Lancaster Court

108 High Road, Leavesden Green, Watford WD25 7AJ
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9.9 68 Reviews
  • Lancaster Court, Watford
Lancaster Court is a well established nursing and residential home with 65 comfortable and spacious rooms, set over three floors and situated on the High Road at Leavesden.

At Lancaster Court, the health and wellbeing of residents is a main priority. The friendly and professional team offer different types of care to meet a variety of needs, including residential, nursing and dementia care as well as respite care for those looking for a short-term option in Hertfordshire.

The team work alongside local healthcare providers across Watford including GP surgeries, hospital discharge teams and social care workers.

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Care Provided by Lancaster Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joe Patterson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Lancaster Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,670
    • Self-Funded Nursing Dementia Care from £1,670
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,820
    • RESPITE Self-Funded Nursing Dementia Care from £1,820
  • (these prices are only a guideline, please contact Lancaster Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Lancaster Court Reviews (68)

Total of 68, showing 1-20
9.9

Lancaster Court has a Review Score of 9.9 (9.926) out of 10, based on 27 reviews in the last 2 years. Over all time Lancaster Court has 68 reviews.

Overall Experience

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Date Published

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Review from K F (Sister of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving in during the festive period is always a challenge but Lancaster Court made the transition smooth and pain-free for everyone. Simple touches like remembering everyone's name demonstrate the personal touch of all the staff team.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review. It's always nice to assist in a smooth admission where everyone is happy. We always aim for a stress-free transition for all our residents and families.


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Review from Debby W (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Lancaster Court since March 2019 and I can not praise the care she has received highly enough.
All throughout Covid and since the staff have been kind, friendly, and caring, always involving us in decisions and keeping us fully involved with Mum's care. Mum is comfortable,
happy and most of all safe.
I've lost count of the people I have recommended to Lancaster Court!
Keep doing the amazing job you do it's very much appreciated!
Thank you.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review of the 5 years your mum has been with us. It fills us with joy when families give such glowing reviews. I will of course pass on your thoughts to the team.


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Review from Louise E (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived at Lancaster Court for 12 years next February, and we couldn't be happier with the love and care provided. He is very happy there, he likes to join in with the activities, they cater for everyone, a bit of bingo, singing (even the manager does his bit by putting on a bit of a show
singing) gardening, painting, cooking even a bit of yoga with I've even joined in myself! There is so much to do. The staff are very friendly, it's like one big happy family. I would recommend this care home to anyone, which I have!

Reply from Joe Patterson, Manager at Lancaster Court

Thank you for your review, it makes the team here so happy to read that they are appreciated by family members and is the best boost for morale and of course to know your dad is very happy in Lancaster Court is the best news.


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Review from S M (Power of Attorney of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean excellent communication staff very friendly and helpful. When something happens the staff ring as soon as they can. Food looks edible although my dad doesn't appreciate it. He always eats it.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you for taking the time to review Lancaster Court. The team here always strive to deliver the best-personalised care to our residents at all times, ensuring everyone receives the best care throughout their stay with us.


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Review from Dennis J (Husband of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming more or less every day to see my wife who has been here for six years.
In my opinion, everything is as it should be. The staff are wonderful from the management down to the cleaners and they always have a smile on their faces.
I am extremely happy that my wife is here and so grateful
for all the love and care she gets here.

Reply from Joe Patterson, Manager at Lancaster Court

It's so good to hear that you are very happy with the care delivered to your loved one and have been for the six years she has been here. Your dedication to your wife is outstanding too.


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Review from Sean M (Nephew of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Lancaster Court Care Home is doing a fantastic job with the care they are providing to my aunt as she has been cared for in the best possible way and I'm more than happy to recommend this care home and the team from management to the nurses and health care!

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for taking the time to leave a review of our service; it is feedback from all stakeholders that enables us to shape the service with all our reviews in mind. I am very pleased to hear about your positive experience at Lancaster Court, and for your amazing feedback, I will ensure this is shared with the team.


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Review from E U (Sister of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had the pleasure of visiting Lancaster Court, as my sister is a resident there. I must say it is an absolutely beautiful location. The surroundings are serene and meticulously maintained, making every moment there feel special. The staff went above and beyond to make my experience comfortable
and enjoyable, showing a true commitment to exceptional service.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you for taking the time to review Lancaster Court. The team here always strive to deliver the best-personalised care to our residents at all times, ensuring everyone receives the best care throughout their stay with us.


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Review from M H (Sister of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is loving it here. I am happy with the service that my sister is receiving in the care home.
The staff are lovely and helpful. The rooms are clean and tidy.
The home made the transfer for my sister easy and comfortable. My sister is settling well.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review, we do work hard to make the residents and families happy in our home.


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Review from M G (Daughter-in-law of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A homely, caring, and delightful place. My mother-in-law has been a resident for 11 months since discharge from the hospital. She has settled in very well and seems very happy and well cared for. Visitors are welcome at all times and the staff are always friendly, caring, and helpful.
Management and
staff are exceptional.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your outstanding review. We are so happy your mum has settled into the home and is happy which in turn gives you peace of mind that she is being well cared for.


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Review from Petronela T (Aunt of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie always had a great experience at Lancaster Court Care Home, the staff and nurses couldn't be more supportive and helpful. The home itself is beautifully kept and comfortable. I would recommend it highly as a permanent residence of a respite and stay.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you for your review, it makes the team here so happy to read that they are appreciated by family members and is the best boost for morale.


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Review from Luana M (Granddaughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my grandmother and I am pleased to say that I am impressed with the effort the staff put in to look after the residents. They take great care of everyone as they support everyone's needs.
The care home is well-maintained and spacious and the management is very supportive. Staff are always
dedicated to their job and give their best.
I recommend this care home knowing that loved ones are in a safe and caring environment.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you for your review, it is always good to see happy families and residents. It makes the team here feel supported and happy in their roles, which in turn promotes the morale of the whole team. Recognition of everything we do is fantastic.


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Review from Elaine H (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to see Mum in the care home as I was recovering from an operation.
I was really happy to see how bright the care home was and meet the lovely staff looking after my mum.
My aunt and uncle said also how welcoming they found the home to be.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review and for taking the time to pop into the office to tell us how happy you and your family are with our home and the care the staff give to your mum. It is very much appreciated.


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Review from Melik V (Brother of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way my brother is being cared for.
Pleasant location, pleasant staff and a pleasant atmosphere.
My brother is very happy with the quality of the food, the comfort of his room, and the attitude of the staff.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your great review. Recognition of what we do spurs the team on to improve further.


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Review from J P (Friend of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Friendly, reliable, caring and nothing too much trouble. The chef always looking to find a meal/drink for my friend. Very grateful. A particular staff member gave me excellent support and care, another staff member was wonderful too and of course another two particular members of staff
were also excellent. Thank you all very much.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review of our home. It was an absolute pleasure to look after your loved one (a true gentleman) we are so pleased you found the care given to both of you excellent. We always try to help wherever we can.


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Review from Jonathan A (Son of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So caring in such a difficult time, my mother struggled in the end, her last few weeks were made easier by the way the care home looked after her, and they were very sympatric with us as a family.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you for taking the time to review Lancaster Court. The team here always strive to deliver the best-personalised care to our residents at all times, ensuring everyone receives the best care throughout their stay with us.


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Review from J B (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to Lancaster Court from the hospital for palliative care, which we were not expecting.
The staff were extremely kind and caring with the family and my mother.
They all helped us through a very tough time as she sadly passed away last Thursday after only three weeks.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review of our home. We are so pleased your experience with us was good and the staff helped you through a very difficult time. Our team strive to give all of our residents and families the best experience in testing times.


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Review from W H (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, were extremely happy with the care my mum received. When she first went into the home until such time as she went to the upper level due to her ill health. They always notified me if Mum had a bump. She has her hair done weekly, and a chiropodist tends her feet on a regular basis and
the carers also took time to paint Mum's fingernails. The nursing staff were excellent. Thank you.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for your review; I'm so pleased you and mum had a great experience here at Lancaster Court. We always try our best to make every day happy and bright.


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Review from John T (Husband of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended for my wife to be a resident in Lancaster Court and I am so pleased that I accepted the advice. It is a well-run care home with plenty of staff who are well-trained. The care home is kept spotlessly clean, my wife’s room is a nice size and the home feels ‘homely’. The food is really
good, a variety of meals, and overall my wife is looked after. Thank you Lancaster Court and I would definitely recommend them without hesitation.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you for your wonderful review of Lancaster Court and our team. We try very hard to make our residents stay a happy one and of course, families are an integral part of the home and we are so pleased your experience has been a really great one.


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Review from Darren D (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot say thank you enough to the manager and his team for the way that they handled my father's care. All the staff are very friendly and very helpful. Cannot recommend this place enough, if you have a relative in palliative care. They handled the continuous care application and went the extra mile
when we had issues with the transfer from hospital.
The place was very clean. Food was of a standard you would expect and the laundry service had things back in his cupboard within a few hours, which was amazing.

Reply from Joe Patterson, Manager at Lancaster Court

Thank you so much for taking the time to leave a review of our service; it is feedback from all stakeholders that enables us to shape the service with all our reviews in mind. I am very pleased to hear about your positive experience at Lancaster Court, and for your amazing feedback, I will ensure this is shared with the team.


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Review from T D (Husband of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for just over a year. During this time the staff have been brilliant ensuring that her dignity is maintained at all times. They all have time for her and go the extra mile to ensure her stay is as comfortable. The family are very happy with her care and are particularly impressed
with the regular emails and relative meetings which ensure that we are all fully involved with her nursing care.
Would I recommend the home to someone looking for a place for a loved one - unreservedly yes.
I'm just amazed that CQC haven't rated Lancaster Court as outstanding.

Reply from Simon Porter, Commercial Director at Lancaster Court

Wow, what else can I say other than an immense thank you for such a wonderful review, we always aim to provide the best possible care to everyone who is a resident at our wonderful home, and thank you so much for being a part of this journey with us, our aim is always to provide a service fitting to all of our wonderful residents, and involvement from all stakeholders is key to this, again thank you so much for your wonderful review


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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Lancaster Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Lancaster Court is calculated as follows: ( (291 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 311 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lancaster Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Joe

Joe Patterson

Job Title: Home Manager

Joined: 2024

Hello, my name is Joe Patterson and I am the Home Manager at Lancaster Court. I have worked in the care industry for 23 years and have managed Care and Nursing homes for 21 years. I have recently joined the Runwood family and look forward to many years here at Lancaster Court. Our residents are the heart and soul of everything we do here, we are passionate about providing high-quality care and support every day. Thank you for taking the time to consider us, please feel free to drop in for a chat and meet the team.


Frequently Asked Questions about Lancaster Court

What types of Care is Lancaster Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lancaster Court provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Lancaster Court have?

There are 65 Single Rooms.

What are the Facilities & Services at Lancaster Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lancaster Court to the centre of Watford?

2.4 mile(s) as the crow flies, distance by road may be significantly further.