St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.8 154 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by St Pauls Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yasmin Fatima (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Pauls Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is free onsite parking available


St Pauls Care Centre Reviews (154)

Total of 154, showing 21-40
9.8

St Pauls Care Centre has a Review Score of 9.8 (9.834) out of 10, based on 41 reviews in the last 2 years. Over all time St Pauls Care Centre has 154 reviews.

Overall Experience

  • 129
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Date Published

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Review from R M (Respite Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the close attention of the staff. They are all very friendly which I have appreciated. The permanent residents who are able to use the dining room and the lounge have been very good company for me. I've never spent time in a care home before so my judgement is difficult
to make. There seems to be a lack of soundproofing which I've been affected by during the nights.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

The team at St Pauls are very grateful for your feedback, we are pleased to hear that you have enjoyed the companionship in our social areas and hope that your experience has left a positive mark. We will pass on your feedback regarding the night time noise.


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Review from M C (Ex Family Member) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place, staffed by kind, caring and well-natured staff. Residents can meet their friends in the lounge and visitors in their rooms, whichever is their preference.

Reply from Jay Demetrious, Marketing Executive at St Pauls Care Centre

Thank you for your kind words about our care home. Your feedback is appreciated.


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Review from Tara G (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at St Pauls since April 2022. In that time the carers and all the staff have been kind, caring, helpful and professional. I like the consistency of staff, having dementia Mum is wary of strangers and having the same members of staff regularly helps with this and other anxieties. Mum is
pretty much nonverbal but the staff seem able to understand her needs. The activities team always make sure there is something to do for the residents and organise regular events and parties which friends and family are invited to. Security is good and I have every confidence that once I leave her Mum will be safe. The nursing staff keep on top of health issues and have regular medication reviews with the GP surgery allocated to the home.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your lovely comments, the team at St Pauls are grateful for your lovely words. We are pleased to hear that you feel Mum is safe and well cared for, if there is anything you need the team are always on hand to help.


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Review from D B (Cousin of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the care centre clean, tidy, fresh and friendly. It was nice to see a safe and secure place for my cousin to stay in. Her room was a good size and with a window onto the world outside. Lovely staff, who were keen to help us. Lots of things to do. A cinema! Altogether, very nice indeed. My cousin
had no complaints and seemed happy and settled.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for leaving this lovely review; the team at St Pauls are very grateful for the positive feedback, and we are pleased that your cousin is happy and settled.


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Review from Paula T (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to St Paul's in 2022. She was cared for by a fantastic team, and the staff were always letting us know how Mum was on a day-to-day basis. Our visits were always met with cheerful, friendly staff. St Paul's is an amazing care home. We sadly lost Mum on the 4th of September 2023, and the
staff were compassionate and kind right up until the end of her life.
Two members of St Paul's came to represent the home on the day of Mum's funeral; we class them both as family.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Firstly, our condolences for your loss, our thoughts are with you. Thank you for taking the time to leave such a wonderful review; the team at St Pauls treat everyone with the utmost respect and always goes above and beyond to ensure loved ones are treated as family.


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Review from Bianca V (Granddaughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, the staff and cleanliness of St Pauls is exceptional. I am pleased to share my positive experience and would highly recommend this care home for any senior citizen seeking a comfortable and compassionate environment. Well-maintained and impeccably clean and friendly environment for residents.
There is always an extensive schedule of activities during the week.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you very much for your kind comments. The team at St Pauls Care Centre will be pleased to hear you and your loved one had a positive experience at the home and that the staff and cleanliness were exceptional. Thank you.


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Review from S V (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St. Paul’s has delivered excellent care for my mother over the four months since she arrived. Her dementia symptoms were challenging and her prior care home struggled. The care staff at St. Paul’s showed remarkable patience, resilience and compassion, while the nursing staff liaised carefully and conscientiously
with doctors to find a medical balance to ease her distress. She is now fully engaged with the staff and activities on the unit and is very much more content. This is a wonder and such a relief to family.
This has all taken place in a light and airy, well-appointed and well-managed, purpose-built facility, where the residents are provided with good food options and frequent carer interactions and activity. Even the laundry and maintenance staff will chat and present a cheery demeanour to the residents. Family are welcomed wholeheartedly and communication is excellent, daily in person as well as through notices and regular meetings.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Wow, thank you so much for this amazing five star review. We really appreciate this kind feedback and are so pleased to hear that Mum is content in our St Pauls Care Centre. Thank you once again, your comments have been passed on to the team.


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Review from Patricia D (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first arriving at St Pauls Care Home in August 2023, my 98/99 year old mother has settled well. The staff are all so kind and pop in frequently to check that she has all she needs. Showers and clean clothes every day, means I can be confident of hygiene. The home is purpose-built and kept scrupulously
clean. Even though she doesn't join in, it's good to see other residents engaging in the many social activities laid on. There are no agency staff and the commitment of all from nurses, carers, cleaners, activity and reception staff is clear to see. Everyone is so welcoming. A real home from home.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you so much for taking the time to leave such a lovely review. The team at St Pauls will be so pleased to hear that your mother has settled in well at the home. Westgate Healthcare prides itself on offering many engaging social activities on a daily basis for all residents and committed to offering a comfortable and safe home away from home. Thank you.


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Review from Julie D (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was discharged from hospital into the care of St Pauls Care Centre, Hemel Hempstead, in April 2023. He was 85 and had lost his mobility due to the spread of cancer into his spine, he also had Parkinson's disease which affected his memory and ability to make decisions. Dad was always treated with
respect and care, the staff at St Pauls are caring and compassionate. We couldn't have wished for any better care for him under difficult circumstances. Dad died peacefully on 2nd October and we are grateful for all that the staff did for him and the support they gave to the family in his final days. St Pauls deserves their CQC ‘Outstanding’ rating.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you very much for taking the time to leave such a kind review. We are very sorry for your sad loss and hope you find comfort in knowing that your dad was cared for in a kind and compassionate way here at St Pauls Care Centre. May your father rest in peace.


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Review from Richard M (Son of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went discharged from hospital into the care of St Paul’s Care Centre, Hemel Hempstead in May 2022. She was 94 and broke her arm following a fall. She lost her limited mobility and suffered confusion and delirium while in hospital and was very poorly when she got to St Paul’s. Slowly but surely,
with the excellent care she received from the nurses and carers, she regained some strength, but was never able to regain her mobility. I would like to say how grateful I am to St Paul’s for making my mum's last 15 months of her life so comfortable and give me piece of mind that she was being well cared for. She died peacefully last week. Thank you St Paul’s for all you did for her.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

On behalf of the team at St Pauls, we are very sorry for your loss and appreciate the time you have taken to leave a review. The team will be very grateful. Thank you.


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Review from Neal H (Nephew of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at St Pauls. We chose St Pauls based on the CQC rating and after a site visit, we immediately felt that my aunt would receive the care she deserved. We were not wrong.
All the staff from the nurses to the front desk receptionists were so friendly, professional and supportive.
The communication with us was first class. We were always informed of even the slightest changes in my aunt's circumstances. All the care staff took time to get to know my aunt, her likes and her dislikes so that they could provide the best possible care for her.
We feel so fortunate to have found St Pauls. We feel we could not have provided a better last home for my Aunt. I would also add that the GP surgery associated with St Pauls is first-rate and works extremely closely with both St Pauls and family members.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you so much for taking the time to leave such a heartfelt comment, we truly appreciate your kind words. The team at St Pauls Care Centre will be so pleased to hear that your aunt received professional, supportive and friendly care and that you felt the communication was first-class. Thank you for choosing us.


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Review from K S (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came out of hospital after 4 weeks and was very thin and had pressure sores on one of his feet. He has now been in St Paul's for a few weeks and has put his weight back on. I find the staff caring and attentive and they go out of their way to individualise patient care to get residents back to
their optimal function.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you for your review of St Pauls Care Home, it is greatly appreciated. The staff work hard to deliver person centred care to all residents.


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Review from L G (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You cannot ask for better staff on the 2nd floor; everyone always says hello to you. Any problems with my mother, I am informed straightaway. The building is very clean, and the activities staff do a good job of entertaining the residents. The food is cooked according to residents' needs. I wouldn't
wish my mother to be in another home.

Reply from Laura Davey, Marketing Executive at St Pauls Care Centre

Thank you very much for taking the time to leave such a kind review; we really value your feedback, and the team will be so pleased to hear that your mother is well cared for at St Pauls.


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Review from Russell W (Son of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with the care and the staff at St Pauls. Mum is well looked after; she is as content as she could be. The food is good quality. The floor she is on is well-managed, clean and pleasant.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for taking the time to leave a review; the team at St Pauls will be pleased to hear your comments.


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Review from E B (Wife of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming when I visit my husband. They always interact with him, some of them ensuring they make eye-to-eye contact with him. Their care is compassionate, respectful and considerate, often in very challenging circumstances.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your lovely review, we are pleased to hear that you feel the care is compassionate respectful and considerate. Our team at St Pauls take pride in ensuring everyone is treated with dignity and respect.


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Review from S S (Son of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at this home for nearly three years, and in that time, he has had first-class treatment by a wonderful bunch of carers. We have been kept informed about all that has been happening with him. All the staff are very polite and very helpful whenever asked for anything. The staff are very
mindful and spend time with my dad and sit and talk to him. Overall, I couldn't be more happy.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for taking the time to leave this lovely review; the team will be pleased to hear your comments. The team are always on hand to provide their support and advice, as all our residents are part of the family.


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Review from Susan S (Wife of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thrilled with the excellent care that my husband is getting. The staff are both professional and kind. They are caring and understanding and also very efficient. I particularly appreciate that the staff are consistent and agency staff are not used. They know my husband well and treat all residents
as individuals. They are patient. The staff listen to me and care about how I feel too. My husband is happy and feels loved and cared for.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you very much for your review; our team will be pleased to hear your comments. They are on hand to answer any questions you may have, and the door is always open to support you.


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Review from David S (Resident) assisted by family/friend published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and professional.
Immediate response to any request.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you very much for your review; our team will be pleased to hear your comments.


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Review from Hannah S (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant - from dealing with a complex admission to the provision of support - I could not fault.
Thank you.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for taking the time to leave us a review; our team appreciate it.


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Review from M B (Niece of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are marvellous, caring and compassionate. The home is so clean, welcoming and managed so well. I am so happy my aunty is so well cared for and in such good hands. Well done, St Pauls and team!

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your lovely review; our team at St Pauls takes great pride in providing excellent care for your loved ones. They will be pleased to hear how happy your aunty is.


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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for St Pauls Care Centre is calculated as follows: ( (401 Excellents x 5) + (80 Goods x 4) ) ÷ 481 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.