St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.8 154 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by St Pauls Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yasmin Fatima (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Pauls Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is free onsite parking available


St Pauls Care Centre Reviews (154)

Total of 154, showing 1-20
9.8

St Pauls Care Centre has a Review Score of 9.8 (9.834) out of 10, based on 41 reviews in the last 2 years. Over all time St Pauls Care Centre has 154 reviews.

Overall Experience

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Review from Helena M (Power of Attorney of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seeing how the staff care for our resident, and other residents reassures me that they do CARE. Every member of staff seems to have the very best interests of the residents and the way they interact is very heartwarming. Seeing how they are so patient and tolerant of bad behaviour is always done with
kindness.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your thoughtful and kind words! It truly means a lot to our team to know that our care and dedication are recognized. We are passionate about creating a warm, supportive environment for all our residents, and your feedback reassures us that we are making a positive impact. Patience, kindness, and genuine care are at the heart of what we do, and we're grateful for the opportunity to provide this level of support. Thank you for sharing your experience!


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Review from Claire C (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in St Paul's for three years. The care she received was exceptional, all the nurses and carers treated her with love and respect. In her final months she was treated with such dignity and love. I cannot recommend this home more highly. Everyone involved in the home are very special people.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

It means the world to us to know that your mum received the love, respect, and care she deserved during her time at St. Paul's. Supporting our residents with dignity and compassion, especially in their final moments, is something we hold close to our hearts. Your kind words are truly appreciated and will be shared with our team. It was a privilege to care for your mum, and we are grateful for your trust in us.


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Review from J M (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St. Pauls Care Home is welcoming with excellent staff. My mum always looks clean, happy and well cared for. I would not hesitate to recommend this care home. Considering my mum was in another care home we are so pleased we found St. Pauls. Considering the poor care she received from the other care home.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for sharing your positive experience with St. Pauls Care Centre. Our dedicated staff strives to create a welcoming environment, and your recommendation means a lot to us. We understand the importance of finding the right care home, especially after a previous unsatisfactory experience. It's heartening to know that St. Pauls has met your expectations and provided the quality care your mum deserves.


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Review from Kerry H (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to St Paul's during Covid. It meant that I hadn't been able to visit beforehand and for many months the only visits were between glass with microphones. So imagine my delight when these restrictions were lifted that I got to see her delightful room and meet properly her carers and nurses.
I
have absolutely no issues with Mum's care and wellbeing. It was obvious these were being met and I was very reassured by this. I was always kept fully informed of any changes in Mum, both physical and medical.
The whole team were always friendly, caring and kind. My Mum's needs changed considerably during her time at St. Paul's but I never had any concerns. I would recommend St. Paul's to anyone considering nursing care for their loved one.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for sharing your experience regarding your mum's stay at St. Pauls Care Centre. We understand how challenging it was during the COVID-19 pandemic when in-person visits were restricted, and we're delighted that once these measures were lifted, you were pleased with your mum's room and the care provided by our team.Our priority is to ensure that residents receive attentive and compassionate care, and it's heartening to know that you felt reassured about your mum's well-being. Keeping families informed about any changes is essential to us, and we're glad this communication met your expectations.Recommendations like yours are invaluable, and we are grateful for your trust in St. Pauls Care Centre.


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Review from J J (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mym received exceptional care at St Paul's and was welcomed and loved as part of the family from the moment she and us as her family arrived. With a strong emphasis on living, our mother's health, dignity, friendships, interests and self-worth were valued and nurtured every day.
The staff at St Paul's
are to be celebrated for their warm, sunny disposition and unfailing kindness to all who stay in or visit the centre. Thank you.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for your kind words and for sharing your experience. It means the world to us to know that Mum and your family felt welcomed, valued, and truly at home at St Paul's. Our team is dedicated to ensuring every resident receives compassionate, dignified, and personalized care, and your words affirm the heart of what we strive for every day. We will be sure to pass on your lovely feedback to our staff, they will be delighted to hear it! Wishing you and your family all the best.


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Review from M T (Husband of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at St Pauls Care Centre for a little over two years. She has dementia and is difficult to care for as she is generally non-compliant with carers and is still very mobile. I am very happy with the care my wife is receiving. In my view it is exceptional and the carers and nurses
are professional, caring, supportive, friendly and kind. It is a nursing dementia unit and I am always kept fully informed as to my wife's condition by the nurses. The home itself is kept spotless and the facilities are first class, very well thought out and superbly maintained. Resident's rooms are light and airy. Residents have free access to an enclosed garden with seats and tables. One of the wings of the home is a connecting glass corridor with open views of gardens on both sides.
I do not hesitate in recommending St Pauls Care Centre for its outstanding care and the peace of mind it delivers.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you so much for taking the time to share your thoughtful and heartfelt review. Supporting residents with dementia can be challenging, but our dedicated team is committed to providing compassionate, professional, and person-centred care. It means so much to us to know that their efforts have brought you peace of mind. Keeping families informed and ensuring a welcoming, well-maintained environment is at the heart of what we do, and your feedback reaffirms our commitment to these values. Your recommendation is deeply appreciated, and we are honoured to be entrusted with your wife's care. If there is anything we can do to further support you both, please don't hesitate to reach out.


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Review from Jim R (Son of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful that the staff are keeping my mother in the best condition given her advancing dementia. You look after her appearance so well, her hair, cleanliness etc. Thank you so much to all the team.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you for your lovely message. We're so pleased to know your mother's care brings you comfort, it means a great deal to us.


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Review from David B (Son of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St.Pauls is very welcoming to both residents and their relatives. It is light, airy and very welcoming. Everywhere is spotlessly clean. The medical and domestic staff are all very friendly and it is clear they are all very caring. The care and respect for the residents is outstanding.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

We're delighted to hear that you've had such a positive experience with St. Paul's. Providing a welcoming, clean, and caring environment for our residents and their families is at the core of what we strive to achieve every day. It's wonderful to know that our team's dedication to respect and outstanding care for residents stands out to you. It truly means a lot to us. We'll be sure to share your kind words with our team.


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Review from Marie W (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the nurses and carers on Floor 1 enough for the care and compassion they showed my mother before she passed away in August 2024. Nothing was too much trouble and was always greeted with a smile, the nurses always made sure I was kept up to date with my mother's needs either in person or
by telephone. They also had a doctor who visits on a regular basis which meant that any issues were dealt with very promptly. I would 100% recommend St Pauls Care Centre.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you so much for your kind words. The St Pauls team were honoured to have been there for your mother and your family. It means a lot to hear that we helped provide the support and communication you needed during this time. Thank you for recommending St Pauls Care Centre.


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Review from G L (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose St Pauls in 2022 as the hospital had only given my Mother a few days, at the most a few weeks to live. Thanks to St Pauls dedication and skills, she is still thriving 2 1/2 years later. Nothing is too much trouble, always welcoming and professional. 11 out of 10 as far as we are concerned,
and wouldn't hesitate to recommend them.

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Review from Mark T (Son of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to St Pauls Care Centre initially for respite and has subsequently become a permanent resident. My mum has adjusted to her new life in a care home as well as a family could have hoped and I think all the management and staff have played no small part in this transition. The nursing
staff are all kind and caring, the management team are very efficient, everyone extremely personable and the premises are clean, secure and with a nice range of facilities, so in summary, so far, so very good!

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you so much for your kind words. We're delighted to hear that your mum has settled in well and that you've had such a positive experience with us. Our team is dedicated to creating a welcoming and caring environment and it means a lot to know their efforts have made a difference. We truly appreciate your feedback and are here to support your mum in every way possible.


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Review from Janet B (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since July and has settled in well with the help of the wonderful staff who are very good at their jobs and willing to help Mum with everything concerning her care and wellbeing. They keep me up to date every day about Mum's health and whether she has been strong enough to go
to the activities etc. We visit quite often and are always welcomed by all the staff.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you so much for your kind words! We're delighted to hear that your mum has settled in so well and that you're happy with the care and support she's receiving. Keeping families informed and ensuring residents feel comfortable is so important to us, and we're glad it's making a difference for you both. It's wonderful to know you always feel welcomed during your visits, and we look forward to continuing to care for your mum.


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Review from Kaylea J (Regular Volunteer) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited the care home with our miniature ponies from Keysoe Cuddle Therapy Centre. We found the staff to be very friendly and a caring team who clearly put the needs of the residents at the forefront. Would recommend as a lovely home.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you so much for your kind words and for bringing your delightful miniature ponies to visit! It was such a special experience for our residents, and we're happy to hear you enjoyed your time with us.


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Review from Anne F (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very kind and caring environment. Wonderful staff. St Pauls became my second home and I was always made to feel welcome. Mum was very well looked after. The staff did the very best they could. I'm so grateful to them.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your thoughtful review. Your feedback is invaluable and will help us continue improving. We're glad to hear your thoughts and appreciate the time you took to share your experience.


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Review from K R (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent his final two weeks of life at St Pauls after a very distressing month in hospital. I can't fault the care given. They let residents retain their dignity and show so much compassion and pride in what they do. Every member of the team I met, from the excellent nurses, to the fabulous carers,
activity co-ordinators, reception, kitchen, laundry and maintenance staff, go above and beyond to ensure residents are clean, comfortable and safe, no matter how complex their needs. It genuinely feels like such a well-run and professional environment. I have no regrets in choosing St Pauls to help my dad and me. It's little wonder they have earned an 'outstanding' CQC rating. Can't thank them all enough!

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you for your kind words. We're grateful to hear that our care and compassion made a positive impact during your dad's final weeks. Your feedback means a lot to our team.


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Review from Anthony S (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my two brother's would like to say a big thank you to every member of staff at St Pauls Care Centre. For the care, support, dignity and love they all showed my father from the day he arrived until the day he sadly passed away on 01/07/24. We as a family and anyone who visited my father were
treated exactly the same way.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you for your kind words. We're grateful to hear that you felt your father was well cared for and supported. Wishing you and your family peace and comfort.


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Review from M S (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff, a heartfelt thank you for your outstanding care. My mother arrived at the end of November 2023 with weeks to live. Your kindness, empathy, compassion and yes, dare I say love, made her end of life happy. You helped her find the strength to live a further 6 months. Every day she told
me of the little unnoticed kindnesses from the staff on the second floor. I witnessed the dedication of the staff not only towards my mother, but all the residents, often when they were totally unaware. The last few days of my mother’s life were very difficult, for her and our family, all the staff did everything humanly possible to make my mother comfortable and to support us as a family. I thank you from the bottom of my heart for everything you have done. You work in a very difficult environment and are truly underappreciated, but what you did made a difference! I don’t know what we would have done without you. You are all wonderful human beings. Thank you.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Our sincere condolences for your loss, the team at St Pauls Care Centre are very grateful for your heart-warming review and kind words. They thank you immensely for your feedback and your comments have certainly touched their hearts.


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Review from Nick T (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum has advanced Alzheimer's. From the moment she arrived at St Paul's, we knew we'd struck gold. The team were ready to greet and settle Mum in. It was a very smooth transition from hospital and they quickly learnt Mum's needs. The health care assistants and nurses are wonderful. They treat
Mum with love, respect, dignity and gentleness that we didn't realise could be possible from non-family members. Housekeeping keeps the home immaculately clean and Mum's clothes get magically washed.  
Food is always plentiful and tailored for Mum's needs.  
The quarterly relatives meetings provide a forum to engage with management.
There's a calm, friendly and inclusive atmosphere where residents and their relatives can socialise. Mum's been resident for 6 months now and she has been looked after wonderfully. As a control freak, I felt nervous about trusting and outsourcing something as precious as my Mum's welfare to anyone else, but I could not be happier with St Paul's.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you deeply for your heartfelt review of St. Paul's. We're truly touched by your kind words and are thrilled to know that your mum has found such wonderful care with us. Your trust means the world to us, especially given your initial apprehensions. We're committed to maintaining the high standards of care, cleanliness, and communication that you've highlighted. Should you ever need anything, please don't hesitate to reach out. We're here to support you and your mum every step of the way.


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Review from Janet H (Sister of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise St Pauls Care Centre enough. The care and kindness given to my brother by all the staff was exemplary - we will be forever grateful to them all.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

The team at St Pauls Care Centre are very grateful for your review, and we are pleased to hear that the staff were exemplary.


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Review from Odile H (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Pauls Care Centre is a wonderful care home.
My mum is so happy and her life here has been enhanced by the care she is given.
I thank the St Pauls Care Centre staff for everything they do.
We are fortunate to have found such an amazing care home for Mum!

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

What wonderful comments; thank you so much, the team at St Pauls Care Centre is very grateful for such positive feedback.


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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for St Pauls Care Centre is calculated as follows: ( (401 Excellents x 5) + (80 Goods x 4) ) ÷ 481 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.


Frequently Asked Questions about St Pauls Care Centre

What types of Care is St Pauls Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Pauls Care Centre provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Pauls Care Centre have?

There are 88 Single Rooms.

What are the Facilities & Services at St Pauls Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Pauls Care Centre to the centre of Hemel Hempstead?

0.3 mile(s) as the crow flies, distance by road may be significantly further.