Lancaster Court

108 High Road, Leavesden Green, Watford WD25 7AJ
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9.9 68 Reviews
  • Lancaster Court, Watford
Lancaster Court is a well established nursing and residential home with 65 comfortable and spacious rooms, set over three floors and situated on the High Road at Leavesden.

At Lancaster Court, the health and wellbeing of residents is a main priority. The friendly and professional team offer different types of care to meet a variety of needs, including residential, nursing and dementia care as well as respite care for those looking for a short-term option in Hertfordshire.

The team work alongside local healthcare providers across Watford including GP surgeries, hospital discharge teams and social care workers.

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Care Provided by Lancaster Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Joe Patterson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Lancaster Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,670
    • Self-Funded Nursing Dementia Care from £1,670
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,820
    • RESPITE Self-Funded Nursing Dementia Care from £1,820
  • (these prices are only a guideline, please contact Lancaster Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Lancaster Court Reviews (68)

Total of 68, showing 61-68
9.9

Lancaster Court has a Review Score of 9.9 (9.926) out of 10, based on 27 reviews in the last 2 years. Over all time Lancaster Court has 68 reviews.

Overall Experience

  • 52
  • 16
  • 0
  • 0
  • 0

Date Published

68
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19
27
41

Review from Jan N (Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the main, we have very little to worry about because mum is happy in Lancaster Court and her carers are lovely and we know she is safe and well looked after. The food could be improved and on occasions, mum has a ready meal instead of what is offered. The temperature this summer has been an issue
and we were obliged to buy an air conditioner because at one point it was 92 degrees (F) in her room. This is a problem that needs sorting out.

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Review from Win P (Resident) assisted by family/friend published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at the care home now for nine months and I am well looked after and cared for. I have a very nice room which is kept beautifully clean and tidy. I enjoy the food and have made new friends. I would like to be involved in more activities as I am quite fit and able still.

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Review from S P (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, mum says its a lovely place. She has a nice room. Its kept very clean, and the staff are helpful. As a visitor, I have always found the staff very friendly and helpful.

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Review from Kate S (Daughter of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was lucky enough to be placed here in June 2018 following a very long spell in hospital. From the moment you arrive you can feel the friendliness of the home in all areas, it's just like being in your own home only better.


The staff are all excellent, very attentive and caring at all times

to the residents and also to the visitors, they strive to make it a very welcoming and homely environment and totally achieve this. Activities and differing visitors are arranged for the residents plus outings for those who are able.


The rooms are a lovely size with plenty of space for your own furniture too plus a spacious en-suite. The little tea room is just lovely and to be enjoyed anytime with family and friends. Memorabilia is everywhere, perfect for those with memory problems and great also for those to just enjoy.


Would have no reservations about recommending Lancaster Court.


We can't thank them enough for helping and looking after Mum so well.


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Review from Richard B (Son of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good quality care home, reasonably priced and with good management and some excellent staff.

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Review from Peter (Son of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad (age 96) moved into this home in September and has found the staff caring, respectful and thoughtful. We were able to sort out the few initial problems, mainly to do with changes in medication, with little difficulty. We've been able to take some of his furniture and possessions, and a booster unit
has been installed to give him a connection to the internet. Dad is reassured to be in a place where he has assistance when needed and it has put our minds at rest as well.

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Review from Catherine C (Wife of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home we could have found for my husband.
Wonderful friendly carers. Food excellent. Caring, lovely people and efficient.
Couldn't be happier with our choice for my husband.

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Review from C G (Son of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum settled into Lancaster Court very quickly after a short stay in hospital in early 2016. The staff are very welcoming, caring and friendly and treated Mum extremely well. Her nursing needs were well catered for, to the extent that she has recovered to the point where she has now transferred from
the nursing floor to the residential floor. She enjoys a laugh and joke with all the staff which helps with the friendliness of the home.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Lancaster Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Lancaster Court is calculated as follows: ( (291 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 311 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lancaster Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Joe

Joe Patterson

Job Title: Home Manager

Joined: 2024

Hello, my name is Joe Patterson and I am the Home Manager at Lancaster Court. I have worked in the care industry for 23 years and have managed Care and Nursing homes for 21 years. I have recently joined the Runwood family and look forward to many years here at Lancaster Court. Our residents are the heart and soul of everything we do here, we are passionate about providing high-quality care and support every day. Thank you for taking the time to consider us, please feel free to drop in for a chat and meet the team.