Riverside Care Complex

Hull Road, Kexby, York YO41 5LD
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8.8 19 Reviews
  • Riverside Care Complex, York
Riverside Care Complex is a family run Care Home set in beautiful surroundings. The home consists of Derwent House, which accommodates Residential Care for the elderly, and Riverview Lodge, which is a Dementia Community with Sensory Gardens.

The team offer support for people who require long-term care, respite and end of life care.

The staff team are well trained, caring individuals that aim to provide person-centred care, to help residents to be as independent as possible. Activities are available daily, and there are plenty of communal spaces for residents to relax and socialise in a homely atmosphere.

The home's kitchen provides a daily menu of tasty and nutritious meals, and any special dietary requirements or preferences are taken care of. Morning snacks, afternoon snacks, cakes and pastries are provided every day.

Let their family take care of yours...

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Care Provided by Riverside Care Complex

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Sure Healthcare Ltd
  • Person in charge
  • Sandra Cook (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (40)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Riverside Care Complex

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,300
    • Self-Funded Residential Dementia Care £1,250 – £1,400
    • RESPITE Self-Funded Residential Care £1,020 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,300

  • The care home has a supplementary support team who visit regularly, the hairdresser, the chiropodist, opticians and dentists as required. The residents pay for these services privately, our administrators can help with the bills from head office.
  • (these prices are only a guideline, please contact Riverside Care Complex to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcomes visitors at anytime. They advise to avoid mealtimes where ever possible to allow the residents the opportunity to get the most out of the social experience.


  • Parking

  • Ample free parking is available in front of the building. Disabled spaces are clearly marked out.


Riverside Care Complex Reviews (19)

8.8

Riverside Care Complex has a Review Score of 8.8 (8.776) out of 10, based on 8 reviews in the last 2 years. Over all time Riverside Care Complex has 19 reviews.

Overall Experience

  • 14
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Date Published

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Review from J B (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad settled straight away into his new home with the support and care of the lovely, caring, and professional staff. He is very happy and says he feels loved and cared for.

Reply from Gemma Ixer, Nominated Individual at Riverside Care Complex

Thank you for taking the time to complete a postal card and submit your review. It is lovely to hear that your Dad has settled well at the home and he is happy here. I will share these comments with the rest of the staff team.


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Review from Carol B (Niece of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my uncle was wonderful he was treated with respect and dignity at all times. As we are not local the communication we received was very informative and welcome. The facilities at the home are lovely with a well-kept secure garden and regular activities. I cannot praise the staff enough
for the care they give making it a home for their residents.

Reply from Gemma Ixer, Nominated Individual at Riverside Care Complex

Thank you for taking the time to leave a review for the home. We have a passionate, caring staff team who go above and beyond for our residents, it is lovely to receive such positive feedback from families. Thank you again, I will pass your comments on to the team.


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Review from Amanda W (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say. My mum has recently been in hospital. The staff at the care home were great. They checked up on my mum to make sure she was ok and they also kept me informed of any situation that occurred. Even the manager went to see mum at the hospital to make sure she was being looked after
properly. Many thanks for everything.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for taking the time to leave a review. Your feedback is very important to us and I am pleased you felt the updates and communication were good during Mum's hospital visit. I will make sure your lovely comments are passed on to the team.


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Review from S N (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after my dad in his last 18 months like their own. The staff were really good with him and nothing was too much trouble if we had a problem we communicated with them and worked together to put it right. Got to know a lot of the residents there and enjoyed talking to them all. Thought it was one
of the better care homes in the area, easy to get to, friendly staff and a lovely place with lovely gardens. Would recommend it to anyone looking for a safe and friendly place for their loved ones.

Reply from Gemma Ixer, Nominated Individual at Riverside Care Complex

Thank you for taking the time to leave a review. It was a pleasure to take care of your dad. We are a family-run care home so it is lovely to hear that you felt Dad was looked after like he was part of our family. I will pass your kind comments on to the care team.


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Review from Jacqueline M (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Riverside Care Complex for two weeks respite. It was quite upsetting as I'd never left Mum before. But the manager and all the staff were both very welcoming and supportive. Mum settled in really well and was enjoying all the activities. After a week I got a call from the manager saying
Mum had been taken to the hospital as she was not well. When I got to the hospital, Mum looked emasculate, clean, hair shining and clean clothes I was told if Riverside hadn't acted so quickly things could have been a lot worse, as Mum has sepis. After 3 weeks in hospital, I wanted Mum to go back to Riverside where I knew she would be well looked after and was happy thanks to the manager we got Mum back to Riverside, where she was so warmly welcomed back. The staff are so so wonderful and I have a lot to thank them for.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you so much for your review. It was a pleasure to be able to care for Mum in our home. I will pass your lovely comments and thanks on to the team.


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Review from Alan J (Husband of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how pleased I am with my wife's care. Every one of the staff are very caring and supportive. The manager has great knowledge and helps in everything. Thanks for caring. My wife had a severe stroke in January, since then I have been supported by social services and the wonderful care
home.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for taking the time to leave a review about the home and the care that the staff team deliver. We will continue to be here for you and support you and your wife in every way we can. I will pass the comments across to the team.


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Review from Linda T (Wife of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Riverside Care Home is a perfect place for those affected by Parkinson's Disease / Dementia / non-verbal. Simply because the staff were so welcoming, caring and were totally tuned into both of our needs. As the disease rapidly progressed the nursing care required was excellent.
After spending
a lot of time trying to look after my husband at home the relief of finding such a great 'homely' place really helped both of us to move forward with our lives.
My husband sadly lost his battle with the disease in April 2023. Nonetheless, I believe it was the best place in the York area to provide the care needed at such an important time of our lives.
I would like to extend a huge thank you to a star team for helping to make my husbands stay as comfortable and stress-free as possible. Highly Recommended.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you so much for leaving a review of the home, we are so sorry for your recent loss. Your feedback is valuable to our home and the staff team. Our team are caring and compassionate and I am so pleased that this shines through in the care that they deliver for our residents. We pride ourselves on delivering care of the highest quality, giving comfort and friendship within a homely atmosphere. Thank you again.


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Review from Philip M (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Incompetent management! Cost us the ability to get CCF. It appears no one is available there to stand in for management when they are away.
Cost the chance of a potential £15k refund for Dad when he was end of life.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Apologies if there has been some confusion with our ongoing explanation regarding CHC Funding in this instance. For clarity, this is not something we are responsible for as it is an external clinician who would make the assessment and determine eligibility. If you would like to discuss this further, then please feel free to contact me directly.


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Review from Helen N (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Many thanks for the opportunity to give feedback about Mum's care over the last year until her death on the 9th December.
Mum had basically been uplifted by York City Council after she fell too many times and couldn't cope. I had no say in the matter of where she was placed as I live in New Zealand.
Mum had dementia which increased exponentially after each fall she had had.
Last September/October I basically cold-called at the home to visit Mum. I must say I was very pleased with her care, her presentation, her surroundings. I had come armed with a number of other homes that I had intended to visit during my stay, (I didn't visit any). Unfortunately, Mum didn't know me but I had some good visits with her.
In December Mum caught COVID and subsequently died on the 9th December.
I need to talk about communication between staff and myself as a relative.
I would get so many different views about how Mum was, especially in the week she died. I knew she was ill but was completely taken by surprise when I got a call to say she had died. The email telling me Mum had been put on the end-of-life care pathway by her GP came after her death.
Mum caught COVID yet she had no visitors as I live overseas. I hope a review has been carried out to find out how it got into the home.
Mum's photograph also ended up on a social media page for Riverside which was also something I had not been asked about, imagine my shock when I saw her? I feel this is a terrible privacy violation. A few numbers of her family were not aware of her situation.
Please ask staff to communicate better with relatives.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for taking the time to write a review about your experience with our home. It is lovely to hear that when you came over to the UK to visit Mum you were pleased with the level of care she was given and the environment where she lived. Thank you for bringing to our attention the points raised in your review which we will look into and use to improve our service.


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Review from Sheila G (Sister-in-law of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has wonderful care over 14 months in Derwent House and particularly over the last 3 weeks of her life when she was kept so comfortable and pain-free and treated with dignity by all staff.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for taking the time to leave a review. Our team pride themselves on treating our residents with dignity and respect at all times and this feedback is wonderful to hear from family members. I will pass your kind words over to the care team.


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Review from Tim R (Nephew of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm glad for the chance to thank Derwent House and its staff publicly, for looking after my uncle after a fall in York, when his nearest family and friends are in Sheffield. He tells me that their medical expertise and care, the comfort of the accommodation and most of all, the human help given by so
many of their carers, have meant that any problems have been kept to an absolute minimum. Many thanks from both of us.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for your review. It is an absolute pleasure to look after your uncle, I will pass on your kind feedback and thanks to the Care Team.


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Review from Peter K (Son of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Derwent House for a good number of years. The care she received was outstanding as an ex-nurse I notice more. Mum was cared for as part of the family by carers in the home, I witnessed many acts of love between the carers and Mum. Mum was very astute and spoke her mind and always told
me she loved being there and was very happy she told me the carers were outstanding and couldn't do any more for her than they did. I trusted them to care for her and was very happy as she became more infirm and she required more and more care they delivered and end-of-life care was excellent. I'm sure the carers shed tears when she passed away. Thank you!

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for taking the time to write a review. Mum was part of the family at Derwent House and it was a pleasure to care for her for so many years. Thank you for the kind words and support you have shared with the home and the staff, these will be passed over to the team. Relationships with family members are just as important to us as the residents and you will also be missed by many of the team, we wish you all the best.


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Review from J H (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and made my mum feel very loved and safe during her time there (nearly 2 years). During lockdown when we were not able to visit, we were able to have telephone calls and speak to my mum which although not the same as a visit, was lovely to have the option of a telephone call.
Always lots of activities for the residents to enjoy and staff to help them. The staff always kept the family up to date with any developments in my mum's condition and her care was discussed regularly. I thank the staff from the bottom of my heart for being there when I couldn't be.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for leaving your review. We are grateful for your kind words, the staff and residents have had a tough couple of years dealing with restrictions of covid but I am pleased to hear that you were happy with the level of care and support that mum received. I will pass your feedback over to the staff team and thank them for enabling the contact and updates regarding mum. Thank you once again.


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Review from R B (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful and polite staff. The residence was spotlessly clean. Unfortunately, my mother was in during Covid so I am unable to make many observations due to restricted visits. The residents' safety was obviously paramount.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for leaving your review and feedback. It was a hard couple of years dealing with the covid restrictions but it is nice to be back to normal and welcoming all family and friends back into the home. I will pass over your lovely comments to the staff team.


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Review from Lesley B (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was admitted to Derwent House after a stroke left her virtually paralysed at the age of 92. Mam had previously been extremely independent so was extremely unhappy at needing all her care needs to be met by others.
The staff were all extremely kind. We had a few hiccups during Mam's stay but the
staff were very professional, working with us to address our concerns. Mam always looked clean and tidy and her room was impeccable. While we appreciate that all the staff work extremely hard our special thanks go to the staff who bore the brunt of my emotional state and frustration at being so far away. Mam was treated with love, dignity and kindness during her stay. She sadly passed away on May 22nd 2022 and we can honestly say that she couldn't have been in a better place.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for leaving a review. Your kind words and appreciation towards the staff team mean so much and I will share these with everyone involved. It is lovely to hear that you were pleased with the care and treatment that your mum received and that if any concerns were brought to the team's attention then they are dealt with straight away. Thank you once again.


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Review from Cheryl S (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is receiving excellent care from the staff at Derwent House. She's clean, pain-free and comfortable every time I visit. Her room is lovely and homely and the staff are always considerate and happy, Mum speaks very highly of them all.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for your review. It is always nice to receive such lovely positive feedback from residents and family members. Our team work extremely hard to provide the best care they can and I will make sure I pass your kind words over to everyone involved. Thank you again.


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Review from David F (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted initially for respite in November 2021. Due to Covid restrictions, we were not able to visit her very often and visits were restricted to 30 minutes. Unfortunately, no visits were allowed at weekends and this would have included Christmas Day and Boxing Day. The food looked extremely
good when I saw it being wheeled past. The TV in her room did not get all channels, probably because it was a tv belonging to the home rather than her own TV. Her room was very clean and the staff attentive and cheerful. I would have rated the home at 3.5-4 stars out of 5 to start with. However, my mum took a turn for the worse fairly suddenly about a week before Christmas and needed end-of-life care. The crisis seemed to bring out the best in everyone and I can't thank the staff enough for being superbly professional, bending the rules appropriately and allowing me, my wife and brother unrestricted access to her bedside during her last 3 days of life.

Reply from Gemma Ixer, Operational Director at Riverside Care Complex

Thank you for your review. Because of the ever-changing guidelines for visitors in care homes we have accommodated visits the best that we can during this time and would love to welcome more extended visits should the restrictions allow. I am pleased to hear that you were happy with the service and care provided by our team and I will make sure your feedback and thanks is passed over to the team. The TV channels is something that I will address with the maintenance team. Thank you.


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Review from Alex-Jane H (Daughter of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has mid-stage dementia, recent decline after a plateau. She comes here for a week respite every few weeks. The staff are kind, respectful, friendly and pleased to see her when I drop her off, she is treated like a best friend. Staff are wonderful. Mum was last here mid-December 2017 I would recommend
here for sure and will continue to use this for respite. I would have no hesitation in using here for as and when mum cannot stay at home.

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Review from David M (Son of Resident) published on 11 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely well run and professional. The standard of care for my mother was consistently high during her 3 months or so as a resident. Her room was spacious and the food and drink were always provided to a high standard in both quality and quality. Staff were attentive, well motivated and well intentioned.

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Current Review Score: 8.8 (8.776)

Overview of Review Score

The Review Score of 8.8 (8.776) out of 10 for Riverside Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.538 for Riverside Care Complex is calculated as follows: ( (66 Excellents x 5) + (13 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 91 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.238 Points relating to the number of positive Reviews for Riverside Care Complex is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 7 Positive Reviews ÷ 13 = 0.538

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Riverside Care Complex

What types of Care is Riverside Care Complex registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside Care Complex provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Riverside Care Complex have?

There are 61 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Riverside Care Complex?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside Care Complex to the centre of York?

6.5 mile(s) as the crow flies, distance by road may be significantly further.