Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
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9.8 121 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.

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Care Provided by Autumn Vale Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Prarthana Bhandari (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Autumn Vale Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,500
    • Self-Funded Nursing Care £1,600 – £1,600
    • Self-Funded Nursing Dementia Care £1,650 – £1,650
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,600

  • Respite Care fees are subject Care Homes availability.
  • (these prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30


  • Parking

  • Visitor Care Parking available


Autumn Vale Care Centre Reviews (121)

Total of 121, showing 21-40
9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.758) out of 10, based on 54 reviews in the last 2 years. Over all time Autumn Vale Care Centre has 121 reviews.

Overall Experience

  • 101
  • 18
  • 2
  • 0
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Date Published

121
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Review from R C (Niece of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism, care, organisation, and overall experience is second to none. The whole team made my aunt's last few months of her life happy, secure and very well cared for.
Don't think twice for your loved one to make the move to Autumn Vale. Thank you team!

Reply from Ashvin Jhoollun, Care Home Manager at Autumn Vale Care Centre

Thank you so much for your heartfelt feedback! We are deeply moved to hear about your aunt's positive experience at Autumn Vale Care Centre.


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Review from A J (Granddaughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have asked for a better place for Nan to spend her final weeks. The team truly cared for Nan and also us. Nothing was too much to ask. They were so welcoming and kind. The level of support they provided Nan as her needs changed, and also the support they gave to us, was second to none. It
felt homely there, a home away from home. Thank you all so much for everything, making a heartbreaking time that little bit easier.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you so much for spending your time to give us such good feedback. We are glad to know that you felt it as your home here. I will pass the message to the wider team.


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Review from Kaz B (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how amazing Autumn Vale is. The staff went above and beyond caring for her. Nothing was too much trouble. It was lovely coming to see my mum as her daughter rather than her carer. Her last day was so sad, but letting me and my daughter have the time with her till she passed has given
me closure, knowing that the staff had done everything they could. Autumn Vale deserve a medal they are outstanding. Thank you again Autumn Vale.

Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care Centre

Thank you so much for spending time to give us such a positive feedback. I will pass the massage to the wider team.


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Review from C B (Niece of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Autumn Vale Care Centre are what made our experience of caring for my aunt at the end of her life so much easier to bear. The management were always helpful, kind and empathetic. We will be forever grateful for their support.

Reply from Ashvin Jhoollun, Home Manager at Autumn Vale Care Centre

Your appreciation means the world to us, and we're honoured to have been able to make a difference in your experience. Please know that our thoughts are with you, and we're here for you whenever you need us.


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Review from Christine E (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff welcoming, kept informed of anything that was happening with Mum's care. The staff ensured that her dignity was maintained up to and after her death. They were supportive and this was especially helpful when Mum passed. A big thank you.

Reply from Ashvin Jhoollun, Home Manager at Autumn Vale Care Centre

Thank you for entrusting us with your mum's care, and please know that our support remains with you.


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Review from S M (Son of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in for an assessment only. My first impression was how clean and bright the residence was. The bedroom was very clean and the staff were very friendly.

Reply from Ashvin Jhoollun, Covering Home Manager at Autumn Vale Care Centre

Thank you for sharing your feedback, and we hope to continue exceeding your expectations in the future


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Review from J B (Son of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home was excellent, the staff were excellent, communication was excellent. The care was really good even though short. The room was well-equipped, security was very good. Very friendly staff and very supported.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will pass it on to the wider team.


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Review from S A (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family loved the place, if it wasn't so far from us all we could visit dad often. We would have very much wanted him looked after in a beautiful place, with wonderful staff, carers couldn't do enough for all the residents. My father actually told me he feel looked after like a king!

Reply from Ashvin, Home Manager at Autumn Vale Care Centre

What an amazing review! How fantastic to hear that your father feels like a king! The team work very hard and will love hearing this feedback! Warm regards.


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Review from Nicola P (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only is the facility beautifully presented, it is clean and modern. The staff are superb! They are kind, professional and extremely caring. They take time to know the residents and engage with them, playing music and singing songs. It is a fabulous care home.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your lovely compliments. I will pass it on to the wider team. I'm extremely proud of my team here and such feedback reminds me we are doing something right.


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Review from Martin S (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always make me welcome when I come to visit. Dad seems very happy here, always clean and well-fed. The home is always very tidy and tea and coffee are nonstop.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Dear Martin,
Thank you for your kind feedback, I'm glad your experience in the home has been excellent.


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Review from A B (Respite Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find your staff very friendly and professional, so keep up the good work your attention to detail is very special, my daughter was so impressed by the whole experience.
My wife had a good time and likes the staff very much, so it’s good to know that I can have peace of mind that she is in good hands
and I look forward to meeting everyone on my next visit.
Kind regards.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will pass it on to the wider team and share your comments.


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Review from Jenny J (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The one thing that really stood out for us when trying to find a home for our mother was that we always felt so welcome, walking about the home, with the way it is decorated, does not feel like a care home. All the lounges are decorated differently which gives the feel you are in a different place,
not seeing the same old colours on the wall, the staff are amazing and it's so lovely to see them laughing with my mum and through this has a special bond with her key worker who keeps me updated with Mums day to day activities. The staff are very welcoming and treat everyone with dignity and care, so for us, this was our choice of home where we knew Mum would be happy. The management team are always available with any concerns we may have, we can not thank the staff enough. Thank you.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Dear Jenny,
Thank you for your kind review, I will pass it on to the wider team for the excellent care my staff are providing.


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Review from A M (Son of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very efficient and caring (often in difficult circumstances),
My mother enjoyed her stay there, although her condition deteriorated in recent months.
My thanks to all the staff who assisted my mother in her stay.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback. I will share your reviews with the staff where Mum was.


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Review from Barry H (Husband of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the staff and care my wife receives highly enough, the place feels welcoming from the moment you walk through the doors.
The staff are always smiling and attentive to the needs of patients and visitors.


I go home each time knowing my wife is receiving the best of care.


Thank you

all so much.

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Review from Maureen J (Wife of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a very good care home, Autumn Vale Care Centre. My husband was so happy there.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind reviews. I will pass your kind feedback on to the wider team.


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Review from Helen R (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two and a half years of her life in the Poppy unit at Autumn Vale Care Centre. She was very well looked after and the care staff were compassionate and cheerful with her. The care home was friendly and welcoming. The staff gave Mum the help she needed and kept her happy.

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Review from D M (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Autumn Vale Care Centre after a short spell in hospital for a 28-day assessment. Sadly, she passed away during this time. I couldn't have asked for a better place for her to be. The staff were hard-working, friendly, compassionate and really caring, they treated my mother with sensitivity
and dignity right through to the end of her life. Thank you Autumn Vale.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will pass your compliments and experience to the wider team.


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Review from R J (Friend of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the facilities to be of very high level and the staff to be immediately attentive when needed and discreet and careful otherwise. Keeping a close eye on the residents and visitors without being Intrusive. The staff were always available to answer any questions we had, openly and clearly.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for taking time to leave a review. It's great to hear about your positive experience with the facilities and staff at Autumn Vale Care Centre. At Gold Care Homes we strive to make positive changes and provide excellent care. Kind regards.


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Review from A R (Niece of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt's situation was complicated. The staff worked with me in a very short space of time to find the best package for the best benefit to my aunt's well-being.
They were kind, warm and considerate and as old people, like all of us one day, need to feel love and attention and I feel comfortable leaving
my aunt here.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for taking the time to leave us a lovely review. We are glad to hear that you’re satisfied with the quality of care your aunt is receiving at Autumn Vale Care Centre. At Gold Care Homes, we strive to provide exceptional service to all our residents. Kind regards.


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Review from C H (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a temporary resident and we are very impressed with the facilities and care they are providing for her, she has settled very well in her accommodation and appears to be improving every day, we hope this will continue.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will share your experience with the wider team.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Autumn Vale Care Centre is calculated as follows: ( (480 Excellents x 5) + (124 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 616 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team.


Awards / Recognitions (10)

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Meet the Team (1)

Asvin

Asvin Jhoollun

Job Title: Care Home Manager

Joined: 2018

Ash has been in the Care Industry for over 12 years and has worked in many and varied roles, both clinically and managerially in nursing, residential and hospital settings. Ash has a qualification in Leadership and Management Level 5 and Leadership in Dementia care OCN. Ash is determined to strive for excellence and wants the home to become the ‘beating heart of the community’ . Ash is passionate about staff training and applauds the group ethos of creating a caring, fun-filled and vibrant environment to work in.