St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
Submit a Review
9.8 154 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

Show St Pauls Care Centre on the Map

Care Provided by St Pauls Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yasmin Fatima (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Pauls Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is free onsite parking available


St Pauls Care Centre Reviews (154)

Total of 154, showing 81-100
9.8

St Pauls Care Centre has a Review Score of 9.8 (9.834) out of 10, based on 41 reviews in the last 2 years. Over all time St Pauls Care Centre has 154 reviews.

Overall Experience

  • 129
  • 22
  • 1
  • 1
  • 1

Date Published

154
14
20
41
113

Review from Estelle T (Daughter of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother took up residence in St Paul's Care Center after a long spell in hospital. She was always cared for with kindness and consideration by all the staff, and although it would not have been her wish to be in a care home, she was unable to look after herself. Fortunately for her family, the staff
made sure St Paul's felt like her home until she passed away peacefully in their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in St Pauls for nearly 4 years, during that time the family have been impressed with the care he has received. The staff are all wonderfully kind not only to my husband but the whole family. Although we see many sad things St Pauls is not a sad place. Thought and care have gone into
making it a good place to live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is placed in St Pauls Care Centre. The family is pleased with the care that she receives and she is very happy in the home. We are grateful to all staff for the way they care for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into St Pauls care home to recuperate following a spell in hospital which had left me very weak. The staff were friendly and the nurses very attentive to my needs and although I didn't have an appetite, the chef produced some tempting food.
I had a pleasant ensuite room with a TV to watch if
I didn't wish to join other people in the lounge. I only spent a few days in the home before I felt fit enough to return home but would be quite happy to return there in the future should I need any type of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Wife of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband settled in very well. Very helpful, happy staff. I feel my husband is very well looked after and in a very safe place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne W (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the quality of care to be outstanding. The staff are warm, friendly and professional. It is very reassuring to me and my sister that mum is so well looked day and night. The care home is clean, fresh and modern and very welcoming to residents and visitors alike. Could not wish for a better
environment, a real home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are polite, caring and a credit to St Pauls. They are so friendly. I would not hesitate to recommend them. Everywhere is spotlessly clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry P (Relative of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a relative resident at this care centre since November 2018.
The building and staff appear very good and fit for purpose. I am a little concerned about the provision of mental and physical stimulus for the residents. I appreciate the problems with limited mental capacity.
There seems to be
a lot of time set looking at the wall.

Reply from Emma Mitchell, Marketing Manager at St Pauls Care Centre

Hello Terry,


Thank you for taking the time to review St Pauls Care Centre and for providing some points of improvement. Our team at St Pauls are passionate about ensuring we provide quality care for our residents, whilst making sure every resident is given the opportunity to participate in the activities of their choice. Your feedback is essential in supporting our continuous development and we are grateful to receive it and will ensure it is taken on board.


Should you have any questions then please feel free to contact Juliana Mensah, Home Manager at St Pauls.


Kind regards,
Emma


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Pauls has completely changed the quality of life for my mother. She is smiling, laughing and participating in activities. She loves her carers. She is eating well and has put on weight since moving here in April. The staff are knowledgeable, helpful and caring to Mum and all of our family whenever
we visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen G (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my father is being cared for in this care home. Having nursing staff on hand all the time is so reassuring when I live so far away. The staff are unfailingly kind, both to residents and to family members. They are cheerful and they genuinely care about my father. I am amazed and
humbled by their commitment, working as they do in such a challenging environment. A sincere and heartfelt "thank you" - you're doing an amazing job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graeme B (Son of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was the original resident in St Pauls and was there for over nine years. For a number of years, care and staff were great but after the last good unit manager transferred to another floor care standards gradually declined. I would personally say that on that floor care became based around
staff wants and needs rather than resident wants and needs. I raised a number of issues both locally and with the head office which was always put down to "communication issues" and no actions or investigations would take place.
We have since moved my mother to another care home where she has more freedom to get about and they have taken her off of a pureed diet and she is much happier and more alert.

Reply from Emma Mitchell, Marketing Manager at St Pauls Care Centre

Hello Graeme,


Thank you for taking the time to review St Pauls Care Centre. We are sorry for any unhappiness caused and we would like to reassure you that Westgate Healthcare takes all concerns raised very seriously. Our teams are passionate about ensuring we are providing the best quality care for our residents, whilst making sure their individual needs are met during their time with us, and your feedback is essential in supporting our continuous development.


Your mother was a valued member of the community at St Paul's for nearly 10 years, and she is greatly missed by all. We are delighted to hear she has settled so well at her new home.


We wish you and your family all the best.


Kind regards,
Emma


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew B (Son of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 1st of February, our father was admitted to your care home. The admission came at a time of great concern for our father and we were nervous about the care he would receive and how well he would cope with the fact he had entered into the final stages of his cancer.
From the very beginning,
we started to get a feeling that St Pauls Care Centre was going to be a good place for him and as a family, we could achieve a degree of respite from monitoring our father to ensure he was safe. The staff at your home do not simply just turn up for work, they give so much more. Our father received genuine concern for his welfare, fabulous attention and a demonstrable depth of feeling for his condition.
We have been humbled by just how much love and attention he received and wish to thank all those people that helped our father and touched us with their humanity.
Thank you St Pauls and thank you to all those who helped us and gave so much to our father in the last few weeks of life.

Reply from Emma Mitchell, Marketing Manager at St Pauls Care Centre

Hello Andrew, Thank you very much for taking the time to leave a review. The manager and her team at St Paul's will be extremely pleased with your feedback. Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away after being in the care of the staff at St Pauls for over 3 years. It was a pleasure to visit and see how the staff interacted with mum when she herself was unable to communicate with them. Mum delighted in the attention and care she received and would give beaming smiles
when a member of staff approached her. My elderly father would visit often and the staff were also particularly kind to him and would provide a meal if he was there over the lunch period.
My family all agree that Mum could not have received better care anywhere else. The staff were all professional, kind and very loving to all of us over the period Mum was in their care and were a great support to us all during her last days.

Reply from Emma Mitchell, Marketing Manager at St Pauls Care Centre

Hello Susan,
Thank you for your very kind review - the team at St Pauls will be extremely pleased.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Daughter-in-law of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Pauls is an incredible nursing home staffed by the most caring and professional staff. The care for my father-in-law was superb. The care for myself and the family was second to none - especially for our 2 school age daughters visiting Grandpa. Care was jointly managed with full open and honest communication
so the family was involved in every aspect at every stage. A happy loving place with high standards of nursing expertise too- we cannot thank you enough.

Reply from Emma Mitchell, Marketing Manager at St Pauls Care Centre

Thank you for your kind review - the manager and her team will be really pleased to receive this message.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel Dad is well cared for. The staff are always very friendly and willing to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline D (Wife of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I find the love and kindness the staff show to the patients is really lovely and always kind to visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with care, staff are very good with patients. They try to keep everybody entertained.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Sister-in-law of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending 14 weeks in hospital, my sister-in-law has been at St Pauls Care Home for 12 weeks where she is thriving and very happy. Knowing she is well looked after and cared for by all the staff has given the family peace of mind.
From the minute you walk in the door at reception, St Pauls is
a very friendly care home. The staff are very efficient and friendly. They do their best to cater to all her needs and requests but most of all, they are all very kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N P (Son of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and management. Dad was looked after with great care, respect and dignity as were his family.
The quality of the staff, their expertise and their ability to relate to us as a family were great, as was their attention to us and supporting our immediate needs.
A first class, warm and
caring environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah G (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is only on day 2 of being at St Pauls. The welcome we have had from all staff has been amazing. Mum is on the first floor and I already feel I've been a part of St Pauls for longer than just 2 days.
Thank you for making the transition much easier than I could have imagined. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for St Pauls Care Centre is calculated as follows: ( (401 Excellents x 5) + (80 Goods x 4) ) ÷ 481 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.