Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
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9.8 121 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.

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Care Provided by Autumn Vale Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Prarthana Bhandari (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Autumn Vale Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,500
    • Self-Funded Nursing Care £1,600 – £1,600
    • Self-Funded Nursing Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,600

  • Respite Care fees are subject Care Homes availability.
  • (these prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30


  • Parking

  • Visitor Care Parking available


Autumn Vale Care Centre Reviews (121)

Total of 121, showing 1-20
9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.758) out of 10, based on 54 reviews in the last 2 years. Over all time Autumn Vale Care Centre has 121 reviews.

Overall Experience

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  • 18
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Date Published

121
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Review from Sue E (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent his last 6 weeks at Autumn Vale and we couldn't have been happier with the care he received there. He had a lovely room the staff were all very good to him and he enjoyed the great food! As for the family, we had peace of mind that he was being very well looked after 24 hours a day. I would
thoroughly recommend Autumn Vale to anyone needing care.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you for your kind words, it was our pleasure to care for your father. With warmest wishes.


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Review from C H (Niece of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Autumn Vale are very kind and caring and so very welcoming, to both residents and family. Due to a family member requiring end of life care we were seeking urgent help in securing a comfortable home that could care for him in a nice setting and able to offer a high level of care. The manager
and her team have been so very kind to us all and have helped us every step of the way from day one. The home is situated in lovely surroundings and is immaculate offering a lovely choice of foods and activities for residents it is CARE home, highly recommend.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you so much for your kind words and sharing your personal experience of our home. Warmest regards.


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Review from Jasmi Y (Granddaughter of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has lived at Autumn Vale Care Centre for the last few months. She is very settled and happy. She feels that she is cared for and loved. The staff are very informative and approachable. The staff welcome us very well when we visit.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you for your kind words. Warm wishes.


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Review from D L (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home cares. The nursing team and all the carers were so lovely and so respectful. They made my dad feel so comfortable and treated him with kindness and respect. They always updated me on how he was and what he had eaten. I honestly can't thank you enough.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for this lovely review. We will pass on your positive feedback to our team here at Autumn Vale Care Centre. Best Wishes.


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Review from Sophie W (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents spent their last few weeks at Autumn Vale care home. Although it was a sad time for the family, all the staff made us feel at home and we were always confident that Mum and Dad were being well cared for.
The staff were exceptional in their care and attention and went out of their way to
make Mum and Dad feel comfortable. They took the time to chat and get to know them both (and the family) and genuinely showed great interest in them.
Thank you to everyone for their kindness.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Dear Sophie, thank you for your kind words. We will pass this on to all our team here at Autumn Vale Care Centre. We are pleased we could support your family in their time of need. All the best.


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Review from K H (Son of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were pleased with the care that Mum received, although during the Covid times things were understandably very difficult. We always felt Mum was safe and secure at Autumn Vale and the staff often went the extra mile on special occasions. We were always kept informed when Mum's health
finally went down at the end of life.

Reply from Prarthana, Home Manager at Autumn Vale Care Centre

Thank you for sharing your personal experience of our home. Warm regards.


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Review from S M (Relative of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family member was bedbound so was unable to experience many of the activities provided at Autumn Vale. She was however kept warm, well fed and all her needs met. She liked the staff, especially her personal needs and we were always made to feel welcome when visiting.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for your kind words. We're glad to hear your family member felt comfortable and well cared for at Autumn Vale Care Centre.


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Review from Bill M (Nephew of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, attentive care of my bedbound aunt. A happy environment for her with occasional interaction with other care home residents. We were always kept up to date with how she was doing and staff and her primary carer went out of their way to provide enrichment.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for your kind words. We're so pleased to hear your aunt felt happy and supported!


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Review from D J (Niece of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt received very good care from all the staff during her short stay for respite. She gained strength back in her hands and was able to eat unaided using a knife and fork, regained her appetite, and was always dressed in clean clothes with her teeth and hearing aids in.
My aunt partly enjoyed the
singer and joined in tapping her feet and singing along.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for your lovely words. We are so glad your Aunt was happy with her care and enjoyed her stay with us. Best Wishes.


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Review from Robert P (Son-in-law of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, everybody i.e. residents seem extremely happy. Amazing job, everyone keep the good job going, this is the best set-up I have seen. I wish my dad had the chance to come here. The place is clean and today staff are so friendly and kind towards the residents.

Reply from Nichola Hughes, Home Manager at Autumn Vale Care Centre

Thank you for your kind words! We're proud of our team and their dedication.


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Review from D H (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, caring, and lovely, especially, 4 in particular, Mum felt safe and cared for, and very happy here and enjoys her meals. Thank you everyone.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

We thank you for these kind words. We are so pleased to hear your mum feels happy and cared for. Best Wishes.


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Review from Sheila H (Wife of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time that my husband has been a resident at Autumn Vale Care Centre he has got his smile back which is a joy to see. He is still settling in but already the family atmosphere and kind persistence and patience of the staff have made all the difference to his quality of life. I am at ease
now that I know he is being well looked after by professional caring staff. My heartfelt thanks to you all.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you so much for your kind feedback on our care home. We are delighted your husband is settling in well and that you feel more at ease. Best Wishes.


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Review from E P (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room was lovely and bright, nice and big too.
The food was good, the chef was very accommodating if you needed anything extra i.e. gravy.
The staff are lovey and very caring. I was very happy with the care my Mother received.

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Review from Lesley W (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Autumn Vale is the best place you could ever wish your loved one to be, my Mum has recently become a permanent resident in the last 6 weeks. The care, love, empathy, and all-round amazing care for her and other residents are to be commended. Thank you to all the team, you all deserve medals.
Many
thanks as always.

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Review from Alan B (Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care all round.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for your praise! We're committed to providing excellent care.


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Review from Maria L (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, when visiting the staff are always welcoming, and friendly and always gives you updates. Never knew how much the cares do for their residents. They put up with a lot and I personally think they should get paid more. Thank you all

Reply from Mihaela Constantinescu, Home Manager at Autumn Vale Care Centre

Thank you so much for your kind words! We're thrilled to hear that you find our care home welcoming.


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Review from T J (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing team and all the carers made the last few months of my dad's life extremely comfortable, treating him with the utmost kindness, dignity and respect. My dad was made to feel safe and nothing was too much trouble, going above and beyond to support him. At all times we as a family were kept
up to date with his health and wellbeing. Thank you to each and everyone at Autumn Vale.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you for your heartfelt words. We're honoured to have supported your dad with care and respect.


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Review from J F (Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent all month here. I was in care with other friends/residents.
Good people with all my care. Good fun. Lovely people.

Reply from Prarthana Bhandari, Manager at Autumn Vale Care Centre

Thank you so much for your kind words! We're happy to hear that you had a wonderful month with us and enjoyed the company of other residents.


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Review from R P (Granddaughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is very well looked after, she enjoys being here. We are happy with the staff and how they tend to her. Everything is well-maintained and clean.

Reply from Prarthana Bhandari, Manager at Autumn Vale Care Centre

Thank you so much for your wonderful feedback. We're delighted to hear that your Grandmother is well looked after and enjoys her time here.


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Review from Jeremy N (Friend of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in particular are so lovely, genuine, friendly and naturally caring.
The trips out are interesting, fun and very pleasant for the residents.
The food is good and there are regular drinks supplied with biscuits etc.
A lovely home it really is and there are plenty that aren't.

Reply from Ashvin Jhoollun, Manager at Autumn Vale Care Centre

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you find our staff lovely, genuine, friendly, and naturally caring!


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Autumn Vale Care Centre is calculated as follows: ( (480 Excellents x 5) + (124 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 616 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team.


Awards / Recognitions (10)

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Meet the Team (1)

Asvin

Asvin Jhoollun

Job Title: Care Home Manager

Joined: 2018

Ash has been in the Care Industry for over 12 years and has worked in many and varied roles, both clinically and managerially in nursing, residential and hospital settings. Ash has a qualification in Leadership and Management Level 5 and Leadership in Dementia care OCN. Ash is determined to strive for excellence and wants the home to become the ‘beating heart of the community’ . Ash is passionate about staff training and applauds the group ethos of creating a caring, fun-filled and vibrant environment to work in.


Frequently Asked Questions about Autumn Vale Care Centre

What types of Care is Autumn Vale Care Centre registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Autumn Vale Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Autumn Vale Care Centre have?

There are 69 Single Rooms.

What are the Facilities & Services at Autumn Vale Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Autumn Vale Care Centre to the centre of Welwyn?

1.1 mile(s) as the crow flies, distance by road may be significantly further.