Reuben Manor

654 Yarm Road, Eaglescliffe, Stockton-on-Tees TS16 0DP
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9.7 100 Reviews
  • Reuben Manor, Stockton-on-Tees
Reuben Manor sits on the outskirts of the historic market town of Yarm and provides residential and residential dementia care for 83 residents, in modern yet homely, purpose built en suite accommodation.

Well served by public transport including multiple train stations, the area also boasts a selection of amenities including a doctors surgery and local shops. Reuben Manor is committed to providing alternative therapies such as music therapy to help alleviate isolation and the symptoms for those living with dementia.

The home supports everybody’s individual choices, interests and hobbies. The passionate Activity Coordinators love keeping residents active and entertained with a variety of activities. They provide a fun-packed and stimulating schedule for people to participate in as they choose. There’s choir, armchair exercise sessions, baking, flower arranging, arts and crafts, quizzes, bingo, external entertainers and church services, just to mention a few of the things they get up to. To experience living at Reuben Manor, why not pop down for lunch and spend an afternoon at the home.

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Care Provided by Reuben Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Peyton (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Reuben Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,370 – £1,430
    • Self-Funded Residential Dementia Care £1,458 – £1,683
  • (these prices are only a guideline, please contact Reuben Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available in the grounds.


Reuben Manor Reviews (100)

Total of 100, showing 81-100
9.7

Reuben Manor has a Review Score of 9.7 (9.729) out of 10, based on 33 reviews in the last 2 years. Over all time Reuben Manor has 100 reviews.

Overall Experience

  • 84
  • 13
  • 3
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100
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Review from K W (Sister of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved to Reuben Manor in September 2013. Her dementia has worsened and her physical health also. I have the greatest admiration for the staff who are all kind and patient with her even when she is being difficult. They are kind to me too!

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Review from I M (Son of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are second to none. Clean, tidy, polite and helpful and full of fun when the times are right.

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Review from M S (Nephew of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reuben Manor is superb. It is well managed. The staff are friendly and efficient. My aunt is very well looked after. She really enjoys the food and eats up everything. The home is clean and light and airy. My aunt has dignity and privacy when she needs it. The residents are kept entertained when they
want it. The home has a good feeling when you walk in.

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Review from S M (Wife of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband was in Reuben Manor for a short term stay in November and December 2016.
I was visiting my family abroad in America so was unable to visit my Husband whilst he was at Reuben Manor. Our children who live in Australia called Reuben Manor to ask about their Dad and sometimes they spoke to
him.
We were delighted with Reuben Manor as a care home for him. We highly recommend it.
I do think a pool table on each floor would be a good addition.

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Review from Anne Penelope M (Niece of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my Aunty at this nursing home with my Mam and just love it here. I tell my Aunty how blessed she is to have such a lovely retirement home to live in with lovely, caring staff. My Aunty is really cared for here and looked after above and beyond anywhere else, I have ever seen. In fact,
I would love to live here if ever I can't manage on my own when I get to that age. God bless the lovely, caring staff for their dedication.

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Review from Eileen M (Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I've been here to stay I've felt safe. Someone is always here to help. I can request a different meal. Doctors visit weekly and can be called out. A small gym for exercise would be appreciated, plus physio.

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Review from Norma S (Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is clean. I went to theatre trips and they are really good. The garden parties are good, these make you feel you are not in prison and still part of society.

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Review from Marie-Anne S (Daughter of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reuben Manor staff have made mum very welcome whilst treating her with dignity. They have also welcomed my family and kept us informed of mum's progress at all times. Reuben Manor is a "home from home" for her and makes us happy that she is in good hands in a wonderful environment.

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Review from Gillian G (Daughter of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care has been provided to my mother who has thrived at Reuben Manor. The staff could not be kinder or more considerate and friendly. I would not hesitate to recommend Reuben Manor.

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Review from J M (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring environment, attentive staff. Immaculate conditions at all times. Pleasure to come and visit my mother knowing she is receiving the standard of care she deserves. Treat at all times with dignity. Excellent laundry service.

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Review from E T (Daughter of Resident) published on 7 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has recently been refurbished and looks attractive. My mother has been here for five years and is well looked after. All the staff are friendly, helpful and approachable, nothing is too much trouble for them. My mum doesn't always want to take part in the activities but they seem varied and
I am sure fun, for those who wish to take part. As a relative I enjoy using the coffee shop which is an excellent part of the home. I attend regular resident meetings where concerns are raise and dealt with.

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Review from Roy B (Husband of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 6 years with myself as 24/7 carer it became clear that my wife, an Alzheimer's sufferer, needed a place in a care home with nursing facilities. We listed all possibilities within a 40 mile radius and began investigating. In due course we reached Reuben Manor and commenced a tour. My wife's reaction
was to insist "This one is lovely. I would love to live here!" Accordingly she became a resident for the last 7 months of her life. During this time she occupied a beautiful suite with bathroom which one visitor described as "like a 5 star hotel". Throughout her stay we were both treated with outstanding care and compassion which made us feel like members of extended family. We celebrated our diamond jubilee with a party organised by the staff. I was encouraged and able to take my wife on afternoon outings during my daily visits whenever weather allowed. When it became clear that time was short, I was provided with facilities for 24/7 watch so that eventually my wife passed away peacefully in my arms. I can think of no category under which I could afford Reuben Manor less than 10/10.

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Review from P B (Sister of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good. Reuben's very new and very very modern and large. Good entertainment.

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Review from Jennifer B (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is so kind and patient with my mum. It has a family feel to it and all the staff make us feel welcome.

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Review from Anita M (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home on a daily basis to visit my mother. I am always greeted with a welcoming smile by all the staff and over the year have participated in the may activities devised by the hospitality staff. My mother suffers form dementia and is extremely frail but every effort is taken to involve her
in all activities. The coffee shop provides an excellent meeting place fora refreshment - and area where mum can watch and enjoy coffee and cake when able. The home provides a safe and warm environment for mum and gives the family peace of mind.

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Review from B H (Friend of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the facilities and staff very good and helpful. As I am only there for about 1 and a half hours per week it is rather difficult to judge, but I would not worry if I needed to come to Reuben Manor - except that there doesn't seem to be any possibility for physical exercises.

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Review from C G (Wife of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is second to none. The staff are always friendly, cheerful and endlessly patient with the very kind, and genuinely care deeply about their patients, nothing is too much trouble to help these very ill, demanding men. They treat them as if they were their own close family.
The home itself is beautifully furnished and spotlessly clean. The activities are extremely varied, and in the summer, trips out for those who are well enough.

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Review from Alex W (Grandson of Resident) published on 2 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reuben Manor is a fabulous place where I know she is safe, card for and all of her needs are met.

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Review from P B (Son of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a singularly excellent facility which radiates a genuine sense of caring and compassion. The staff give a great deal of time and effort in dealing with residents and their needs. I would particularly point to the events/ entertainment team who work particularly hard to ensure residents
are given mental stimulation and a chance to participate in events (reading and discussion) also organising special 'weeks' such as the recent 'french week'

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Review from Angela R (Daughter of Resident) published on 15 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Reuben Manor for 6 months. Since she moved in she has settled very well and her overall condition has improved. She has Alzheimer's and can be challenging at times, the staff make no fuss about this and treat her with dignity and respect at all times, enabling her to settle
more quickly than in her previous care home. All the staff are helpful, friendly and very approachable. The activities in Reuben Manor are excellent and the team always try to involve as many residents as possible. I would highly recommend Reuben Manor for anyone looking for a care home.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Reuben Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Reuben Manor is calculated as follows: ( (306 Excellents x 5) + (68 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 391 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Reuben Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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