Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
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9.8 129 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.

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Care Provided by Autumn Vale Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Prarthana Bhandari (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Autumn Vale Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,600
    • Self-Funded Residential Dementia Care £1,600 – £1,600
    • Self-Funded Nursing Care £1,700 – £1,700
    • Self-Funded Nursing Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,900 – £1,900
    • RESPITE Self-Funded Nursing Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,600

  • Fees are subject to an individual assessment of needs
  • (these prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30


  • Parking

  • Visitor Care Parking available


Autumn Vale Care Centre Reviews (129)

Total of 129, showing 101-120
9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.771) out of 10, based on 62 reviews in the last 2 years. Over all time Autumn Vale Care Centre has 129 reviews.

Overall Experience

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Date Published

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Review from Odette K (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very comfortable at Autumn Vale.
The management and staff treated my mother really well in a very caring and considerate manner. We will forever be grateful to the staff, particularly the nurse and tow others as well who gave excellent care. Thank you.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

That's great to hear, many thanks for your review.


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Review from Lorraine P (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always kind and caring towards my dad, where behaviour can be challenging. I feel they are always trying to accommodate his needs, even as he deteriorates both mentally and physically. If my dad could voice an opinion, he would say he is happy and settled at Autumn Vale.

Reply from Melissa Lawerence, Marketing Coordinator at Autumn Vale Care Centre

Lovely review, many thanks.


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Review from Lorraine C (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided in Autumn Vale Care Centre for the past 5 months January 2019. I can not commend the home more. It is efficiently run by a number of staff that quite frankly have become family.
Mum is very well cared for and quite happy. I would definitely recommend anyone to reside here.

Reply from Melissa Lawerence, Marketing Coordinator at Autumn Vale Care Centre

Lovely review, thank you for your most kind comment & rating! We truly value your review.


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Review from David P (Son of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Autumn Vale were very professional and treated my mother with dignity and respect. I was continually updated as to her condition and included in discussions to the way forward. There was a positive and happy atmosphere and the accommodation was very good. I would have no hesitation
in recommending Autumn Vale to anyone who finds themselves in a similar position to myself. Many thanks for all your assistance.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

Great, thank you for your review!


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Review from Catherine S (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very well cared for by a dedicated team. She is treated respectfully and her wishes met. The support of the staff also extends to the family, giving us peace of mind that Mum is in safe hands. Family events are regular and well attended, which benefits families getting to know and support
each other.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

That's fantastic, thank you for your review. We really appreciate your kind words.


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Review from G T (Son of Resident) published on 24 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Given that there are a lot of difficulties to overcome when a family member has to be cared for, the staff at Autumn Vale Care Centre handled every issue with care, consideration, understanding and professionalism. My thanks go to them.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

Thank you for a great review.


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Review from Lesley B (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been to several care homes and can say that this is the best one. The staff are very patient and caring. My mother is kept clean and well dressed. All rooms are kept extremely clean and well decorated.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

Fantastic! We're glad that we could make a very big impact and we are extremely pleased with your response. All of the care staff will be very flattered - Kind regards.


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Review from Lara F (Granddaughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandmother has received is excellent. With the support of staff and even other residents, my grandmother has gone from end of life to eating/drinking regularly, communicating better and even walking - something we never thought possible again. Amazing staff.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Hi Lara,


Thank you for your kind review - your comments are appreciated by the team at Autumn Vale.


Regards.


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Review from Audrey S (Wife of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Autumn Vale Care Centre is a wonderful nursing home, the staff were all so caring towards my husband and his needs. Autumn Vale is a very fresh, clean and welcoming place.
The manager is also very caring and will always stop for a chat and to make sure everything is ok with us as well as with my husband.
Me
and my family thank you all so much.
Thank you.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

Lovely comment, thank you for your time. We truly appreciate the detail you put into your comment, our manager and staff will be very pleased to know that they are doing an excellent job- Best regards.


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Review from Ken L (Husband of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with all aspects of Autumn Vale. I cannot speak highly enough of the staff at all levels and whilst not in any way decrying previous managers, the new manager had made an immediate impression on everybody in the best possible way and I hope he stays with us for a very long time.
I couldn't wish for a better place for my wife except for home and back to her former self.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

Fantastic comment! We really appreciate your review and very pleased with your response to our new management - Many thanks.


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Review from Marguerita H (Sister of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that the staff were very pleasant and helpful not only to myself but in dealing with all the residents - including my sister.
So well run. Hopefully, when I need to have respite care it would be my favourite place.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.


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Review from Clare B (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the care the resident gets.
The nurses are caring and compassionate, always helpful and good humoured.
Autumn Vale is clean, tidy and her room is spacious with a lovely outlook.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.


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Review from Violet C (Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was cared for in a very professional manner. The staff were very kind and helped in every way. I was treated well. I had a choice of food and it was always good food. The activities were designed for the oldies with dementia and strokes, but there was always some sort of entertainment such as music
(singer). There was physio, hairdressers etc. The manager was available every day if he was needed. I was never left on my own unless I requested it.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Violet, thank you for your kind review. I'm glad you enjoyed the Gold Care experience.
Best.


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Review from Julie S (Mother of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always receives the best care over and above expectations. The staff work hard to keep the residents comfortable. They always have a ready smile and encouraging word for both residents and visitors. I am amazed at the patience they display and the way they go about mundane routines with enthusiasm.
My mother suffers from severe dementia but it is clear that she is happy here. Indeed she tells me she is happy. She recognises the carers and always comments, in her own way, that they are 'good to her or nice'. I feel confident that my Mother is looked after well here. The staff genuinely care about the residents and it is clear they form bonds and yet are still professional.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Thanks Julie. Your kind words are appreciated.


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Review from Ann P (Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here in December 2017. I was a mass of fears and phobias because of the previous 2 years experiences in July.
As soon as I was admitted here the staff began to treat me with infinite care and tolerated all my problems i.e panic attacks, blackout and much more. They were kind patient and tolerant.
The direct result of this treatment is that now a few months later, I have been helped out of this psychological forest and am almost my self again.
This is a true statement of my experience here.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Ann,


Thank you for your kind review.


Best.


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Review from Claire W (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always been very well cared for and during some very difficult periods of ill health over the last year. The staff are amazingly supportive to our Mum and to our family and keep us very well informed of any issues.

Reply from Kendra Bray, Relationship Manager at Autumn Vale Care Centre

Thank you for your review Claire, and glad to hear that the Autumn Vale family are very supportive.


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Review from Lewis F (Brother of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home in quiet location. Staff are polite and helpful. Room clean and tidy. Food good.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Hi Lewis,


Thank you for your positive review.


Best.


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Review from Michael V (Husband of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional and caring environment with diligent nursing care. The room is clean and modern. The general impression is of a caring environment with nurses and carers demonstrating a cheerful and encouraging approach with due care and attention to entertainment and involvement. The barbeque was appreciated
together with numerous other special occasions including the garden party for The Royal Wedding on May 19th.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Michael,


We always aim to please! Thank you for taking time to write a positive review.


Best.


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Review from Margaret W (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home put on a very good BBQ for residents and family. Good choice of food. Attentive staff. Made to feel very welcome. My family and I thoroughly enjoyed ourselves.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Margaret,


Happy you enjoyed the BBQ. We are holding a number of community driven events in the coming months. Sign up for our newsletter to find out more info.


Best.


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Review from Janice S (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is a very nice home for an elderly person to spend their twilight years. I myself have only been placed here for 6 weeks to convalesce, but have found my stay pleasing in all aspects. The staff are very helpful - nothing seems to be too much trouble for them, they are courteous and friendly
and always reply to a 'thank you' with 'your welcome'. There's a lot of friendly banter and laughter between the users and the staff.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Hi Janice,


Thank you for your kind words. Happy to hear your thoughts on how we can improve the experience of our residents.


Dalbir Jangra


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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Autumn Vale Care Centre is calculated as follows: ( (556 Excellents x 5) + (134 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 703 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

Asvin

Asvin Jhoollun

Job Title: Care Home Manager

Joined: 2018

Ash has been in the Care Industry for over 12 years and has worked in many and varied roles, both clinically and managerially in nursing, residential and hospital settings. Ash has a qualification in Leadership and Management Level 5 and Leadership in Dementia care OCN. Ash is determined to strive for excellence and wants the home to become the ‘beating heart of the community’ . Ash is passionate about staff training and applauds the group ethos of creating a caring, fun-filled and vibrant environment to work in.