Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
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9.8 128 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.

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Care Provided by Autumn Vale Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Prarthana Bhandari (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Autumn Vale Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,600
    • Self-Funded Residential Dementia Care £1,600 – £1,600
    • Self-Funded Nursing Care £1,700 – £1,700
    • Self-Funded Nursing Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,600

  • Fees are subject to an individual assessment of needs
  • (these prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30


  • Parking

  • Visitor Care Parking available


Autumn Vale Care Centre Reviews (128)

Total of 128, showing 81-100
9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.772) out of 10, based on 61 reviews in the last 2 years. Over all time Autumn Vale Care Centre has 128 reviews.

Overall Experience

  • 108
  • 18
  • 2
  • 0
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Date Published

128
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Review from J P (Niece of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt stayed here following a hospital stay during the pandemic. Her care was generally good, but she did not like the food and said some staff were less caring, others she liked. Her nails were not cut during her stay and she was encouraged to 'toilet' in her bed which she found degrading. One room
has tea stains on the wall and was dirty under the chair. We appreciated that the pandemic was difficult for everyone but these issues could have made her stay more enjoyable if resolved.

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Review from K I (Son of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to my father at such a difficult time and the assistance given to us as his loved ones has been excellent. The carers have been very attentive and have always given us their time when we've had questions and concerns.

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Review from Diane W (Daughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with all aspects of care and communication. The staff are really helpful, friendly and caring.

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Review from D G (Wife of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Autumn Vale for approx 10-months. During which time, his health deteriorated due to Parkinson's Disease. He became less able to take part in organised activities, but it was apparent that staff took time talking to him and trying simple things - e.g. jigsaws - to simulate
him. He became less able to swallow, but his diet was altered to cope with this. The staff were always willing to talk to me and report small setbacks or medical emergencies. He was always clean and tidy and never miserable. He died on 11th September. The news of his death was broken most sympathetically, and the packing and removal of his possessions were handled with much helpful understanding.

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Review from Mark T (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very helpful and polite. The room was nice and clean. Overall a nice place.

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Review from S L (Grandson of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff, friendly faces, and always willing to help.

Reply from Jemar Legister, Marketing Associate at Autumn Vale Care Centre

Thank you for taking the time to leave a review. It is good to hear the compliments of our hardworking staff at Autumn Vale Care Centre. They work tirelessly to ensure they are providing exceptional care to all of our residents. Thank you, and stay safe.


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Review from Carol B (Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Reply from Jemar Legister, Marketing Associate at Autumn Vale Care Centre

Thank you for taking the time out to leave a review. Gold Care Homes strives to provide exceptional quality of care to all our residents, and we are thrilled to know that this is recognised. Thank you, and stay safe.


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Review from Marie B (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, friendly, caring staff, can't thank them all enough!

Reply from Jemar Legister, Marketing Associate at Autumn Vale Care Centre

Thank you for taking the time out to leave a review. We are happy to know you are satisfied with the level of care we provide within our home.


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Review from Rose N (Daughter of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very happy. Staff are cheerful and room is very clean with a lovely view.

Reply from Jemar Legister, Marketing Associate at Autumn Vale Care Centre

Thank you for leaving a review. We are thrilled to know that your mum is very happy at Autumn Vale Care Centre.


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Review from Lewis H (Friend of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see my old neighbour at Autumn Vale. I was able to speak to her at her bedroom window. The home was lovely and clean and the staff were so friendly.

Reply from Jemar Legister, Marketing Associate at Autumn Vale Care Centre

Hi there, thank you for taking the time out to leave such a positive review.


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Review from Natalie H (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well looked after. She enjoyed the meals prepared throughout the day and found the staff very friendly. Although she only stayed a short time she was very satisfied and would be happy to return if and when the time comes again.

Reply from Alison Foreman, Director of Sales and Marketing at Autumn Vale Care Centre

Thank you for your 5* review, it is very much appreciated.


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Review from J J (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is under the conditions of the covid-19 pandemic, so unable to go inside the home, have visited father in the garden. Staff very friendly and helpful. My father seems well cared for and well-fed. Viewed through the window, his room looks spacious and there is an ensuite. Nursing staff have
good communication about care needs.

Reply from Alison Foreman, Director of Sales and Marketing at Autumn Vale Care Centre

Thank you for your review which gives a good sense of how our home is currently operating under very specific safety guidelines for residents, staff and families. The team work so hard to ensure that everyone is well looked after and the communication with families is a high priority, as part of that. Therefore I am reassured that you comment about the good communication you have experienced. Kind regards.


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Review from Chris B (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home seems to really care and look after residents well. We are always informed of what we need to know and mums carers are great.

Reply from Alison Foreman, Director of Sales and Marketing at Autumn Vale Care Centre

Thank you very much for taking the trouble to review our home. Your feedback is much appreciated. kind regards


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Review from Samantha B (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident here for 18 months, returning home on 20th July 2020. She went in last year unable to walk, talk or do anything for herself. She was incontinent and quite frankly, a difficult resident.
The team here worked wonders with her, getting her back to her 'normal' self. Nothing was too much
trouble and they really involved the family in all decision making. In fact, we consider them part of our extended family and will continue to stay in touch forever. We've built unbreakable bonds with the team here so thank you from the bottom of our hearts!

Reply from Alison Foreman, Director of Sales and Marketing at Autumn Vale Care Centre

Thank you very much for your review. I found it very touching to read and I am sure that others will do too. It will do much to reassure those people who are considering bringing their loved one into a care home at this moment in time. Much appreciated. Kind regards.


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Review from Bridget (Day Care) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a nice care home and first-class care and most importantly of all they attract and inspire some of the most talented people in the care industry. The staff are very friendly and they work has a team which is so good.

Reply from Sym Jaj, Senior Marketing Executive at Autumn Vale Care Centre

Hi Bridget, thank you for leaving us such a kind review. The team at Autumn Vale are truly remarkable and it's lovely to receive such positive feedback about their efforts.
Take care and wishing you well, always.


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Review from Kathy P (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to send my heartfelt thanks to everyone, all the staff who work at Autumn Vale for the care you gave my mum during her time with you. Being at Autumn Vale was like having a big, welcoming extended family to care for my mum and keep her feeling safe and supported. Her time with you, although
quite short, was full of happiness and joy because of how staff engage with her and all the residents, showing genuine compassion, skill and commitment to individual needs. The work you all do is so important.


I know my mum felt happy, safe and cared for by the way her face lit up whenever the staff came into her room. The emotional care my mum received, the understanding of her as an individual and the sensitive support and respect shown to us her family, especially at the end of her life, was remarkable and wonderful. It has made the sadness of her passing so much easier knowing that she was happy and cared about, I will treasure the memories of her life with you, thank you so much.


Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

Firstly, we're sorry for your loss and thank you for entrusting your mums care with us. Your compliments are extremely kind. The staff will be very proud to know that their compassion and livelihood have been noticed. Thank you and stay safe!


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Review from Kim B (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved to Autumn Vale, Poppy Ward after a hospital admission and his first Care Home rejected him after 3 days. We were worried how he would get on after that but was put at ease instantly. The staff are friendly and happy in their work, which says a lot and the decoration of the home has
been thoughtfully done and shows that their residents’ matter whatever their age or their health conditions. Poppy Ward went the extra mile to make sure he had everything he needed from Day 1 and nothing was too much trouble. The activity side amazed us and one evening a little group were being told a story to music. As a family, we loved Autumn Vale and wished we had found it sooner for our lovely dad, who sadly passed away after returning to hospital after just 4 days. We know if he had lived longer, he would have been so happy there. It is a hidden gem and we cannot thank Autumn Vale enough for my father’s welcome and their care, support and compassion they showed in his short stay.

Reply from Melissa Lawerence, Marketing Coordinator at Autumn Vale Care Centre

Thank you for your very touching review, Kim, we give you our condolences on your fathers recent passing. We're incredibly humbled by your feedback about our care home and wish you the best.


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Review from John P (Son of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the staff of Autumn Vale for their outstanding help and compassion they gave to our mother in her last few weeks. Every member of staff that helped us through this difficult time for the family, were always courteous and kept us to date on her condition and needs. Every member
of staff was friendly and smiling and always had time for us and gave Mother the greatest respect at all times. It's a shame we can't mention names but we will remember you all. Autumn Vale is an outstanding care home with rooms more like a five-star hotel and all your guests seem very happy. Thank you.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

Thank you for the exceptional review. We're really glad that your mother enjoyed her time with us - Best regards.


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Review from Anita (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here a couple of months ago after two hospital admissions, a move to another nursing home that I wasn't happy with and originally from a care home that we loved. This home (the day after mum was admitted there) put me at ease, the staff are amazing, my mum is on Poppy ward and the staff
there always make me feel welcome. We have had impromptu singing sessions in the lounge and even dancing from carers - the main nurse on-ward is always there for me if I need to talk to her. I feel very sad when I see my mum but I always end up laughing and chatting with the other residents and try and get mum engaged in that and makes me feel like a visit has been positive for mum. The decoration of the home is lovely and warm and welcoming. One little touch that I love is that I go into my mum's room and her music is always on - she has had her hair curled by the lead nurse - she is happy here and I would definitely recommend for your loved ones. It has made my life so much happier.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

Thank you for sharing your wonderful experience at our home. We're very pleased your mum is happy with her new home.


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Review from Odette K (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very comfortable at Autumn Vale.
The management and staff treated my mother really well in a very caring and considerate manner. We will forever be grateful to the staff, particularly the nurse and tow others as well who gave excellent care. Thank you.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

That's great to hear, many thanks for your review.


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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 61 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Autumn Vale Care Centre is calculated as follows: ( (549 Excellents x 5) + (131 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 693 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Asvin

Asvin Jhoollun

Job Title: Care Home Manager

Joined: 2018

Ash has been in the Care Industry for over 12 years and has worked in many and varied roles, both clinically and managerially in nursing, residential and hospital settings. Ash has a qualification in Leadership and Management Level 5 and Leadership in Dementia care OCN. Ash is determined to strive for excellence and wants the home to become the ‘beating heart of the community’ . Ash is passionate about staff training and applauds the group ethos of creating a caring, fun-filled and vibrant environment to work in.