St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.8 154 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by St Pauls Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yasmin Fatima (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Pauls Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is free onsite parking available


St Pauls Care Centre Reviews (154)

Total of 154, showing 41-60
9.8

St Pauls Care Centre has a Review Score of 9.8 (9.834) out of 10, based on 41 reviews in the last 2 years. Over all time St Pauls Care Centre has 154 reviews.

Overall Experience

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Review from Martyn E (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 93-year-old father was very ill and was rapidly deteriorating. Management at home was becoming difficult for everyone. We made a considered decision in finding him a local nursing home where help was at hand. We chose St Pauls Care Centre. It provided a friendly, warm, safe and clean environment
under an umbrella of well-organised management where he was afforded dignity to the end. He was resigned to dying. He chose his moment to slip away and perhaps did so at St Pauls because he was relaxed. He was well looked after, and we were making regular visits, which will have comforted him and reassured him that everything was in order. Not many of us can hold down a conversation and entertain guests over lunch at the grand old age of 93 in a freshly ironed shirt two days before dying! Thank you so much to everyone at St Pauls.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Firstly our condolences for your loss; our thoughts are with you all. The team at St Pauls will be pleased to hear your feedback that they provided a warm, friendly and safe environment for your father during his time in their care.


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Review from E B (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only visited my friend when she was moved into St Pauls Care Centre. Over the last two years, I have visited her twice when she was rushed into hospital and in two other nursing homes. Without a doubt, St Pauls has been the most welcoming for visitors. The kindness that staff show in looking
after their visitors, the positive kindness we receive in the reception with a drink of our choice is like 'manna of heaven'! Most importantly, my friend is just a different person, she is more alert and she is eating well and I cannot thank you enough.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

Thank you for your heartwarming review. Our team truly appreciate your lovely comments and we're so pleased to hear how noticeably well your friend is doing. Our team are grateful.


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Review from H C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose St Pauls Care Centre for my father who had suffered a severe stroke and needed nursing care. Throughout his stay, until his passing away he was treated with compassion and respect. The nursing staff were excellent, support from the care team was well managed and all of the wider staff we came
into contact with were friendly, professional and caring.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Our thoughts are with you. We truly appreciate your review and feel humbled to know that the care your father received was professional and compassionate. It was a privilege to look after him and we wish you and your family the best.


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Review from Albert E (Husband of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff I have been privileged to meet at St Pauls Care Centre have always exhibited the highest degree of capability in the work they do. There is a comfortable atmosphere generated by a friendly staff which benefits both residents and visitors alike. The carers and nursing staff have met all my
requirements for the care of my wife and have always answered my concerns forthrightly and quickly. Sympathy for me, when it is required, is generously given. I have seen first-hand the high quality of care given to my wife and other residents. In my absence, that dedication and skill gives me absolute confidence that she will always be perfectly safe and cared for in the hands of these highly motivated, professional people who work diligently, either singly or in a small team, according to the task presented. The services provided at all levels are of the highest order.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your extremely positive review and kind comments. Our team are passionate about providing the highest level of care with compassion, dignity and respect and will be delighted with the feedback you have given. They are always on hand to help if you require any assistance.


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Review from Christine L (Wife of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to being a resident at St Pauls, my husband was bedbound for 11 weeks. A week after moving into St Pauls, he was walking with a frame - the family were pleased to see him so happy and relaxed every time we visited. He got on really well with the other residents and the staff, who treated everyone
as they would their own family members. I found St Pauls to be such a happy, warm and welcoming place and would not hesitate to recommend it to anyone who may need to look for a place for their relatives.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

We thank you so much for your very kind review of our home! It delights us to hear that your husband was happy and relaxed living in our home. Our team will be elated to receive your feedback.
Best regards.


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Review from D L (Stepson of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Paul's Care Centre is superbly established and designed with both residents and staff in mind. The staff from reception, carers, assistants, nurses and maintenance personnel are professional, polite and courteous, where nothing is too much trouble. The standard of hygiene is very good, and the gardens
are well maintained.
My only observation for improvement would be the car park spacing and bays being too small.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your lovely review and kind comments. Our team will be delighted with the feedback you have given and are always on hand to help if you require any assistance.


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Review from Sam H (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at St Pauls for a few months now. She is well looked after by the lovely, friendly staff; they keep myself and family well informed, and at Christmas was even given a gift/present - a lovely, personal touch. She is always clean, and although she cannot express herself, I know she is
happy and content. The rooms are really lovely, and overall a great clean environment. Thank you to all staff.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your kind words about our team and home. We are always here to support you with anything you or Mum may need.


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Review from Eunice K (Wife of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely patient and caring. My husband has vascular dementia and can be very difficult, but they are always so good with him. He still has his manners though, and when he has been difficult, he does apologise! The food is so good as well. We are so lucky that he is well looked after.

Reply from Sarah Williams, Marketing Manager at St Pauls Care Centre

Thank you for your review, Eunice, it is great to hear such lovely feedback regarding our team who are passionate about providing the highest level of care with compassion, dignity and respect.


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Review from L M (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move my mother from her existing care home as her needs had become more complicated. At St. Pauls, she was welcomed with a smile, and although she has been a challenge, she is now happy, warm, clean and settled. The staff are endlessly patient and cheerful, and we are never made to feel in
the way when we visit. I would particularly commend the activities programme, which Mum loves.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

It's absolutely lovely to know that mum has settled and is enjoying her time at St Pauls. We appreciate your kind comments about our staff, and our activities team will be thrilled to hear your positive comments about their programme; thank you.


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Review from Michelle J (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at St Pauls since June 2022. She has settled in really well. The care is fantastic, and the staff are so polite and caring. They fulfil every need to require. I couldn't ask for anymore.

Reply from Beth Marchant-Roe, Customer Relations Manager at St Pauls Care Centre

Hello Michelle, thank you for this lovely review! We are very proud of our team and so glad that your mum is settling in so well with us.


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Review from A K (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received wonderful care during his time at the home. Amazing carers who always had a smile on their faces and were caring and respectful to the end. I will always be grateful. Thank you.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

We thank you for your lovely words about our home and team. It was a pleasure to look after your father. Best wishes.


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Review from L T (Niece of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is cared for extremely well, and know if I am unable to see her that I can phone and check how she is. Her nurses and carers are always so caring and helpful. My aunt always looks clean, even though she is bed-bound. St Pauls really cares about its residents.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

Wonderful; thank you for your lovely review. We wish you and your family the very best!


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Review from Roy W (Son of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum lived at St Pauls for about a year and a half, and during this time, she was looked after so well and treated with respect and dignity, which was very reassuring to myself and my family. She developed very close relationships with a number of the team there, and we really appreciate the time
and support provided to Mum, in which was a difficult stage of her time, both for her and her family. Your kindness to our Mum will never be forgotten. Thank you all.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

Thank you for leaving a review. It was a pleasure looking after mum; our team will be happy to read your review. We wish you and your family the best.


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Review from J L (Daughter of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been unable to view the home prior to accepting a place, we were pleasantly surprised when we were finally able to see rooms/lounge/dining room. Staff are friendly and efficient and try to include dementia patients as much as possible in activities. The odd item of laundry went missing, but no
big deal. They make a fuss and beautiful birthday cakes for each resident's birthday, which is lovely.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

Thank you for your kind review. Our staff are great with including all residents in activities and making a fuss about resident birthdays. Thank you again!


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Review from Angela B (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I first contacted the home, I was spoken to with compassion and professionalism from the manager, reception and staff. Throughout my father's stay, I was informed of each part of his care plan and phoned regularly with general updates. He was treated with care from all senior and support
staff, which made his last months happy and comfortable.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

My sincerest apologies for your loss. We truly appreciate your review and feel humbled to know that we made him feel 'happy and comfortable'. It was a privilege to look after him, and we wish you and your family the best.


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Review from Julie W (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in well with such friendly, helpful staff who are so kind to her. Feels like a family (Mum's words), and we are so happy with peace of mind she is well cared for. Highly recommend.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

It's heartwarming to hear that mum, in her own words, described the people at our home as 'Family', because we feel like that too! The team will be so very pleased! Thank you for your very kind review!


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Review from Bev C (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it took my mum a while to settle in the home, she now classes it as her home and calls the staff her family. We have been made to feel very welcome every time we visit, and everyone has been very friendly. Mum is well looked after, and all her needs are met. It's peace of mind to know she is
safe and well looked after. Would recommend.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

We're happy to hear that your mum feels comfortable, loved and cared for at our home! Thank you for leaving a review about your experience, and we look forward to seeing you soon!


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Review from Alison D (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Pauls are very engaged, caring and ensuring all of the residents are very well looked after and happy. The facility is spotlessly clean. Those residents who need some extra care look immaculate. They welcome the residents to make their rooms look like home. They take time to talk to
the families when they visit and respond to emails promptly.

Reply from Melissa Lawrence, Marketing Executive at St Pauls Care Centre

Hello Alison, thank you for your wonderful review. We're pleased to hear that you're happy with our facilities, team and our service. "Those residents who need some extra care look immaculate". We endeavour to make each resident in our home feel like their at home and share great experiences. If you have any suggestions on how to improve our service, please leave your comments with the home manager.


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Review from Maxine A (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of service/care my mother received was very good. All staff are very caring and attentive. The family was satisfied. The communication from the office/management staff and carers/nurses was very informative. My mother's care was very good, and felt she was as happy as she could have been.
The facilities always felt clean. Thank you for all that you did for my mother.

Reply from Cara Zaleski, Marketing Manager at St Pauls Care Centre

Dear Maxine, thank you very much for taking the time to leave us this lovely review. The team at St Pauls Care Centre will be thrilled to read your feedback. We are always here to support you with anything you may need. Best wishes.


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Review from Dympna H (Niece of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was looked after by the staff at St Pauls with a lot of care and attention. They were very kind to him, even when he was being difficult. He spent a happy time with you. Thank you for making his final year comfortable.

Reply from Melissa Lawrence, Admin at St Pauls Care Centre

We are very sorry for your loss. It was a pleasure looking after your relative, and thank you for your kind review of our home and team.


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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for St Pauls Care Centre is calculated as follows: ( (401 Excellents x 5) + (80 Goods x 4) ) ÷ 481 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.