Temple Grove

Crowborough Road, Herons Ghyll, Uckfield TN22 4BY
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9.9 114 Reviews
  • Temple Grove, Uckfield
Temple Grove is a care home rated Outstanding by the CQC (January 2020) for up to 65 people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex nursing care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and Wi-Fi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.

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Care Provided by Temple Grove

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Medici Healthcare Ltd
  • Person in charge
  • Eileen Allison (General Manager)
  • Admission Criteria
    • Private and NHS referrals
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Temple Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Vistors welcome 24 hours a day, 7 days a week


  • Parking

  • The home have able parking on site


Temple Grove Reviews (114)

Total of 114, showing 21-40
9.9

Temple Grove has a Review Score of 9.9 (9.881) out of 10, based on 37 reviews in the last 2 years. Over all time Temple Grove has 114 reviews.

Overall Experience

  • 110
  • 4
  • 0
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Date Published

114
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37
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Review from J F (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mother has been absolutely incredible and has been a great comfort to myself and my siblings. Every member of staff, carers, nurses, cooks, cleaners and anyone I've missed are among the most kind and genuine people I have met. Many thanks to all.

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Review from C E (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring staff and lovely location.

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Review from F D (Friend of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far so good? He appears very happy and well cared for and is thriving. Thank you! Everyone is super careful, kind and always helpful.

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Review from Brian S (Stepfather of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is well run and the residents are well looked after. The staff are always cheerful and look after visitors as well as the residents. The facilities are always clean and tidy.
I would give this home a very high recommendation.

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Review from K S (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Terrific staff, excellent nursing and a lovely atmosphere. A wonderful nursing home.

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Review from Vincent H (Son of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Temple Grove from January 2023 until unfortunately, she passed away in August. Having previously been at a care home where the care was sadly lacking, from the moment my mum arrived the care she received was exceptional and went far beyond that which would be expected.
Mum's
needs were fairly complex but the staff always catered for her and did everything possible to ensure she was comfortable. Most importantly, they built a relationship with her and spent time with her and were always there for her when she needed them.
During a difficult period in the weeks before Mum passed away, it was not only the care that was given to Mum that was exceptional but also the support that was given to her family during visits and at her time of passing at which we were present.
I cannot express enough my gratitude to every member of staff for the way they cared for Mum and for the support they gave all of us when she passed.
They are carers who care.

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Review from Caroline S (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great food, staff friendly, caring for Dad and towards visitors.

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Review from Rebecca B (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been so well looked after and supported throughout his time here. It's kept me so much calmer knowing he is being treated as the man he is, not as his disability. Thank you so much (also staff are amazing and really friendly).

Reply from Catalin Gyulai, General Manager at Temple Grove

Thank you for much for your kind words. Much appreciated.


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Review from M C (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home. The staff are highly professional and the facilities are good. I am very pleased that my father is here as he is in good hands.

Reply from Catalin Gyulai, General Manager at Temple Grove

Thank you for much for your kind words. Much appreciated.


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Review from L T (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Temple Grove in September 2021, and the care and love she has received have been over and above what we ever expected. It's so lovely to visit her, the staff cannot do enough for you to make you welcome and fuss over you. We will never forget the way she has been looked after, ever.

Reply from Catalin Gyulai, General Manager at Temple Grove

Thank you for much for your kind words. Much appreciated.


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Review from Graham C (Husband of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have been more pleased with Temple Grove.
From the initial assessment to discharge, everything was carried out in a professional manner. The staff were never-failing in their friendlinessand helpfulness.
All credit to everyone involved.

Reply from mark ellison, Owner at Temple Grove

Thank you for your review, which is very much appreciated.


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Review from i m (Brother of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following on from my previous feedback. I have had a productive conversation with the homeowner and we had a very productive conversation. We addressed the concerns that I had raised. I am very pleased to say that those issues have been resolved in the main with just one or two very minor things outstanding
as I write this. I would like to stress however that despite my previous criticisms, they are in no way towards the caring and dutiful staff and management who go about their business professionally and with complete compassion towards all the residents. I also believe this will continue to be the case as we move forward.
Thank you to all at Temple Grove who tolerate both myself when visiting my brother and my brother for his rather fragrant shall we say choices of words on a daily basis. Whilst he has great banter with the staff in particular.

Reply from mark ellison, Owner at Temple Grove

Many thanks for your kind message. It was a pleasure to speak with you and discuss your brother's needs. Your insight was extremely helpful in informing how we are able to make your brother's care even more person-centred. He is a valued part of the Temple Grove family and I know our staff value his friendship enormously.


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Review from B H (Sister of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Temple Grove. From my first contact with the home I was met with empathy and understanding. My sister has complex medical and care needs and after the first meeting with Temple Grove felt reassured knowing she would be well cared for.
Since moving to Temple Grove she
has told me how caring the staff are and how happy and safe she feels. She enjoys watching the birds that come to the bird feeder outside her window and says the food is delicious!
As a family we are always welcomed and know our sister is cared for with dignity and kindness.

Reply from mark ellison, Owner at Temple Grove

Thank you for your kind review. We are delighted to hear that your sister is enjoying her time with us.


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Review from Lorna E (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we came to the place, everything was excellent. The care and staff make this home. Nothing is too much bother.

Reply from Catalin Gyulai, General Manager at Temple Grove

Thank you very much for your kind words, much appreciated.


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Review from Chris E (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy with Temple Grove Care Home as have her family. The staff are all friendly and attentive. The location is lovely and she appreciates being able to look out on the garden and wildlife. The nursing care team are approachable and always willing to discuss her care needs, being
quick to pick up on any health issues and keep the family informed.

Reply from Catalin Gyulai, General Manager at Temple Grove

Thank you very much for your kind words, they are much appreciated.


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Review from B G (Wife of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Temple Grove Care Home reported itself to the safeguarding team when my husband developed two wounds (bed sores) one on each shin. I was kept informed throughout the whole process of its progress and involved in the meeting which reviewed the outcome of the investigation.

Reply from Catalin Gyulai, General Manager at Temple Grove

I am pleased that you are happy with the outstanding service at Temple Grove. Thank you.


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Review from E A (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Temple Grove since July 2022. She soon settled in and has always been treated with great empathy, care and respect in this lovely home. The staff and management are very warm, welcoming and friendly and the home is well furnished, clean and fresh. Mum is treated as an
individual and great care is taken with grooming which is so important for her self esteem; she always looks clean and well dressed and carers will spend time with mum, hairdressing and doing her makeup as she has always been a very glam lady. Mum is encouraged to join in the daily group activities but she also benefits from some 1:1 stimulation which really improves her wellbeing and most importantly providing fun is always on the agenda with staff and residents! The dining rooms are set up like restaurants with vases of flowers and menus on each table and the food is very good and freshly cooked each day. I have no hesitation in recommending Temple Grove to others who need nursing care.

Reply from Catalin Gyulai, General Manager at Temple Grove

Thank you very much for your kind words, much appreciated.


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Review from Jo M (Friend of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently visited this home to see a friend, I would just like to say how impressed I was with the friendly and helpful reception staff, the areas that I visited were clean and organised, how kind and considerate all the carers were to my friend, and myself, ensuring that all his needs were met
and giving a full explanation as to why, and when certain things are happening.
My overall impression of the home is that it is warm, clean, friendly, welcoming and run efficiently. The care staff I interacted with showed kindness and empathy and were relaxed.
I would definitely recommend this care provider to my family and friends if they needed similar care or treatment.

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Review from M W (Friend of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited by my friend to attend a BBQ at the end of August. The staff made us all welcome and had worked hard to make the eating area outside very attractive with bunting etc. The staff showed such care and attention to all the residents, making sure everyone was comfortable and helping to serve
them with food and drinks. They went that extra mile to make everyone enjoy themselves. A great joint effort by carers, chefs and management.

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Review from K G (Husband of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the summer party and found it had a very nice family atmosphere and found this to be the case over the year. Also the owner's participation. Congratulations to all the staff for their care and attention over the covid period.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Temple Grove is calculated as follows: ( (389 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 436 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Temple Grove is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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