Temple Grove

Crowborough Road, Herons Ghyll, Uckfield TN22 4BY
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9.9 114 Reviews
  • Temple Grove, Uckfield
Temple Grove is a care home rated Outstanding by the CQC (January 2020) for up to 65 people. Those living at Temple Grove are provided with personalised care plans tailored to individual needs, taking into account their history, likes and dislikes. Independence and choice are strongly encouraged and promoted throughout all aspects of life at the home.

Long-term, short-term, respite and convalescent care are all available at Temple Grove. The home can also cater for those with complex nursing care needs.

The en-suite bedrooms are fully furnished and include a desk, wardrobe, flat screen televisions and Wi-Fi. Residents are welcome to take along personal belongings and furnishings to make their rooms more comfortable and familiar. Bedrooms on the ground floor offer direct access into the gardens while those on the first floor feature picture windows, offering great views of the gardens.

Each floor has its own dining room and lounge and there are various additional facilities such as a film and TV room, a shop, a hair salon and family rooms.

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Care Provided by Temple Grove

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Medici Healthcare Ltd
  • Person in charge
  • Eileen Allison (General Manager)
  • Admission Criteria
    • Private and NHS referrals
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Temple Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Vistors welcome 24 hours a day, 7 days a week


  • Parking

  • The home have able parking on site


Temple Grove Reviews (114)

Total of 114, showing 41-60
9.9

Temple Grove has a Review Score of 9.9 (9.881) out of 10, based on 37 reviews in the last 2 years. Over all time Temple Grove has 114 reviews.

Overall Experience

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Date Published

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Review from Melanie B (Wife of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has complex needs, is cared for with dignity and genuine affection. Temple Grove are always friendly and welcoming to the whole family. I am very happy that he is in such a supportive place.

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Review from M F (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind people and excellent care at this home. It's always very clean. The staff couldn't do any more for my mum.

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Review from Sandra W (Daughter of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum sadly passed away on the 30th of August 2021 after spending four years at Temple Grove. From the day she arrived to the day she sadly had to leave them, her care had been exemplary. All the staff at Temple Grove were brilliant and our particular thanks go to all the staff on the Elizabeth Unit who
looked after Mum with such love, care and dignity. The staff said after her passing that she was one of their own. We would highly recommend Temple Grove as a place for your loved ones and it’s no surprise that they received a grading of Outstanding from the Care Quality Commission.

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Review from Gillian N (Sister of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care, for the resident, knows the needs of resident on personal basis. All staff are approachable at all times. Covid safe, hygienic, excellent food.
All needs covered, hairdresser, doctors etc.

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Review from Carole S (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from February 2018 until her death in August 2021. From day one, I have never had any doubt that this was the right home for her. Throughout, there is a warm and welcoming feeling as if you are visiting someone's home. The care that she received throughout her stay was second
to none. She was very happy here. The food was excellent. The staff were very professional and approachable. During the lockdown, regular Skype calls were arranged and a regular newsletter was emailed to me detailing any changes. Never once did I have any worries as I knew she was being safely cared for. She celebrated her 100th birthday earlier this year and the family were allowed to see her from the garden. During the last few weeks of her life, I and the family were allowed to visit at any time. All the staff were very understanding and helpful in explaining each stage and being there for us as well. I cannot thank Temple Grove enough.

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Review from Karen W (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the nursing home since March 2019 and has been wonderfully cared for. The staff and management are always so friendly and always welcome me, Mum's grandchildren and great-grandchildren, as well as Mum's friends. I could not recommend a better nursing home. This home is first class.
Thank you for everything you do for my mother.

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Review from Jackie A (Sister of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister seems very happy and settled here. She looks well and better than she did before. She always speaks highly of the staff and is taking part in the craft activities. She also looks forward to her days out. Thank you for the garden party.

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Review from Linda K (Friend of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Temple Grove since January 2020. She has always been very well cared for. Each and every member of staff that we have had contact with have been very helpful, pleasant and caring, particularly through this pandemic.

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Review from Ruth P (Respite Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More like a hotel. Lovely staff. Nothing seemed to be of any bother. Helpful in so many ways. I shall be back for respite after my knee operation.

Reply from Alison Barnes, General Manager at Temple Grove

Thank you Ruth for your kind review, we welcome you back soon.


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Review from Julie W (Friend of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my friend, I found the place clean, bright and the staff very helpful and friendly. My friend seems very happy, comfortable and well looked after.

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Review from David P (Son of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Temple Grove since November 2017 and throughout this period has been well looked after. The staff are very professional and have always been welcoming on any visit. The care home is very well run and is very good at communicating. The last 12 months have been extremely
challenging but throughout, everyone has done their best to make Mum feel safe and secure. The regular FaceTime calls have been dealt with efficiently. We look forward to being able to visit on a regular basis before too long.

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Review from Helen N (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Temple Grove from her own home and has settled in very well. She speaks highly of all the staff and says she is always treated with kindness and respect. She has told me how good the food is and that she enjoys the afternoon activities. When visiting, I have found the staff
are always helpful, and it is a great comfort to me to know that she is safe and well looked after.

Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the time to submit a review.


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Review from Roger C (Son of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention and care that my stepmother has received from the staff at Temple Grove have been outstanding.
It’s very reassuring to know she’s in such a safe and caring environment in these difficult times, and my stepmother also has nothing but praise for the staff that care for her.
Thank you,
Temple Grove.
Highly recommended.

Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the time to send in a review.


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Review from Angie B (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited on many occasions to see my mum and have always enjoyed my time. I cannot speak highly enough of the dignity, care and respect my mum receives. My mum is very happy here, and if she is - I am too; it gives me great peace of mind!

Reply from Alison Barnes, General Manager at Temple Grove

Thank you for taking the time to write a review for us.


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Review from Emma S (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Temple Grove since 2014. She moved there with my father - we chose this home as they were happy to take both parents with their very different needs. Mum had a stroke and was physically disabled and lost her speech, and my father had Alzheimer’s. Dad sadly died a couple
of years ago. We have been very happy with our choice; the staff are wonderful and really care about their patients. It has been particularly reassuring recently during the various lockdowns to know that Mum has been so well looked after with her emotional needs being met with grace, humour and dignity, as well as receiving all the medical care she needs.

Reply from Alison Barnes, General Manager at Temple Grove

Thank you for taking the time to write a review.


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Review from Robert F (Husband of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Temple Grove for over four years now, and previous to March 2020, I visited every day. Every member of staff I have encountered has treated me with such a warm welcome; I feel like one of the family.
My wife has advanced Alzheimer's, and the care she receives is second
to none. She is treated with the utmost respect and dignity.
I could not wish for a better environment under very difficult circumstance's.

Reply from Alison Barnes, General Manager at Temple Grove

Thank you for taking the time to write a review.


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Review from Tim P (Son of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved into Temple Grove in October 2020 and has been looked after with great care and professionalism during this terrible time. It is likely she will remain a resident, and we are very happy that she is in their care.

Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.


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Review from Julia C (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by the level of care my mother has received at Temple Grove. The staff are very kind and caring, and medical attention is top rate. They have managed the pandemic remarkably well, combining practical care with humanity.
I would not hesitate to recommend this care home
to anyone whose family need it.

Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.


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Review from Gillian P (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been impressed by the regular updates on the care of my mother - who comments frequently about how happy she is at Temple Grove. The staff are very friendly and helpful. Regular FaceTime calls during the pandemic have been efficiently arranged.

Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.


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Review from Valerie E (Mother of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my daughter moved into Temple Grove last July, she has received nothing but exceptional care, consideration and friendship from the nursing and care staff. Her general health and wellbeing have improved considerably. She has very complex needs due to her condition and can only be moved using specialist
equipment, which has been carried out with dignity and care. The food is good, and it seems that nothing is too much trouble for the kitchen staff. Since my daughter entered the home during the lockdown, we have not been able to visit her as much as we would have liked, but she seems quite satisfied with the cleanliness and attention to detail by all the staff. They have assisted her in using her iPad and Skype us, which was something very new to her. She is also able to telephone us on a daily basis using the home's landline.

Reply from Alison Barnes, General Manager at Temple Grove

Thank you so much for taking the trouble to submit a review.


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Temple Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Temple Grove is calculated as follows: ( (389 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 436 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Temple Grove is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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