settle in Reuben Manor. He loves the staff, the beautiful food, the gardens to relax in and the wide range of activities.
They all read the newspapers in a morning and do fitness together. There are even concerts. My father-in-law's room
is like a mini flat. Beautifully decorated and with a huge bathroom.

Reply from Julie Peyton, Manager at Reuben Manor

Thank you for your comments I will pass on your comments to the staff.


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Review from Michael N (Son of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place for my mother to live. She is happy and feels loved here. Staff are very kind and lovely people who care so much for my mother. Thank you all the staff.

Reply from Julie Peyton, Registred Manager at Reuben Manor

Thank you. I will pass on your comments.


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Review from Carol W (Daughter of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only speak very highly of Rueben Manor Care Home. Without the love, care and expertise my mum would not be here today. The standards are very high and the staff are superb and work very hard to make sure residents are comfortable and cared for in a loved and dignified manner.
My family are always
made welcome, whatever time of day, I can only thank them from the bottom of my heart for making their home my lovely Mum's home.

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Review from Janice M (Granddaughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love visiting my Nana in this home. She is well looked after, the staff are always friendly and there's always so much on for the residents to do. I went in yesterday and they were having a Japanese day. The girls were all in costume and all the activities were themed around Japan. It was amazing.

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Review from B R (Wife of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a really bad experience with another care home provider, my husband is now in Reuben Manor. The level of peace of mind I now have knowing he is cared for and his needs are fully met is immeasurable, the staff are brilliant. I now sleep at night. I would recommend this home wholeheartedly to anyone,
they have put my mind at ease knowing he is in the best place and safe.

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Review from Nicola C (Granddaughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nanna is very well cared for and staff are always professional and look after Nanna very well.

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Review from Kelly M (Great-Niece of Resident) published on 25 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had 3 family members stay as residents at Reuben Manor care home, it is the best place going for the elderly to stay, very highly recommend, the care is outstanding, the surroundings are amazing and overall excellent.

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Review from Thomas D (Husband of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment one enters Reuben Manor one immediately gets the feeling of tranquillity. I was apprehensive of putting my wife in a care home but this was quickly dispelled. Reuben Manor with its facilities and all its staff have set themselves a very high standard in all aspects of caring not only for
the patients but also for family members and friends. Reuben Manor with its relatives lounges, sitting and dining rooms, patio area in the garden, not forgetting the ensuite rooms is very well decorated throughout and is spotlessly clean but it is staff who compliment its excellence. Thanks to them for the calmness, care and kindness extended at all times to my wife and myself and also for the professional but considerate manner and attitude which was exemplary in all necessary and personal requirements under sometimes difficult circumstances. It was very much appreciated I have no problem in recommending Reuben Manor very highly.

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Review from Graham (Grandson of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has made friends and is encouraged to join in the variety of activities. His mood has lifted since he came to the home. He loves the food, chats happily to the staff and tells my family and I how much he loves it here.

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Review from Andrew L (Friend of Resident) published on 19 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and welcoming when I visit. I love to join in the activities in the coffee shop we have a great time.
My mate is very happy he says he has a new lease of life and is making new friends.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Reuben Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Reuben Manor is calculated as follows: ( (306 Excellents x 5) + (68 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 391 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Reuben Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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