Lancaster Court

108 High Road, Leavesden Green, Watford WD25 7AJ
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9.9 68 Reviews
  • Lancaster Court, Watford
Lancaster Court is a well established nursing and residential home with 65 comfortable and spacious rooms, set over three floors and situated on the High Road at Leavesden.

At Lancaster Court, the health and wellbeing of residents is a main priority. The friendly and professional team offer different types of care to meet a variety of needs, including residential, nursing and dementia care as well as respite care for those looking for a short-term option in Hertfordshire.

The team work alongside local healthcare providers across Watford including GP surgeries, hospital discharge teams and social care workers.

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Care Provided by Lancaster Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joe Patterson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Lancaster Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,670
    • Self-Funded Nursing Dementia Care from £1,670
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,820
    • RESPITE Self-Funded Nursing Dementia Care from £1,820
  • (these prices are only a guideline, please contact Lancaster Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Lancaster Court Reviews (68)

Total of 68, showing 21-40
9.9

Lancaster Court has a Review Score of 9.9 (9.926) out of 10, based on 27 reviews in the last 2 years. Over all time Lancaster Court has 68 reviews.

Overall Experience

  • 52
  • 16
  • 0
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Date Published

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Review from R R (Son of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Lancaster Court and my mother has been a resident since August 2022.
The staff are absolutely a godsend and gifted in their caring abilities, my mum who is hearing impaired and has late-stage dementia looks so well when I visit and always smiling.
A special mention to two
members of staff in particular, I am forever in their debt for taking such care of my mum.

Reply from Simon Porter, Acting Home Manager at Lancaster Court

Thank you so much for your review of our wonderful service, feedback enables us to shape the service and improve upon our provision while focusing on our strengths to harness the best possible outcomes for our residents, thank you so much.


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Review from Christine S (Daughter of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a big decision for us to put Dad in the home but he has settled in well and the staff are all helpful and caring.
Dad’s room is big and light and the whole home has a welcoming feel about it. I would recommend this home to others.

Reply from Simon Porter, Commercial Director at Lancaster Court

Thank you so much for your review of our wonderful service, feedback enables us to shape the service and improve upon our provision while focusing on our strengths to harness the best possible outcomes for our residents, thank you so much.


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Review from Paul L (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are very friendly and caring and do a wonderful job. My dad loves having conversations and a laugh and a joke with them. He is even happier now that there are regular activities and entertainment. And he is looking forward to going out on another excursion as he enjoyed the first one
so much. He really is a changed man with things to look forward to. It has made a massive difference to him.

Reply from Simon Porter, Commercial Director at Lancaster Court

Thank you so much for taking the time to leave a review of our wonderful service; it is feedback from all stakeholders that enables us to shape the service with all these views in mind. I am very pleased to hear about your positive experience at Lancaster Court, and for your amazing feedback, I will ensure this is shared with the team without delay. Should there be any further feedback, please remember my door is always open, and I would love to meet with you for a cuppa and a chat to make sure you and your loved one are getting the best possible care and service.


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Review from C H (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited the home to express my thanks for the care and love they had shown Dad while he was with them. Dad passed away on Monday and they called me, not being able to get to the home that day they offered a video call. Dad looked so peaceful. I know he was happy at Lancaster Court and was always treated
with respect.

Reply from Simon Porter, Commercial Director at Lancaster Court

Thank you so much for your review, we are delighted to hear your positive experience with the home, we at Lancaster Court pride ourselves in providing the best possible care to those living in the home and remain extremely grateful for your review, this really enables us as a home to act on the feedback provided from residents and stakeholders to the service.


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Review from D P (Son of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with my mum's care and experience at Lancaster Court. She is happy and well looked after. The home is clean, well kept and friendly.

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Review from P B (Niece of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a resident from December 2019 to August 2023. Throughout that time, which included the challenging Covid pandemic years, he was looked after by a wonderful team of caring staff. My uncle constantly expressed his appreciation for all that was done for him. He also constantly praised the
quality of his meals, particularly the puddings! His room was clean and comfortable.
My uncle was determined to remain independent in his home as long as possible. He chose to move to Lancaster Court when he understood he could no longer manage at home - it was definitely the very best decision.
Lancaster Court is led by an excellent manager who always prioritises the well-being of residents. From the family’s point of view communication with the manager and staff at Lancaster Court was straightforward and direct, another really positive factor in recommending Lancaster Court. It was definitely the very best place for my uncle to spend his final years.

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Review from Claire W (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were superb and cared very well. The room was large, clean and airy.
We appreciate what the home did.

Reply from Ann Hill, Home Manager at Lancaster Court

Thank you so much for your kind words and review. We endeavor to do our best!


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Review from P T (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Lancaster Court at the end of October and has been in residence for eight weeks. During this time, she has been receiving excellent care. She is eating a balanced diet, sleeps well and has personal care. She is reassured, safe and content. I can now relax in the knowledge that
Mum is well cared for and happy.

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Review from M A (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such lovely staff! Thank you all so much for taking such good care of my mum. She's getting back to herself and becoming my mum again. Thank you!

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Review from Roger W (Husband of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all forms of care for my wife. All staff are very good.

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Review from T H (Daughter of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Lancaster Court Care Home since November 2020. She has been very well cared for and is settled and happy. All the staff are cheerful, friendly and caring and there is one in particular who is absolutely incredible. I know that Mum is safe and happy and all her needs are well met.
Communication
from staff is good when it's needed and I feel confident that if there is anything I need to know I will be told quickly.
During the pandemic, the home had to lockdown which meant that the events and activities had to be curtailed. It's great that some of these are happening again.
Overall, I would recommend Lancaster Court.

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Review from Melanie S (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, Mum was extremely happy here, staff were friendly and caring and always kept myself up to date with anything happening with Mum. Very clean everywhere in the home, including the bedrooms.
I was extremely happy with my mum living at Lancaster Court Care Home, I knew she was in safe
hands.

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Review from W C (Daughter of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum was cared for at Lancaster Court for the last two months of her life. The case provided for her was excellent, she was treated with love and dignity. Five stars for Lancaster Court.

Reply from Ann Hill, Home Manager at Lancaster Court

Thanks for your kind words we are so grateful for how pleased you were with your mother's care and will be sure to pass on your lovely words to the rest of the team. Have a great day!


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Review from M S (Daughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both father and mother in law were in Lancaster Court. Father in law in the dementia unit and care was generally good. It would have been nice if a T.V. was opposite his bed as she struggles to see it. However when able to speak he seemed happy. He was well looked after. Mum was very lonely though we
saw her two to three times a week. She was mentally alert but had no one to talk to. It would have been nice had the carers been able to chat for a few minutes every now and then. One bath a week seemed not very much and found that unusual. The use of an activity leader would have been wonderful for the more able-bodied.

Reply from Ann Hill, Home Manager at Lancaster Court

Thank you for taking the time to review us and for the constructive comments with regards to the service. Please be assured we will endeavour to look at the activities to be more inclusive for all within the home.


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Review from S A (Daughter of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lancaster Court is a very friendly and caring place for the elderly to live, it is always warm and welcoming. The staff are all exceptionally pleasant and helpful every time I visit my dad. I feel my dad is in safe hands.

Reply from Ann Hill, Home Manager at Lancaster Court

Hello, thanks so much for the review, we are so grateful to read how much you hold Lancaster Court in high regard. It has been a pleasure caring for your father and we really appreciate your wonderful words.


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Review from A K (Daughter-in-law of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has been a resident for 6-months. We have always found him to be comfortable; he is happy in the home. The staff know him and his family. He likes the food and has been encouraged to spend time in the lounge meeting others. The security is good. The cleanliness of his room and the home,
in general, is excellent. The decor is welcoming and really interesting for residents. Would recommend!

Reply from Ann Hill, Home Manager at Lancaster Court

Hello, thanks for the review. We always strive to provide the best possible care we can for our residents, and we are so grateful to read your insightful feedback. It greatly enhances the care we provide, and we appreciate your wonderful words.


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Review from Jonathan M (Son-in-law of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lancaster Court has been a fantastic Care Home for my father-in-law.
The care, treatment, facilities, and compassion shown have been excellent.
A special mention to all the staff who were so helpful, professional but beyond all else friendly. I would recommend Lancaster Court to anyone.

Reply from Ann Hill, Home Manager at Lancaster Court

Thanks for sending your full recommendation to Lancaster Court. We are so grateful for how pleased you are with your father-in-law's care. Thanks so much for your insightful review.


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Review from Steven C (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my mother for her 91st Birthday soon after visiting was permitted. It went very well. I was offered an appointment slot and the staff were ready when I arrived. The lateral flow testing and PPE was very well organised. A special room had been set aside for the meeting to which my mum was brought
down to meet me. The manager and staff were very friendly and responsive. Altogether very impressive and safe.

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Review from Karen G (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lancaster Court for some time now, the care is first class in all aspects and it has a lovely family feeling, Mum loves it there, which to me says everything.
We often ask what she's had to eat and she always finishes with.....it was lovely.

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Review from Carolyn G (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident for nearly three years. We love the staff, the amenities, the level of care, the food and the way the staff have handled the last difficult year. Lancaster Court has a caring and friendly atmosphere and you always feel welcome.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Lancaster Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Lancaster Court is calculated as follows: ( (291 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 311 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lancaster Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Joe

Joe Patterson

Job Title: Home Manager

Joined: 2024

Hello, my name is Joe Patterson and I am the Home Manager at Lancaster Court. I have worked in the care industry for 23 years and have managed Care and Nursing homes for 21 years. I have recently joined the Runwood family and look forward to many years here at Lancaster Court. Our residents are the heart and soul of everything we do here, we are passionate about providing high-quality care and support every day. Thank you for taking the time to consider us, please feel free to drop in for a chat and meet the team.