St Pauls Care Centre

Long Mimms, Hemel Hempstead HP2 5XW
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9.8 154 Reviews
  • St Pauls Care Centre, Hemel Hempstead
This attractive and professionally managed care home rated ‘Outstanding’ in March 2020 by the Care Quality Commission, has been supporting the local communities of Hemel Hempstead, Hertfordshire and Dacorum for over ten years. Established and purpose-built with an excellent reputation, St Pauls Care Centre offers quality nursing, residential, convalescent and dementia care in an accessible but peaceful location.

An award-winning home manager and deputy manager have been leading the home since the day it opened, and a stable and skilled staff team provide responsive, compassionate, high-quality care to meet the changing and individual needs and expectations of each resident. The home does not use any agency staff and new staff are often recruited through direct referrals. The family ethos and the warm relationships achieved are greatly valued by both residents and visitors, and make St Pauls Care Centre a special place to live. The home is strongly connected to the wider community.

Comfortable bedrooms have their own en-suite shower, toilet and washbasin and are located in smaller unit living areas. There is a wide choice of day rooms including lounges, separate dining areas, a cinema room, hair salon, quiet lounge, and pub.

The charming garden is a favourite with residents, with its spacious areas for them to relax or socialise with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided by St Pauls Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yasmin Fatima (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Pauls Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly to discuss the fees in more detail.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is free onsite parking available


St Pauls Care Centre Reviews (154)

Total of 154, showing 141-154
9.8

St Pauls Care Centre has a Review Score of 9.8 (9.834) out of 10, based on 41 reviews in the last 2 years. Over all time St Pauls Care Centre has 154 reviews.

Overall Experience

  • 129
  • 22
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Review from E P (Wife of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very caring and supportive. My husband has been a resident for six years. Our family has been very satisfied with his care. We feel confident he is well looked after.

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Review from Michael L (Brother of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I find St Pauls to be very good. My sister is looking very well today. She is on the 1st floor of the home and it is very clean and her bedroom is very good as well.
I am very pleased to know she is now eating.
The staff is very friendly and helpful.
Thank you so much for looking after
my dear sister. May I wish the staff a very Happy Christmas.

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Review from BC (Husband of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and her staff on the ground floor are second to none in paying attention to detail and that applies to the activities lady and the reception staff. They are all very helpful.

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Review from K B (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff all seem very caring. Food is good but not always as hot as should be when served. Rooms are a good size and kept very clean at all times. Laundry is done and returned quickly.

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Review from Wendy D (Daughter-in-law of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In our short experience with St Pauls, we have found that the care given is satisfactory but there are some areas in which improvements could be made. For example; when residents are eating in the dining room, there are not enough carers around to help feed some residents who need it. Their meals are
not cut up enough for them, and meals are taken away by other residents who wander around eating. Not enough supervision is given to residents during meal times.

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Review from Thomas G (Nephew of Resident) published on 9 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, polite human care team. Very motivated and treat people with dignity big experience as I am from abroad, they informed me whenever things happened immediately . Great job from all of the staff. Excellent management. They all built up a personal relationship with my uncle that let him feel
so well.
He was always happy seeing one of the care team.
Especially big experience and support during his end of life, so for the relatives they gave me the feeling always that I did the best for my uncle. A big thank you more than words can say.

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Review from Sylvia L (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very respectful, kind, helpful and caring. I also like the cleanliness which is to a high standard.

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Review from SS (Partner of Resident) assisted by family/friend published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is lovely here. I like the food. The carers make me laugh and are very good to me. They look after me. I have had a birthday this week. The cake was lovely and I blew the candles out; we also had a quiz and music. I like the bed and the shower. I am safe here.

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Review from Jayne R (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Pauls Nursing Home are exceptional, friendly, approachable, caring and brilliant with the patients. They have a very challenging role which is always handled really well. I would recommend to anyone.

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Review from John M (Brother of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, the family all agree to the wonderful care and attention my brother has received since being in this care home and was given weeks to live in July 2015, he has got on amazingly. All the staff are friendly, caring and attention to personal dignity is paramount. Activities bring about a friendly
and happy environment to all. We are greeted at the front reception with a happy smiling receptionist every day.

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Review from Rachel T (Daughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt highly anxious and sad when I realised we could no longer care for our elderly father between us, at home. He has vascular dementia and alzheimers. He has only known the family home and been surrounded by a large family and friends all his life. Care homes can be daunting and scary; to imagine
a loved one in. Dad has been at St Pauls for a month and I can honestly say I believe he has adapted well to his new 'home', as have we. This is all due to the care, kindness and flexibility of the management and their team, and the cleaners, who are welcoming and compassionate. I know dad is in good hands and we are able to visit whenever we want, which helps dad to adjust.

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Review from Mark (Son of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff take extremely good care of dad. He is always clean and tidy. The facilities are always clean and the staff are attentive. Would thoroughly recommend the facilities to anyone considering a care home for their relatives.

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Review from Christine (Partner of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is well looked after and feels safe and happy. He has been very ill on a number of occasions and due to his excellent care has managed to get over them.

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Review from D S (Stepdaughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step father has been living at St Pauls Care Centre for several months now. My mother visits every day and I come in approx. once per week. I am very impressed with all the staff at the home and the care they provided, always with consideration and with dignity. I am impressed that the care and consideration
is also extended to the "complete" family unit i.e. visiting family. My mother was involved at Christmas and enjoyed spending the whole day there. There is a family feel. The residents are safe and happy, always clean, well fed, respected and looked after/out for her. Would recommend.

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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for St Pauls Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for St Pauls Care Centre is calculated as follows: ( (401 Excellents x 5) + (80 Goods x 4) ) ÷ 481 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Pauls Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 May 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Yasmin

Yasmin Fatima

Job Title: Home Manager

Joined: 2009

Yasmin has been a dedicated member of St Paul’s Care Centre since 2011. In March 2021, she was promoted from Unit Manager to Deputy Manager. Having a diploma in Adult Health Nursing and Midwifery, Yasmin is committed to excellence and passionate about ensuring that St Paul’s delivers the highest standard of care to all residents. Yasmin was promoted to Home Manager in December 2024.