Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
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9.8 128 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.

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Care Provided by Autumn Vale Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Prarthana Bhandari (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Autumn Vale Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,600
    • Self-Funded Residential Dementia Care £1,600 – £1,600
    • Self-Funded Nursing Care £1,700 – £1,700
    • Self-Funded Nursing Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,600

  • Fees are subject to an individual assessment of needs
  • (these prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30


  • Parking

  • Visitor Care Parking available


Autumn Vale Care Centre Reviews (128)

Total of 128, showing 41-60
9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.772) out of 10, based on 61 reviews in the last 2 years. Over all time Autumn Vale Care Centre has 128 reviews.

Overall Experience

  • 108
  • 18
  • 2
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Date Published

128
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Review from Barry H (Husband of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the staff and care my wife receives highly enough, the place feels welcoming from the moment you walk through the doors.
The staff are always smiling and attentive to the needs of patients and visitors.


I go home each time knowing my wife is receiving the best of care.


Thank you

all so much.

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Review from Maureen J (Wife of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a very good care home, Autumn Vale Care Centre. My husband was so happy there.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind reviews. I will pass your kind feedback on to the wider team.


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Review from Helen R (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two and a half years of her life in the Poppy unit at Autumn Vale Care Centre. She was very well looked after and the care staff were compassionate and cheerful with her. The care home was friendly and welcoming. The staff gave Mum the help she needed and kept her happy.

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Review from D M (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Autumn Vale Care Centre after a short spell in hospital for a 28-day assessment. Sadly, she passed away during this time. I couldn't have asked for a better place for her to be. The staff were hard-working, friendly, compassionate and really caring, they treated my mother with sensitivity
and dignity right through to the end of her life. Thank you Autumn Vale.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will pass your compliments and experience to the wider team.


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Review from R J (Friend of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the facilities to be of very high level and the staff to be immediately attentive when needed and discreet and careful otherwise. Keeping a close eye on the residents and visitors without being Intrusive. The staff were always available to answer any questions we had, openly and clearly.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for taking time to leave a review. It's great to hear about your positive experience with the facilities and staff at Autumn Vale Care Centre. At Gold Care Homes we strive to make positive changes and provide excellent care. Kind regards.


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Review from A R (Niece of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt's situation was complicated. The staff worked with me in a very short space of time to find the best package for the best benefit to my aunt's well-being.
They were kind, warm and considerate and as old people, like all of us one day, need to feel love and attention and I feel comfortable leaving
my aunt here.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for taking the time to leave us a lovely review. We are glad to hear that you’re satisfied with the quality of care your aunt is receiving at Autumn Vale Care Centre. At Gold Care Homes, we strive to provide exceptional service to all our residents. Kind regards.


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Review from C H (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a temporary resident and we are very impressed with the facilities and care they are providing for her, she has settled very well in her accommodation and appears to be improving every day, we hope this will continue.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will share your experience with the wider team.


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Review from Michael S (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy and satisfied with the care that my mother has been provided with. The staff are always helpful and nothing seems to be too much trouble and they are happy to do it with a smile. The room and centre are well-maintained and clean.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for taking the time to write a positive review. Your comments are very important to us, I will pass them on to the wider team.


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Review from A S (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From a visit to a friend.
From my initial visit, everything looked very good. Staff were extremely helpful, friendly and professional.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for taking time to write a nice review for the team and home. I will pass your compliments to the wider team.


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Review from E V (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dropped in unannounced to see the facilities and was warmly welcomed. The room was light and clean. A lovely peaceful place for my husband to spend his last few days. The staff were always helpful, friendly and caring. We were delighted with the care received at Autumn Vale and would thoroughly recommend
it to others.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for sharing your positive experience with us. We appreciate your kind words. At Autumn Vale Care Centre, we look forward to continuing to provide you and your husband with exceptional care. Kind regards.


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Review from N E (Wife of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Thank you for your good service. Keep up the good work and continue to spread love and kindness to your patients. I am very grateful for all the hard work that you have provided for all of your patients.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you so much for your review, your feedback is important to us. At Autumn Vale Care Centre, we strive to provide exceptional care to all our residents. Kind regards.


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Review from D V (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Autumn Vale after a short spell in hospital, for a 28-day assessment. He passed away during this time, but I couldn't have asked for a better place for him to be. He was treated with sensitivity and dignity throughout. The staff were all thoughtful, intelligent and gentle in their care
of him and our family. We spent his last afternoon with him thanks to the good communication, patience and kindness of the staff team.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review, I shall pass it on to the wider team in DTA unit.


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Review from T R (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was looked after with care and attention. His medical needs were dealt with promptly and his views were respected. Liaison with family was excellent. The staff were always polite and respectful.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback. I will pass your compliments to the wider team.


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Review from L M (Wife of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first impression I got of Autumn Vale Care Centre was how welcoming the home was, it's beautifully decorated, very light and airy, always with fresh flowers and a friendly smile from the carers and office staff alike. The variation in food could be better, it is very repetitious. Although I visit
the home every other day, I cannot comment on activities, I have never experienced any. The gardens are always kept well-maintained and car parking is good. On the whole, I am satisfied with the home and yes, I would be happy to recommend it's care provided.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback. I will pass your comments on to the team.


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Review from N R (Daughter of Resident) published on 28 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Autumn Vale Care Home for six weeks until she could move closer to home and family. Otherwise, I would have been extremely happy for her to have stayed on. All members of staff knew who she was and their level of care - excellent. The management team were extremely helpful and accommodating.
Overall, Autumn Vale Care Centre has a lovely caring and professional set-up.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you so much for your kind feedback. I shall pass your compliments on to the wider team.


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Review from G W (Son of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Autumn Vale Care Centre from hospital in January 2022. Covid restrictions were in place which made for an awkward introduction. I was unhappy about a number of government restrictions but I understood the policies the care home undertook and the reason for them. Regardless
of my own feelings, it was the best option for my mother and this has proven to be more than true. The longer I see how she is looked after the more respect I have for the staff and what they do. Autumn Vale Care Centre has given excellent care to Mum and they have helped her through a difficult time. The staff at all levels have been kind, friendly and helpful and do their utmost for the residents. My mother has been a resident for fifteen months, her health continues to improve. The most important aspect of this review is that Mum is content, she is happy to be here and has no wish to live anywhere else.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback. I shall pass on your experiences and compliments to the wider team.


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Review from J D (Wife of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From his arrival until his death, my husband was treated with excellent care, cleanliness and treatment for any pain he was in. The staff were very friendly and kind. I would recommend anyone to go there. Thank you.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for submitting your review for Autumn Vale Care Centre. Once again, we wish to express our sincere condolences for your loss. Our hardworking staff members always strive to provide the best possible care, ensuring all residents are treated with the love, respect, and dignity they deserve. Our staff members also ensure the high levels of cleanliness at our homes are always maintained as we want all our residents to live in a clean, safe, and homely environment. Thank you again. Best wishes.


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Review from Sally E (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Autumn Vale from hospital, already suffering from advanced dementia and leukaemia, for the final six weeks of his life. Right from the off, the staff at Autumn Vale helped in sorting out my father’s care very sensitively, quickly recognising the need for and facilitating additional
one-to-one care so that he had personal company and attention throughout the day. I would like to thank all the staff and management for looking after my father with genuine compassion and dignity. It was a great reassurance to the family to know that my father was being so well looked after.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback, I will pass your compliments to the team.


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Review from J K (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Australia and have not seen my mum for five years. I have now been able to travel to the UK to see her. The change and improvement in her general health and attitude are outstanding. The staff at Autumn Vake have worked hard to look after her, especially one who has done so much to look after
her and improve her health and well-being. The staff at Autumn Vale are friendly, helpful and hard-working. Thank you.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback. I will pass your compliments on to the team.


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Review from R D (Son of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at the Autumn Vale Care Centre for more than two years now. The home manages my dad so well, I have no words. My dad is a very highly demanding person. The staff try to fulfil all his demands. The staff are very friendly and well trained, engagement team are excellent.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback, I shall pass your compliments to the wider team.


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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 61 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Autumn Vale Care Centre is calculated as follows: ( (549 Excellents x 5) + (131 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 693 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Asvin

Asvin Jhoollun

Job Title: Care Home Manager

Joined: 2018

Ash has been in the Care Industry for over 12 years and has worked in many and varied roles, both clinically and managerially in nursing, residential and hospital settings. Ash has a qualification in Leadership and Management Level 5 and Leadership in Dementia care OCN. Ash is determined to strive for excellence and wants the home to become the ‘beating heart of the community’ . Ash is passionate about staff training and applauds the group ethos of creating a caring, fun-filled and vibrant environment to work in.