St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.8 154 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by St Pauls Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yasmin Fatima (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Pauls Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is free onsite parking available


St Pauls Care Centre Reviews (154)

Total of 154, showing 101-120
9.8

St Pauls Care Centre has a Review Score of 9.8 (9.834) out of 10, based on 41 reviews in the last 2 years. Over all time St Pauls Care Centre has 154 reviews.

Overall Experience

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Review from Alice P (Wife of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a happy, warm and friendly atmosphere at St Pauls.
The staff always seem to be smiling and the residents are treated with great kindness and respect. Health records are meticulously monitored daily and staff keep the family fully informed whenever any changes are made to the medication or
treatment regimes. Family members are welcomed throughout the day - also at night when death is near. My husband could not have had a more peaceful death. 100% everywhere!

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Review from Kenneth F (Brother of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home and the care my brother received was marvellous. When he sadly passed away, the staff and carers made me very comfortable in a time of loss. Bless you all.

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Review from Pat P (Wife of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for almost 4 months, following 3 months in hospital, and in that time has settled very well. The Home is friendly and the atmosphere is relaxed and comfortable. The staff are efficient and familiar with the needs of the residents.

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Review from M G (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as I can see good care is being taken of mum and we can see she is safe.
The staff are very good in the care.

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Review from Aliye M (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been here he has settled well. He is looked after with respect, caring staff and also patient staff. Also if there is anything to discuss about my dad staff are always there to listen and advise.

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Review from Sonia C (Daughter of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very difficult to place and needed a great deal of supervision, St Pauls took him when nobody else would take him on and he proved to be quite a challenge from the very first day. I cannot fault the care he received. Their patience, the quality of staff, their kindness and the dignity they
allowed my dad was amazing. I cannot thank them enough for the care they gave my dad from his first day there till his last, I am truly grateful.

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Review from Annette G (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be in a better place. The standard of care has been excellent so far and the staff are dedicated to the resident's wellbeing. I have improved so much since arriving here.

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Review from Lisa (Daughter of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in this home for a short period of time but the care, attention, kindness shown made his last few days so much better and relaxing. Can't thank them enough.

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Review from L F (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 5 months in your care. She was very poorly for the last 2 weeks. The staff were so kind and caring towards her. I was kept informed of her wellbeing, if I couldn't go in they would phone me if there were any changes in her condition and the doctors spoke to me also. When she passed away
peacefully in their care, they showed me much kindness, which I thank them all for.

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Review from Stephen D (Son of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with his care and also the staff are very friendly and hard working. We are very grateful that he is here. Thank you.

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Review from D T (Husband of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the level of care shown to my wife during her last days. The staff treated her with dignity, respect and compassion until the end.

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Review from Joshua G (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were amazing both with my mum (resident) and our family and friends. Great facilities, very safe and clean. We can't thank St Pauls care team enough for all they've done. They made my mum's final days comfortable as can be.

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Review from M C (Wife of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in St Paul's Care Centre for the final two weeks of his life. The clinical and personal care he received was exceptional and he was treated with great respect by all of the staff. Our family was made welcome at all times and although this was a very sad time for us all, we
too felt supported and cared for. No request was too much trouble and there was always a kind word when times were hard. NHS Continuing Health Care funded his stay in St Paul's as he needed nursing care. I am so very glad I telephoned and then visited St Paul's as I did not know they offered this level and type of care. If a hospice bed is not available for your loved one, then I would strongly recommend you consider St Paul's.


I am so grateful to the staff of St Paul's for helping my husband to have such a dignified, peaceful and pain free passing. Thank you so much.


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Review from M H (Wife of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very active and needs a great deal of supervision to prevent him getting into mischief.
All the nursing and caring staff treat him kindly and patiently, never looking cross or weary. I admire them all for their professional and personal qualities I am very thankful that my husband is
lucky enough to be cared for at this wonderful home.

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Review from Brenda E (Partner of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find care and love at the care home, every patient is treated the same. They are all given respect and dignity and are treated as human beings, not just a lump of meat. All the staff who work there are like angels without wings.

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Review from Trish H (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard of care shown towards mum has always been excellent (and to her family).
Staff are always kind and courteous. St Pauls building is clean and well maintained.
Staff keep the family well informed of mums wellbeing and changes to her day to day care.

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Review from Ken K (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care taken of me at St Pauls could not have been better. The staff have been so caring and considerate and have willingly tended to all my needs.
So much is heard of bad care homes but St Pauls is as near perfect as you can get.

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Review from Sandra K (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Paul's provides a friendly, supportive environment for its residents. All things are possible I.e the staff will do their utmost to accommodate any requests.

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Review from David F (Brother of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very helpful and pleasant.

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Review from Shelia S (Partner of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is, I have always been happy to come here to visit my partner. He was always happy and content and treated very, very nicely. We used to join in all the activities because he just loved to sing. All the staff were lovely and friendly.

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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for St Pauls Care Centre is calculated as follows: ( (401 Excellents x 5) + (80 Goods x 4) ) ÷ 481 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.