Review from A O (Daughter of Resident) published on 29 January 2023
Submitted via Postal Card • Report

Overall Experience

Generally the care and home is more than anyone could want for their family. There are a few problems that arise from time to time, but when discussed with staff, they always do their best to sort out any matters rising. The main concern is always the beaker is empty when I visit mum. Mum's eyesight

is poor so she is unable to help herself to a drink. It worried me that she's not getting enough fluids.

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Review from C L (Son of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience

Woodside care home has excellent staff who treat my mother with top care and consideration. The service is very good.

Reply from Anitha Jisson, Home Manager at Woodside Nursing Home

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care

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Review from Victoria D (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

Woodside is a good home and although dad wasn't keen to start with he has settled and seems content. The staff are respectful, kind and friendly. Dad loves the outside space and we spend time together sitting and enjoying the trees. As his only child, I have felt so relieved that he is safe and cared

for.

Reply from Anitha Jisson, Home Manager at Woodside Nursing Home

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from India B (Resident) assisted by family/friend published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience

Catering at Woodside is very hit -or-miss, there are plenty of desserts & cakes but the meals tend to be bland, for this reason I order freeze-dried meals in. A few more condiments with the salads, e.g. olive oil, vinaigrette's, mayonnaise. These can also lift plain sandwiches. Nutrition is paramount.

We are often filling out questionnaires about the menu, but as yet, nothing.

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Review from Gale R (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

My father has been very happy there and looked after very well. The Woodside Nursing Home carers are very friendly, make you feel welcome and let me know if Dad is not well. Very good nursing home.

Reply from Anitha Jisson, Home Manager at Woodside Nursing Home

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care family.

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Review from M P (Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

I have been a resident here for one year. I am settled and happy, having lost my husband, flat and possessions in the past year. Nice ensuite room and large TV. Kind and caring staff. I feel safe and secure and can actually see a doctor, hairdresser and podiatrist. Residents' laundry is also done too.

Activities coordinator is just starting and the food situation is better with new menus in January.

Reply from Anitha Jisson, Home Manager at Woodside Nursing Home

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Janine O (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been in Woodside for nearly six years and has been very happy. The staff are always cheerful and my mum is well looked after.

Reply from Anitha Jisson, Home Manager at Woodside Nursing Home

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Wendy F (Daughter of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience

From the point of going to view Woodside, we were encouraged to ask questions and raise concerns and warmly welcomed. All the carers and management team did their utmost to make the moving and settling in happy and secure feeling. Carers work exceptionally hard and ensure the residents are clean and

well-dressed and all needs are catered for in a dignified and respectful manner. Woodside is very clean, tidy and has no unpleasant smells. It is a serene and pleasant home to visit, always being welcomed by the staff. The manager is approachable, friendly and the home is well-led.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Woodside Nursing Home

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Andrew M (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

It is extremely hard to write this review as this is my only experience of a care home, and it has coincided with the pandemic, which undoubtedly has impacted the ability of care homes to provide their usual service. That said, my parents have been treated with dignity and have been well looked after

at Woodside. Hopefully, there will soon be more activities and outings organised. I have no complaints at all.

Reply from Shyam Desai, Operations Officer at Woodside Nursing Home

Thank you very much for your lovely review. The pandemic has been incredibly difficult for us all, however, our staff have continued to strive to maintain the care standard. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Whilst we were unable to facilitate group activities and outings through the pandemic, we are now in a favourable position to do so and will be resuming outings shortly.

Warm Regards.

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Review from John H (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience

My Mum was cared for by the Cedarcare home team at "Woodside" from September 2019 until her passing in January 2021 at age 95. They did, without exception, do a remarkable and consistent job of keeping her safe, well nursed and cared for throughout very difficult times. She was Covid free and passed

away peacefully in her sleep. They showed such kindness towards her and did their best to make her comfortable, as her frailty and heart condition inevitably worsened. The commitment of the nursing staff was more than anyone could hope for. Truly lovely, kind people, always happy to talk, inform and give reassurance. If you have to face such a journey, these are the people I would choose to be with.

Reply from Shyam Desai, Operations Officer at Woodside Nursing Home

Thank you very much for your lovely review. We are very proud to hear that you felt that your mother was well taken care of whilst residing with us. Our staff at Woodside are genuinely compassionate and caring people, and your kind words will mean a lot to them; we’ll be sure to pass them on. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer.
Warm Regards.

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Review from Eric F (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

The staff were very professional and discreet, at all times with my mother's best interests always central to their actions.

Reply from Shyam Desai, Operations Officer at Woodside Nursing Home

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We have passed on your comments to our team at Woodside and they have been very grateful to receive them.

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Review from M D (Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

On the whole, I am very happy at Woodside. I am very disappointed though with the sandwiches. The ham is very sparse and often the bread is dry. I have complained to the Manager three times. Each time it improves and then standards slip. Today the Manager said "but some residents can't chew! I can!!!

I have my own teeth! I would like to be served fresh sandwiches Thank you!

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Review from H W (Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience

I was treated with dignity and great care from all staff at Woodside, they all made sure you had your meal on time and they were very good. If you needed any staff you only had to ring the bell but I tried not to call them as they are always busy but would still come.

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Review from Y M (Wife of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience

My husband was nursed superbly during his time at Woodside, and both he and I were shown, by the entire staff, great kindness and compassion. We will be eternally grateful.

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Review from J G (Wife of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience

Absolutely wonderful. Staff are so very supportive and I am so grateful.

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Review from Valerie M (Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience

Very happy with the care I have received. Clean and pleasant surroundings (could be swept outside more often). Staff always happy to help. A "soft stop" should be put on the latches to prevent loud banging.

Reply from Shyam Desai, Cedar Care (owner) at Woodside Nursing Home

Thank you for taking the time to write this review. We have since passed on your concerns to the Home Manager who has informed us that she is in the process of finding solutions with you.
Warm regards,
The Cedar Care Family.

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Review from Lynn N (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

My Mother has experienced a lot of loss during the past 7 months.
Woodside nursing home has been wonderful.
The staff are always cheerful, caring and happy to help in whatever way they can.
My Mother celebrated her 85th birthday on May 2nd and the chef made her a delicious birthday cake and all the

staff formed a circle and sang happy birthday.
She was so happy.

Reply from Shyam Desai, Cedar Care (owner) at Woodside Nursing Home

Dear Lynn,

We are glad to hear that your mother is happy in her home and that she is well looked after. We're also happy to hear that she had a wonderful birthday! Your kind words have been passed on to our team at Woodside.

Warm regards,

The Cedar Care Family

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Review from Ann S (Stepdaughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

My stepmother's health deteriorated suddenly and she was refusing food and medicine for some time. The staff explored every avenue sensitively to try and understand the causes. Combined teamwork has resulted in her taking a full part in Woodside life and enjoying her days more than ever. This phase

in her recovery reflects the care and understanding they have for residents.

Reply from Sharon Melling, Home Manager at Woodside Nursing Home

Thank you so much for your kind words, at Woodside we pride ourselves on our high levels of care and attention to detail. Supporting the residents and their loved ones is embedded in our ethos and is fundamental to providing excellent standards of nursing care.

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Review from Julia E (Niece of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience

My auntie was very well looked after with her end of life care. I cannot fault anything. The manager explained everything to us. This made things easier and comforting. The staff are very professional and caring. You should be very proud of them.

Reply from Aurelia, Head Office at Woodside Nursing Home

Thank you for taking the time to write this lovely review. We do everything we can to ease the worry of our Residents and their families, therefore it's very rewarding to hear we could help in any way. Your kind words will be shared with the staff.

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Review from S W (Nephew of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience

Very well looked after and end of life care was second to none. Very comfortable and welcoming, staff always polite and extremely helpful. So glad that my auntie selected this care home to spend the last months of her life.

Reply from Aurelia, Head Office at Woodside Nursing Home

It is extremely rewarding to hear that your Auntie was in a good place in the last months of her life. We do everything we can to make our residents feel comfortable and loved. Your review will encourage us to be even more committed to delivering the best care we can. Thank you.

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Woodside Nursing Home

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Funding & Fees Guide for Woodside Nursing Home

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