Review from Audrey S (Wife of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience

Autumn Vale Care Centre is a wonderful nursing home, the staff were all so caring towards my husband and his needs. Autumn Vale is a very fresh, clean and welcoming place.
The manager is also very caring and will always stop for a chat and to make sure everything is ok with us as well as with my husband.
Me

and my family thank you all so much.
Thank you.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

Lovely comment, thank you for your time. We truly appreciate the detail you put into your comment, our manager and staff will be very pleased to know that they are doing an excellent job- Best regards.

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Review from Ken L (Husband of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience

I am extremely happy with all aspects of Autumn Vale. I cannot speak highly enough of the staff at all levels and whilst not in any way decrying previous managers, the new manager had made an immediate impression on everybody in the best possible way and I hope he stays with us for a very long time.

I couldn't wish for a better place for my wife except for home and back to her former self.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care Centre

Fantastic comment! We really appreciate your review and very pleased with your response to our new management - Many thanks.

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Review from Marguerita H (Sister of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

I found that the staff were very pleasant and helpful not only to myself but in dealing with all the residents - including my sister.
So well run. Hopefully, when I need to have respite care it would be my favourite place.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.

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Review from Clare B (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

We are pleased with the care the resident gets.
The nurses are caring and compassionate, always helpful and good humoured.
Autumn Vale is clean, tidy and her room is spacious with a lovely outlook.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.

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Review from Violet C (Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience

I was cared for in a very professional manner. The staff were very kind and helped in every way. I was treated well. I had a choice of food and it was always good food. The activities were designed for the oldies with dementia and strokes, but there was always some sort of entertainment such as music

(singer). There was physio, hairdressers etc. The manager was available every day if he was needed. I was never left on my own unless I requested it.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Violet, thank you for your kind review. I'm glad you enjoyed the Gold Care experience.
Best.

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Review from Julie S (Mother of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother always receives the best care over and above expectations. The staff work hard to keep the residents comfortable. They always have a ready smile and encouraging word for both residents and visitors. I am amazed at the patience they display and the way they go about mundane routines with enthusiasm.

My mother suffers from severe dementia but it is clear that she is happy here. Indeed she tells me she is happy. She recognises the carers and always comments, in her own way, that they are 'good to her or nice'. I feel confident that my Mother is looked after well here. The staff genuinely care about the residents and it is clear they form bonds and yet are still professional.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Thanks Julie. Your kind words are appreciated.

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Review from Ann P (Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience

I came here in December 2017. I was a mass of fears and phobias because of the previous 2 years experiences in July.
As soon as I was admitted here the staff began to treat me with infinite care and tolerated all my problems i.e panic attacks, blackout and much more. They were kind patient and tolerant.

The direct result of this treatment is that now a few months later, I have been helped out of this psychological forest and am almost my self again.
This is a true statement of my experience here.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Ann,

Thank you for your kind review.

Best.

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Review from Claire W (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience

Mum has always been very well cared for and during some very difficult periods of ill health over the last year. The staff are amazingly supportive to our Mum and to our family and keep us very well informed of any issues.

Reply from Kendra Bray, Relationship Manager at Autumn Vale Care Centre

Thank you for your review Claire, and glad to hear that the Autumn Vale family are very supportive.

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Review from Lewis F (Brother of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience

Care home in quiet location. Staff are polite and helpful. Room clean and tidy. Food good.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Hi Lewis,

Thank you for your positive review.

Best.

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Review from Michael V (Husband of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience

A professional and caring environment with diligent nursing care. The room is clean and modern. The general impression is of a caring environment with nurses and carers demonstrating a cheerful and encouraging approach with due care and attention to entertainment and involvement. The barbeque was appreciated

together with numerous other special occasions including the garden party for The Royal Wedding on May 19th.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Michael,

We always aim to please! Thank you for taking time to write a positive review.

Best.

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Review from Margaret W (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience

The care home put on a very good BBQ for residents and family. Good choice of food. Attentive staff. Made to feel very welcome. My family and I thoroughly enjoyed ourselves.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Margaret,

Happy you enjoyed the BBQ. We are holding a number of community driven events in the coming months. Sign up for our newsletter to find out more info.

Best.

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Review from Janice S (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

I think this is a very nice home for an elderly person to spend their twilight years. I myself have only been placed here for 6 weeks to convalesce, but have found my stay pleasing in all aspects. The staff are very helpful - nothing seems to be too much trouble for them, they are courteous and friendly

and always reply to a 'thank you' with 'your welcome'. There's a lot of friendly banter and laughter between the users and the staff.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Hi Janice,

Thank you for your kind words. Happy to hear your thoughts on how we can improve the experience of our residents.

Dalbir Jangra

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Review from David M (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience

My Mum was at Autumn Vale for the last months of her life. The staff were welcoming and warm to me whenever I visited.
The carers and nurses treated my Mum with great care, respect and patience. They took pains to make sure she was eating and drinking – providing her with food that she was more likely

to eat and helping and encouraging her to eat it. And they did this despite being constantly busy with the demands of other residents: managing to stay calm, compassionate and focused on their very long shifts.
Some of the carers would pop in to see Mum at the start and end of their shifts if they were working on other wings, or just to exchange a few words during the course of the day. This friendliness made such a difference to my Mum’s quality of life.
The nurses who were on duty during Mum’s last few days were compassionate, attentive and carefully professional - helping to make sure that Mum's last days were comfortable and free from distress.

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Review from Debbie T (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience

I cannot recommend this care home highly enough. My dad is so well cared for, he is happy and content. The carers are all doing a fantastic job and my dad likes them all. The nurses are really looking after him well. It is clean, friendly and welcoming. The management is good too, very efficient and

responsive. I can relax knowing my dad is in very good hands.

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Review from Kathie M (Friend of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience

This placement proved a successful one giving my friend the best quality of life. The environment is peaceful and caring. I was most impressed by the kindness and professional skills of the staff in the home. Always going the extra mile.

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Review from Leslie W (Husband of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care and attention my wife receives.
It is a wonderful, friendly, caring facility.

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Review from Sheila H (Daughter of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience

The care my mother-in-law receives is of a good standard in the main. She is always clean and she seems happy most of the time. My only complaint is noticing if her nails or eyes need attention. They will do it if we ask but we would be happier if they noticed before we have to tell them. Her carers

are very good with her. She is always happy when they are around. We don't think she would have survived this long without their care.

Reply from Roda Williams, Home Manager at Autumn Vale Care Centre

Thank you very much for your comments which help us to improve always. As discussed, we have put measures in place to ensure all your concerns are addressed appropriately.

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Review from Lisa S (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care mum receives. Meals always look good, staff are very friendly and caring. It is great to know mum is well looked after. Very happy with the home.

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Review from Linda L (Wife of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience

My husband who suffers from Alzheimer's was moved to Autumn Vale after being in hospital for seven weeks after suffering from sepsis.
He was unable to walk, is doubly incontinent and unable to feed himself.
The was no possibility of him coming home, so we have to find him a nursing home. Luckily

we picked Autumn Vale.
We have been pleased with the way he has been treated, even though he has only been here for three weeks, nothing seems too much trouble.
They have also looked after me and my family with empathy and kindness at a very difficult time.

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Review from Carl B (Son-in-law of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience

Well done to all staff. 10 out of 10. Good luck. Thank you.

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Autumn Vale Care Centre

Care Provided by Autumn Vale Care Centre

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Funding & Fees Guide for Autumn Vale Care Centre

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