St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
Submit a Review
9.8 154 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

Show St Pauls Care Centre on the Map

Care Provided by St Pauls Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yasmin Fatima (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Pauls Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is free onsite parking available


St Pauls Care Centre Reviews (154)

Total of 154, showing 61-80
9.8

St Pauls Care Centre has a Review Score of 9.8 (9.834) out of 10, based on 41 reviews in the last 2 years. Over all time St Pauls Care Centre has 154 reviews.

Overall Experience

  • 129
  • 22
  • 1
  • 1
  • 1

Date Published

154
14
20
41
113

Review from J K (Daughter of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at St Pauls for a month now. He has been treated with the utmost kindness and respect.

Reply from Melissa Lawrence, Admin at St Pauls Care Centre

Thank you for your very kind review. We're so pleased to hear that your father feels respected and is enjoying his time with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful mum came into your care in January 2021. It was difficult for both of us. But from the start the compassion, care and respect have been outstanding. In her last days, her dignity was maintained by all who cared for her and they really did care. The staff from reception through to her care
team also gave me great support through a desperately sad period. Their kindness will never be forgotten. Thank you.

Reply from Melissa Lawrence, Admin at St Pauls Care Centre

Our deepest sympathies to you and your family, and thank you for your heartwarming review. We are glad to have known her, and our team will be pleased to hear that they did a fantastic job looking after mum and maintaining her dignity.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beryl V (Friend of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has just died in St Pauls at 102. She has been there for about 7-years, and I was always very happy with the care she received. She was very well cared for. The staff were excellent, and I will always remember the manager on her floor, so sad that he died.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Dear Beryl, thank you for your lovely review; we are so glad to hear that your friend was happy at St Pauls, and we will ensure your feedback is passed onto the manager and her team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina E (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On each and every visit found all members of staff very helpful, understanding and cooperative. Felt that every patient was individual to them.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Dear Tina, thank you for your review. We are so glad to hear your positive feedback regarding our staff and care service. We will pass this onto all the team!
Best wishes, Westgate Healthcare.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen D (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words simply cannot describe the kindness, care and professionalism of all the staff who cared for my parents (both 87). It is impossible to single out any one individual nurse, carers, cleaners, chef, maintenance, laundry, activities, office staff and management. They were all truly exceptional. Sadly
Mum passed away whilst in St Pauls, the dignity and respect afforded to Mum were incredible together with the support they gave my dad and siblings. Following a period of mourning with his family, Dad has now returned to St Pauls as there is no other place he would rather be, and his children are taking great comfort knowing how well he will be cared for.

Reply from Melissa Lawrence, Admin at St Pauls Care Centre

Please accept our sincerest condolences on your mothers passing. We thank you for your very kind and detailed review. We’re incredibly honoured by your wonderful feedback about our home, and we’re pleased to know that Dad has found our care and accommodation exceptional. It’s truly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Son of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the short time my mother was a resident at St Pauls, she was cared for respectfully and with dignity. It was important to have one single point of contact and all staff, without exception, were helpful and pleasant. Although Mum suffered from dementia, the patience and care demonstrated by the
staff was a huge relief for our family.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Dear Paul, thank you for taking the time to leave us a review. We are glad to hear you were pleased with the level of care and support your mother received while she was with us, and we will pass your feedback to the manager and her team at St Pauls. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosie B (Wife of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recieved wonderful care and was treated with respect and understanding. I will always be grateful to the staff for nursing him back to health.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Hi Rosie, thank you so much for your kind review. We will pass your feedback onto the team at St Pauls. We're glad we were able to support your husband back to health, and we send you both our very best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip W (Son of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only a resident for a short time. During this period the staff were excellent and I could not fault the way my mother was looked after. The process for my mother to join the home was faultless. In my opinion, this is a very well-run home, which is certainly not easy to do during these
very difficult times.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Thank you for your lovely review. We are so pleased to hear that you found the joining process faultless and that your mother had such a great experience with us, we will pass this onto our team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at St Pauls from the admin, front of house, nurses, carers, cleaners and laundry have really managed the last 10 difficult months with amazing and outstanding professionalism. Our family are very grateful to all of them without exception during these very difficult times. Thank you
so much, so appreciated.

Reply from Sophia Roberts, Head Office at St Pauls Care Centre

Thank you for your kind feedback. Our staff have been working exceptionally hard over the past 12 months to ensure our residents continue to receive the highest levels of care and support, and they will be delighted to hear your positive feedback. Thank you for taking the time to leave a review. Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H N (Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a rest and to be looked after by the best staff so well. When the hospital told me I cannot go home, I was very upset, but within one hour, I was very happy with St Pauls Care Centre and was looked after very well. I wish them happiness, as they gave me. I love you all and thank you
all.

Reply from Melissa Lawrence, Admin at St Pauls Care Centre

It's wonderful to hear that your time with us was positive. You said you were looked after very well - our team are delighted to know this! We're incredibly thankful for your review, best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis F (Son-in-law of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Pauls, as all care homes, should be brilliant all-round. Should you need a care home; this is the one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda F (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of St Pauls Care Centre for approximately six years, and we couldn't have taken care of her any better ourselves. The staff from top to bottom were superb in all aspects.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Husband of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited St Pauls when it was suggested that it would be suitable for my wife's needs and was very impressed by the design of the dementia floor and the Manager and staff who I met. During the 5 months my wife was there until she died, I became even more impressed b the dedication, facilities and the
warmth showed to my wife and myself. We were fortunate to have experienced it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vanessa B (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was given a placement in this care home as an emergency respite. When I took some of her things in, I was first told to just leave them in the foyer with no receipt. I refused, then I was told my own mother was brought there from hospital with nothing of her own. The manager didn't even know
my mother even though I spoken to her about my mother's going there. They lost her nightie, and I had to have a handwritten receipt on copy paper for the items I had taken in.
In the two months Mum has been there I have been able to see her for less than 15 mins, the first visit was taken up with getting her things signed for. The second was cut short because of the weather. I called to talk to the nurse as I needed information. The male nurse was rude as I asked questions and said he was too busy. Each time I have talked to a nurse it went badly. One nurse said with her diagnosis I doubt she even knows where she is, when I asked how she was liking it there I complained and I was fobbed off.

Reply from Sarah Robertson, Marketing Manager at St Pauls Care Centre

Thank you for your feedback. All items left for a resident are listed on a property form and signed by the person leaving them and the person in charge. I understand there was a miscommunication about your mother's nightie, and it was later found on the same day - we called you to inform you of this. We often receive high praise for our care and nurse team at St Pauls, many of whom have been there for over 10 years. We will be sure to address the issues you raise with them. In recognition of the positive experience that most of our residents and relatives receive, St Pauls received a rating of Outstanding from the CQC in May this year. As per our complaints policy, our COO has spoken to you directly to address your concerns. We understand how difficult it must be to visit your mum for a short time. In line with Government advice, and working with the local CCG, we have put measures in place to protect our residents, staff, and visitors, and these measures are under regular review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan S (Daughter of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident of St Pauls for the last 2 years until her recent death. She had many challenging conditions, primarily Alzheimer’s, but the staff at St Pauls were able to deal with all of them superbly. The care and love they have shown her has been second to none and we will always
be incredibly grateful for everything they have done for her. They have also offered us as a family, constant support and maintained regular contact with us, even during these difficult times. We could not have asked for more from a care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverly Ann P (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second comment as Dad has now sadly passed away and reviews the two-plus years he was cared for by the staff at St Pauls. Nothing has changed my view of the home and its people! They are all such caring and friendly folk. Dad was well looked after until the end and always treated as an individual;
during his time there I knew that he was safe and being well cared for. It's like a family and we have become very fond of everyone there. Definitely a place to be recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has been in St. Pauls for quite a while and we would like to say how very well he has been looked after and cared for by a dedicated team. The staff are all very caring, friendly and warm. We, as a family, would like to thank St Paul's staff for all the love and care they have shown Dad and
us over the years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charles C (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother entered St Paul's from hospital soon after Christmas, for end-of-life care. It struck me as an efficient and friendly place. Very positive and forthcoming duty nurses at all stages.
During the COVID19 lockdown, we were told that she might not have long to live. My brother and I visited
her, taking the usual precautions. She was really well looked after by the home team.
When she finally died the staff on duty that evening were more than supportive. The ensuing formalities were all done with great sensitivity.
Nothing but fulsome praise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Brother of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with everything the care home has been doing for my brother.
The staff are wonderful!
They have a very hard job!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael D (Son of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful place to be. My mother is cared for, safe, clean, well fed (very important!) and has the most fantastic staff that seem to really care. I sleep well at night.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for St Pauls Care Centre is calculated as follows: ( (401 Excellents x 5) + (80 Goods x 4) ) ÷ 481 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.