Lancaster Court

108 High Road, Leavesden Green, Watford WD25 7AJ
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9.9 68 Reviews
  • Lancaster Court, Watford
Lancaster Court is a well established nursing and residential home with 65 comfortable and spacious rooms, set over three floors and situated on the High Road at Leavesden.

At Lancaster Court, the health and wellbeing of residents is a main priority. The friendly and professional team offer different types of care to meet a variety of needs, including residential, nursing and dementia care as well as respite care for those looking for a short-term option in Hertfordshire.

The team work alongside local healthcare providers across Watford including GP surgeries, hospital discharge teams and social care workers.

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Care Provided by Lancaster Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joe Patterson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Lancaster Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,670
    • Self-Funded Nursing Dementia Care from £1,670
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,820
    • RESPITE Self-Funded Nursing Dementia Care from £1,820
  • (these prices are only a guideline, please contact Lancaster Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Lancaster Court Reviews (68)

Total of 68, showing 41-60
9.9

Lancaster Court has a Review Score of 9.9 (9.926) out of 10, based on 27 reviews in the last 2 years. Over all time Lancaster Court has 68 reviews.

Overall Experience

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  • 16
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Date Published

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Review from Jacqueline M (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems happy and well cared for. Very happy with the way she looks, staff very friendly and approachable. More than happy under the circumstances of COVID and the way Lancaster Court have approached this.

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Review from Gill S (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All through the pandemic the team from Lancaster Court has kept us up to date with phone calls, emails, newsletters and introduced a Zoom call for residents families with the manager. This has been especially important for those of us that live a long way from the home. My family and I are impressed
with the resilience, professionalism and first-class care that has been given by the team 24/7. It was with great excitement and support that the senior team helped me plan my first visit in over a year to see my mum, and I was able to see first hand the high standards in place to ensure a covid secure environment.

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Review from Sally C (Wife of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the friendliness of the staff and the updates that we receive.
The organisation of visits is well done.
Would be able to complete a more detailed review once have visited the inside and outside areas of the home, including bedroom.

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Review from Amanda L (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been extremely well looked after by Lancaster Court. The home itself is managed extremely well.
All the staff work very hard always approachable and readily available.
They are kind and considerate and always treat my mother with dignity.
I would highly recommend Lancaster Court.

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Review from A D (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Lancaster Court in January 2016 and has always been very happy there. She praises the staff telling how well she is looked after and how much she enjoys her meals. Before the pandemic, we used to visit Mum regularly. The staff were always very welcoming and approachable, and the
home always very clean. During the pandemic, I have seen Mum with window visits, so can see she is still happy and I can always contact the home and ask how Mum is. I am always contacted promptly if there are any concerns. We could not wish for a better home for Mum.

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Review from Raj D (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good level of care for the resident. Excellent management. All staff very, very helpful, Runwood Homes do a great job.

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Review from A B (Daughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad only spent a short spell in Lancaster Court and we had limited access due to COVID-19. However, we could see that he was well looked after. The staff is wonderful and we will be forever grateful for the care they gave him.

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Review from T H (Daughter-in-law of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very supportive and caring. Very pleased with the home and the care my father-in-law received.

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Review from J M (Granddaughter of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From what I've seen Nan is treated kindly by the staff. She was moved to LC right before covid and her mental health has declined very significantly since being there - likely at least in part related to lack of visitors. It's been hard to arrange visits, which given this is what Nan needs and wants,
is sad. When I call I'm usually passed around and often am asked to call again and again. This has resulted in me missing slots to see her, as others have been luckier. I have to take time off work to see Nan and it's frustrating then to be told there are no gaps when I've called many times and not been able to book to see her.

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Review from J M (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, my overall experience has been positive. My mother is well cared for, has fitted in well with the care home routine and is happy. The home manager is cheerful, positive, supportive and always has time to discuss my mother's wellbeing. There are some excellent staff, but a small minority of
staff who seemed bored at time and regress to doing the bare minimum. One staff member is a "pot stirrer" who adversely influences others.

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Review from J W (Granddaughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff throughout the home. My nan is very happy here after being very apprehensive about moving into a care home. We hit the jackpot with Lancaster Court.

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Review from C P (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father who has now passed away had been treated very well and with respect and courtesy. Consideration of his needs was paramount and the staff were always polite and caring in attending to him. I am sure this made his residence more comfortable and pleasant.

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Review from M O (Daughter of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the service; they are very helpful, kind and caring.

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Review from P H (Son of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only one month in so far, but it has been an impressive month. As my mother lived 100 miles away her assessment was arranged via Skype. When I brought her to Lancaster Court 2 days later her room was ready and she like it straight away, just as she also like her kindly care workers and the meals. It
is a lot of money, but I do not regard it as expensive in view of the large number of staff involved, and the quality of the accommodation. The staff were brilliant in the run up to corono virus, allowing visits from family for as long as they could, whilst doing all they could to keep residents safe.

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Review from J N (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Lancaster are friendly, helpful and smiley. It would be good if there were more activities and/or outings. Some of the rooms need shelving for residents' belongings. Quite a few of the dining room chairs need a good scrub. Some of the furnishings and armchairs look tired and need updating.
The atmosphere is homely and relaxed.

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Review from A S (Brother of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, my brother in law was being cared for at Lancaster Court. The care was phenomenal.
Now my sister has been a resident at Lancaster Court for over 5 years. The care she has and still does receive, is as her husband received, phenomenal, way above standard in all departments.
The relationship
between staff and relatives is exceptional. Thank you Runwood.

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Review from Barbara W (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came from a 13-week stay in hospital confused also had lost mobility. The environment at Lancaster Court is very homely and caring. Staff are long-serving and kind. She is now quite frail but the good care and food means she is now better than she has been for some years. Thank you.

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Review from Helen D (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the staff at this home for the fantastic way they looked after my mother last year. They are all very caring and helped to make her time in the home as pleasant as possible. The kindness and care in her final days were exemplary and meant such a lot to all her family.

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Review from Trevor C (Brother of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service, very caring staff and extremely well-managed site.
My brother is in the best care he has had since his care in being institutionalised from the 1960's. Thank you.

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Review from David S (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very content with the care provided to my father. I am always kept informed about his health or, for example, if he has a fall. His room is always clean and tidy and he always looks smart and well dressed.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Lancaster Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Lancaster Court is calculated as follows: ( (291 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 311 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lancaster Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Joe

Joe Patterson

Job Title: Home Manager

Joined: 2024

Hello, my name is Joe Patterson and I am the Home Manager at Lancaster Court. I have worked in the care industry for 23 years and have managed Care and Nursing homes for 21 years. I have recently joined the Runwood family and look forward to many years here at Lancaster Court. Our residents are the heart and soul of everything we do here, we are passionate about providing high-quality care and support every day. Thank you for taking the time to consider us, please feel free to drop in for a chat and meet the team.